Customer Reviews for E Z Own Plus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of E Z Own Plus

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Paul H.
Rating:

Larger signage on building. Great person running it. Thx

Audrey K.
Rating:

Customer did not leave a comment.

MICHAEL C.
Rating:

Hard to find, Just a little sign over a door on the back side of a mall

VLADIMIR U.
Rating:

Overcharged me. Instead of $20 I got charged $60. Three times more than advertised. I usually rent in blue earth where they have a flat rate of $20. Next time I will go to blue earth.

Eric C.
Rating:

Worked out well. Will be using again soon.

JANIEBELLE F.
Rating:

Customer did not leave a comment.

David N.
Rating:

Customer did not leave a comment.

MICHAEL D.
Rating:

The first time the trailer came off the hitch within two miles lucky she had the chains short enough or it would have been bad also she will not open the store till nine am because she wants to sleep late not right for us that want to get a early start

REBECCA N.
Rating:

Customer did not leave a comment.

Patrick D.
Rating:

Customer did not leave a comment.

Wayne S.
Rating:

Customer did not leave a comment.

Joseph F.
Rating:

Customer did not leave a comment.

NATHAN 1.
Rating:

Customer did not leave a comment.

Mauricio A.
Rating:

The address provide not accurate with the address of GPS. 2 blocks off in the opposite direction from what GPS was indicating. No visible sign that can help you to get there. We called them twice and no one answered. We left a messages asking for instructions how to get there but no ones return our call. And when finally find the place thanks to the help a another business near the area, the lady in Uhaul ( EZ own location) was very impersonal. She was doing other stuff not even did an eye contact with me. After the 30 min we tried to find the place to find a lack of costumer service, was totally disappointing.

Felicia D.
Rating:

Customer did not leave a comment.

Timothy M.
Rating:

Customer did not leave a comment.

Truman H.
Rating:

Customer did not leave a comment.

Jesus G.
Rating:

I went online to cut my time down when picking up, I think u could even save more time by letting us do more before we pick up the vehicle.

Fred D.
Rating:

Could not find the place. Not visible at all. When we first called to drop off she did not even mention that they had moved.

Sandra T.
Rating:

Did not deal with anyone at either location, due to Covid 19. Truck share 24/7 was awful. Could not complete process at either location. However, one-on-one customer service, over the phone, was absolutely amazing. BTW, the side mirrors need to be adjustable. As a very short driver, once I moved the seat forward, it took a lot of twisting and stretching to utilize the upper right mirror. Scarry at lane change time!

Dale B.
Rating:

Customer service was great...

Scott T.
Rating:

Customer did not leave a comment.

Cathy C.
Rating:

Customer did not leave a comment.

David B.
Rating:

Customer did not leave a comment.

Tabitha H.
Rating:

Customer did not leave a comment.

Debra G.
Rating:

When I went to return my Uhaul trailer, it had been snowimg quite a bit that day and a it had snowed a few days previously too. It appeared that they had not plowed for a few days. I was shown where to park the trailer and I told the store personnel that there was a good possibility that I would get stuck trying to get the trailer parked where it was supposed to go because of all the snow. I tried it anyway and sure enough I got stuck. Long story short, we had the mall maintenance people help to get my car out along with some other people who were around. The Uhaul store person was pretty frustrated about the whole situation with the lot not being plowed out. She was pleasant and helpful and was apologetic. I feel she handled the problem pretty well.

David K.
Rating:

The return process didnt work out well. I picked up the truck on sunday and returned it on sunday but the online return process didnt go through or something went wrong so I got charged more. Wasnt to happy with that part

Jordan N.
Rating:

Weird entrance to the U haul area. You enter in the back of a furniture store.

Jon S.
Rating:

Customer did not leave a comment.

Jose D.
Rating:

Customer did not leave a comment.

Darla S.
Rating:

Customer did not leave a comment.

Susie K.
Rating:

Dropped it off in a parking lot, did the self check in, called the UHAUL phone number and all was good. Received my last drop off statement in my email and all was good.

Jenny W.
Rating:

More weekend availability. We were only moving in town, but had to rent the truck from a town 45 minutes away. Not very convenient, plus cost extra.

