Customer Reviews for Ellicott City BP
(U-Haul Neighborhood Dealer)

1348 reviews

8720 Baltimore National Pike   Ellicott City, MD 21043
(Btwn Rogers & Ridge Rd)

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 7/31/2021: Closed

Services at this Location:

Contact Us

8720 Baltimore National Pike
Ellicott City, MD 21043
(Btwn Rogers & Ridge Rd)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 7/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The man at the gas station was very busy serving gas station customers as well as uhaul customers. He needed an extra person to help him.

Laura C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

I have rented U-Haul's from this location on a couple of occasions and each time the service has been fantastic.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

MD ALAMGIR H. 
Rating:
4.0

Great online reservation and registration. Helpful attendant at check-in. Easy to drive truck.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

DAMIAN K. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA U. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Truck was old (171k miles), cab doors didn't close all the way, steering was far too loose for a truck.

William M. 
Rating:
5.0

Customer did not leave a comment.

Wade L. 
Rating:
3.0

The person who helped me was very nice. However, I reserved a small moving truck online 1 mile from my house. 2 days before needing it, I get a call that I have to pick it up 25 minutes from my house at another location on the morning I needed it...Seriously?! (So I ended up having to pay for an Uber to get there so I wouldn't need to leave my car there.) When I get there, the guy says they don't have any furniture dollies for moving furniture - and I had reserved one. Seriously?! He said they might? have one at another location nearby. Ok, I guess, since I really didn't have a choice at this point...However, the other location wouldn't be open for another 25 minutes....Unbelievable! I said I had people waiting to meet me helping to move the furniture, and didn't want to wait that long. So I said to forgot about the furniture dollie and we will just have to move stuff with out it....So, UHaullLocation was fine, and like I said, guy running things was very nice/helpful, but based on the above, I would NOT recommend Uhaul to a friend, and will look for other options in the future...

ROBERT B. 
Rating:
5.0

Due to the covid virus. I would recommend sign stating vehicle sanitize.I had one wipe that I used.

RUBY J. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE B. 
Rating:
5.0

Just make sure the hand cart is on truck!

ROBERT M. 
Rating:
5.0

Excellent customer service!

ADAM S. 
Rating:
5.0

Customer did not leave a comment.

Chiori B. 
Rating:
5.0

the website processing was user friendly!

JEREMIAH W. 
Rating:
5.0

Customer did not leave a comment.

Mohamed S. 
Rating:
5.0

Good Service!

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

IBRAHIM F. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
2.0

I was very surprised to see how dirty the van was inside, but specially now with covid they are definitely NOT cleaning or sanitizing the equipment. The van was absolutely disgusting, crumbs, hairs, dust and god knows what else

Arthur T. 
Rating:
1.0

The battery on the truck died and I had to spend $70 to have it jumpstarted. U-Haul roadside assistance never responded to the request. I would not recommend this location or U-Haul itself.

Sean D. 
Rating:
5.0

Very friendly and organized.

Theodore M. 
Rating:
5.0

Super friendly staff. Aimed for the best customer deal and received it.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

DHARMESH P. 
Rating:
5.0

Customer did not leave a comment.

SELIM D. 
Rating:
5.0

Very smooth process and truck was ready when we got there. Will use this location again!

Elizabeth C. 
Rating:
4.0

The Baltimore national pike location saved me from 4132 Old Columbia Pike Ellicott City, MD 21043. That location screwed up royally not even leaving me a truck for an after hours pickup. Terrible service for old Columbia pike. I had to sit on hold with uhaul for 20 minutes to direct me to the other location that saved me.

DEBORAH F. 
Rating:
5.0

Customer did not leave a comment.

Iesha H. 
Rating:
5.0

Customer did not leave a comment.

Vernon C. 
Rating:
3.0

Customer did not leave a comment.

HYE H. 
Rating:
1.0

Customer service is poor, charged for gas when I filled the tank will be contacting my bank for refund. Would never ever use this gas stations gas or uhaul services again.

DANA C. 
Rating:
5.0

Customer did not leave a comment.

HOWARD N. 
Rating:
1.0

The staff was not familiar with online dropoffs. He kept me waiting for 30-40 min and treated another person who used the traditional drop-off first. If I understand correctly, I don't need to talk with the staff. It was a very frustrating experience, and I regretted choosing the online drop-off too. U-haul should train the staff. Thanks.

Masaya F. 
Rating:
5.0

nothing pickup and drop off were great!

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

Brenda E. 
Rating:
1.0

It was not contactless. The man at the location keeps the keys inside with him. I looked in the truck forever for the keys after doing the online check in. He keeps the keys behind the cash register. This was supposed to be contactless.

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

Cary C. 
Rating:
5.0

Customer did not leave a comment.

HERA H. 
Rating:
5.0

Don't cha get anything.

Wayne S. 
Rating:
4.0

I filled the fuel as directed by the rep before returning the Van. I was still charged for fuel as I see on my receipt. Kindly reverse that charge.

Rohit C. 
Rating:
4.0

very easy rent and pickup and return will probably use again

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

GRACE K. 
Rating:
1.0

Customer did not leave a comment.

Felicia L. 
Rating:
5.0

Excellent service! Very honest!

MARIA C. 
Rating:
5.0

The person in this was very nice and helpful on questions

Baalamurugan R. 
Rating:
5.0

Hamza was great and was very professional at explaining everything. Glad I used this uhaul location for my business. I'll be back soon.

AHSAN K. 
Rating:
5.0

Great job , cashier was very helpful and friendly.

