Customer Reviews for East Brook Ultra LLC
(U-Haul Neighborhood Dealer)

167 reviews

7 Storrs Rd   Willimantic, CT 06226

(860) 455-4851

Location Hours

  • Mon-Sat: 5 am - 6 pm
  • Sun: 5 am - 5 pm
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(860) 455-4851

7 Storrs Rd
Willimantic, CT 06226

Services at this Location:

Location Hours

  • Mon-Sat: 5 am - 6 pm
  • Sun: 5 am - 5 pm
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I had to repeat everything that I had on the reservation, felt like that was a waste of time since I booked it online therefore already knew it was correct. He helped four other customers in his other business while I had to wait. I had to get a friend to push the truck out of its location.

Casie R. 
Rating:
1.0

Don't send anyone to that location or change the location

ILIR R. 
Rating:
5.0

Customer did not leave a comment.

Jay F. 
Rating:
4.0

The only difficult aspect is that this is a gas station so have to compete with gas station customers during pick up process which causes delays.

Elizabeth P. 
Rating:
5.0

The man who helped me at the Ultra Gas Station was very kind and seemed like an upbeat person. He answered my questions and made the process fast and easy even with it being my first time renting with U-Haul.

ERICA B. 
Rating:
4.0

Customer did not leave a comment.

jeanette V. 
Rating:
3.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

If there is a timely return, and not a lot of miles, maybe a credit should be issued.

KIMBERLY S. 
Rating:
4.0

A Good experience!

Luis D. 
Rating:
5.0

Amazing

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Customer did not leave a comment.

Bob S. 
Rating:
5.0

Great branch. Very nice service.

Bingjun L. 
Rating:
5.0

Customer did not leave a comment.

steven C. 
Rating:
5.0

Sweet

KOSALA H. 
Rating:
5.0

Excellent customer service

zachariha D. 
Rating:
1.0

I went for only 4miles. Fill the gas back and still got charged $33.88. despite being advertised that it cost only $19

DICKENS M. 
Rating:
5.0

Customer did not leave a comment.

XINYAN L. 
Rating:
5.0

Customer did not leave a comment.

jesse M. 
Rating:
2.0

The truck was broken. The windshield was taped on. The parking brake did not work. No moving blankets or ropes were supplied in the back of the truck to hold the items in place either.

Connor D. 
Rating:
5.0

Nothing, the person there was great balancing getting me checked in and handling the onslaught of customers.

Sal D. 
Rating:
1.0

Roof of UHaul had a huge hole in it. Was clearly not inspected prior to renting or I was given it on purpose. There were 3 other 10' trucks there they could have given me but I got the one with a hole in the roof. I didn't noticed until i got back to my apartment to load everything up so i did not have time to go back to get a different. It was pouring the rest of the day and our couch was ruined. We have made a claim to UHaul and are waiting to here back.

MICHAEL W. 
Rating:
3.0

Customer did not leave a comment.

Andrew F. 
Rating:
4.0

Customer did not leave a comment.

john D. 
Rating:
3.0

Customer did not leave a comment.

Sheila M. 
Rating:
5.0

Great , smooth experience

JJ L. 
Rating:
5.0

It was fine.

Colleen L. 
Rating:
4.0

Using the online app for drop off was less bad than using it for pick up, but it only showed the closing screen which was supposed to tell us what to do with the key for about 1 second before going away, so we still had to go inside and speak to the UHaul attendant.

Matthew V. 
Rating:
1.0

Check engine light was on back of truck was dirty with bottles of Gatorade in it as well as coat hangers. Had to go inside and get the keys and dolly because even though I was told I could self dispatch I couldn't. I was supposed to have a $50 reservation guarantee credit (because the truck I reserved was not available and I had to go an extra 20 miles to get one) which was NOT applied.

Kristina B. 
Rating:
5.0

Customer did not leave a comment.

Sheila C. 
Rating:
3.0

Customer did not leave a comment.

Karl R. 
Rating:
5.0

My experience was positive!

patricia M. 
Rating:
5.0

Customer did not leave a comment.

ciria H. 
Rating:
5.0

Customer did not leave a comment.

Marilu G. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Just because it was so far away from where I needed it.

Liz D. 
Rating:
2.0

I rented a 15 foot uhaul truck when I went to go pick it up the guy I met was very nice and knowledgable..when I got into the truck there was stuff left behind from the previous user kicking around in the cab..so they obviously dont clean them everytime. When I went to go return the truck back I dealt with a different guy and he was very rude towards me and barely spoke english so it was hard to even communicate with this guy. I wont be renting from this location again.

Spencer V. 
Rating:
5.0

Best ever experience

marck K. 
Rating:
1.0

Individual working at this location was less than accommodating when asked to make a change to the reservation

richard C. 
Rating:
4.0

Truck was fine except for the interior of the back. Muddy and pretty grimy overall. Had to clean it up myself so my furniture would not get dirty.

