Customer Reviews for Erics Cutting Edge Auto Inc
(U-Haul Neighborhood Dealer)

77 reviews

455 Montauk Hwy   West Islip, NY 11795
(On the corner of Sylvan Ct and Montauk hwy)

(631) 983-2402

Location Hours

  • Mon: Closed
  • Tue-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(631) 983-2402

455 Montauk Hwy
West Islip, NY 11795
(On the corner of Sylvan Ct and Montauk hwy)

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Ralph T. 
Rating:
4.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

phil G. 
Rating:
3.0

Customer did not leave a comment.

Chauncey H. 
Rating:
5.0

Customer did not leave a comment.

Rachel F. 
Rating:
5.0

maybe you can speed it up a little for return customers perhaps you can save the drivers' license photos or something

Paul G. 
Rating:
5.0

Customer did not leave a comment.

stephen M. 
Rating:
2.0

The person checking in the truck was very rude

Deborah L. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

Javier E. 
Rating:
5.0

Customer did not leave a comment.

Paul Q. 
Rating:
5.0

Customer did not leave a comment.

peter H. 
Rating:
4.0

Customer did not leave a comment.

Brandon P. 
Rating:
3.0

Customer did not leave a comment.

tanya G. 
Rating:
3.0

Took the truck on a 24 hour - 1,200 mile trip and got charged $150 for 2 scratches on the side of truck that couldve been caused by numerous outside variables along the highway. Disgusted with the charge and how it was handled.

Michael I. 
Rating:
1.0

Overcharged truck was clean and charged me a cleaning fee. Received truck at 3/4 full and only drove truck 5 miles and charged for fuel.

Alexander Q. 
Rating:
5.0

Customer did not leave a comment.

audra K. 
Rating:
5.0

John was excellent and the truck rental was a great experience.

eduardo E. 
Rating:
5.0

Customer did not leave a comment.

Andre C. 
Rating:
5.0

Great customer service!

DELLA G. 
Rating:
1.0

I have rented a $19.99 truck for 1 hour and 45minutes. They told me that next day I will receive via email my invoice. I ended up paying $178.25. The bad thing I did is not to check the receipt inmediately a checked it a week after. :(

JENNY Q. 
Rating:
4.0

Customer did not leave a comment.

TARA G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Kamal S. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
4.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

They were very courtesy very reasonable with a price I would rent from them again

CHRISTOPHER S. 
Rating:
4.0

The rental process went rather smoothly, from pick up to drop off of the vehicle. Not much else you can do to stream line the process.

rick G. 
Rating:
5.0

Customer did not leave a comment.

MARYLOU S. 
Rating:
5.0

Great drop off location. Nice and efficient people.

Sarah S. 
Rating:
4.0

after stopping by to reserve the truck the day before. i thought i was all set. on the morning of pick up. it took over 1 to 1 1/2 hours to finish the paper work so i could get going. the attendant did not know what to do and had to call the boss, who had to walk him thru the whole thing again. the truck was sitting in the parking lot with snow and ice covering the windshield. they did not even have a scraper to remove the snow and ice to speed up my departure. other than that the truck was great. i asked if there was a discount for military veterans and they had no answer. i will still use you again. just hope it does not take as long. regards, mike

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

mike V. 
Rating:
3.0

Customer did not leave a comment.

CLYDE C. 
Rating:
5.0

Customer did not leave a comment.

Harry B. 
Rating:
5.0

Customer did not leave a comment.

Allison M. 
Rating:
5.0

Customer did not leave a comment.

WALTER D. 
Rating:
3.0

No room to park the vehicle upon return except to block customers at gas pumps.

margaret R. 
Rating:
5.0

Create service

JOAN H. 
Rating:
5.0

very efficient and conveniently located

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Gordon H. 
Rating:
4.0

Customer did not leave a comment.

Gerard G. 
Rating:
5.0

Customer did not leave a comment.

HEIDI L. 
Rating:
4.0

Customer did not leave a comment.

