Customer Reviews for East Wenatchee Mini Storage
(U-Haul Neighborhood Dealer)

1,542 reviews

423 Rock Island Rd   East Wenatchee, WA 98802
(1 mile So of Grant Road on Rock Island Rd)

(509) 884-7822

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 1 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 1/17/2022: Closed

Services at this Location:

Contact Us

(509) 884-7822

423 Rock Island Rd
East Wenatchee, WA 98802
(1 mile So of Grant Road on Rock Island Rd)

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 1 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 1/17/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Make sure the truck is dug out of the snow. We spent half hour trying get unstuck. Make sure the gas you report and on the system is the same. Through they looking the same, returning system charged the amount and we paid for more gas then we should have. Make your checkout instructions more clear and stay active longer. App kept timing out while we we trying to locate the truck.

Donald U. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
4.0

Customer did not leave a comment.

Andrew E. 
Rating:
5.0

Outstanding service, courteous, and equipment is always there ready to go. Highly recommend.

George D. 
Rating:
5.0

It's always a great experience renting from this location! We'll miss it!

Kendra O. 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Marilyn M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

The staff was very professional, clean and friendly. Really great people at this location!

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

Update the lock box, it was very difficult to open the box and it hindered my experience.

Kerstin E. 
Rating:
4.0

Customer did not leave a comment.

stephen O. 
Rating:
5.0

Fast and convenient..

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Dennis J. 
Rating:
4.0

Well sense you asked, it would of been nice to know before we rented that you offered a month free storage rental. At the end of our move or when we were to return we saw inside of your truck that said to mention to customers that you could get a month free storage rental with your truck rental? That would of been nice for us to know this before hand. Not once during my two week attempt to get a uhaul was I ever told or mentioned to me about this. I had to pay another month because we could not take everything with us and it's not a dump run or goodwill quality items.

TAMMRA B. 
Rating:
5.0

Perfect experience!

LISA B. 
Rating:
4.0

Customer did not leave a comment.

Fabiola C. 
Rating:
5.0

Nothing. It was great

KREANN H. 
Rating:
5.0

Customer did not leave a comment.

Bethany D. 
Rating:
5.0

This is the 3rd time I have rented here and will rent there again.

Charles R. 
Rating:
5.0

This is the best location for Uhaul rental in the Wenatchee Valley. Friendly, helpful staff.

Jess H. 
Rating:
1.0

This was my worst experience in renting an U-Haul in the over 50 times I have rented trucks from U-Haul. The whole process with online check that you have to have someone not with you verify with a phone call that you are who you say you are is a total joke. When you upload both front and back photos of your Driver's License this should pretty much indicate that you are who you say you are. I will definitely be looking at renting from another U-Haul competitor and BTW the truck was a piece of you know what and filthy.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
1.0

They guys have bad, bad attitude no have nothing good customer service I feeling is racist because I am hispanic people but my experience is not for others.

ALEJANDRO S. 
Rating:
5.0

Jason S. at the East Wenatchee Mini Storage/U-Haul was excellent to work with. He has all my future U-Haul business.

Elgin S. 
Rating:
3.0

Customer did not leave a comment.

Adam R. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH PATRIC B. 
Rating:
5.0

Doing great

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy D. 
Rating:
3.0

We would have appreciated more information about where the truck was when we checked in, as this was the first time renting at this location. Also, the truck was obviously not cleaned inside which meant the steering wheel, etc, had not been sanitized.

Camille Chase G. 
Rating:
5.0

I always had a good experience renting from U-Haul and I'm happy with it. Dominating that I would like to see is a discount or different rates for a few hour rental, and a refundable coverage deposit if we take good care of your vehicles.

CAROL CARNABI C. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

I spoke with 3 different people and they were all very nice and I had zero problems. Super happy with my experience.

Crystal H. 
Rating:
5.0

Best customer service I have had in years, Nice, polite, Knowledgeable, Don't change a thing I totally recommend

jeff S. 
Rating:
4.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

Ralph W. 
Rating:
4.0

Customer did not leave a comment.

kevin S. 
Rating:
5.0

Customer did not leave a comment.

Debra P. 
Rating:
4.0

However, the drop off signage needs work. The office is at the middle of the block. The proper parking lot is on the corner of the block. A map showing exactly where they want returns parked would have been very helpful.

Charles C. 
Rating:
5.0

Very good vehicle. Guy at the desk was very helpful

Jeremiah M. 
Rating:
1.0

Not lie other equipment to take a vantage that way they can get more money

Adrian G. 
Rating:
5.0

Customer did not leave a comment.

Marie G. 
Rating:
3.0

Customer did not leave a comment.

Rod C. 
Rating:
5.0

Customer did not leave a comment.

Silvia B. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

Very nice group of people. Friendly and helpful.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Great customer service! Very helpful. Best U-Haul business in the valley.

MARK BRAXTON S. 
Rating:
2.0

So first of all, the fact that you expect any after-hours returns to require a smart phone and data to do it properly is heinous. There's no way 100% of your customers, even on a given day, has those things. It's further abhorrent that you threaten a $20 fee if someone doesn't use that return method. I managed to avoid it, even though I had to use my computer to try the return. I used links you gave me and even got a screen that said "Thanks." Unfortunately, the next day I was still called in the late morning because the location hadn't checked the lot or box for the return.

