Customer Reviews for E Z Own Plus
(U-Haul Neighborhood Dealer)

207 reviews

2456 Bridge Ave   Albert Lea, MN 56007

(507) 369-2178

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(507) 369-2178

2456 Bridge Ave
Albert Lea, MN 56007

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9 am - 1 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JoLynn K. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
4.0

Customer did not leave a comment.

Tiffany P. 
Rating:
1.0

I would call the customer and tell them you don't have the equipment they ordered before they get there to check in!!!! Awful experience

Penny J. 
Rating:
5.0

Customer did not leave a comment.

KADE W. 
Rating:
3.0

On july 6th I reserved a 26 ft truck for july 16th pick up at 9.00 am when iI went to pick up the truck it was not available. I had to go to a different uhaul location and could only get a 15 ft truck. The rate was reduced some but i had to make two trips rather than one mileage and several hours of time and the incovienence for the move.

CARL W. 
Rating:
4.0

Communicate with each other on your team is first . No one told me I needed a deposit until I went to pick up truck. The lady working Friday night the 9th was excellent. She stayed overtime to get everything worked out with us. She needs a raise

JACQUELYN H. 
Rating:
4.0

Somewhere have it in the notes that customers can find online that it's in the mall. Or make the suggestion in Google Maps. It was difficult to find.

JoLynn K. 
Rating:
4.0

Customer did not leave a comment.

Jonatrhan H. 
Rating:
4.0

Customer did not leave a comment.

Ann K. 
Rating:
3.0

Everything was as expected.

James V. 
Rating:
5.0

Customer did not leave a comment.

TIM M. 
Rating:
3.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

DAWN W. 
Rating:
1.0

Very unsatisfied bad service truck work badly was extremely loud

WILLARD S. 
Rating:
1.0

Customer did not leave a comment.

SHERMAN J. 
Rating:
1.0

I was billed twice, nobody seems to have been able to get me answer. I think I have been passed off to 4 people now. That's horrible customer service. Everyone that talked to me said they could see I was charged twice, but none of them can fix it, so I'm about 150.00 in the hole because nobody can fix the error. Now I'm waiting on some branch manager to approve that it was doubled charged. Jeez, everyone said they seen it! FIX IT!!!!! This is the worst customer service I have ever seen in my life. Your smart phone check in is a joke too. After going through all the steps it still made me go to the store and show them my phone, and then she released the keys to me. I would not recommend you to anyone. I'll be sure to let others know about my experience with your company. You should be ashamed.

Quentin S. 
Rating:
3.0

Customer did not leave a comment.

ROBERT ALLEN H. 
Rating:
2.0

I called a month in advance to Bloomington mn to reserve, two days before they call and say the closest is Albert lee. I called and asked the person which exit off of 90 do I take to get to you. She told me she didn't know, that I need to look on google just like she would have to do. This whole uhaul experience was ridiculous. The people were rude.

ROSEANN B. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
4.0

Larger signage on building. Great person running it. Thx

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Audrey K. 
Rating:
3.0

Hard to find, Just a little sign over a door on the back side of a mall

MICHAEL C. 
Rating:
2.0

Overcharged me. Instead of $20 I got charged $60. Three times more than advertised. I usually rent in blue earth where they have a flat rate of $20. Next time I will go to blue earth.

VLADIMIR U. 
Rating:
5.0

Worked out well. Will be using again soon.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

JANIEBELLE F. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
1.0

The first time the trailer came off the hitch within two miles lucky she had the chains short enough or it would have been bad also she will not open the store till nine am because she wants to sleep late not right for us that want to get a early start

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

REBECCA N. 
Rating:
4.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Wayne S. 
Rating:
4.0

Customer did not leave a comment.

Joseph F. 
Rating:
3.0

Customer did not leave a comment.

NATHAN 1. 
Rating:
1.0

The address provide not accurate with the address of GPS. 2 blocks off in the opposite direction from what GPS was indicating. No visible sign that can help you to get there. We called them twice and no one answered. We left a messages asking for instructions how to get there but no ones return our call. And when finally find the place thanks to the help a another business near the area, the lady in Uhaul ( EZ own location) was very impersonal. She was doing other stuff not even did an eye contact with me. After the 30 min we tried to find the place to find a lack of costumer service, was totally disappointing.

