Customer Reviews for Eagle Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Eagle Automotive

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Shaun H.
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Customer did not leave a comment.

Anthony L.
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Anthony was a big help during the pick up and drop off of the rental. The process was smooth and I will be back for future rentals.

Robert F.
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Adam was great to work with. The truck was ready to go right when the shop opened so we were able to get our long moving day started on schedule.

Rebecca M.
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Customer did not leave a comment.

Farid M.
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Very professional and excellent place to rent your rental needs

ANTHONY E.
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Customer did not leave a comment.

Sean G.
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The facility had a horrible lock box that jammed and it took me an hour to get into it. Additionally, the contactless registration is the worst system I've experienced. It's insanely redundant to have a screening where they verify my identity via phone call. Horrible system, bad faculty, obnoxious employees and frustrating experience.

Joe L.
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Great experience overall!

Julian P.
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Truck was not ready when requested had to wait 2 hours for store to open was never communicated before hand was there at 7 am then got stuck in the rain for move was not happy

Jason H.
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Customer did not leave a comment.

ASHUTOSH K.
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Daniel C.
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Sean R.
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Brian B.
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excellent service and rates

Dia D.
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I rented a Uhaul 10' truck from Eagle Automotive in Parsippany from Adam. Adam was very thorough, helpful and kind. He explained the entire rental process with patience and provided step by step by step details, from what to expect with regard to pricing, size of the vehicle (as I had a few concerns of its size), and to where to return the U-haul and drop off the keys. Therefore, no surprises. I am very pleased with the service and would rent from here again.

Bhavesh P.
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Customer did not leave a comment.

Nai-Lin C.
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In this order, we also requested 2 movers to help our moving for 2 hours. However, only one mover showed up but didn't refund us the half amount for the missing mover. The entire moving was accomplished in 1 hour and 45 minutes. Please look into this matter. Thank you!

Michael A.
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Anthony was very helpful enjoyed talking with him

Brett H.
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Tony was a pleasure to work with. Not all requested equipment was on site, so he helped us out to make sure we were as prepared for the move as we could be.

GEORGE M.
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I dropped the truck off after hours but the personnel followed up with me and were very helpful. There was an issue with the truck number and they figured it out and made sure all was in order. Excellent customer service!

Patricia L.
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The employee were very efficient and friendly.

VIJAYA R.
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Customer did not leave a comment.

timothy G.
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Kenneth S.
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Booked reservation for 8am, but location didn't allow for 8am pickup, there was no notification of the time change (though when I looked back i did see that it was listed as such). Due to me being 2 hours early, when the employee arrived he was unable to fully clean and prepare the truck. He was very courteous and offered to clean up the dirt/dust that was left behind by previous renter. Truck was fine. Not the nicest or newest I've rented, but served the purpose. When I went to return the vehicle, the website and app were having problems and it was after hours so I needed to call customer service. CSR was very helpful, but due to the call volume, I was on hold for nearly 30 minutes. In all it took me about an hour to complete the return process.. which at the end of a long day of moving was unpleasant. Customer service was excellent throughout but there were multiple snags mostly associated with the webpage and corporate end of uhaul.

Michael P.
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Always excellent customer service

Charles R.
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Dealt with the owner. Super nice guy

Carl O.
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Used the 24/7 service through the app and overall it was convenient and great that I was able to rent a vehicle before normal business hours.

Robert W.
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Customer did not leave a comment.

scott B.
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NINI C.
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Zenon S.
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Richard P.
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Michael H.
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Anthony was super nice and very accommodating!

Ryan R.
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Melita R.
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Brian T.
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William C.
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Patricia B.
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Nisarg S.
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Vikram S.
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Daniel C.
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Timothy B.
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Ilya K.
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Martin M.
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Leonidas O.
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Both staff on that day were excellent!

Avinashil T.
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Customer did not leave a comment.

James B.
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Our truck had a broken mirror but the man at the desk was very nice and treated us well. I WOULD recommend his specific location but I WOULD NOT recommend Uhall. As I said our truck was broken, but they also called us at 5:54 the night before our move to tell us that they didn't have the 20ft truck we requested and that we would be getting a 15ft truck instead. We reserved that over a week in advance and it is completely unacceptable that we were given a truck that didn't accommodate our move with almost no notice

Bruce K.
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Staff is always fast and friendly. I really appreciate everything they to make my truck rental the BEST EVER!!!!! Bruce Kisner

Ulyses C.
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People there were nice and informative

Rahim A.
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Michael S.
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Victor C.
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Carol S.
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eric L.
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Eve P.
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Tony was super friendly and helpful. Truck was great. Price was right. Minor problem was that we arranged on-line to pick up our truck at 8:00 am and got a confirmation email, but the location where we picked it up didn't open until 9:00 am. I think it was a function of the Uhaul site, rather than the business where we picked up.