Tracie B.
Rating:

Customer did not leave a comment.

April R.
Rating:

Make sure you know how to check the truck in when the place is closed we brought the truck back way early and dropped the key off and didn't know we had to take pictures of the mileage and gas and we locked the doors so we paid for the truck longer than we used it

paul D.
Rating:

It's a drop off. Didn't have to talk to anyone. Maybe a bigger sign. Was a little hard to see but I was given good directions.

Brenda A.
Rating:

Customer did not leave a comment.

Nathan M.
Rating:

Customer did not leave a comment.

James C.
Rating:

Customer did not leave a comment.

Brennan F.
Rating:

We did mobile 24 hour drop off and could not find the drop box, location was difficult to find and then no drop box. When we called, scheduling was already closed so we ended up leaving the keys locked in the uhaul after being there almost an hour!

Timothy M.
Rating:

Customer did not leave a comment.

Daryl B.
Rating:

Customer did not leave a comment.

Kenneth A.
Rating:

Don't expect any help hooking up your trailer. And, to add insult, I was charged a "courtesy return fee" by this U-Haul vendor for no reason whatsoever. Called back to the store and the person said that they could not reverse the charge. I immediately called National U-Haul and the charge was removed. The agent at the National Office said the local store should not have done that. Take your chances with the Albert Lea store!!

April E.
Rating:

The truck needs to have it's brakes and shocks checked. The brakes were squeaking and the whole back end was bouncing around. I also don't see why you have to replace the gas used when you get charged per mile already.

Darlene K.
Rating:

Customer did not leave a comment.

Michael H.
Rating:

Customer did not leave a comment.

Arnold M.
Rating:

Customer did not leave a comment.

Cameo E.
Rating:

It was hard to locate. Couldn't see the sign from the highway, the store was inside a mall. Trailer was very dirty on the outside. Improvements: Better signage OR put directions on their website where to go (inside the mall/behind the mall, etc...)

David J.
Rating:

Customer did not leave a comment.

Brandon M.
Rating:

The truck was so dirty on the inside we had to clean it first and mop it due to very sticky floors. Went to do the fast check in and it took over an hour and 6 calls later

Nathen E.
Rating:

I had expensive equipment damaged by water during my U-Haul rental

Robert W.
Rating:

Customer did not leave a comment.

Jason B.
Rating:

Trailer leaked really bad and my personal effects got soaked and damaged and there is wrecked items I'm out $1,500 dollars at least to replace items because of a leaky trailer very very upset because I don't have money to just throw away and replace these things

Ron S.
Rating:

I now see I am charged a $20 Service Fee because I dropped my truck off a day early and on a Saturday. I call the 800 number and talked to someone at U-Haul and checked the truck in with him.

MIKE H.
Rating:

Customer did not leave a comment.

Thomas H.
Rating:

No signs to find the drop off location. Had to stop by a random hardware store and ask where to take the truck. Finally found the drop off location. No one was there to help due to a late evening drop off. Signs need to be placed to direct people to the drop off location and the gps location for the drop off was incorrect as well.

David E.
Rating:

Customer did not leave a comment.

Jon H.
Rating:

Customer did not leave a comment.

tim P.
Rating:

Customer did not leave a comment.

RENEE U.
Rating:

Was very frustrated not having a rep to talk to. Could never get ahold of anyone at the # listed for help with my questions and service!!! Very full of anxiety

Jo S.
Rating:

This location needs a sign to let people know there is a UHaul in the back of the mall. It was difficult to find for someone not familiar with the location of drop off.

Matt B.
Rating:

One problem. I reserved a trailer for two days. I picked up the trailer and only ended up using it for one day, in fact, I returned it in approximately 2 1/2 hours after picking it up but got billed for the two full days. How is the rental location going to fix this error with the billing issue?

Douglas L F.
Rating:

Customer did not leave a comment.

Ben L.
Rating:

I was overcharged for the use of the car dolly. Have rented recently in the past for 50 dollars. I was charged 86.00 to use it for 3 hrs. Was charged and then had to drive 40 miles out of my way to get it. 1 location near me didnt jave one and the other one that did have 1 wasn't open until 1 p.m. what kind of business opens at 1p.m. and closes at 5pm? Shit show. Not impressed. Not sure if I would use the disaster ever again. The straps on the dolly were so worn out and stretched I had to pull off the freeway ever 20 miles to retighten. Wasn't happy to say the least

Thomas B.
Rating:

Customer did not leave a comment.

