Customer Reviews for Emerald Coast Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Emerald Coast Storage

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Kate E. on

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Worker was very helpful. Even called and updated our order when we were running late.

Carolyn G. on

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Customer did not leave a comment.

Lauren C. on

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Richard H. on

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Nothing

Katrina R. on

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Customer did not leave a comment.

Edward M. on

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I did have a issue trying to get rental confirmation using cellphone,I actually ended up waiting until the office was opened to,get the rental..the worker was nice and friendly and didn't take long to get set up and on my way,,was great service and professional.would recommend anyone to use emerald coast storage services..highly recommended

Pamela N. on

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My experience with this uHaul rental was without flaw. The van was clean, handled well, and was easy to maneuver.

Shirley Renee B. on

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Customer did not leave a comment.

Timothy D. on

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I want my $50 refund

SHERRRI S. on

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I went to move in there was no one there and the gate was locked didn't know what unit or nothing at least she should have told me she wasn't going to be there I had all my Belongings loaded in the ca

Robert H. on

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Customer did not leave a comment.

Joshua S. on

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Ran my credit card without permission I will go to the authorities about this

Todd L. on

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Customer did not leave a comment.

Lesley W. on

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I am disappointed I paid 170.00 to use a cargo van for 1 day and 7 hours. I was given a contract that qoted .39 cents a mile then when I turned the van in full of gas and clean I was charged .69 cents a mile. Two 19.95 charges 20.00 insurance coverage. I have never paid that much and no one at the uhaul accounting office has not even questioned it . I called to extend at the turn in time and it was noted by Amanda a representative but not extended,at least that is what Amber Doty told me and I was charged 19.95 for 7 hours she was admit that I bring it back at 5:15 and the price went up again for the extra 7 hours I was told 46 more dollars after my 104.00 payment the day before. I turn it in and it now was 64.50. I have a storage there also which it was four days into the month when I rented it and was told because we were into the month I had to pay two months rent which cost me 154.77. I am in the process of adopting three of my grandchildren and the last thing I needed was to be ripped off. Uhaul used to be great now I am thinking about movibg my stuff to another stotage place but we don't get reimbursed for months paid ahead.I really hope someone fixes this. Lesley

Karen B. on

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Staff unfriendly and rushed.

Samuel B. on

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It was congested to say the least. Getting in and out you have to go through a small parking lot and if every spot is loaded you will be stuck until the move their vehicle.

Kevin W. on

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Get rid of the selk check in via phone!!!

Don V. on

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Customer did not leave a comment.

TIMOTHY S. on

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Horrible communication. Horrible spot to get to.

Edward V. on

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Terry S. on

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Brenda T. on

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Professionall dervice at the counter

Dennis W. on

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Same as report on the other piece of equipment. 15' truck and auto transporter. Both were excellent.

Dennis W. on

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Very quick and easy return of the equipmeny. The lady was very courteous and professional.

Scot A. on

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Great, friendly service. Excellent equipment. Fast and easy check out/in.

Michael A. on

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Customer did not leave a comment.

Drew S. on

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The associate refused to let my husband assist her in connecting the trailer to his truck. Less than a mile down the road the trailer fell off the hitch causing him to fishtail in traffic and almost get in an accident. He then connected the trailer, CORRECTLY, and continued home. I immediately called the customer service number and was told a case would be opened for this situation and that I would receive a call from a representative in the next three business days. I said alright and the representative kept insisting that it would take 3 business days. Well I waited, and never heard anything at all. So.. I will not be recommending this location to anyone.

Jacqueline G. on

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donald P. on

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PHILLIP H. on

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GEORGE J. on

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JENNIFER C. on

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Nelson R. on

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Great

diana W. on

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The ladies here are always helpful and courteous.

Andy R. on

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The location was clean but was not inviting. It was hard to find the entrance and the lot was very small in front of the building. I had requested Mobile Hwy and had to drive past it and another Haul site to return it to this assigned site.

WILLIAM C. on

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Customer did not leave a comment.

Michael R. on

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Reserved a furniture cart online, but the location did not have any when I got there. Was told truck had full tank, but was a little less than full when I started using it. On the positive side, the manager was nice and refunded me for equipment not used.

DENNIS S. on

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Customer did not leave a comment.

paul v. on

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Thank you for your service and affordable rates I will continue to do business with U Hale in the future.

STEPHEN C. on

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VERY NICE OFFICE LADIES

Joe B. on

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Very nice and courteous

najee y. on

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The staff here are very friendly and professional

Rodger S. on

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Was overcharged for mileage. Was told there would be an automatic hold placed on my debit card to cover 50 miles and when I returned the truck I would only be charged for the miles I used. The hold on the extra miles has still not been released now two days later when the rep. said it would be done immediately.

KATHLEEN K. on

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Very nice

Deborah H. on

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Excellent customer service Thoughtful and caring staff. I will use them again when I have a need for storage.

Christopher S. on

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Customer did not leave a comment.

Marcos M. on

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Plans changed, and I was not able to move in to the unit.

GERALD B. on

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Excellent prices

Vivian B. on

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Great people make a great company!!

KATINA B. on

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Very satisfied

KENNETH L. on

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Some other locations who just partner with U-haul do not offer quality service.

