Customer Reviews for Eldridge Self Storage
(U-Haul Neighborhood Dealer)

862 reviews

2210 Eldridge Pkwy   Houston, TX 77077

(281) 530-2994

Hours

  • Mon-Sat: 10 am - 5:30 pm
  • Sun: 11 am - 4:30 pm

Services at this Location:

Contact Us

(281) 530-2994

2210 Eldridge Pkwy
Houston, TX 77077

Services at this Location:

Hours

  • Mon-Sat: 10 am - 5:30 pm
  • Sun: 11 am - 4:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

CARLOS P. 
Rating:
5.0

Great!

MARGO B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN T. 
Rating:
5.0

The representative was very friendly.

MARTHA V. 
Rating:
5.0

Great customer service & wonderful people.

SHARON M. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Walter D. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL B. 
Rating:
3.0

Order 2 dozen furniture blankets, but none were in the truck when I arrived back home. So, I drove back to the location and came to learn they didn't include the blankets because they ran out. The nice lady at the front desk managed to find 5 blankets and ended up crediting me back the $20z

Sargon P. 
Rating:
5.0

Friendly and helpful in getting trailer set up and n my vehicle.

ANTON D. 
Rating:
4.0

Customer did not leave a comment.

Kiara Q. 
Rating:
4.0

Customer did not leave a comment.

Maryanne S. 
Rating:
5.0

Nothing for great costumer service

IHSAN S. 
Rating:
3.0

I was charged $98 and then another $88 for 15' truck that I used for only 8 hrs of a 24 hour rental

FRANK A. 
Rating:
5.0

Great service and the process was very smooth and quick!

ANNA K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA R. 
Rating:
4.0

Customer did not leave a comment.

Tressa C. 
Rating:
5.0

I had a rough time getting the equipment with the uhaul share and the moving blankets I ordered were not in the truck. But overall it was very good.

Brinda M. 
Rating:
4.0

Customer did not leave a comment.

BHARAT M. 
Rating:
3.0

Customer did not leave a comment.

RAFAEL R. 
Rating:
3.0

I don't know. I had no problem with the facility. My problem is with the company U-Haul.

KELECHI E. 
Rating:
5.0

The ladies in the office are so nice and friendly. I would definitely recommend this place

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

FARTIMA H. 
Rating:
5.0

Everything was very easy and fast. I forgot the lady name but she was very professional and kind.

Emmanuel T. 
Rating:
5.0

Customer did not leave a comment.

Adrian V. 
Rating:
5.0

Great service

Cheryl D. 
Rating:
5.0

Attendant was very friendly and handled my request very professionally. Made my move much easier. Great job!!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Nwanoruo O. 
Rating:
1.0

Customer did not leave a comment.

Tamisha T. 
Rating:
5.0

Very efficient location. Highly recommend

DAVID R. 
Rating:
5.0

More is competitive price. Costly especially for the present circumstances.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Tamisha T. 
Rating:
5.0

Have rented quite a few times, always a ys good service and understand needs. Will do extra to make sure you can complete your task.

Lovell S. 
Rating:
5.0

Moving cart in the truck or available for rent will improve customer experience.

VICTOR T. 
Rating:
5.0

Customer did not leave a comment.

Neyvin D. 
Rating:
5.0

Continue to provide the best customer service ever. Everything was fast and easy to get done as quickly as I needed.

Minetra C. 
Rating:
5.0

Customer did not leave a comment.

ARFILIO ERNESTO B. 
Rating:
5.0

Customer did not leave a comment.

JACKIE D. 
Rating:
5.0

Excellent service, the lady was so nice, helped me out a lot, so patient

Luis C. 
Rating:
5.0

I personally did not like the fact that the customer service rep had to take a picture of my debit card front and back since it's saved on the site under my u-haul account. I will be monitoring it very closely as that has NEVER happened when I rented from u-haul in the past.

KAREN W. 
Rating:
4.0

Lower 1 way trip rates.

LILIANA C. 
Rating:
5.0

The clerk was super nice and well knowledgeable.

Linda J. 
Rating:
3.0

booked truck for two days. Only need for one day and returned the truck. Was not given credit for returning truck early

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Cristian P. 
Rating:
5.0

A mon avis il n'y a plus grand chose à ajouter. Je vous souhaite beaucoup de courage

Efoua A. 
Rating:
5.0

Customer did not leave a comment.

Ivan J. 
Rating:
5.0

I love thee front desk lady

BRITTNEY H. 
Rating:
5.0

Customer did not leave a comment.

Cristian A. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE R. 
Rating:
5.0

Great staff, very helpful, professional, friendly, also made it a easy transaction! Even got a scone out the deal!

MARCUS TYRELL B. 
Rating:
5.0

Customer did not leave a comment.

