Have the charges correct. Do what you say you're going to do in terms of disounting the bill for helping you by picking up at a different location as I did. Have the correct equipment in the vehicle. I had nothing in there at all. The truck was empty and I had asked for a Dolly.Kelly P.
Customer Reviews for Fat Straw Nutrition
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kristen C.
Customer did not leave a comment.JOSEPH O.
This is the 2nd time I've rented a u haul from this location and they are great! The uhaul was ready and in great condition. The people at fat straw are great and helpful. Highly recommend!Kellie F.
Very confusing when no one is there to talk to. Attempted to call customer service and drove to another facility and was still on hold. Couldn't get the lock open. Wasted over half an hour trying to get the lock open. Still couldn't get anyone on the phone to help. Very impersonal when no one is on site to help. We didn't request a dolly or furniture pads yet they were in the truck and was in our way trying to load things. Ended up getting a facility opposite of where we were going so wasted miles that we had to pay for.Ben W.
Uhail never let's us down. Always the bestMarcia P.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.KEVIN C.
I was missing the dolly so it made my moving really, really hard. On top of that, calling your company and holding for 25 minutes then getting disconnected, made the whole experience bad.Trudy P.
There is not a thing to improve. The owner was very helpful. The truck was clean and ready to go when I got there to pick it up. Great experience.Peggy W.
Customer did not leave a comment.James S.
Customer did not leave a comment.LARRY R.
The truck cab was very dirty and smell like cigarette smoke. There was less than an 1/8 of a tank of gas when I picked it up. I returned it with more than that. It was very noisy and the weather stripping on the doors was falling off. There was a crack in the floor liner between the seats. Very disappointed with this rental.AshnaAn G.
Great professional and inviting. Fat Straw Nutrition I recommend highly.Annette T.
Well tunedTed J.