William E. 
Rating:
5.0

Convenient and equipment all worked as needed. Expected an inspection after return but there was none

Leo P. 
Rating:
3.0

Customer did not leave a comment.

shelly P. 
Rating:
3.0

Had reservation at T&B Motors in Mansfield Ct. we arrived there to find that they stopped renting Haul truck awhile ago. Had to find another place. Spoke to someone on the phone on Friday because I had made a mistake on the reservation and was told that it would be canceled. It was never canceled.

Donna S. 
Rating:
4.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Customer did not leave a comment.

Haim B. 
Rating:
5.0

Dude at drop off was super accommodating.

jane P. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Customer did not leave a comment.

Iris M. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Nothing

Warren L. 
Rating:
4.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Customer did not leave a comment.

Isaac O. 
Rating:
5.0

Customer did not leave a comment.

Anna S. 
Rating:
4.0

Customer did not leave a comment.

Duane C. 
Rating:
5.0

Customer did not leave a comment.

Catrine K. 
Rating:
5.0

Customer did not leave a comment.

Miguel R. 
Rating:
4.0

Customer did not leave a comment.

Mary S. 
Rating:
4.0

Customer did not leave a comment.

corliss M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Rafael R. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Customer did not leave a comment.

UDDHIKA J. 
Rating:
5.0

Perfection ??

nina F. 
Rating:
5.0

Customer did not leave a comment.

noemy W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
4.0

Have truck ready to go at pick up time: Headlight out in truck. Truck was covered in snow and had frozen in the mud so it was difficult to get out. Tires appeared to be worn as the wheels spun on the slightest bit of snow.

Shawn G. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Yes

DENIG N. 
Rating:
5.0

Friendly staff

figueroa Y. 
Rating:
5.0

Superb

nicholas C. 
Rating:
5.0

Very good

yelez Y. 
Rating:
3.0

Customer did not leave a comment.

Laura S. 
Rating:
4.0

Customer did not leave a comment.

Angelica O. 
Rating:
4.0

Need a sign that can direct you to the location because you will miss it not knowing that it's in the gas station.

Damaris A. 
Rating:
5.0

It was great to drop it off right at a gas station, a little difficult to find where to park the truck.

Lindsay Y. 
Rating:
3.0

Rental truck was dirty with some paper garbage still inside. Windshield was also cracked and they didn't say anything to me about it.

Khalil S. 
Rating:
5.0

This was my first experience renting a UHall vehicle. It was a great experience. The gentleman who waited on me was friendly, courteous and helpful. We moved what needed moving without difficulty and the whole experience was great. I will definitely recommend this location to anyone who is looking to rent UHall.

Pat W. 
Rating:
5.0

I couldn't of asked for a better experience. They went above and beyond to help us out. Will absolutely be renting all of our trucks from this location.

John C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan N. 
Rating:
5.0

Can't think of a thing

Jacqueline L. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Good job

jose D. 
Rating:
5.0

Customer did not leave a comment.

Jesus M D. 
Rating:
3.0

Customer did not leave a comment.

perry S. 
Rating:
5.0

While this dealer was excellent I would never deal with the regional reservation center EVER again. They screwed me up time and time again.

richard J. 
Rating:
5.0

Superb

mingji H. 
Rating:
5.0

Customer did not leave a comment.

leon B. 
Rating:
5.0

Yes

mingji H. 
Rating:
5.0

Customer did not leave a comment.

joseph R. 
Rating:
5.0

Excellent

troy D. 
Rating:
5.0

Customer did not leave a comment.

ronald P. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Very friendly

Roberto F. 
Rating:
1.0

Overcharged me for an extra day when I returned it two days early. I told him while I was checking out it was wrong. He said I hadn't paid any deposit when it was paid in full with my credit card when I checked in online. I showed him receipt but he still charged me. I had to call customer service when I got home. Now I'm told I need to wait 3-5 business days for an area manager to call me. Not happy with this experience at all.

Jeff B. 
Rating:
4.0

Customer did not leave a comment.

Alex C. 
Rating:
3.0

Customer did not leave a comment.

karen M. 
Rating:
1.0

they did charge the insurance without explaining it to me...when I got full coverage with my insurance and had a F endorsement on my license. When I asked the refund they refused it by saying that now they can't help me... it's awful! !

AROOJ M. 
Rating:
4.0

The truck was very shaky on route 6 in Rhode Island , not sure suspension is good.

John S. 
Rating:
3.0

Truck wasn't ready, I was told the equipment I had ordered would be in the truck when I picked up and it wasn't. Checked the truck after filling out paper work and the dolly I needed wasn't inside, almost drove off without it. Had to go back into the store to get one.

Samantha K. 
Rating:
5.0

Good experience

Steven L. 
No reviews have been submitted for this location.

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