Patrick C. 
Rating:
5.0

Great Service....... the staff is doing great job.........

HAMZA F. 
Rating:
3.0

The vehicle had not been swept out or vacuumed in some time. The driving experience was also not ideal. The alignment on the steering wheel was off, which made it more difficult to drive. It had also been recommended that we use the "quick" check in with the app to avoid contact during the pandemic. The entire experience with customer service through the app was miserable. When asked to verify my identity through a secondary contact, I had to give three different points of contacts because each time when they answered, all they could hear was static. When telling the representative through the app what the problem was, I was told that it was an issue on my end and that no one was picking up. Yet, I was seeing the people answer the phone. The representative ended up ending the session and disconnecting. When trying to call customer support, I was put on hold for 30 minutes after an expected wait time of 5 minutes had been issued. In the end, I had to wait an hour to receive the ok to rent the vehicle and receive the keys. The pickup/drop-off location was fine, but the experience with customer service and poor maintenance on the vehicle soiled the experience overall.

Alec L. 
Rating:
5.0

It was very smooth.

Jacob S. 
Rating:
1.0

I recently posted this review on Google, verbatim: "I'm not much of a germaphobe, but oh my, this was an icky experience, to put it kindly. Rented two 15' trucks from here recently on separate days. Both were filthy. One had cigarette ash in it, the other smelled like dip. Sticky cupholders, sticky seats, sticky steering wheels. Had to spend 15 minutes sanitizing each truck when I got them, would have sent them back if I wasn't in a time crunch, or confident anything would be done about it. First truck was also missing the equipment I reserved, which I did not discover until after I got to my apartment. Should have checked, yes, but still. Luckily I wasn't charged. Second truck was better until they charged me $10 because I didn't fold the blankets I was given. Which is concerning for two reasons. One, obviously - $10 for blanket folding? WTF? Two, this would lead one to believe that nothing is done to treat these blankets between uses by customers. So whatever's been on someone else's stuff, I've been touching and getting all over my stuff. Otherwise, they would fold the blankets themselves. If they are treating them, then why do I need to fold them? Awful. Gross. Zero stars. Clean up your act U-Haul, literally."

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

Wipe down steering wheels and interiors. Just about every truck I have rented is dusty/dirty on the driver compartment. Mobile pick up process should not require anything but photo and license, especially if you are a repeat customer. Waiting for a rep to call my wife at the alternate # delays the process and what's the value?

Drew C. 
Rating:
5.0

The uhaul agent at this site was most helpful. He made the experience smooth and stress-free.

Kannan S. 
Rating:
5.0

Staff was very helpful.

Richard W. 
Rating:
5.0

Great service! :)

VICTORIA C. 
Rating:
5.0

No comments. Excellent customer service at this BP location.

Mary R. 
Rating:
5.0

Customer did not leave a comment.

selim D. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

It was perfect

DAVID A. 
Rating:
5.0

Amazing service. Will come back. Thank you!

mustapha M. 
Rating:
5.0

None

Wen F. 
Rating:
5.0

Customer did not leave a comment.

MARYELIZABETH D. 
Rating:
4.0

The after hours pick up service was incredibly difficult to use. We had significant issues after our reservation “expired.” Customer service was difficult to reach. There was no heads up about the process or instructions. It wasn't even clear that “alternative contacts” would be expected to answer the phone at that time. Seriously poor communication and I will not be using this this option again. The return was significantly easier. Truck was clean and useful.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Great customer service .

NADEEM R. 
Rating:
5.0

Nothing. Everything was perfect. The representative was extremely courteous and efficient. Best UHaul experience I've ever had.

DANIEL H. 
Rating:
5.0

Excellent customer service

Irfan Q. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Rinaldo A. 
Rating:
5.0

Customer did not leave a comment.

PRANAV H. 
Rating:
5.0

Thank you!

BROOKE D. 
Rating:
4.0

Customer did not leave a comment.

TITUS T. 
Rating:
5.0

very good experience

sharon N. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Tom B. 
Rating:
3.0

Vehicle condition: driver's side window did not lower well. Had to push glass down after cranking window. Ordered a set of furniture pads but half of them were wet and could not be used. Personnel at location were friendly and attentive.

David S. 
Rating:
5.0

The back of the truck was not swept clean by the previous renter. The associate "Imran" was very swift and efficient. I was finished in less than four minutes when I picked up the truck and the gas station is open 24 hours/day for drop off.

Torrie K. 
Rating:
3.0

Customer did not leave a comment.

HAILEMARIAM Z. 
Rating:
5.0

Customer did not leave a comment.

Sung K. 
Rating:
4.0

Customer did not leave a comment.

DIANA R. 
Rating:
3.0

The truck rental was in good condition and the attendant provided great service! I would recommend the 40 West BP - UHaul center to my friends and colleagues. Thank you!

Leon T. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

SERVICE WAS GREAT FAST IN AND OUT.

BRIAN W. 
Rating:
4.0

minimizing multiple charges on a credit card.

Michelle B. 
Rating:
5.0

Customer did not leave a comment.

justin C. 
Rating:
5.0

Make is clear where the key return is for after hours returns

Jonathan K. 
Rating:
4.0

Customer did not leave a comment.

RAFAEL R. 
Rating:
3.0

The mobile process was NOT effective and not efficient!!

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

Adrean lindon P. 
Rating:
5.0

Customer did not leave a comment.

LAUDEMIRO F. 
Rating:
5.0

Customer did not leave a comment.

Emma C. 
Rating:
5.0

Customer did not leave a comment.

Eli W. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
No reviews have been submitted for this location.

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