Customer Reviews for EZ Storage
(U-Haul Neighborhood Dealer)

238 reviews

8117 Ooltewah Georgetown Rd   Ooltewah, TN 37363

(423) 464-4135

Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(423) 464-4135

8117 Ooltewah Georgetown Rd
Ooltewah, TN 37363

Services at this Location:

Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Trailer parking area was messy and had large puddles due to recent rains. Move trailers to better location or work to improve parking area.

Rocky H. 
Rating:
4.0

The door of the trailer needs some work. A petite lady should not have to install the trailer to the truck hitch

Philip M. 
Rating:
5.0

Customer did not leave a comment.

Nichole G.  |  Overall Experience 
Rating:
5.0

The parking space that was assigned to me for my travel trailer had too many tight corners for my comfort, so after a month, I found another place to park my trailer. The staff forewarned me it was tight. But thought I’d give it a try. But had this not been the issue, I would have kept my trailer there.

david h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFRY N. 
Rating:
5.0

Quick and easy rental process and close to home !

jonathan L. 
Rating:
5.0

I love Easy Storage and most definitely Rent again I have recommended Easy Storage to friends and family your staff has been great

frank m.  |  Overall Experience 
Rating:
5.0

Front Desk personnel was very helpful and friendly.

Maggie C.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. Couldn't been better. Thanks.

RODNEY K. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

I was very pleased with the storage facility. Great customer service!

rhonda c.  |  Overall Experience 
Rating:
5.0

Friendly service. Would definitely rent here again. Thanks!

AMANDA H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN T. 
Rating:
5.0

Customer did not leave a comment.

William P.  |  Overall Experience 
Rating:
5.0

Outstanding service, excellent storage unit. The owner is a Super person along with his wife....non better.

Ron W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ken H. 
Rating:
4.0

Less confusion on where to drop off the truck. The store told me their location, the email message received, told me a different location, 8 miles further away. Get your shit together.

john C. 
Rating:
5.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
5.0

Customer did not leave a comment.

Jeffry N. 
Rating:
5.0

I always get friendly and efficient help when I rent from this location. Will definitely recommend it.

claude M. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

The mobile checkout stinks. This is the second time using it. Both times I spent almost an hour trying to pick up the rental trucks, mean while I have 4 guys waiting for me to load at hourly wages. I would get through most of the check out and it would kick me off the site. I would have to restart all over again. It did this more times than I can count. The same with the drop off procedure. Hate using the mobile checkout, probably will look to Penske rental or someone else next time if I cannot check the truck out the night before. The facility was great. They worked hard to find me a truck for my date of service. If this was a one time episode, I would maybe a little less frustrated, but two times in the same year with extremely lengthy checkout and returns is poor service. My first move, I had a large group of approximately 15 people just waiting on me to return with the truck. I was very embarrassed to be wasting everyone's time while waiting on me. I had left what I thought was appropriate amount of time to checkout a truck and return it. The concept of a mobile checkout is good, the execution process is horrendous.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

GARY ALAN T. 
Rating:
5.0

Very friendly and helpful staff , very accommodating! Would definitely recommend this location!

Katherine N. 
Rating:
5.0

Customer did not leave a comment.

james T. 
Rating:
5.0

Fantastic customer service!!! Thanks!!!!

MARION C. 
Rating:
5.0

everything was great and especially the custom service.

FREDDIE B. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

The reservation and u-haul part of my reservation was awful and I regret using u-haul. Ez storage and the rep there was fantastic

caleb N. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Jennifer Martinez who took care of me on Saturday did an excellent job making sure I had everything I needed for a successful move. She was kind and I was grateful for her help.

Darrin H. 
Rating:
1.0

The truck was great and service provided was good, but the added fuel charge when I returned the truck with actually more fuel than was required was a bogus charge! I'm very disappointed and dissatisfied with this and will dispute this charge with my credit card company. What U-Haul did with this was theft!

Oley B. 
Rating:
4.0

Customer did not leave a comment.

Steve A. 
Rating:
4.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Lady that took care of me was friendly and was helpful in hooking up tailor. She is a keeper for sure.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Grant G. 
Rating:
3.0

Customer did not leave a comment.

John Edward K. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

Jenifer was a pleasure to do business with. ??

Timothy H. 
Rating:
5.0

Awesome staff, she was the best in assisting me with the trailer, pads and hooking up the trailer.

Karri J. 
Rating:
4.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

I dropped off the trailer in Ootelwah when the EZ Storage location had already closed for the day so I can't say what it was like, only that the location was very convenient. The entire rental process was easy from start to finish.