Erica S. 
Rating:
5.0

Super friendly at pickup and Drop Off, I Appreciate the great customer service at both locations!

CHARLES B. 
Rating:
5.0

I didn't catch her name, and I apologize for that, but she couldn't have made it easier.

Jorge M. 
Rating:
5.0

Service was very professional and courteous I really appreciate you guys for all your hard work!!

JAMMIE B. 
Rating:
5.0

Service was great thank you for your service Rey Trejo...

REYNALDO T. 
Rating:
5.0

Thank you Vicki for your great customer service. ????

ZANAB A. 
Rating:
3.0

Customer did not leave a comment.

Jose B. 
Rating:
5.0

The Receptionists were amazing, very helpful and considerate of their customers and clients. I would definitely with no doubt recommend this U-haul company off Eldridge. Best Spot in my book!

BERNABE N. 
Rating:
1.0

Staff are not professional.

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

Jackson B. 
Rating:
4.0

Customer did not leave a comment.

Neyda M. 
Rating:
5.0

Very polite and sweet person . Also spoke with customer service, also kind and nuce

tamara A. 
Rating:
3.0

The sales person was awesome for the original location at west Belford. Even after conversation and conformation. Upon arrival let my trailer go to someone else. I had to call 8 other locations which held up my movers 2 hrs. I love the lady at Eldridge

debra H. 
Rating:
5.0

Customer did not leave a comment.

Carolyn C. 
Rating:
5.0

Customer did not leave a comment.

Alexis J. 
Rating:
5.0

Customer did not leave a comment.

Essam A. 
Rating:
4.0

Customer did not leave a comment.

Tranika T. 
Rating:
5.0

Customer did not leave a comment.

Imran R. 
Rating:
5.0

Great service!!! In and out quick.

Pauline T. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Pastor O. 
Rating:
5.0

Customer did not leave a comment.

JEGANNATH V. 
Rating:
4.0

Vicki @ this location is always very accommodating

Theo M. 
Rating:
5.0

Excellent customer service!

Kryshel T. 
Rating:
5.0

The lady that attended to me was very helpful and professional. Thank you!

Adeniyi A. 
Rating:
5.0

Location and staff are always kind and supportive especially the owner Mrs. Vicki.

Keesha H. 
Rating:
5.0

Customer did not leave a comment.

Napoleon H. 
Rating:
5.0

I went in due to a last minute situation where I needed to move. The woman I worked with was very understanding and went the extra mile to make sure I was taken care of. Very Great customer service. Made a usually difficult experience easy and memorable. One stop shop, got my Uhaul's and storage at the same place, and it did not take long at all. They are very efficient and respectful of your time. I also absolutely loved the carts and the fact they have Elevators getting my belonging into storage have never been easier. I highly recommend this storage!

Paula J. 
Rating:
2.0

Customer did not leave a comment.

Sarah F. 
Rating:
3.0

More informed and clear info when a customer asks “what does the insurance really cover” Friendly staff though Trailer Wiring plug converter Was needed and the location didn't have one so we had to pause our transaction and go buy one then return. Would have been nice just to buy one there but I believe they were out

jiLL N. 
Rating:
5.0

Customer did not leave a comment.

Felicia A. 
Rating:
5.0

It was a great experience for my husband and I . They were very helpful from walking into the place to us leaving . Hopefully the next customer gets same experience as we did .

robert L. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

MARCO M. 
Rating:
1.0

I made reservation and paid on-line got to the location and had to do it all over again. The price on-line was cheaper than what was the true cost. Having to use my phone to take pictures of my driver's license was silly .... scan it at the desk.

James K. 
Rating:
5.0

Great customer service experience

Michael K A. 
Rating:
5.0

Customer did not leave a comment.

Alethea S. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Fabulous efficient Service Best I have ever had Thank You Would use this location over other closer ones!

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Raul M. 
Rating:
3.0

The representative at this location, Vicki, was EXCELLENT. Your online check however sucks. Had it not been for Vicki I would have just walked away and rented from another company. But Vicki stepped up and saved the day.

Alan O. 
Rating:
5.0

Customer did not leave a comment.

Cristian P. 
Rating:
5.0

Hard to say, love the personnel, they are all friendly and welcoming.

Joseph C. 
Rating:
5.0

The staff member who. was there Sunday afternoon when I picked ups my van was very professional. He truly helped reduce my anxiety since it was the first time I was going to drive such a huge vehicle. He made the experience very easy. Thank you!

Ana B. 
Rating:
5.0

Changed pick up location and changed drop off location

Ronald A. 
Rating:
1.0

Do not say in the system that costumers received their refund in cash when they did not.

Mawupemo S. 
Rating:
5.0

This was a great and easy experience! I will rent from this location exclusively in the future.

Sheri V. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Griffin H. 
No reviews have been submitted for this location.

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