Customer Reviews for Everything Automotive LLC
(U-Haul Neighborhood Dealer)

147 reviews

634 Main St   Tonawanda, NY 14150

(716) 696-3188

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(716) 696-3188

634 Main St
Tonawanda, NY 14150

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MARY G. 
Rating:
4.0

Customer did not leave a comment.

Kirk P. 
Rating:
5.0

Customer did not leave a comment.

MICHELEL M. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARYE V. 
Rating:
5.0

Customer did not leave a comment.

JENIFERNICOLE R. 
Rating:
5.0

Customer did not leave a comment.

OSAMAH A. 
Rating:
3.0

Access was cramped. Trailer was quite old, but serviceable.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

brian K. 
Rating:
3.0

Hard to get the truck out of the lot. Many obstacles on the way of backing up.

GUAZON W. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAROBERT W. 
Rating:
5.0

Very Happy with this location and condition of my Rental.

FRANCISJ JR P. 
Rating:
5.0

I had a very good experience working with this location. I will recommend it to others. I will only rent from this location in the future.

RICHARDEUGENE R. 
Rating:
2.0

Customer did not leave a comment.

TERRENCEJOHN H. 
Rating:
5.0

Customer did not leave a comment.

Sara W. 
Rating:
3.0

I dropped the unit off after hours.

Edward L. 
Rating:
3.0

Customer did not leave a comment.

DAVIDA P. 
Rating:
5.0

Great experience. I highly recommend this location if you are in the Tonawanda area.

Pasquale M. 
Rating:
1.0

The vehicle was fine. My frustration is with the online app. It's a slow process, much of which can be completed before pickup....the verification for instance. It took 20-25 minutes to pick up the vehicle. The is a "Chat" feature that I tried to use to ask how long the process took and my chat was simply ignored. Why have it available if it's not going to be used? I clicked on the Feedback or Review link (don't remember how it was titled) changed my mind and clicked the back button only to be taken to U-Haul France and had to translate the screen and try to get back to the pickup screen. It was a frustrating process to say the least. Drop off was painless by comparison.

Bruce J. 
Rating:
5.0

Customer did not leave a comment.

Francis W. 
Rating:
4.0

Convenient, helpful, friendly to myself. Maybe more visability of U-Haul equipment available. Outstanding customer service.

CHRISTOPHERT N. 
Rating:
5.0

Everything was perfect.

shareel S. 
Rating:
1.0

Got on site only to realize a uhaul twice the size of the one I was assigned was blocking me from exiting the parking spot. It took over an hour and 3 people to get me out, resulting in me missing the window in which my movers were available. Customer service told me my only option was to pay for a tow truck to move the uhaul the workers carelessly left blocking my assigned truck. I complained and have heard nothing. I am outraged and still trying to receive a refund.

Michael E. 
Rating:
5.0

Thank You.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

LEOP S. 
Rating:
2.0

This truck was filthy especially with covid concerns it was unacceptable. I'm thankful I made it 200 miles without a breakdown. The truck sounded as if it wasn't going to make it. The rental place wasn't very knowledgeable about mileage and thruway tolls.

Amber P. 
Rating:
5.0

everyone was extremely helpful and pleasant

Norris D. 
Rating:
5.0

Customer did not leave a comment.

Gabriel K. 
Rating:
5.0

At first I was shocked by the price was more than $100 over the online reservation quote. But Sam really came through and got it down to a more reasonable rate. Highly recommended this location!!! Excellent service

GREGORYW R L. 
Rating:
4.0

I was quoted my rental price per mile was 59 cents and then charged 79 cents. I didn't realize it until I looked over my receipt after I dropped the truck off.

HARRYS II W. 
Rating:
5.0

Everything was hreat

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

JOHNJ F. 
Rating:
1.0

the website went down for three hours. What was supposed to be a 9 am move time turned into a 1230 move time because of an issue on Uhauls end. With that I was unable to get the keys to my new apartment, and it turned the entire day into a complete mess. The people on chat and phone acted like it was my fault, and it took having too drive to uhaul to find out the systems were down. When the system finally worked, we were informed uhaul sent us to the wrong location. I ended up being charged three times for one uhaul.

Erica C. 
Rating:
5.0

Amazing!

Ishrak Z. 
Rating:
5.0

Customer did not leave a comment.

Monica G. 
Rating:
4.0

Customer did not leave a comment.

Chelsey L. 
Rating:
5.0

Owner of Everything automotive was fantastic. Very helpful and friendly and professional.

Craig P. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

The local dealer was friendly and very helpful.

Jeffrey B. 
Rating:
4.0

Very courteous and quick service... especially picked this location because small town business near my new home.

Susan R. 
Rating:
1.0

Everything should be verified before you pull up

Joseph A. 
Rating:
2.0

I am upset I was charged $25 extra for “gas” when I returned it with the correct amount.

Mary S. 
Rating:
3.0

Customer did not leave a comment.

Joe T. 
Rating:
5.0

Customer did not leave a comment.

Richoo D. 
Rating:
5.0

Customer did not leave a comment.

