The location was not properly set up to do the mobile pick up. Even though we arrived an hour after our pick up time, the truck and equipment were not ready. We ordered 12 furniture pads, which were not there, and the shop owner grabbed 3 old, dirty blankets from his wife's truck. We complained at the pick up location, as this held us up for an hour, along with calling uhaul to complain after leaving the location. We were told by both the store and uhaul that the furniture pads and dolly would be removed from our order; however, we were charged for both.Joshua T.
Customer Reviews for Explosive Bargains and Thrift
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great!!JOHNFRANCIS M.
Customer did not leave a comment.Andrew P.
Location manager showed up an hour late. Van was covered with snow and ice, we had to clean off. And Van was parked on ice which made it difficult to clean and drive out of. Two of us actually on the ice and fell in cleaning off the Van. â€œPoorâ€ was actually too high a rating for the experience,john P.
Customer did not leave a comment.wilfredo R.
Customer did not leave a comment.Jarrod W.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Emmanuel A.
Customer did not leave a comment.Jennifer P.
Customer did not leave a comment.ROBIN P.
I will never rent from uhaul again. Home depot rates much better unlimited mileagemike S.
Store owner incredibly helpful. When we couldn't access the info he called a rep I believe her name is Michelle. Michelle was so so super helpful. Have rented before but not this self-serve type feature. It worked really well for usPatricia D.
Customer did not leave a comment.katelyn B.
Customer did not leave a comment.GORDON S.
This shop does not handle U-Hauls often, it is a thrift store. Why I couldnt get my preferred location 20 minutes close to me is beyond me. From when I arrived at the store to when I left it took 45 minutes. I have rented UHauls before from actual Uhaul locations and check-in should not have taken more than 15 minutes. The blankets I ordered were also not in the uhaul and the thrift store didnt have them. I had to drive the uhaul location that I initially requested to get the blankets. I will never use Uhaul again, this was the worst experience I have ever had renting a truck.Matthew S.
Customer did not leave a comment.Anna C.
Customer did not leave a comment.Frank C.
Customer did not leave a comment.Antonina S.