Customer Reviews for Esquire III Self Storage
(U-Haul Neighborhood Dealer)

2200 reviews

3283 Lake Powell Rd   Williamsburg, VA 23185
(199 & Jamestown Rd-W Of W & M)

(757) 258-0596

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(757) 258-0596

3283 Lake Powell Rd
Williamsburg, VA 23185
(199 & Jamestown Rd-W Of W & M)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The man in front was very friendly and helpful.

Latrice W. 
Rating:
1.0

The place you sent me wasn't even there

Michele P. 
Rating:
1.0

the management at this location acted as if he didn't want to be there and basically made you feel like you were a problem for him.

David M. 
Rating:
1.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Very helpful, professional, & thorough.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
2.0

I was scheduled to pick up my trailer at 2PM. When I arrived at 2PM, there was no one in the office and the sign indicated that the agent would return at 2:30PM. He didn't arrive until 2:45PM, stating that he needed to pick up UHaul equipment. Our interaction made me uncomfortable from start to finish. As a woman, he treated me differently than a male customer who was present. From start to finish, the interaction was unprofessional. He helped me hook up the trailer and yelled at me not to put the car in drive (which I wasn't going to do). When we were completing the paperwork after the hook-up, he would make off-handed comments about my dog barking in the car ("You should get a dog like mine that doesn't bark.") and about a customer who called while I was in the office ("I was trying to get him off the phone."). Rather than saying "sign here, please," he would direct me with one word answers (e.g. "sign" and "accept"). When I was confused about whether I should insert my card to pay, he said "swipe" with an inflection that implied I was incompetent and frankly, dumb. This was the same attitude he had when I asked him where I needed to return the trailer and he implied that it was obvious that I needed to park it on the street outside the facility because the gates of the storage center close at 5:30PM. We ended the conversation by him asking me if I knew how to use a trailer. I understand that some people may not have experience with trailers but he didn't ask this of the male customer. Frankly, his interactions with the male customer were far more professional and matter-of-fact. In terms of the location of this UHaul facility, I don't think it represented UHaul well. All of the trailers and trucks are parked in the gravel payment on the road outside the facility and the office itself is very small, dark, disorganized, smells like nicotine, and needs to be cleaned. I have used UHaul several times in the last few years and have had very positive experiences. This experience was surprising, disappointing, and left me feeling uncomfortable.

Melissa N. 
Rating:
4.0

Customer did not leave a comment.

KEVINM N. 
Rating:
5.0

Representative was very knowledgeable and helpful resolving my need for a truck. I believe he over and above to help me and insure the experience was pleasurable.

Mark E. 
Rating:
5.0

Brian was polite and very helpful!

Darryl M. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Nice, friendly guy.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELBRENNAN H. 
Rating:
4.0

I ordered out of Surry Virginia and had to go to Williamsburg to pick the truck up. That was an extra two hours of picking up and dropping off.

Herb M. 
Rating:
5.0

Had all my information and paperwork ready upon arrival. Quick turnaround. Look forward to the return trip .

John T. 
Rating:
4.0

Customer did not leave a comment.

Ashley W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Quicker pickup. Over all it was great.

Travis C. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Super convenient.

JUSTINEDWARD S. 
Rating:
5.0

Great experience every time I rent from esquire uhaul Brian is the best representative around.

Eric W. 
Rating:
5.0

Na

Helaine B. 
Rating:
1.0

I will NEVER rent from Uhaul again. The truck i reserved for 2 months was changed from 20 feet to 15 feet the day before I picked it up and the pick up location was changed to much further away. On top of that I was spoken to rudely by customer support when I tried to find out why. I had to throw out items that I could not fit in the much smaller truck. Nightmare.

JAMES M. 
Rating:
5.0

Everything was top notch especially the manager!

Rex G. 
Rating:
3.0

The uhaul was dirty when we picked it up, but did not report that. I now realize I should have.

Jenny S. 
Rating:
5.0

Nothing to improve! Very professional in helping us. We needed 1-way trk. 20' trk not available gave us 26'. Truck at desired pickup location. Did not have to travel to another location to pickup. Our Pick up location was great. Would rent uhaul again. Very clean trk.

Carolyn F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
4.0

According to the manager supply and demand caused the rental on a trailer to almost double from the last time I rented one. Due to impending surgery I had to rent this past week or wait at least a couple months so I was between they proverbial rock and a hard place. This is pure and simple scalping on U-Hauls part and I won't be renting from you in the future.

CAMPBELL M. 
Rating:
4.0

Customer did not leave a comment.

Patricia F. 
Rating:
5.0

Thanks for your help!

Brett A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
1.0

Had guaranteed rental but a few days before they changed it to a different location went to pick up and said I had to go to another location 3 counties over..finally found a truck for us over an hour away and then we got there and had no access to truck. Finally over an hour later git access but had to return it before opening. Renting uhaul ruined our move because all our help had been set up for morning but didn't get truck until after 230pm when I was scheduled at 8am. I hate uhaul and will never use it ever again. Oh yeah not to mention the hours of waiting with customer service!