NAGWA I. 
Rating:
5.0

I told Sam of a previously bad experience I had had with Uhaul couple year ago, and he went the extra mile to make sure this would not happen again...and the move went smoothly. Definitely going to use this location again, Thank Sam for restoring my faith!

patricia C. 
Rating:
3.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

best uhaul location yet

sam L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
1.0

It took me 1 3/4 hours to get on the road due to a slow computer, not acceptable.

bob S. 
Rating:
5.0

Great people! Wish all businesses were run so professionally and with so much courtesy! Answered all questions and felt comfortable doing business. HIGHLY RECOMMEND

jean G. 
Rating:
5.0

Continue being helpful/knowledgeable... Thanks

carmen S. 
Rating:
2.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Zenaida M. 
Rating:
3.0

Customer did not leave a comment.

Sharon R. 
Rating:
5.0

Roach/bug spray the inside of the cargo trailers. Got a couple of creepy crawly surprises upon pre-load inspection. Other than that service was excellent, guys working at location were very helpful!

Syrretta P. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Improve the computer program to get the equipment. The wait to get checked out was quit long. Did not seem to be the problem of the operator. Overall I was happy with the service.

ronald L. 
Rating:
5.0

Everything was excellent no complain love renting from you guys I will recommend to family members and friends.thank you for your services.

Yahaira D. 
Rating:
5.0

Customer did not leave a comment.

Donna R. 
Rating:
4.0

Customer did not leave a comment.

Margaret P. 
Rating:
4.0

My only problem with the service was the technician didn't attach the hitch correctly to the bumper. He didn't have a hitch on top of the ball correctly and I didn't even realize it.

david R. 
Rating:
3.0

Customer did not leave a comment.

Yazan F. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

MOHAMUD M. 
Rating:
2.0

Customer did not leave a comment.

anthony F. 
Rating:
5.0

Customer did not leave a comment.

Vasyl B. 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
3.0

Customer did not leave a comment.

erica M. 
Rating:
3.0

I rented by calling ahead. I checked in on line that morning and it still took 30 minutes to get my rental putting us behind schedule. The owner was extremely nice, the rental was entered in wrong and he had trouble changing it in the computer.

jennifer K. 
Rating:
3.0

Customer did not leave a comment.

Nadia M. 
Rating:
3.0

Trailer was dirty and had leaves/debris in it. I figured it was no big deal as it was an open trailer...drop off location made me clean it out.

Raymond Y. 
Rating:
1.0

After returning the trailer in the time alotted I was then notified from our credit card carrier that place I rented the trailer from is continuously trying to charge my card for over 200 dollars and the other is over a 100 dollars when the original charge was not more than 35 dollars. please stop this from happening anymore.

Jack J. 
Rating:
4.0

Customer did not leave a comment.

Donna D. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

drew G. 
Rating:
5.0

Customer did not leave a comment.

peggy E. 
Rating:
3.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

The truck itself could have been broomed out before the next customer. Other than that, the staff were extremely helpful and friendly.

Leticia G. 
Rating:
4.0

Customer did not leave a comment.

Michael P M. 
Rating:
4.0

Pick up and drop off went as expected. No surprises. Overall was pleased with service and vehicle. Better windshield wipers would have been good considering the weather, but no major complaints.

Paul T. 
Rating:
5.0

Great service friendly staff.

chris M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

prompt friendlyi service

margrit D. 
Rating:
4.0

Customer did not leave a comment.

Gaeton G. 
Rating:
4.0

Customer did not leave a comment.

Timothy N. 
Rating:
5.0

Everything was great. Very convenient. Super service.

Steven C. 
Rating:
5.0

Staff was very helpful and took care of my needs well. Owner was easy to talk to.

Fernando A. 
Rating:
2.0

Be cheaper, nicer, and more convient to work with. Espically phone people.

Elizabeth S. 
Rating:
3.0

Customer did not leave a comment.

Kathleen D. 
Rating:
5.0

Ahmed was very helpful.

Stephen E. 
Rating:
3.0

Clean up the shop and greet the customer with kindness.

Matthew C. 
Rating:
3.0

But very expensive. I would suggest that someone find a friend with a truck and don't bother to rent. Too expensive. No veterans discount and no AAA discount. Nothing to help with the expensive cost to the customer.

KATHRYN K. 
Rating:
4.0

Customer did not leave a comment.

kerstin S. 
Rating:
3.0

Customer did not leave a comment.

Jessica F. 
Rating:
3.0

Customer did not leave a comment.

tina M. 
Rating:
3.0

Customer did not leave a comment.

maria M. 
Rating:
5.0

I rented a U-haul truck recently from Sam. The vehicle was clean and in good condition. I recieved a significant discount on the rental and moving equipment. Overall, service was quick and excellent. I would definitely recommend Everything Automotive to friends and acquaintances. The store is convoniently located off the I-290.

Shraddha P. 
Rating:
3.0

Everyone was courteous and helped me get acquainted with the truck (adjusting mirrors etc.).

Rebecca H. 
Rating:
5.0

It is hard to rate the location as ideal as it is an auto repair shop. The guys were very friendly and enjoyed working with them.

FAYE V. 
No reviews have been submitted for this location.

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