There was a bag of crack and a crack pipe in the vehicle. I am not trying to get pulled over and arrested because one of your employees likes to smoke crack in the U-Haul. Absolutely ridiculous that this is a thing. Couldn’t believe it. Probably won’t ever use U-Haul again because now I have to be worried about illegal drugs in the car whenever I get one. So stupid. Get it together
John S
Customer Reviews for Fat Boy Deli And Food Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I made the reservation, it was for a one-way rental from Chicago to Iowa. When I picked up the u-haul, i was very clear that it was a one-way rental and I would not be returning it to the place I picked it up from. I was even given keys on a one-way rental key chain. When I was about half way through my 6 hour drive, I received an email that my entire reservation had been cancelled. I returned the truck the next day (since I arrived at my destination late at night) and that's when I learned that the place I picked the truck up had changed my reservation to an in-town rental after I picked up the truck, and then proceeded to cancel my reservation, even though I had already taken possession of the truck, which made returning it into quite a long process. I had also paid for a dolly to be included, and it was not present.
EMILY MIt was my first time booking a truck. When I booked it, nobody explained to me that it was going to be picked up from a random location. I thought it was going to found at the location where I booked it but it was not. My brother(the driver)and I wasted some time before picking it up. When we finally picked it up, it looked like we never did. But we didn't know until we tried to return it. I was on the phone for around 3 hours to be able to send it back. As I said before, it was my first time booking this service which was not pleasant because of the inconveniences that my family and I had.
Katy A