LINWOODJEROME W. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

The gentleman that worked there was super friendly and awesome. 10/10 would recommend

Lex N. 
Rating:
1.0

Again, the location was sketchy. I would not recommend this to anyone. If I ever need to use Uhaul again I'll be sure to use an actual store & not an authorized dealer.

DESHONA B. 
Rating:
3.0

Make sure there are explicit instructions of where the truck is parked. Some where in front and others were around the corner (another road). We only found it because we called the Uhaul service.

Shay C. 
Rating:
5.0

Owner was super nice

Susan W. 
Rating:
5.0

Nothing.

GEORGE H. 
Rating:
4.0

Customer did not leave a comment.

Keith W. 
Rating:
3.0

The lot where you pick up and turn in is way too small. It's hard to get into and out of.

Donnie Y. 
Rating:
4.0

The truck was not nice. The ac did not blow cold, the wiper blades were deteriorated to the point where they were of no use, the gear shift was difficult.

Jacob D. 
Rating:
5.0

Great experience. Friendly and knowledgeable service. definitely recommend.

Karl M. 
Rating:
5.0

Easy transaction. Easy pick-up. Easy return.

ROBERT S. 
Rating:
4.0

Truck cab was dirty and smelled like smoke. Attempted to upload photos to app when picking up the truck, but app would not allow.

Jacob D. 
Rating:
3.0

The location of the equipment can be very challenging. Recommend opening the fence and make a traffic flow vice having customers turn 180 to get back out.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

Friedel K. 
Rating:
5.0

We contracted for unloading assistance with Now And Later Moving. Abysmal experience. Without warning and in less than 23 hours after initial contact they sent a text kicking us off their schedule. I called and was told that I should have responded to the original text, immediately. I will never use this "service" with haul again.

Jonathan T. 
Rating:
5.0

Very well super Great

Jose P. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN S. 
Rating:
5.0

Solid value, friendly approach to business - - Thank You for your time!

Randall R S. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

harold M. 
Rating:
4.0

Customer did not leave a comment.

Benjamin W. 
Rating:
4.0

Customer did not leave a comment.

Amber D. 
Rating:
5.0

Your representative is very helpful.

JED H. 
Rating:
5.0

Very pleased with service and vehicle rented

SALVADOR O. 
Rating:
5.0

Customer did not leave a comment.

Barone B. 
Rating:
4.0

Drop off was after hours.

William L. 
Rating:
5.0

Customer did not leave a comment.

Stephan B. 
Rating:
5.0

Brian was WONDERFUL!! He was very knowledgeable, helpful, and had a great sense of humor! I highly recommend this location!

jeri B. 
Rating:
5.0

Annoying that the trailers are around the corner, but made use of the available space. Attendant was friendly and helpful.

Geoffry B. 
Rating:
5.0

This location is a smaller facility, a bit remote but still provides the same services and equipment as larger facilities. Because it is tucked away in a quieter setting, transactions are efficient, relaxed. The attendant always has time to explain and give his customers the attention they require and deserve

Gina A. 
Rating:
3.0

Customer did not leave a comment.

Jamie S. 
Rating:
3.0

Customer did not leave a comment.

Raymond H. 
Rating:
4.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
3.0

Customer did not leave a comment.

jonny G. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
5.0

Outstanding service!

Bruce R. 
Rating:
4.0

All very Good. Except - I received a Call from U-Haul late the Night Before that there would be a Change to my Planned Pick-Up Location (Ace Hardware) to a New Location, that is Only Open till Sat Noon.

ANTHONY V. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Nothing i can think of. Very personable and professional one ofbthe best expwriencedbi've had with your company.

Harold H. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline P. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline P. 
Rating:
5.0

Excellent Service

Joseph K. 
Rating:
5.0

Excellent service

Joseph K. 
Rating:
4.0

In and out and on the road less than half hour

Douglas K. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Deanna L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

GPS took us right to the office, but there was a fence between office and equipment, so we had to drive back to highway and around. It is not a deal breaker but not the most convenient.

CRIS M. 
Rating:
5.0

No wait, no fuss. An all around good experience.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

charles B. 
Rating:
5.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

Victoria B. 
Rating:
4.0

Customer did not leave a comment.

JAN J. 
Rating:
5.0

Best Uhaul in Williamsburg Va

Eric W. 
Rating:
4.0

Friendly and helpful

Mark S. 
Rating:
5.0

Customer did not leave a comment.

DeBorah S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan E. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Outstanding service. Definitely using again.

Carlos A. 
Rating:
5.0

The service was perfect 👌

Eric W. 
No reviews have been submitted for this location.

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