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Gerard S.
Customer Reviews for Express Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager is always very friendly, courteous and helpful! I highly recommend this particular outlet of U Haul!!
Glenn B.Thanks
Selvin M.Very happy staff.
Suzanne H.Nothing at all. The vehicle was great as well as the attendant when I picked up the U Haul extremely helpful and informative.
Kevin T.Was charged an extra day because Charlie, person in charge, stated we should have done something when returning the truck, but nobody explained to us. This Charlie individual was very rude to my wife and should not be working there; he didn't offer any solutions just arguments. I intend to file a complaint with: - Chamber of commerce. - Better Business Bureau. - Attorney General.
Bernie M.Aside from the parking lot being muddy, the experience was overall very good.
Tim P.The address on the contract was incorrect making it a little hard to find
Jocelyn H.Having a discount for repeat customers would be good I'll be renting a truck for the third weekend in a row also over booking is an issue I had to take a 26 foot truck ~~something I didn't need last weekend…. Because of overbooking and I had the last reservation Friday night according to your U-Haul manager
Jack O.The young man at the booth was very friendly and kind.
Brenda A.The tire on the trailer was flat and the uhaul had garbage left on it
tamara W.Fast check-in and out and great customer service!
Todd H.Checked in and out with no problem. Great job!
Darci W.Nothing, the service was outstanding.
Kimberly K.I just what to thank you Charlie for helping me out
CARLA ANN R.PLEASE GIVE CHARLIE A RAISE HE HELPED ME OUT SO MUCH! THANKS CHARLIE!!!!!!!!!!!
Gabriella W.Close western Av. Store
Rickey L.Charlie was great
Lance B.Nothing I was well taken care of
James S.I had to wait to pick up my truck and was not allowed to use mobile check-in. I was also charged more than the quote I got online for the truck.
Christian L.Open on Mondays
Timothy C.Not in a safe location but customer service was ok.
Korinne G.When I drove 33 miles to my destination the gas light came on so I put $25 in the tank. Bs!
Terry B.Friendly attendant. Expedient.
Florence M.The Truck was old and all the way we smell gas And I forget some beer bars including my car title inside the truck when I came to look for it they already threw it out
Hasan A.Uhaul them selfs did amazing but the movers I hired to help me move off uhaul site did not show and my dad and my self had to move everything. This is so uncalled for. You guys should not advertise unreliable movers this cost me more money and time.
Shawna S.Very accommodating and friendly.
Gary R.The person at the facility was attentive and helpful. Thank you.
Richard B.Owner was a pleasure to work with.
Jeffrey R.The gas tank was reported to me at 7/8 but it was only at 3/4. The check engine light and hatch light were on when I got into the truck and I was not made aware. The gas cap was not closed properly so I had to pull over to fix that.
Angela T.Excellent customer service
Rise S.All went very well. Helpful n friendly owners/staff.
Glenn B.The truck I rented needs work.. it stalled badly and the ignition kept locking up to where i couldn't start it without playing with the steering wheel
Brandee F.I was sent to this location after the Uhaul location on Toledo road rented out the 26" Uhaul that I reserved for 11am on 10/30/2021I would not recommend to rent from the Toledo Road Location in Elkhart, IN
Jacquece F.The express check out was awesome considering the timing and the check in was convenient as well. The young man working was very helpful and informative. Thank you
John D.You need to check vechiles better! We drove thru rain and the cab of the truck leaked on my husband the whole trip!
STEPHANIE E.Horrible experience, the key wasn't even in the car, and when I called the line they were not helpful at all. In fact I had to go to entirely new location that just so happen to be open. Thankfully it was because it was it there was no way that I was going to be able to move into my new apartment. This is the worst U-Haul experience I've ever had.
Asher B.Do better? Charlie arrived on a day the facility was closed and helped us secure the truck; the app was giving us incorrect information. Kudos to Charlie!
Scott B.Personal & Professional.
Kamani P.This staff was friendly. One employee was there working before opening hours to prepare for the day. I was impressed with that. The employee who helped me in the afternoon when I returned the vehicle was friendly but lacked a sense of professionalism and urgency to get the customer taken care of in a hurry and get him on his way. Also I was told in advance that If I left more fuel in the tank than was in the tank when I rented the vehicle the cost of the additional fuel would be refunded to me. I clearly left more fuel in the tank than when I started but I was told it that it would only be refunded if I filled the tank. The gentleman said, I don't know why he (the morning employee) told you that. Also the starting odometer was recorded 1 mile wrong for some unexplained reason. I took a picture of the starting odometer. It was a Friday so I overpaid $0.99 on the Miles driven. The afternoon gentleman offered to refund $0.79 but I declined it, I just wanted to finish and get going.
Loren C.The first truck they gave me , the check engine light came on, had to return. Was charged for dolly and blankets in which was never put in the truck.
Marie W.Great customer service at the office. Thank you!
Todd H.Nothing it was great
Lynne A.The person who helped me wasvery nice, but I was running late and was unable to contact him to advise him of this situation. The phone number for this location goes to voice mail which was full. I had a tire blow out on the way to pick up the Uhaul and tried to contact him approximately 10 times. Luckily, my car can run on a flat so I limped there and told him I was going to late. He said he'd wait for me which he did (very kind) but it was still really stressful having to drive there on a flat tire when an answered call would have sufficed.
Lynn R.I was very disappointed in my recent U Haul experience . It was not The pick up locations fault. I went to pu truck and had to go to another location to pu the car trailer. On the way there the check engine light came on. When I went to the trailer pu the security gate was locked and only 1 truck was on the lot so I returned the truck with the check engine light on and the gentleman gave me another truck with the car trailer that he had on the lot. What an inconvenience!! When the loaders went to load, the hand cart and blankets were missing. What a nightmare. I have always rented with U haul in the past as my job moves me from time to time and never have had an experience like this. Also the gentleman at pu location quoted me a different price that was quoted when I made the reservation. I would like a receipt for this recent rental.
Marie W.Great customer service!
Charmonique S.My experience was great. I am thankful to the employees for asking if I would like the insurance on the rental truck. I was only moving one room of furniture. My move was under 20 miles. When I took the truck to refill the gas I noticed there was a gas leak from the gas tank. Sometimes just being careful is not good enough. Getting the 15 dollars insurance saved be form having a much larger expense.
Gloria M.Thank you for the person in charge. He was very nice and helpful.
Eduardo P.Make sure the fuel take is full before the next person uses the vehicle. My vehicle's tank was a little past half when I received the vehicle.
Deatron L.You'll get ripped off.
Stephanie G.