Customer Reviews for Express Auto
(U-Haul Neighborhood Dealer)

44 reviews

35911 Mud Lake Trl   Polson, MT 59860

Location Hours

  • Mon-Sun: Closed

Services at this Location:

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35911 Mud Lake Trl
Polson, MT 59860

Services at this Location:

Location Hours

  • Mon-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

Grant P. 
Rating:
5.0

Customer did not leave a comment.

Ileen F. 
Rating:
3.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Terri S. 
Rating:
4.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Travis L. 
Rating:
4.0

Very much appreciated U-Haul's willingness to refund and replace a piece of equipment that didn't work for the job I needed with a piece that did work. The woman that runs the location went out of her way to quickly pursue the refund and quickly rent the piece of equipment that did the job for me and get me back on the road.

DOUGLAS S. 
Rating:
4.0

Customer did not leave a comment.

Martin N. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
3.0

The brakes on the trailer didn't work. It all came down to my truck slowing the load and now my brake rotors on my truck are warped.

CODY H. 
Rating:
4.0

Customer did not leave a comment.

Bryan S. 
Rating:
4.0

Customer did not leave a comment.

Brent B. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
4.0

I received 4 separate calls from two different central locations telling me to pick my reserved trailer from three different locations. To cut through the confusion, I went in person to the original local rental office and picked it up there like originally planned. The right hand of UHaul does not seem to know what the left hand is doing.

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

MargaretPeg H. 
Rating:
2.0

The trailer they run the business out of is not inviting or clean. The printer wasn't working so no contract at departure. I had to wait for someone to open the storage shed to get the dolly I rented. I didn't feel they were prepared for me.

Lorri W. 
Rating:
4.0

Customer did not leave a comment.

Glaidis M. 
Rating:
1.0

This was by far the worst u haul experience I have ever had. The u-haul employee was absolutely terrible, aggressive and rude. They first started by not even being at the dealer and then being pissed off they had to come back. After saying I was good to leave with the trailer she then called me multiple times demanding that I drive another hour back to the dealer and sign some papers, even after the corporate number I called confirmed I was good to leave. By far the worst dealer I have been to.

Tony F. 
Rating:
5.0

Nothing it was fast and easy

MARK S. 
Rating:
5.0

Customer did not leave a comment.

RACHEL O. 
Rating:
5.0

Customer did not leave a comment.

Mitchel M. 
Rating:
4.0

Customer did not leave a comment.

RAMONA H. 
Rating:
2.0

Actually be there when equipment arrives, I arrived there in mid afternoon on a Friday?. Had to disconnect trailer my self in the rain.

Gordon R. 
Rating:
3.0

Customer did not leave a comment.

John V. 
Rating:
1.0

I waited 2 hours for the employees to figure out how to use the computer to process the truck I rented.

Jonel K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

The system had a glitch and told them we'd driven over 20,000 miles and they're irked to figure it out. It took awhile but things got resolved.

Brenda H. 
Rating:
1.0

Return was 30 minutes late and they charged for an extra day!

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

RONNIE S. 
Rating:
2.0

Refund me some cash!!! I was charged 748.00 for a trailer from Montana to Phoenix, previously I rented a midsize van and a car trailer for 1100 from the same area!! Not happy won't be using u-haul in the future!

James S. 
Rating:
3.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL M. 
Rating:
4.0

The date code on the tires of the trailer I renter was 20 years ago. The lug nuts and center caps had not been removed in a very long time. No idea when the wheel bearings were ever lubed.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

Tracy J. 
Rating:
4.0

Customer did not leave a comment.

MARY K. 
Rating:
2.0

The person who called me from uhaul after I ordered said I could pick up before closing on Friday and have it until 3:00 pm the next day for my 6 hr charge. When I took it back they char me extra. She also said they didn't have a truck available but I knew they did because I had called them. I had to make her check.

KRIS K. 
Rating:
5.0

It there first trailer, but they did fine.

GARY D. 
Rating:
5.0

Customer did not leave a comment.

FAITH T. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
No reviews have been submitted for this location.

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