Mauricio A. 
Rating:
3.0

Customer did not leave a comment.

Felicia D. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
2.0

Customer did not leave a comment.

Truman H. 
Rating:
5.0

I went online to cut my time down when picking up, I think u could even save more time by letting us do more before we pick up the vehicle.

Jesus G. 
Rating:
3.0

Could not find the place. Not visible at all. When we first called to drop off she did not even mention that they had moved.

Fred D. 
Rating:
4.0

Did not deal with anyone at either location, due to Covid 19. Truck share 24/7 was awful. Could not complete process at either location. However, one-on-one customer service, over the phone, was absolutely amazing. BTW, the side mirrors need to be adjustable. As a very short driver, once I moved the seat forward, it took a lot of twisting and stretching to utilize the upper right mirror. Scarry at lane change time!

Sandra T. 
Rating:
5.0

Customer service was great...

Dale B. 
Rating:
3.0

Customer did not leave a comment.

Scott T. 
Rating:
3.0

Customer did not leave a comment.

Cathy C. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Tabitha H. 
Rating:
2.0

When I went to return my Uhaul trailer, it had been snowimg quite a bit that day and a it had snowed a few days previously too. It appeared that they had not plowed for a few days. I was shown where to park the trailer and I told the store personnel that there was a good possibility that I would get stuck trying to get the trailer parked where it was supposed to go because of all the snow. I tried it anyway and sure enough I got stuck. Long story short, we had the mall maintenance people help to get my car out along with some other people who were around. The Uhaul store person was pretty frustrated about the whole situation with the lot not being plowed out. She was pleasant and helpful and was apologetic. I feel she handled the problem pretty well.

Debra G. 
Rating:
3.0

The return process didnt work out well. I picked up the truck on sunday and returned it on sunday but the online return process didnt go through or something went wrong so I got charged more. Wasnt to happy with that part

David K. 
Rating:
2.0

Weird entrance to the U haul area. You enter in the back of a furniture store.

Jordan N. 
Rating:
5.0

Customer did not leave a comment.

Jon S. 
Rating:
1.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Darla S. 
Rating:
4.0

Dropped it off in a parking lot, did the self check in, called the UHAUL phone number and all was good. Received my last drop off statement in my email and all was good.

Susie K. 
Rating:
3.0

More weekend availability. We were only moving in town, but had to rent the truck from a town 45 minutes away. Not very convenient, plus cost extra.

Jenny W. 
Rating:
5.0

Customer did not leave a comment.

Tracie B. 
Rating:
5.0

Make sure you know how to check the truck in when the place is closed we brought the truck back way early and dropped the key off and didn't know we had to take pictures of the mileage and gas and we locked the doors so we paid for the truck longer than we used it

April R. 
Rating:
4.0

It's a drop off. Didn't have to talk to anyone. Maybe a bigger sign. Was a little hard to see but I was given good directions.

paul D. 
Rating:
3.0

Customer did not leave a comment.

Brenda A. 
Rating:
3.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

We did mobile 24 hour drop off and could not find the drop box, location was difficult to find and then no drop box. When we called, scheduling was already closed so we ended up leaving the keys locked in the uhaul after being there almost an hour!

Brennan F. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Daryl B. 
Rating:
1.0

Don't expect any help hooking up your trailer. And, to add insult, I was charged a "courtesy return fee" by this U-Haul vendor for no reason whatsoever. Called back to the store and the person said that they could not reverse the charge. I immediately called National U-Haul and the charge was removed. The agent at the National Office said the local store should not have done that. Take your chances with the Albert Lea store!!

Kenneth A. 
Rating:
4.0

The truck needs to have it's brakes and shocks checked. The brakes were squeaking and the whole back end was bouncing around. I also don't see why you have to replace the gas used when you get charged per mile already.

April E. 
Rating:
5.0

Customer did not leave a comment.

Darlene K. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Arnold M. 
Rating:
2.0

It was hard to locate. Couldn't see the sign from the highway, the store was inside a mall. Trailer was very dirty on the outside. Improvements: Better signage OR put directions on their website where to go (inside the mall/behind the mall, etc...)

