Customer Reviews for Everything Household of S Anthony
(U-Haul Neighborhood Dealer)

134 reviews

4225 Lafayette St   Fort Wayne, IN 46806

(260) 918-0040

Location Hours

  • Mon-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(260) 918-0040

4225 Lafayette St
Fort Wayne, IN 46806

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Coryon T. 
Rating:
5.0

Customer did not leave a comment.

Sharon R. 
Rating:
5.0

Thank you

Luther G. 
Rating:
5.0

We were met outside by a friendly young man. Made it very easy to return!

Edward S. 
Rating:
5.0

Customer did not leave a comment.

RUFUS H. 
Rating:
5.0

Customer did not leave a comment.

karl Y. 
Rating:
3.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Sherri A. 
Rating:
5.0

Customer did not leave a comment.

EVAN E. 
Rating:
4.0

I was unable to take any of the photos required renting and returning on my iPhone

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

FARAJ S. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

I had a great experience at this location, thanks guys!

RYAN R. 
Rating:
3.0

Customer did not leave a comment.

Steve R. 
Rating:
4.0

Customer did not leave a comment.

ASHLEY T. 
Rating:
5.0

No improvements needed. My experience was great. Thank you guys so much. S Anthony st rocks!!

latrice C. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY TRIER B. 
Rating:
3.0

Please put no smoking 🚭 signs in your vehicles

TINA G. 
Rating:
5.0

Customer did not leave a comment.

EBONY H. 
Rating:
4.0

Customer did not leave a comment.

David N. 
Rating:
2.0

We had also paid for a dolly and furniture pads to help with our move and unfortunately did not receive them with the truck, so I will be hoping for a refund for those soon!

JASON B. 
Rating:
5.0

Customer did not leave a comment.

JALISHA B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
3.0

Other than the accident report time of 9am and I reported it at 930pm the bad freak incident was well taken care of and I only wish I could pay the $150 deductible and make payment arrangements with them in the other leftover instead of it going into collections as the Boulder was at fault for not being marked by reflective paint and middle of dark parking lot.

KEVIN J. 
Rating:
3.0

Our rental was changed to this location in the middle of the night and it was 4 more miles from our home, so we were late picking up because we didn't know where it was. We arrived and there was no one in the office and no one answer the phone number that was provided. We didnt know how to get the key for the truck. Fortunately, someone showed up after 10 minutes and checked us out manually that person was great to deal with and appologized for all the trouble. He is the only reason Imwould recommend this location.

GREGORY P. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS C. 
Rating:
5.0

Customer did not leave a comment.

Tammy C. 
Rating:
5.0

Customer did not leave a comment.

JUSTICE J. 
Rating:
4.0

Customer did not leave a comment.

Deatron L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY Y. 
Rating:
5.0

Everyone was amazing. I wouldn't change anything!!!!!! Thank you!!!

Hazel C. 
Rating:
5.0

Skyler and his team went out of their way to make sure everything went smoothly for our rental pick up and move. He even called The day before to assure us that they will be ready for us. It was a hot day and they had the AC running to make sure the cab was cool. Super customer service!

PAUL S. 
Rating:
5.0

The guy who checked me out was great. Friendly and knowledgeable and helpful

TODD B. 
Rating:
4.0

Excellent service. Slightly confusing entry to building.

ANDREW T. 
Rating:
5.0

Customer did not leave a comment.

Jazlynn D. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Impressive

Par W. 
Rating:
3.0

Very friendly and helpful at pick-up. I wasn't sure I was in the right place when I walked in since there is another business inside. The app wouldn't work when returning the trailer. I called in the morning and the gentleman that I talked to was very professional and explained there are issues sometimes with the app late at night and said he was going out to check in equipment and I would receive an email and receipt which I did a short time later. The lot was easy to get in and out of, the equipment worked as expected and at a reasonable price. I will use UHaul again in the future.

Jeffrey R. 
Rating:
4.0

Awesome customer service! Easy transaction! Would definitely rent from again.

KELLY A. 
Rating:
5.0

The guys were very helpful and nice

HEATHER N. 
Rating:
5.0

Nothing😁 customer service was and transaction was outstanding!!!

ANN MARIE R. 
Rating:
5.0

Customer did not leave a comment.

LOREN H. 
Rating:
5.0

Customer did not leave a comment.

Matt F. 
Rating:
5.0

Great hook up and turn around service very fast in and out

David M. 
Rating:
5.0

Customer did not leave a comment.

Traci V. 
Rating:
4.0

Customer did not leave a comment.

Phillip R. 
Rating:
4.0

Customer did not leave a comment.

Luke M. 
Rating:
5.0

Clean van and office was good too. Customer service was good.

Jeffrey B. 
Rating:
4.0

Made things easy.

Michelle M. 
Rating:
5.0

The gentlemen here were awesome! I was having issues with the uhaul online and he manually checked me in on his phone and was so kind and friendly! I will definitely recommend this location to anyone I know needing a uhaul, and next time we need one we will drive to this location and utilize them since the customer service was so great! Thanks again gentlemen I truly appreciate you and all you do!!

Julie S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
3.0

Truck was dated and Serivce guy was not very accommodating

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Sharif K. 
Rating:
5.0

Customer did not leave a comment.

ERIC K. 
Rating:
3.0

Customer did not leave a comment.