Austin K. 
Rating:
3.0

I wouldn't recommend U Haul at this time. Truck was advertised for $190 one way trip…$240 when I made the reservation and $340 when I turned it in. There was no change in the mileage nor was it turned in late. You have lost my business. Penske will help from here.

JEFFREY JO S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE W. 
Rating:
5.0

Customer did not leave a comment.

Kregg K. 
Rating:
5.0

Customer did not leave a comment.

Ezequiel D. 
Rating:
5.0

Great service!

Yvonne L. 
Rating:
5.0

Stop price gouging military members around the Tacoma and Seattle area. The fact that I had to drive 3 and a half hours away to get a reasonable price is unbelievable. The military doesn't even cover all of what you are charging those military member and you are price gouging them to move to some where they are force to go. Absolutely unacceptable.

Mackenzie M. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Suzanne D. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
3.0

Don't charge the ridiculous amount for milage. I had to rent a van $19:99and make 4 trips because no truck was available. Balance was 102.00 I was not happy.

Linda B. 
Rating:
5.0

Pickup was awesome. Best office I've used. Friendly and helpful staff!!

Clayton A. 
Rating:
5.0

I love this location! They are the best! Pete and Harmon made it absolutely easy, fast and painless. Actually enjoy going to their store. Like seeing old friends at this point!

Jeffrey D. 
Rating:
4.0

24/7 PICK UP MAKE IT EASIER TO LOG IN FOR THE SMARTPHONE. CONTACTED UHAUL, HAVING DIFFICULTY LOCATED THE 10FT.TRUCK. I RECEIVED 2 TRUCK ID'S. FINALLY THE CORRECT TRUCK. AFTER THAT IT WAS OK.

MOANIKEALA S. 
Rating:
4.0

Customer did not leave a comment.

Cori E. 
Rating:
5.0

Please put no rental return signs in front of large parking spaces near storage unit. It's likely that most will follow instructions to document return using uhaul.com. Key drop is the last step, but that's were the parking instructions are. Better signage locations would be helpful.

RICK S. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Trevon C. 
Rating:
5.0

Very helpful and we're able to give me what I needed.

Brady G. 
Rating:
5.0

Customer did not leave a comment.

RODNEY R. 
Rating:
4.0

Total fail on my experience. The after hours pick-up was a nightmare. Navigating doing all of the required steps on my smartphone was a disaster to get the lock code to get my keys. Why require selfie, front and back of license, reference X2. This was the worst ever. Why was the truck parked so far away? Truck should have been at front of office since you knew I was getting after hours not about one block away. Terrible experience this. This was a bad day and the pick-up process complicated the whole day. Bad deal. Also your phone help service took way too long and required multiple call-backs. The primary female cust service rep did finally get me through the process to get the key code. Overall, bad rental experience.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
5.0

n/a

Kim W. 
Rating:
5.0

They really work with ya to make stuff go smooth. First time doing the U-Haul rental and was great no hidden fees or nada!

Hector G. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY B. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
3.0

Customer did not leave a comment.

GORMAN D. 
Rating:
5.0

The best in town!

MARK BRAXTON S. 
Rating:
4.0

Make sure you have the dolly that was reserved on hand.

Amy T. 
Rating:
5.0

The customer service was superb. Very polite and courteous. The truck ran fine, but the speedometer was not calibrated correctly. There was at least a 4 mile discrepancy. And with no cruise control, long drives are tough....trying to maintain what you think is the correct speed.

Mary P. 
Rating:
4.0

Make sure the interior is clean before it is picked up. I was going to be charged a $25 cleaning bill for a mess that I opened the door to.

Jarod A. 
Rating:
5.0

Customer did not leave a comment.

Aaron L. 
Rating:
5.0

Adjust hours in the morning.

BRYAN D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
4.0

Customer did not leave a comment.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

You guys are great! I've used your location for storage and uhaul rentals many times and your customer service is exceptional!! Thanks guys :)

Jessie M. 
Rating:
3.0

The guy Pete was AMAZING. He was the nicest person and helped us get the trailer hooked up to our truck. Offered us water upon arrival. Great customer service. Uhaul needs to check the psi in the auto transport tires before sending people off with them. When we loaded our car later that night, we noticed 1 tire was flat. Roadside assistance took care of it. But at Midnight and we had to leave at 8am.

Keith R. 
Rating:
5.0

The staff was very friendly and exceptionally helpful. I will most definitely use this location again should I need to rent a truck or trailer in the future.

MICHELLE ANN C. 
Rating:
5.0

Customer did not leave a comment.

Saul D. 
Rating:
5.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

THOMAS E. 
Rating:
2.0

They need to have someone on site regardless of the day of the week! The app asked for things that I could not do and there was no one available to help me!

TERESA C. 
Rating:
4.0

I Rent a truck twice a month, so I've driven few uhauls. Make sure you trucks are clean, if you are going to tell customers your going to charge them a cleaning fee and you don't make sure the truck starts out clean, that's not right. Make use that everything is in working condition, including the seats. Also, it's way nicer if the trucks are full when we pick up, so that when we have to bring it back, all we have to do is fill it up and not have to try and figure out how much to put in.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

LOYAL R. 
Rating:
5.0

Everything was very smooth, no problems, easy transaction.

WILLIAM A. 
No reviews have been submitted for this location.

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