Returned truck an hour late and was charged for a full extra day (pick up time was 6pm SK time which is 7pm MB time but the time difference was not taken into account), also returned truck with 3/4 of a tank if fuel with no reimbursement/credit... Overall very dissatisfied with the extra charges especially when we had to drive an extra hour and 45 minutes to pick the truck up to begin with and returned with more fuelDwayne T.
Customer Reviews for Fas Gas Swan River
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Every thing was goodKENNETH F.
Improve your website. Except for the excellent employee I would have left and never rented from you again. It is no wonder you ask only about the location... I would be embarrassed too if I had anything to do with that pathetic website.DAVID G.
Drop off location is in a small and unorganized lot, making parking/drop off difficult. Because of the smaller trailer, it took more time to rearrange and organize all of my stuff to fit which took more time then originally planned. I also had to put more items into the box of the truck which meant we had to travel even slower coming home, taking more time. I was originally told that the trailer was due to be dropped off at 8am but as long as I dropped it off anytime that day and during their hours of operation, I wouldn't be charged any extra fees. I dropped the trailer off shortly before 12pm the same day it was due back and during store hours. When I went to leave I was charged $33, the fee that occurs if you drop off when the store is closed for the day you were supposed to drop off. I questioned the personnel about this but she said she didn't know why or anything but that I had to pay it. I payed it but would have liked a better explanation after being told something different. After the trailer mix up and this, I don't think I will be using or recommending uhaul again.Kristen B.
Update your computers, and also train your employees better. Provide equipment to help people with the move as their was none to rent. I would never recommend you guys ever. No one knew what they were doing and I was trying to pay for the miles I was going to use and they said it would be fine I wouldn't be charged yet I'm getting charged for it also make sure your vehicles are filled befor the rentals.AMANDA P.
nothing negative averageLESLIE E.
He didn't know how to unhook the trailer so I had to do it and he was a strong large man and couldn't lift trailer off my hitch so I had to use my Jack from my car and do it to lift trailer off . I was filthy and cold and tired and I'll never use uhaul again . Again no safety equipment and Jack lift to lift and move trailer . Terrible company that doesn't supply each business location with a trailer lift !!! Employees will be hurt !!! And so was I !!!Barbara W.
Replace or maintain your equipment after each time you rent it out , I would hate to see anybody go through the ordeal that I went through.Edward L.
Packing pads or mats & trolly would help make loading easier for movingJEREMY H.
Customer did not leave a comment.Charlene C.
Customer did not leave a comment.CONNOR S.
Customer did not leave a comment.Kevin M.