CHRIS W. 
Rating:
3.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

Set up first in Wichita Falls for Friday, and the girl was very unprofessional like she did not want to be there. She got the date of the pickup wrong, and when we went to pick it up she was very rude. We were sent to Burkburnett and they were very helpful, and took good care of us. Thanks Burk.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

BRANDON M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Continue with the great customer service.

Michael P. 
Rating:
2.0

reserved a truck on a very short time line. Your personnel (who had no control over the situation) tried to locate another truck with no success. because of non availability. the 3 hour delay cost approximately $100 in additional charges and could have resulted in much higher expenses. why make reservations if your equipment is not available. Dee in Wichita and Ron in Burkburnett gave it a good effort. I was unsatisfied that the Burk location put a higher priority on a haunted house than on getting the late delivered truck ready to roll.

RUSSELL S. 
Rating:
1.0

Service was aweful. I was asked to move my pickup location from a larger location to this one. It was aweful. Both tires on the tow dolly had dry rot. I pointed this out to the owner and told him I didn't want to take it for my 1900 mile journey. He assured me they would be fine. After much disagreement he said he would change the tires. Once it was on the SUV so I could pull it around back, his assistant informed me they only had one new tire. Less than 200 miles away the old tire blew and left me stranded in the middle of nowhere for 4 hours in the middle of the night. Fortunanty a local sheriff picked us up and took us to the local gas station a few miles away as we waited for a new tire. Never go to this location. There equipment is old and the service is not good. U-Haul did nothing to compesate for the 'inconvenience' either.

TREVOR A. 
Rating:
5.0

Professional staff worked hard to provide the service needed by my company. Professional, courteous, friendly.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

BRETT B. 
Rating:
2.0

Customer did not leave a comment.

TAMMY W. 
Rating:
4.0

Not enough questions about the truck, problems and difficulties

JIMMY S. 
Rating:
5.0

89 cents a mile when I am paying over three dollars a gallon that's terrible. I don't like uhaul's "deal". Better luck next time, if there is one.

BENNETT M. 
Rating:
5.0

Customer did not leave a comment.

CURTIS F. 
Rating:
2.0

The equipment was not ready at the reserved time (9:00 am) and was not available until after 12:30 p.m. Attendant did not know how to properly hook trailer to hitch.

JANET D. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
3.0

Customer did not leave a comment.

Carleta W. 
Rating:
4.0

Customer did not leave a comment.

ANN R. 
Rating:
3.0

Nothing the man was very friendly and was helpful too us about the situation.

Susan K. 
Rating:
3.0

I reserved a remtal at another location. I returned a call to confirm and was put on holdl twice so long that the phone disconnected. I went to the location because I couldn't get through on the phone and when I did the equipment I needed was no longer available. The call center representative had zero empathy and did not lend any validity to my concerns. She talked over me and if you record these conversations, I'd encourage you to have a listen.

KENT L. 
Rating:
3.0

Customer did not leave a comment.

JB M. 
Rating:
3.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
5.0

The guys at this location are awsum and I have rented from this location twice. Great service both times. Very much different than the trash you have working at your kell blvd. location in Wichita Falls Tx. Had to rent a different trailer than what I wanted because the trailer i wanted to rent was not available anywhere but kell blvd location and I refuse to do business with them again.

MARK M. 
Rating:
3.0

We live in Wichita Falls Texas and had to go pick up the trailer in Burkburnett. Did not understand why it could not have been moved to the WF loacation for us to pickup.

BEVERLY S. 
Rating:
3.0

reminded me of a small hometown car garage... but clean enough... very courtious and helpful though.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
3.0

Customer did not leave a comment.

VORACE L. 
Rating:
5.0

Staff was outstanding in helping us

MARY M. 
Rating:
3.0

Customer did not leave a comment.

ALICIA W. 
Rating:
3.0

Very helpful and nice enjoyed it

JEFFREY H. 
Rating:
3.0

Customer did not leave a comment.

No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top