Customer Reviews for Esquire III Self Storage
(U-Haul Neighborhood Dealer)

2167 reviews

3283 Lake Powell Rd   Williamsburg, VA 23185
(199 & Jamestown Rd-W Of W & M)

(757) 258-0596

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 7/4/2021: Closed

Services at this Location:

Contact Us

(757) 258-0596

3283 Lake Powell Rd
Williamsburg, VA 23185
(199 & Jamestown Rd-W Of W & M)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 7/4/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

The gentleman that worked there was super friendly and awesome. 10/10 would recommend

Lex N. 
Rating:
1.0

Again, the location was sketchy. I would not recommend this to anyone. If I ever need to use Uhaul again I'll be sure to use an actual store & not an authorized dealer.

DESHONA B. 
Rating:
3.0

Make sure there are explicit instructions of where the truck is parked. Some where in front and others were around the corner (another road). We only found it because we called the Uhaul service.

Shay C. 
Rating:
5.0

Owner was super nice

Susan W. 
Rating:
5.0

Nothing.

GEORGE H. 
Rating:
4.0

Customer did not leave a comment.

Keith W. 
Rating:
3.0

The lot where you pick up and turn in is way too small. It's hard to get into and out of.

Donnie Y. 
Rating:
4.0

The truck was not nice. The ac did not blow cold, the wiper blades were deteriorated to the point where they were of no use, the gear shift was difficult.

Jacob D. 
Rating:
5.0

Great experience. Friendly and knowledgeable service. definitely recommend.

Karl M. 
Rating:
5.0

Easy transaction. Easy pick-up. Easy return.

ROBERT S. 
Rating:
4.0

Truck cab was dirty and smelled like smoke. Attempted to upload photos to app when picking up the truck, but app would not allow.

Jacob D. 
Rating:
3.0

The location of the equipment can be very challenging. Recommend opening the fence and make a traffic flow vice having customers turn 180 to get back out.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

Friedel K. 
Rating:
5.0

We contracted for unloading assistance with Now And Later Moving. Abysmal experience. Without warning and in less than 23 hours after initial contact they sent a text kicking us off their schedule. I called and was told that I should have responded to the original text, immediately. I will never use this "service" with haul again.

Jonathan T. 
Rating:
5.0

Very well super Great

Jose P. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN S. 
Rating:
5.0

Solid value, friendly approach to business - - Thank You for your time!

Randall R S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

harold M. 
Rating:
4.0

Customer did not leave a comment.

Benjamin W. 
Rating:
4.0

Customer did not leave a comment.

Amber D. 
Rating:
5.0

Your representative is very helpful.

JED H. 
Rating:
5.0

Very pleased with service and vehicle rented

SALVADOR O. 
Rating:
5.0

Customer did not leave a comment.

Barone B. 
Rating:
4.0

Drop off was after hours.

William L. 
Rating:
5.0

Customer did not leave a comment.

Stephan B. 
Rating:
5.0

Brian was WONDERFUL!! He was very knowledgeable, helpful, and had a great sense of humor! I highly recommend this location!

jeri B. 
Rating:
5.0

Annoying that the trailers are around the corner, but made use of the available space. Attendant was friendly and helpful.

Geoffry B. 
Rating:
5.0

This location is a smaller facility, a bit remote but still provides the same services and equipment as larger facilities. Because it is tucked away in a quieter setting, transactions are efficient, relaxed. The attendant always has time to explain and give his customers the attention they require and deserve

Gina A. 
Rating:
3.0

Customer did not leave a comment.

Jamie S. 
Rating:
3.0

Customer did not leave a comment.

Raymond H. 
Rating:
4.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
3.0

Customer did not leave a comment.

jonny G. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Outstanding service!

Bruce R. 
Rating:
4.0

All very Good. Except - I received a Call from U-Haul late the Night Before that there would be a Change to my Planned Pick-Up Location (Ace Hardware) to a New Location, that is Only Open till Sat Noon.

ANTHONY V. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Nothing i can think of. Very personable and professional one ofbthe best expwriencedbi've had with your company.

Harold H. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline P. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline P. 
Rating:
5.0

Excellent Service

Joseph K. 
Rating:
5.0

Excellent service

Joseph K. 
Rating:
4.0

In and out and on the road less than half hour

Douglas K. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Deanna L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

GPS took us right to the office, but there was a fence between office and equipment, so we had to drive back to highway and around. It is not a deal breaker but not the most convenient.

CRIS M. 
Rating:
5.0

No wait, no fuss. An all around good experience.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

charles B. 
Rating:
5.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

Victoria B. 
Rating:
4.0

Customer did not leave a comment.

JAN J. 
Rating:
5.0

Best Uhaul in Williamsburg Va

Eric W. 
Rating:
4.0

Friendly and helpful

Mark S. 
Rating:
5.0

Customer did not leave a comment.

DeBorah S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan E. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Outstanding service. Definitely using again.

Carlos A. 
Rating:
5.0

The service was perfect 👌

Eric W. 
Rating:
1.0

No one was present to help, was barely a place to park, drop off instructions were unclear and confusing for this location

COURTNEY M. 
Rating:
5.0

The manager knows his business and tries to quickly move the process along while injecting humor.

Judy L. 
Rating:
1.0

Customer did not leave a comment.

Tremayne A. 
Rating:
1.0

Tire had cords coming out had to take tire off my trailer to use it I don't think I should be charged anything

Timmy W. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

N/A

Anthony G. 
Rating:
5.0

Second drop off for me at location. Very helpful.

ALFRED G. 
Rating:
5.0

No hassle drop off. Electronic receipt received soon after drop off.

Thomas P. 
Rating:
5.0

Great thank

THOMAS S. 
Rating:
4.0

Customer did not leave a comment.

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

EDWINSTANTON J. 
Rating:
5.0

Customer did not leave a comment.

Megan H. 
Rating:
4.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Sam G. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
5.0

Nothing! It was great!

Cierra K. 
Rating:
3.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Everything was good, your representative was very helpful

Mike H. 
Rating:
5.0

The grumpy guy who runs this shop like Scrooge, seemed to be much better this time. Was he visited by 3 ghosts on Christmas eve? (Just kidding, I hope). Whatever the reason, he deserves 5 stars now.

James W. 
Rating:
5.0

The store was great. He even went above & beyond to help us put our car on the tow dolly.

Catherine H. 
Rating:
4.0

The area you pick up the trailer/truck is very tight (close), difficult to navigate. Also, the ground is rather muddy, especially after a rain, could use surface work.

Melvin S. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Leif W. 
Rating:
3.0

Customer did not leave a comment.

Terri C. 
Rating:
4.0

No improvement - the proprietor went out of his way to be helpful. I am very appreciative!

Lori R. 
Rating:
5.0

Trailer was not where it was reserved for pickup. I had to drive an additional 26 miles to get to this location. I was never informed that here was a change in the pickup point. This is a horrible business practice. Discovered from talking with others that this is a common problem.

Michael S. 
Rating:
4.0

Stop putting unnecessary charges on my account. I got charged twice and claimed it was a hold and I only used it for a day

Ashley P. 
Rating:
3.0

Drop off location was unclear. The moving location for drop-off the gate was closed and the actual return location was around the building. This was extremely unclear where the drop off was supposed to take place.

Michael L. 
Rating:
3.0

He was over-loaded with returned equipment. Had to put it on the street.

Betsy R. 
Rating:
5.0

Customer did not leave a comment.

Lewis W. 
No reviews have been submitted for this location.

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