Customer Reviews for Express Rental
(U-Haul Neighborhood Dealer)

546 reviews

1733 S Michigan St   South Bend, IN 46613

(574) 807-6259

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 4 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(574) 807-6259

1733 S Michigan St
South Bend, IN 46613

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sat: 9 am - 4 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Gerard S. 
Rating:
4.0

Customer did not leave a comment.

Howard K. 
Rating:
5.0

The manager is always very friendly, courteous and helpful! I highly recommend this particular outlet of U Haul!!

Glenn B. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Thanks

Selvin M. 
Rating:
5.0

Very happy staff.

Suzanne H. 
Rating:
4.0

Customer did not leave a comment.

Jamare W. 
Rating:
5.0

Nothing at all. The vehicle was great as well as the attendant when I picked up the U Haul extremely helpful and informative.

Kevin T. 
Rating:
1.0

Was charged an extra day because Charlie, person in charge, stated we should have done something when returning the truck, but nobody explained to us. This Charlie individual was very rude to my wife and should not be working there; he didn't offer any solutions just arguments. I intend to file a complaint with: - Chamber of commerce. - Better Business Bureau. - Attorney General.

Bernie M. 
Rating:
3.0

Aside from the parking lot being muddy, the experience was overall very good.

Tim P. 
Rating:
4.0

The address on the contract was incorrect making it a little hard to find

Jocelyn H. 
Rating:
4.0

Having a discount for repeat customers would be good I'll be renting a truck for the third weekend in a row also over booking is an issue I had to take a 26 foot truck ~~something I didn't need last weekend…. Because of overbooking and I had the last reservation Friday night according to your U-Haul manager

Jack O. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

The young man at the booth was very friendly and kind.

Brenda A. 
Rating:
2.0

The tire on the trailer was flat and the uhaul had garbage left on it

tamara W. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Ronald H. 
Rating:
5.0

Fast check-in and out and great customer service!

Todd H. 
Rating:
4.0

Checked in and out with no problem. Great job!

Darci W. 
Rating:
3.0

Customer did not leave a comment.

NATHAN T. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Nothing, the service was outstanding.

Kimberly K. 
Rating:
5.0

I just what to thank you Charlie for helping me out

CARLA ANN R. 
Rating:
5.0

Customer did not leave a comment.

Thomas O. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

PLEASE GIVE CHARLIE A RAISE HE HELPED ME OUT SO MUCH! THANKS CHARLIE!!!!!!!!!!!

Gabriella W. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
3.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Close western Av. Store

Rickey L. 
Rating:
5.0

Charlie was great

Lance B. 
Rating:
5.0

Customer did not leave a comment.

Amber E. 
Rating:
3.0

Customer did not leave a comment.

Tracy B. 
Rating:
3.0

Nothing I was well taken care of

James S. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
3.0

I had to wait to pick up my truck and was not allowed to use mobile check-in. I was also charged more than the quote I got online for the truck.

Christian L. 
Rating:
3.0

Open on Mondays

Timothy C. 
Rating:
3.0

Not in a safe location but customer service was ok.

Korinne G. 
Rating:
3.0

Customer did not leave a comment.

JAMES C. 
Rating:
3.0

When I drove 33 miles to my destination the gas light came on so I put $25 in the tank. Bs!

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Alfredo G. 
Rating:
4.0

Customer did not leave a comment.

Narles B. 
Rating:
5.0

Friendly attendant. Expedient.

Florence M. 
Rating:
5.0

Customer did not leave a comment.

Suzanne H. 
Rating:
1.0

The Truck was old and all the way we smell gas And I forget some beer bars including my car title inside the truck when I came to look for it they already threw it out

Hasan A. 
Rating:
4.0

Customer did not leave a comment.

Timothy L. 
Rating:
1.0

Uhaul them selfs did amazing but the movers I hired to help me move off uhaul site did not show and my dad and my self had to move everything. This is so uncalled for. You guys should not advertise unreliable movers this cost me more money and time.

Shawna S. 
Rating:
5.0

Customer did not leave a comment.

Frank N. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Very accommodating and friendly.

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

MaryEllen D. 
Rating:
5.0

Customer did not leave a comment.

Kim W. 
Rating:
5.0

Customer did not leave a comment.

Rachelle T. 
Rating:
5.0

The person at the facility was attentive and helpful. Thank you.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

Ranjith-Kumar S. 
Rating:
5.0

Customer did not leave a comment.

AHMADREE C. 
Rating:
5.0

Owner was a pleasure to work with.

Jeffrey R. 
Rating:
4.0

The gas tank was reported to me at 7/8 but it was only at 3/4. The check engine light and hatch light were on when I got into the truck and I was not made aware. The gas cap was not closed properly so I had to pull over to fix that.

Angela T. 
Rating:
4.0

Excellent customer service

Rise S. 
Rating:
1.0

Customer did not leave a comment.

Natrianna A. 
Rating:
5.0

All went very well. Helpful n friendly owners/staff.