Wesley M. on

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Very professional. Glad I choose this location

Dan S. on

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John B. on

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molly C. on

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Very friendly and helpful!

David L. on

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None

Mekeva T. on

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Customer did not leave a comment.

Rachelle A. on

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This storage facility was extremely helpful when i arrived and had needed storage items in the office, which was very helpful. I recommend for any length storage needs.

Kieyon W. on

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They are very helpful and friendly love it

Steve H. on

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Excellent! Repeat customer. Jess and the staff go above and beyond. Thank you very much.

elizabeth L. on

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Customer did not leave a comment.

Janet M. on

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The 2 female representatives were very friendly and helpful at this location we chose. It's nice to have OUTSTANDING customer service these days! Thank you U-Haul….you did not disappoint! Will use you again for our needs.

ERIN R. on

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Courtney was amazing

Teddy R. on

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Mrs Amber was a fantastic u-haul representative for professional and personal intrest alike !!

Kellie T. on

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The truck was horrible. It was clean, but old and run down. All the speakers were blown, the seat was “sat out” no springs or cushion, the passenger side rear view mirror was not adjustable, the suspension was almost non existent we had to put our hand on the cab roof to keep from hitting our heads on the bumpy Hwy. uhaul should be ashamed to keep this truck in their fleet.

Rafael A. on

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Customer did not leave a comment.

Jarred S. on

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Staff were great!

Alexandria R. on

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Customer did not leave a comment.

Corinne S. on

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Abs light was on an the truck shook so bad things has to be braced in , pitiful!

Steve H. on

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Sidney T. on

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Sonya G. on

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Mark J. on

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Bridgette was very helpful and friendly! Took only about 20mins to get in and out.

KAREN H. on

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I refused the insurance but came back to add it to my contract within 30 minutes but they told me it couldn’t be done. I came back to pick up my vehicle and asked to change the contract because the truck was so large and I was afraid I would hit something. Later on I hit a tree limb and was charged close to $600 for damages. Not happy!

BRENTLY M. on

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Yvette M. on

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Peter F. on

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Check wipers. This trucks were dried out and poor operation in rain.

James T. on

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Need a LARGE UHaul sign on New Warrington Road, because it is in a very congested location, and easy to miss.

Emily B. on

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Customer did not leave a comment.

Francis M. on

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David F. on

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Address is not on Chiefs Way. Made it hard to find.

Marla G. on

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Customer did not leave a comment.

Benrichard V. on

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Service was quick and painless. The truck was well maintained and clean.

LESLIE T. on

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Very nice staff! The facility is in a good location and they even let me borrow a lock! Two thumbs up!

Steven F. on

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Customer did not leave a comment.

ALICIA R. on

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nice location. like that there is a gate code to get in.

Dylan J. on

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Justina S. on

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Jonathan N. on

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Super nice.

Betty D. on

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ANTHONY R. on

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Very professional and knowledgeable staff. Thanks for making it an easy completion, and stellar experience. Thanks Brigitte, you are the best. I will be back.

howard R. on

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Very difficult to find location at night. Need better signage.

THERESA AND TIMOTHY P. on

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Friendly,courteous,accommodating manager and staff. Will be checking on the `climate controlled` accommodations once the weather gets warmer. Hope the unit is heated during this unusual cold spell.

Dana Z. on

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Customer did not leave a comment.

Sherry M. on

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Quick, easy return

Dana Z. on

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Christine M. on

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Larry D. on

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Truck had an oil leak. Other than that it did well.

Jeff J. on

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Awesome service and friendly employees

David O. on

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Timothy M. on

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William A. on

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Emily G. on

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My reservation was moved without me being notified to a different store and when I drove there, they didn't open until an hour after my reservation (I reserved a truck for 8am but they didn't open until 9). I was very upset.

VONETTA P. on

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WILL B. on

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MARTIN T. on

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Trailer was stored behind many long parallel buildings. Someone who wasn't as familiar with pulling a trailer might have had a hard time getting it out.

Charlotte A. on

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Suzanne R. on

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Nicholas K. on

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Monte E. on

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JOHN S. on

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Chris R. on

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Truck was bumpy and ramp was too short

David R. on

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Very helpful and went above and beyond to assist me in my move.

Aaron B. on

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Was charged for two days rental. Picked up truck at 11:19am returned truck same day at 6pm. Your Rep. Stated truck should of been returned by 5pm. Your office closed at 5 .I don't understand how truck could of been rented after your office closed.

BRAD W. on

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Customer did not leave a comment.

Jermel M. on

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The charges. Outrageous. It's not my fault all you had was a 10 footer so I had to make 3 trips. So you charge me .99 cent a mile?! Outrageous. Uhaul as a company has lost a costumer. I'm buying a Silverado for my moving needs

ETHEL H. on

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The young lady was really helpful. She worked over to assist me with the rental and she was very nice. Sorry I forgot her name but please promote her or give her a raise she was excellent.

SCOTT E. on

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The only issue I have is the inconsistancy of when the office opens. Conflicting times on the building and the actual time was different then both of them.

VERMONDA O. on

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The storage I looked at was different from the one given to me. The entry way to get to it was blocked by a Uhaul trailer that someone left sitting there.