This is the worst U-Haul location I have ever seen. The location was dirty and full of junk vehicles. They had only 1 piece of equipment and it was dirty. I filed a complaint and have heard nothing back. This location has no business being a U-Haul facility.Mark C.
Express RV 4 Me
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.NICHOLAS L.
There was no drop off box and we couldn't get a hold of someone to open the gate because the system was down over the phone and it was so annoying having to drive to another location to drop of and still you guys charge me $68 for gas which I don't think was rightjose R.
Low gas given out and dirty carAbanoub B.
This location was difficult to find, and required a gate code that was not provided to me when I made my reservation. These issues set our move time back significantly.James S.
very nice and helpful able to get a rental after my other location closed thank youkelly R.
Very helpful and nice people to deal withSeda V.
Friendly and helpful service! Thank you!Veronica H.
Customer did not leave a comment.Arturo S.
THE LADY THAT HELPED WAS VERY UNDERSTANDING AND KIND. I HIGHLY RECOMMEND THIS LOCATION. STAFF IS AMAZING!!!Damarie M.
It is difficult to find and get in to the yard but when I called, they were right there. Very nice.Cyndi C.
my only issue is that on the reservation you do not list the address. For those of us who rent often from different places - its hard to remember which place we rented from. please list the address of the facility that the reservation is with on the confirmation email. PS - Matilda was great !!William S.
Terrible experience as my card was charged three times and nobody could fix the issue and have wasted two days of my time. Worse experience and service I have ever received. Terrible representative!!!!!! Do not know how this person is able to represent Uhaul period.Bryon K.
Customer did not leave a comment.Shelagh B.
Thank you for great serviceMario F.
Customer did not leave a comment.Krist C.
Customer did not leave a comment.Donald H.
This was a weird location to drop off Uhaul. Although personnel was friendly, they weren't readily available when we got there. The location was also hard to find.Jason R.
Customer did not leave a comment.ELizabeta M.
Hard to find multi-purpose business on a cruddy back alley. Better locational information would be usefully. Otherwise, very helpful and proactive, truck was ready to go.Allen O.
Matilda was outstanding in her service. Very helpful and a pleasure to do business with.Dan P.
Not thingJames K.
Customer did not leave a comment.Matilda V.
It was behind a locked gate and unmanned, and it was unclear how to get there, how to get in, how to pick up my truck, etc. The number was wrong on the site so I had to call the number that was texting me to figure out where the keys were, get the truck and get the gate code to exit.Shaun T.
The pickup location was changed. I WAS NOT NOTIFIED! THE PICKUP LOCATION WAS LOcKED. .NO ONE WAS THERE. THE OPERATOR IS AN IDIOT, SHE KEPT TELLING ME I HAD SELF CHECKOUT. SHE HAD A HARD TIME COMPREHENDING A 10 FOOT HIGH FENCE BETWEEN ME AND THE TRUCKM I COULD NOT GET TO IT. THE TRUCK WAS DIRTY AND FULL OF TRASH. FINALLY A LIMO DRIVER LET ME IN AND I WAS ABLE TO LEAVE. THE FUEL WAS LISTED AS 1/4, IT WAS ONLY VAPORS.. CALL ME. 626.614.7095Stephen G.
Excellent job at this location. Would recommendKen W.
Matilde has a very professional costumer service, we are so thankful .Eddy S.
Customer did not leave a comment.Bsupenbra T.
Customer did not leave a comment.Mike H.
Try being honest saying one thing and completely going againest what was told to me and when confronted with it more BS very disturbinglaura R.
Matilda worked very hard to get me the right truck! She was AWESOME!!! I would definitely go to her U-haul location again! Great service!!! Thank you!Connie W.