We have rented from this location several times before and have always had a pleasant experience. I highly recommend them.
Dan F
Customer Reviews for Ed Burns Tire Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did a self-initiated drop off online so not much can be said about the location services other than it was a convenient location.
Miranda MThe location for drop off was fine. However, the drop-off process/website did mess up and glitch as I was completing the drop-off process.
Mary SCheck tires, we had 2 flats before we left the driveway
Beverly PVery knowledgeable and easy to work with.
Richard HNothing Mr. Burns was very helpful and very professional and helping in this rental rental. I will definitely rent U-Haul from him again.
Michael M5x8 trailer had grease on the floor. looked like previous renter was hauling some sort of equipment used for tree cutting due to the amount of pine needles in it. I do like the ease of connecting and disconnecting the trailer. Also like how easy it pulls and tracks behind my truck.
Myles DThe U-Haul was clean inside, but it smelled like gas really bad and because of that everything that I put in the U-Haul smelled like gas and I had to wash everything to get the gas smell out and on top of that I paid for a dolly and they did not give me the right dolly so I didn’t even use a dolly so I paid extra for that for nothing. I figured I would at least get some credit back for that, but haven’t even heard back from them after my complaint.
Tonya MGood experience!
David EAll good at drop off.
Robert BHave the equipment of first choice available or even second choice available. I really wanted a pickup, then a 10’ truck, as first and second choices. I ended up with a 15’ truck, which was way more than we needed.
Christa LBeing older, we have difficulty taking the trailer off the receiver because of the weight. When you return outside of business hours, we bring our own jack to lift the tongue. Would be a huge help if uhaul trailers had the crank lift with wheel on them to lift off the receiver. We don't rent that often, just a suggestion.
michael bDidn't appreciate the last minute change from Burns Tire to Shaggo Real estate and then find they were closed when I went to get the trailer. Thankfully Burns Tire was able to get the trailer leased to me.
Dennis WNo need to improve
SCOTT FExcellent customer service from a hometown company.
DANIEL BThe office could be cleaned. Both the gentleman who work there are very nice friendly people.
Brenda MProfessional efficient and friendly. Knew weight limits and other details for hauling a trailer. Family owned. Great rental place.
Teresa TOverall great experience. Everyone was very nice an accommodating.
DAVID Vwas ok experience except being called by store asking when I was bringing back truck and trailer. After I had already extended rental time. truck got very poor gas mileage
Barry TNothing really, everything was great.
Samuel MExcellent service. Very clean truck. I was extremely pleased with the truck, it’s cleanliness, and service provided by RD Burns Tire. Thank you.
Randy ZGPS doesn't take you to the location, but if you keep driving a bit further down the road you will get there.
Avery HAll was good
SAMUEL` MTrucks ride smooth.
Sean Donly problem was returning equipment after hours. directions said to place pads and dolly in cab of truck and to lock it. it was a chore getting dolly in there. maybe u haul could have a padlock that all dealers have a key for. this would allow returned equipment to be locked in cargo area
RONALD SFaster way of verifying the driver’s info. It took sometime for us to complete the process.
Andrew NThe pick up location was a joke very dirty and unorganized they couldn't even print me out my contract., the truck had a very loud exhaust leak (manifolds) and I was told not to worry about it they all do that, try driving 17 hours with a extremely loud exhaust that even the radio wouldn't drown out. the inside of the truck cab and box were filthy dirty and I had to clean it out before I could loud my things in it, there was no washer fluid and the drivers wiper made the rain worse. I also had to go out and get the truck and car dolly myself in 2ft deep grass, no instructions given on how to hook up the dolly nor any kind of walk around was performed with me. I was told " dollys in the field over there you'll find it".. I will NOT use Uhaul again if this is what I can expect to get for my $2700.00. I was given a price match when I reserved my trip which was not honored at the pick up location. Uhaul should be more involved in who they let represent them. I used Uhaul because of their reputation which for me is now tarnished, .Keep in mind I could have gone with a number of other company's Honestly this was so bad of an experience that I would ask for a refund. but I did make it where I was going but still VERY UNHAPPY with the kind of money I spent to get such poor equipment and service.
Michael CNot have to pay more money because you have to move on the weekends.
Kim WVery convenient.
Nelson LShould be open on saturdays
TOM PDid a great job helping us out 5 star review
James BNothing... This place is a great place to rent from. Super Helpful... They made my move a lot more understandable...
Diego SProperly train on computer how to reserve and check out equipment. Also know what final charges are and how much debit cards will be charged before running cards.
James TThe truck was dirty inside and out. Road dirt and spilled food and drinks in the cab. All was dry like it has been like that for a while.
Thomas SI found a drivers license under the seat of this truck when I was cleaning it out. I left it in the rental agreement when I returned the truck. I hope you where able to return it to the owner?
William SEd Burns was great. He fixed the issues that the Portsmouth location had caused and closed the reservation out quick and easy.
Josh VShould have had someone bring truck to oil city instead of me going 20 miles to pick it from where my reservations where setup.
Christopher RThe people on the phone were friendly but far from helpful. Everytime I was told by someone that someone would call , I got no call. I was to pick up car hauler on Tuesday. I had to call you at 2:00 pm Monday to find out about my rental that was 60 miles from the actual rental point. Then when I went to pick up the trailer I had the wrong ball on my hitch because no one mentioned the size I needed. You added 3 hours on to my 8 hour trip. Then today I spent an hour on the phone to get a delivery point (which was not on contract) . I delivered it to the point but although there were u-haul vehicles there I believe the place to be out of business. It’s on you now. You took 4 hours of my life and I will never recommend u-haul!!!!
Jeff Supon arriving at my final destination in Florida, I discovered that large portion of the items were extremely wet due to a lot of rain during my trip. these items were not supposed to get wet. the reason i for the covered trailer. the price was disappointing as i paid $290 for a one way for a 4x6 to florida. i paid $120 for a 5x8 to go from florida to pennsylvania just two months ago
scott eThe uhaul leaked. We drove through a rainstorm, and my mattresses and boxes got soaked. The bottom of a box went out, and I lost one of the glasses from my wedding. My daughters mattress is 2 months old, and is now water stained. I'm not pleased.
Misty WThey made it very easy to drop off and I was on my way!
Tracey ETruck cargo area was dirty. Gas was only 1/4 full, which is hard to gauge how much gas to buy when you return it. I overestimated and filled it up and returned it 3/4 full wasting around $40. Also, I ordered 24 pads which both he and I forgot to load. Mauer's Trading Post in Franklin was really nice and provided them.
david tNo problem,good experience
Paula AB
Francis BVery nice people to work with thank you
Mike CLocation was very easy to find. Plenty of parking. 24-hour drop box was very visible.
lorie RI ordered a truck from a Warren PA location weeks in advance. We were to pick up nov 25. On nov 23 in the evening I was told no trucks are available at that location. I had to drive over an hr to pick up a truck in Titusville. I was told I would receive $50. As per your quainter. Never received.
eric HThe pick up and drop off locations are OK . It's the reservation service the one 800 number that is very inefficient and needs to be upgraded
TIM S