Glenn B. 
Rating:
5.0

The truck I rented needs work.. it stalled badly and the ignition kept locking up to where i couldn't start it without playing with the steering wheel

Brandee F. 
Rating:
4.0

I was sent to this location after the Uhaul location on Toledo road rented out the 26" Uhaul that I reserved for 11am on 10/30/2021I would not recommend to rent from the Toledo Road Location in Elkhart, IN

Jacquece F. 
Rating:
5.0

The express check out was awesome considering the timing and the check in was convenient as well. The young man working was very helpful and informative. Thank you

John D. 
Rating:
4.0

You need to check vechiles better! We drove thru rain and the cab of the truck leaked on my husband the whole trip!

STEPHANIE E. 
Rating:
5.0

Customer did not leave a comment.

Doug P. 
Rating:
1.0

Horrible experience, the key wasn't even in the car, and when I called the line they were not helpful at all. In fact I had to go to entirely new location that just so happen to be open. Thankfully it was because it was it there was no way that I was going to be able to move into my new apartment. This is the worst U-Haul experience I've ever had.

Asher B. 
Rating:
4.0

Do better? Charlie arrived on a day the facility was closed and helped us secure the truck; the app was giving us incorrect information. Kudos to Charlie!

Scott B. 
Rating:
4.0

Personal & Professional.

Kamani P. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

Stacy Z. 
Rating:
3.0

This staff was friendly. One employee was there working before opening hours to prepare for the day. I was impressed with that. The employee who helped me in the afternoon when I returned the vehicle was friendly but lacked a sense of professionalism and urgency to get the customer taken care of in a hurry and get him on his way. Also I was told in advance that If I left more fuel in the tank than was in the tank when I rented the vehicle the cost of the additional fuel would be refunded to me. I clearly left more fuel in the tank than when I started but I was told it that it would only be refunded if I filled the tank. The gentleman said, I don't know why he (the morning employee) told you that. Also the starting odometer was recorded 1 mile wrong for some unexplained reason. I took a picture of the starting odometer. It was a Friday so I overpaid $0.99 on the Miles driven. The afternoon gentleman offered to refund $0.79 but I declined it, I just wanted to finish and get going.

Loren C. 
Rating:
4.0

Customer did not leave a comment.

Sandra V. 
Rating:
2.0

The first truck they gave me , the check engine light came on, had to return. Was charged for dolly and blankets in which was never put in the truck.

Marie W. 
Rating:
4.0

Customer did not leave a comment.

Malinda G. 
Rating:
5.0

Great customer service at the office. Thank you!

Todd H. 
Rating:
5.0

Customer did not leave a comment.

Brittany F. 
Rating:
5.0

Nothing it was great

Lynne A. 
Rating:
4.0

Customer did not leave a comment.

Brian L. 
Rating:
4.0

The person who helped me wasvery nice, but I was running late and was unable to contact him to advise him of this situation. The phone number for this location goes to voice mail which was full. I had a tire blow out on the way to pick up the Uhaul and tried to contact him approximately 10 times. Luckily, my car can run on a flat so I limped there and told him I was going to late. He said he'd wait for me which he did (very kind) but it was still really stressful having to drive there on a flat tire when an answered call would have sufficed.

Lynn R. 
Rating:
5.0

Customer did not leave a comment.

Coretta M. 
Rating:
1.0

I was very disappointed in my recent U Haul experience . It was not The pick up locations fault. I went to pu truck and had to go to another location to pu the car trailer. On the way there the check engine light came on. When I went to the trailer pu the security gate was locked and only 1 truck was on the lot so I returned the truck with the check engine light on and the gentleman gave me another truck with the car trailer that he had on the lot. What an inconvenience!! When the loaders went to load, the hand cart and blankets were missing. What a nightmare. I have always rented with U haul in the past as my job moves me from time to time and never have had an experience like this. Also the gentleman at pu location quoted me a different price that was quoted when I made the reservation. I would like a receipt for this recent rental.

Marie W. 
Rating:
3.0

Customer did not leave a comment.

susan S. 
Rating:
5.0

Great customer service!

Charmonique S. 
Rating:
3.0

My experience was great. I am thankful to the employees for asking if I would like the insurance on the rental truck. I was only moving one room of furniture. My move was under 20 miles. When I took the truck to refill the gas I noticed there was a gas leak from the gas tank. Sometimes just being careful is not good enough. Getting the 15 dollars insurance saved be form having a much larger expense.

Gloria M. 
Rating:
5.0

Thank you for the person in charge. He was very nice and helpful.

Eduardo P. 
Rating:
4.0

Customer did not leave a comment.

Glen H. 
Rating:
5.0

Customer did not leave a comment.

bradd W. 
Rating:
3.0

Customer did not leave a comment.

Michele M. 
Rating:
3.0

Make sure the fuel take is full before the next person uses the vehicle. My vehicle's tank was a little past half when I received the vehicle.

Deatron L. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
1.0

You'll get ripped off.

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

Tyerika D. 
Rating:
5.0

Customer did not leave a comment.

Elsy M. 
No reviews have been submitted for this location.

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