Cameo E. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
2.0

The truck was so dirty on the inside we had to clean it first and mop it due to very sticky floors. Went to do the fast check in and it took over an hour and 6 calls later

Brandon M. 
Rating:
1.0

I had expensive equipment damaged by water during my U-Haul rental

Nathen E. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Trailer leaked really bad and my personal effects got soaked and damaged and there is wrecked items I'm out $1,500 dollars at least to replace items because of a leaky trailer very very upset because I don't have money to just throw away and replace these things

Jason B. 
Rating:
3.0

I now see I am charged a $20 Service Fee because I dropped my truck off a day early and on a Saturday. I call the 800 number and talked to someone at U-Haul and checked the truck in with him.

Ron S. 
Rating:
4.0

Customer did not leave a comment.

MIKE H. 
Rating:
2.0

No signs to find the drop off location. Had to stop by a random hardware store and ask where to take the truck. Finally found the drop off location. No one was there to help due to a late evening drop off. Signs need to be placed to direct people to the drop off location and the gps location for the drop off was incorrect as well.

Thomas H. 
Rating:
3.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
3.0

Customer did not leave a comment.

tim P. 
Rating:
2.0

Was very frustrated not having a rep to talk to. Could never get ahold of anyone at the # listed for help with my questions and service!!! Very full of anxiety

RENEE U. 
Rating:
4.0

This location needs a sign to let people know there is a UHaul in the back of the mall. It was difficult to find for someone not familiar with the location of drop off.

Jo S. 
Rating:
4.0

One problem. I reserved a trailer for two days. I picked up the trailer and only ended up using it for one day, in fact, I returned it in approximately 2 1/2 hours after picking it up but got billed for the two full days. How is the rental location going to fix this error with the billing issue?

Matt B. 
Rating:
4.0

Customer did not leave a comment.

Douglas L F. 
Rating:
4.0

I was overcharged for the use of the car dolly. Have rented recently in the past for 50 dollars. I was charged 86.00 to use it for 3 hrs. Was charged and then had to drive 40 miles out of my way to get it. 1 location near me didnt jave one and the other one that did have 1 wasn't open until 1 p.m. what kind of business opens at 1p.m. and closes at 5pm? Shit show. Not impressed. Not sure if I would use the disaster ever again. The straps on the dolly were so worn out and stretched I had to pull off the freeway ever 20 miles to retighten. Wasn't happy to say the least

Ben L. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Ralphlita P. 
Rating:
5.0

The gal that checked us in was great. Very friendly and super helpful.

Eileen W. 
Rating:
4.0

Suggestion: Have signage out directing people where to go. The location is not ideal for in person rental needs but works great for 24/7 truck share mobile needs and self explanatory.

Kathleen M. 
Rating:
1.0

I booked online and it still took 45 minutes for him to figure out how to check the stuff out on his computer. The Uhaul was not cleaned and smelt like wet dog. I had no other options as I was moving across the country and had to deal with the wet dog smell. Uhaul has done nothing to rectify the situation.

CODY A. 
Rating:
5.0

Customer did not leave a comment.

Dalton H. 
Rating:
4.0

The employee was very pleasant and helpful. She put the trailer on and tried to help me with another item but you don't rent it. I was looking for a dolly that you could lay down for a cart. The location was a little hard to find with it behind a mall building and no signage.

Noreen C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Very friendly clerk. We were offered to buy insurance to cover our personal items and we declined. Nothing was said about any other coverage.

Judy S. 
Rating:
3.0

Customer did not leave a comment.

Don W. 
Rating:
1.0

The trailer was not hooked up even though we were told it was. We drove the car on the trailer and the trailer flew up and almost hit us. We were told that the employees boyfriend hooked it up since she was hurt. There was no apology and the employee walked away when we were telling them what happened. The inside was absolutely disgusting and smelled awful! They also told us to ask for a gas credit since we had to drive to get it and when we asked the drop off location they told us that that doesn't even exist!

MELANIE P. 
Rating:
3.0

Customer did not leave a comment.

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Todd L. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Fix the driver's license upload issue

Ryan A. 
No reviews have been submitted for this location.

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