Steven M.
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Parsippany location in desperate need of refurbishing

Ashlan M.
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Customer did not leave a comment.

RAJIVE J.
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Twanda J.
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This was not the location I was told I would pick up the vehicle not to mention I was given a smaller vehicle for the same price. No fault in this company but the people I spoke to on the phone. I was told I would get a call to schedule a tome to pick up my vehicle in East Orange this location was 26 miles from my home

Priyanka U.
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Customer did not leave a comment.

Nancy P.
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Everything was fine except for the return. No one was in the office, the app would not work, no one answered the phone on the customer service number. And I was left very frustrated and trying to figure out how to return this truck. I ended up taking the key with me and coming back the following day to return the key. Customer service should answer the phone, people should be informed if the office is going to be closed and above all the app should work.

Gwendolyn R.
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Michael S.
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This is the 4th time my family have rented from this location and we are always pleased.

Carol S.
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Cesar A.
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Anthony was such a great help throughout the process of renting our UHaul. He was very communicative and helpful and made the process of our move go smoothly. I would definitely recommend this UHaul location to a friend!

John K.
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Customer did not leave a comment.

Timothy S.
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Chrissy and Anthony are awesome. Best customer service ever. Highly recommend this company.

Kirk D.
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Customer did not leave a comment.

Michael K.
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Workers at counter and facility very professional, friendly and helpful. I highly commend them. Great Job!

Daniel R.
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Customer did not leave a comment.

Sagar N.
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I had booked application dolly online. But it was not there in my truck. Office was also closed. i was helpless. Very bad experience. I had to lift the things and my shoulder is paining from last 2 days.

ROBERT B.
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Easy pickup, friendly and very helpful staff. No issues - recommend!

robert W.
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Customer did not leave a comment.

Sean A.
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Nicholas S.
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Anthony APOSTOLICO gave us excellent service and represented your company as a true professional. Great job. Regards, Al Simone

John H.
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Customer did not leave a comment.

SAMUEL C.
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Customer did not leave a comment.

Yuri R.
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Was asked to give a picture of my license three times (twice in the same prompt), and provide two separate contacts. It took about 25 minutes to go through everything on my phone once I got to the place and this time was not taken into account when I was asked to return the rental vehicle.

Matthew Y.
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I was told there would be moving blankets and I was charged for them, bit there were no moving blankets. None of my other reserved equipment was available either, such as the moving dolly.

Joe T.
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Only issue was that the inside front window was very dirty, but that's it. Everything else was great and great customer service

Marshall J.
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Customer did not leave a comment.

Eder S.
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Customer did not leave a comment.

DR A.
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I reserved a 15' truck online. There was no 12:00 p.m. option so I selected 12:00 a.m., since that option followed 11:00 a.m. on the website. When I got to the facility, I noticed that the reservation had been canceled. They checked and said since I had not picked up the vehicle within a half hour of the pickup time, the reservation got canceled. The facility then arranged for me to rent a smaller truck, which required two trips from the storage facility to my apartment. The facility was awesome, but U-Haul better fix the website so this doesn't happen to others in the future.

Julie V.
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My experience renting at this location was the best! I checked in online ahead of pickup, which really helped and is recommended, and the actual pickup/dropoff was effortless! Would definitely rent from this location again!

Daniel F.
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Great experience. We left our EZPass in the truck at the after hours drop off and someone called immediately in the morning to let us know. We've used this location several times.

Ruth B.
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Customer did not leave a comment.

Thomas B.
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Parking lot needs to be repaved

Ryan P.
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Customer did not leave a comment.

Robert C.
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The two employees who assisted me once I arrived at the Route 46 location, were friendly and accommodating.

Charles M.
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Customer did not leave a comment.

swayampakula R.
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Adam was fantastic

Ken F.
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Rude and disrespectful. Terrible customer service. Truck was unavailable when I arrived and their response was literally "call uhaul, I am not dealing with this s**t".

Noah R.
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Customer did not leave a comment.

James G.
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We experienced the trailer not being avail, until the next morning, but this was out of the hands of the location Mgr. Appreciated his professionalism.

Leonidas O.
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Mike and Tony were super helpful with explaining the trailer to us and accommodating when we showed up minutes before the store closed. I appreciate your help thank you!

Charles B.
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Customer did not leave a comment.

Rosy R.
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Customer did not leave a comment.

James V.
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Can't improve on PERFECTION!

Kenneth S.
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Very smooth pick up and drop off. Equipment was clean and worked perfectly. Adam provided top notch customer service and I would definitely use again or recommend to others.

Tracey K.
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I had to go to a second location. 1st location on line said it had the trailer. When I tried to order it online, the website then said the trailer would be back at a certain time. Never made it back. I had to go to a second store. Your website should work with times 1st, then worry about gathering my personal information to make it look like you have the trailer.

No reviews have been submitted for this location.

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