LISA E. 
Rating:
4.0

MAKE SURE THAT THEY FILL UP THE GAS TANK ALL THE WAY & THAT WAY THERE WILL BE NO ISSUES!!! MY ONLY COMPLAINT IS THAT WHEN I PICKED UP THE TRUCK IT WAS 3 LINES TO WHERE THE FULL TANK IS & WHEN I RETURNED THE TRUCK I MADE SURE THAT I WENT PAST THE 3rd LINE TO WHERE I PICKED UP THE TRUCK,, BUT WHEN I DROPPED IT OFF I WAS CHARGED 17.00 DOLLARS FOR FUEL ⛽️ BECAUSE I DIDN'T FILL IT UP TO WERE IT WAS ON THE PAPER,, I SAID THAT I SHOWED THE GUY IN INDIANA THE GAS ⛽️ GAUGE BEFORE I LEFT & HE SAID 3 LINES 7/8 YOUR GOOD TO GO,, OTHER THAN THAT THE TRUCK 🛻 DROVE GREAT & I WAS ABLE TO GET EVERYTHING DONE IN TIME.

KENNETH B. 
Rating:
5.0

great representatives/staff, very friendly and knowledgeable.

Guillermo C. 
Rating:
5.0

As always U-Haul makes life easier. Fast, efficient, friendly and clean

YEVETTE B. 
Rating:
5.0

We dropped off the trailer after hours so there wasn't any personnel there. The lot was easy to find, clean, and organized.

Jaskaran S. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Great customer service!

DOROTHY R. 
Rating:
3.0

My biggest gripe is that I couldn't get the equipment I wanted in my home town's center I had to drive 20 miles to rent the van I needed to move from one end of town to the other a distance of 4 miles . then 20 miles to return the van....would have been better if the company has sent the van to the office in my town saving me money.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Paula W. 
Rating:
5.0

Customer did not leave a comment.

CALVIN DANTE J. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
4.0

I ordered a dolly which I did not get. It made things much more difficult. I even had to leave behind a large item that I just could not move without it.

Holly C. 
Rating:
5.0

Nice place friendly group of people PRICES HANG ON THE WALL.. you just have to add up your own miles since each mile is rated But was good and will go back again when I need a UHaul. Thanks guys

KIPPY O. 
Rating:
1.0

When you tell someone what the price is and then charge them more than double, I have a problem with that.

RAYMOND DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER W. 
Rating:
5.0

Customer did not leave a comment.

Jalisa S. 
Rating:
5.0

Customer did not leave a comment.

Jasmine G. 
Rating:
5.0

Nothing. This part of it went smoothly.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

SALVADOR S. 
Rating:
5.0

Make sure to have trucks available when booking online. If you do not have it available, list that when a customer books it. We had to contact an alternate location, that was over 45 minutes away—just to ask if the truck was there before driving up. Never received a call from that Marion office. Went to my location to be told the truck can be picked up in Ft. Wayne.—-another hour commute. Very frustrating and not at all what I'd like to do on a night before moving.

Brandee C. 
Rating:
5.0

Great customer service. Staff was helpful and quick with my check-in. My “go to” uhaul location.

SALVADOR S. 
Rating:
1.0

Truck smelled like animals/dog. I was charged 8 gallons of gas for going 18 miles.

CALLIE S. 
Rating:
5.0

On-site manager was awesome and helpful!

Darrin C. 
Rating:
5.0

Customer did not leave a comment.

Camie D. 
Rating:
5.0

The team at the location provided excellent service.

Eric D. 
Rating:
5.0

Thanks guys

Keith S. 
Rating:
5.0

Great service. Only thing I would change is logging in to let you know that I returned the truck. I didn't do this. I'm so sorry

ROVEN O. 
Rating:
5.0

Shit was chill

Eddie T. 
Rating:
5.0

Customer did not leave a comment.

sHalise M. 
Rating:
5.0

Customer did not leave a comment.

RONNIE F. 
Rating:
1.0

I was told I could not pick up the size truck I needed in the local location. I was attempting to find one close by. He attended did not seem to be too concerned. This location was the closest mileage wise. Showed up at appropriate time on Saturday. Unit was back in two location all doors were unlocked and big door was up. Unit smelled and had bugs plastered all over the truck and a dirty windshield and tank was also at half. Attempted to use app to note this plus damage on the upper driver side box that didn't seem to be listed on the app but when I went to add those photos on it would not let me. So I had to just accept it and move on. I don't think I will be breaking my neck to use U-Haul again for the price difference in Penske I usually get a quality truck that doesn't drive like it is about ready to lose its transmission

michael C. 
Rating:
5.0

Always a good experience:)

KIPPY O. 
Rating:
5.0

Customer did not leave a comment.

Par Ra W. 
Rating:
5.0

Trailer, 5x8, handled great and no problems. UHaul staff at the South Anthony location knowledgable and very friendly.

THOMAS V. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
3.0

One of the rear tires was not properly inflated. When coupled with the high winds, the handling of the vehicle was sometimes less than adequate. Other than that, everything was okay.

Kevin B. 
Rating:
2.0

Charged me 100 dollars to my card used 34 and have not been accredited the rest of my money back to my card since Friday morning

JOSHUA C. 
Rating:
5.0

Customer did not leave a comment.

MAUNG S. 
Rating:
4.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Just do same as you did to me

Par W. 
Rating:
1.0

The truck needed an Alignment very bad. Truck was hard to control and keep straight on the road the worst experience I've ever had with this company!

LYNDA T. 
Rating:
5.0

Customer did not leave a comment.

ELSA F. 
Rating:
5.0

Excellent service... Thanks guys

KIPPY O. 
Rating:
3.0

Customer did not leave a comment.

chantal S. 
No reviews have been submitted for this location.

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