Arturo F.
The employers could have been more helpful
Customer Reviews for Express Gas USA LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Express Gas USA LLC
DARCELL W.
The service was quick and efficient, however the equipment needs maintenance. At times the truck sounded like it was rumbling. However, it did not give me any problems and was great for what I needed.
Syed G.
Very cooperative staff. Excellent customer service.
Steven B.
Don't rent here the gas station will charge you for parking your personal car and when I got the rental it was at 7/8 of gas ..I return it full tank and I didn't get reimbursed for it
Navodaya G.
Person in charge refused to check the vehicle when I returned. He said we will email you later. Later on, I found out that I had extra fuel charges even though I gave it back at the same level.
Katherine A.
The wheel clearly needed an alignment. It was dirty on the side. Very dangerous to drive. There was a light on that it wasn't “engine†but I was nervous driving the van. I had already made the payments and they didn't have any other van around. This is why I had to stick to with the one they had given me.
Sanjay P.
Good overall experience specially everything is via mobile phone now.
Doungrat E.
Provide bigger trucks. Should show U Haul sign to be seen from the Hwy. Great store btw very clean operation, convenient location
Jorge T.
The truck that I rented was clean and ready to go. Always a plus when you are in a hurry. Very friendly and courteous. Convenient to drop off also since they are located in a gas station and they are open 24 hours.
David F.
Make the pricing clearer to the consumer
Julian H.
Charged $10 for parking. Charged for fueling when I fueled before getting there. They filled 8 gllons but I just had filled up a few minutes before. The truck need emergency allignment, it is unsafe to drive the wheel jumps all over the place.
Alexis S.
excellent service very kind when picking up the vehicle thanks...
Marc H.
Clearer signange on the outside that the location is indeed the gas station, and not the building next door (nearer to where the trucks are parked)
Hamdi K.
The location on Rte 17 N was really good. However I first reserved with Glassman in little ferry NJ and his service was so bad that i had to re-book with Rte 17 Location. Let it be clear this glassman guy in little ferry is very rude and bad for business.
Steven B.
I reserved a U-Haul for Saturday, August 24th on August 9th. The site opened at 7am, so I made my reservation for 7am. I arrived and waited for over a half hour for the U-Haul person to arrive. Additionally, the U-Haul truck had some trash and broken glass in it.
Archie M.
I would recommend this location to my friends . The staff was very friendly and professional . The truck was very clean . The representative that helped me , took care of all my truck rental needs and got me on the road quickly . Thank you .
MICHAEL L.
Customer service was horrible tried to charge me to leave my vehicle there for a few hours while moving. Boxes in the truck already when I arrived at my location. Found keys under the seat just showing they don't go through the Vehicle after. Huge waste of money renting from the place and will never suggest uhaul to anyone I know after this experience with them
Joan S.
Excellent service. Everything was explained to me and the staff was very friendly.
habib R.
No comment everything was good
OSMAN O.
GREAT SERVICE!
jianan H.
When I pick up my truck they told me I can drop off anywhere in Edison , and I end up choose one place , but they told me they don't have my reseveration in this place ! So I have to go to another dealer in Edison . And they said per day cost is 40 and 40 cents per miles , but the people in Hasbrouck heights charged my 118 for one day rental , and said the cost will change after I return the car ! I was completely mad and mislead
joseph M.
Best Customer Service will do business again with the location
Joseph G.
The only problem I have is the billing. You never bill based on what is quoted online, I picked $19.95 per day plus $1.09 you alway change it to $95 for 75 miles and then $1.09 a mile overage. You also charge the collision waiver and I always pick to waive it but you charge me the $11 anyway
Vance B.
A large U-haul logo/sign posted on the marquee or somewhere near the road.
souleyman T.
That was my first experience with U-Haul . A bad one ! charged me 34$ for 6 miles.I paid 121 $ for 3 hours and 6 miles in total. There is definitely something wrong here and I will definitely not recommend anybody.
April C.
Extremely over priced for a rental Used locally for three days I would have to travel out of state for the mileage on the rental and they charge five extra fees .
ki P.
good
Dante H.
Nothing, I reserved online, and the truck was there.
jesus C.
i believe i was overpriced never paid $100 before unbelievable never using u-haul again
andrew H.
Equipment wasnt safe to travel 1300 miles without me improvising and figuring ways to keep my cargo secure due to the fact that there was no tiedown anchors in this trailer except for the three on the floor and all damaged boards on the side of trailer..i think penske would have been a better company to rent from..
Hansoo S.
clean the car!! and this facility doesnt have the things you need in moving
semih O.
Perfect Thank You
JOHAN T.
PERFECT CUSTOMER SERVICE!!
espinosa N.
They charge for parking ! What a scam ! Never in my time of renting U-Haul. 3+ years has a U-Haul store ever charged me for picking up a U-Haul truck and leaving my vehicle. So absurd to bank on the fact that there is no street parking. On top of that worker was rude and not helpful at all.
joann S.
Sam and his brother are professionals at every level. The UHaul is always clean and well maintained. Best rental rate in Bergen County. J. Sayid Agent Keller Williams, City View Real Estate Fort Lee, NJ
Victor R.
I'm very disappointed with my past experience. I've rented trucks at least 4 times in the past with no problems but this past experience was a nightmare. I went to the location that i was instructed to go to and my truck wasn't there. I waited 30 minutes before being given an answer/reasoning and was then sent to another location 15 minutes away at 5 oclock in the middle of Friday rush hour traffic. The people who had agreed to help me move could no longer help because this caused everything to be pushed back. I will definitely reconsider using your services again,
John E.
Everything was exactly as quoted. Truck was ready when promised and paperwork was completed quickly and accurately.
carlos L.
Service it's ok
Nick B.
Sam was great! Thanks!
john P.
I rented at location in little ferry and was surprised and unsure when directed here. However this place excellent
joann S.
Best customer service and value in Bergen County.
MATTHEW J L.
Excellent.
Richard K.
Despite the employee acknowledging that I did not damage the truck, I was still charged for damages despite having the insurance on the contract
joann S.
This location has superior customer service as well as new trucks. It is a pleasure to do business with this location and the management team. J.Sayed, happy customer 6/2018
JACKSON P.
Not much improvement needed. Staff was knowledgeable and very helpful. This was my first time renting a UHaul and the experience was great thanks to the staff. I will most definitely recommend this location to friends.
Virginia R.
The staff was very helpful!
Kelly R.
We dropped off in a parking lot after the personnel had gone for the day.
Yafis B.
The proprieter started yelling at me and got to the point that he had to be restrained by his staff. I asked for clarification on the bill, he wouldn't let me speak and when i mentioned that he should let me speak first he started yelling at me and cussed at me. Very very unprofessional. I would never rent from that location.
MAURICE K.
None
Bigger selection of trucks.
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