Ralphlita P.
Rating:

Customer did not leave a comment.

Eileen W.
Rating:

The gal that checked us in was great. Very friendly and super helpful.

Kathleen M.
Rating:

Suggestion: Have signage out directing people where to go. The location is not ideal for in person rental needs but works great for 24/7 truck share mobile needs and self explanatory.

CODY A.
Rating:

I booked online and it still took 45 minutes for him to figure out how to check the stuff out on his computer. The Uhaul was not cleaned and smelt like wet dog. I had no other options as I was moving across the country and had to deal with the wet dog smell. Uhaul has done nothing to rectify the situation.

Dalton H.
Rating:

Customer did not leave a comment.

Noreen C.
Rating:

The employee was very pleasant and helpful. She put the trailer on and tried to help me with another item but you don't rent it. I was looking for a dolly that you could lay down for a cart. The location was a little hard to find with it behind a mall building and no signage.

Robert C.
Rating:

Customer did not leave a comment.

Judy S.
Rating:

Very friendly clerk. We were offered to buy insurance to cover our personal items and we declined. Nothing was said about any other coverage.

Don W.
Rating:

Customer did not leave a comment.

MELANIE P.
Rating:

The trailer was not hooked up even though we were told it was. We drove the car on the trailer and the trailer flew up and almost hit us. We were told that the employees boyfriend hooked it up since she was hurt. There was no apology and the employee walked away when we were telling them what happened. The inside was absolutely disgusting and smelled awful! They also told us to ask for a gas credit since we had to drive to get it and when we asked the drop off location they told us that that doesn't even exist!

Greg B.
Rating:

Customer did not leave a comment.

Todd L.
Rating:

Customer did not leave a comment.

Robert M.
Rating:

Customer did not leave a comment.

Thomas B.
Rating:

Customer did not leave a comment.

Ryan A.
Rating:

Fix the driver's license upload issue

Brenda H.
Rating:

Customer did not leave a comment.

dianne G.
Rating:

Customer did not leave a comment.

MIKe L.
Rating:

the place was closed, but appeared well maintained

Timothy M.
Rating:

Great customer service at check in! Fast and friendly.

David B.
Rating:

Customer did not leave a comment.

Janet S.
Rating:

Customer did not leave a comment.

Tyler F.
Rating:

Customer did not leave a comment.

Nick H.
Rating:

Ordered a 15 foot truck online and then received a call saying it wouldn't be available. 10 foot was available or I could drive the 15 foot truck from the Twin Cities to Albert Lea and back again. Would've been a waste of time and money. Unfortunate that I didn't know that from the beginning as it made moving more difficult.

Sara B.
Rating:

Customer did not leave a comment.

Pam W.
Rating:

The location was hard to find as it is on back side of mall. I didn't see any signage on Bridge Ave to help locate it. If there was, it was hard to see. The agent was very helpful though in helping hitch up the trailer and making sure lights worked. She was friendly and willing to answer questions and explain paperwork. I didn't get her name but she was great.

Frank G.
Rating:

clean windows, replace armrest on drivers door.

Jeanne S.
Rating:

Fix the trailer, no turn signals...

Timothy M.
Rating:

Excellent customer service. Friendly and helpful service. Never disappointed. Thank You!

lis D.
Rating:

Extremely hard to find in a really odd location. I called several times to confirm the location and no one answered. When I walked in, the staff member was at his desk ignoring a ringing phone call. He was clueless about my questions and not helpful. I would have driven to the next city over had I know it would be like this.

Tracie B.
Rating:

Customer did not leave a comment.

EARL C.
Rating:

it is un fair of u haul when you need to rent a trailer in your home town and one is not available . so you rent in a different town and drop off in home town

shalanda B.
Rating:

Customer did not leave a comment.

TIM M.
Rating:

Great customer service. Helpful staff and fast checkout. I highly recommend this Uhaul store.

michael A.
Rating:

Customer did not leave a comment.

Tia P.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top