Bruce W. 
Rating:
5.0

Everyone was supper nice and helpful. Thanks to you all.

Marion W. 
Rating:
5.0

Have a discussion with the oak ridge location about customer service and properly staging.

James B. 
Rating:
5.0

The associate that helped me was kind and courteous.

Alvin R. 
Rating:
5.0

Daniel at this location went above and beyond in providing great and friendly customer service. I had a great experience!

Raquel G. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

AL C. 
Rating:
5.0

Daniel at EZ Storage was great.

Mark N. 
Rating:
3.0

Customer did not leave a comment.

Brian C. 
Rating:
4.0

Customer did not leave a comment.

Jon T. 
Rating:
5.0

He came down to inspect the unit before we moved in and added new repellent. Unit was clean and dry. Very friendly and professional. I'd recommend this storage facility.

Vanessa K.  |  Reservation 
Rating:
3.0

Customer did not leave a comment.

Kenneth P D. 
Rating:
5.0

Fast and easy to deal with, thanks U-Haul

darrell H. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
4.0

Customer did not leave a comment.

mark D. 
Rating:
4.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Very friendly and so helpful! When moving it’s mice to have a company that’s got great and helpful customer service!!

Jacob N.  |  Reservation 
Rating:
3.0

Customer did not leave a comment.

Ralph B. 
Rating:
5.0

Customer did not leave a comment.

Harry C. 
Rating:
5.0

Customer did not leave a comment.

Hugh M. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
3.0

This is not the site that we chose for rental. It was out of our way and we were inconvenienced. We were told this site did not carry this size of trailer,?however when we went to the storage center the same truck was there and available. I believe we were misinformed by the U-Haul supervisor that we called and spoke with on Friday.

Craig D. 
Rating:
5.0

We have been a customer of EZ Storage for many years. We had two large units in the beginning and down sized to a small unit toward the end of our stay. They serviced all our storage needs.

ALEC C.  |  Overall Experience 
Rating:
5.0

Top of the line facilities with easy access.

ROBERT/KAREN C.  |  Overall Experience 
Rating:
5.0

Request made 3-weeks in advance for 5x8 trailer, but apparently only the more expensive and much heavier 6x12 trailer could be found in entire Chattanooga TN area. That really took a toll on vehicle's gas mileage as well as extra cost for trailer. Would appreciate it if you did better getting things that you offer to be actually there to use. "Tricia" was helpful for pickup and cordial to make sure business was done and trailer was attached properly. Thanks

James H. 
Rating:
5.0

Customer did not leave a comment.

Randall J. 
Rating:
5.0

Very nice staff and easy in and out. Pleased with the rate!

Chuck N. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Kyle G. 
Rating:
3.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Jacob F. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

elliot M. 
Rating:
4.0

Customer did not leave a comment.

GEOFFREY J. 
Rating:
3.0

Not sure who was at fault but I ordered a trailer and told person on phone my truck needed a ball and sleeve so he charged me for one. I get to uhaul and no ball so I had to drive to Walmart and get one.

ryan B. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
4.0

The people here were fantastic,enthusiastic and caring.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth N. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

the young lady at the storage location I picked up at was very nice and helpful. I will rent from this location and U-Haul again because of her.

roger L. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

I still did not get the recite that I was supposed to get by email

noam C. 
Rating:
5.0

The truck mechanically was horrible, terrible front end issues (vibration) and the brakes were suspect.

GERALD V. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

I rented an appliance dolly to move a refrigerator. Very convenient location for me. The lady in the office made the rental and return fast and easy !

RANDY K. 
Rating:
5.0

Customer did not leave a comment.

jeff M. 
Rating:
3.0

convenient Helpful service

Lori D. 
Rating:
5.0

Customer did not leave a comment.

Karin S. 
Rating:
1.0

The woman who works there is incredibly rude over the phone (we had multiple conversations). The truck was parked in mud which made it difficult to thoroughly inspect the truck. AC on the truck worked intermittently en route to destination.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

donald M. 
Rating:
4.0

appreciated you being open on saturday

miles S. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Great customer service! Thanks very much!

Julie B. 
Rating:
5.0

Great, quick service as a walk-up without a reservation.

BG S. 
Rating:
5.0

Toni did a great job accommodating our special requests! It was great to work with a business in our neighborhood! Thank you!

MELANIE L. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Cathy P. 
Rating:
5.0

Excellent service and very friendly.

ANGELIA G.  |  First Impressions 
No reviews have been submitted for this location.

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