Customer Reviews for Fireplace Outlet

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fireplace Outlet

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Margaret P. on

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The return process using the downloaded phone application did not work for us. While I couldn't use my cell phone (work issued and cannot download), I had my husband come to pick me up. His download didn't work because the information I gave at time of rental didn't enable him to activate. It must be made clear to those returning when not open that the information must be consistent (phone number, name, etc) in order for download to work. Thank you for accepting the written return and voice mail message in lieu of the online app check in.

Rick C. on

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Matthew L. on

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Julie A. on

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I did a self pick up. My photos kept being rejected, which was very stressful as I could not wait until the next morning. I'd recommend that people are told to turn their screen brightness all the way up. I'm not sure how to get around this one, but when you self pick up you may be doing it at sunrise or at night and that affected my ability to take the photos. I was also charged for an extra day, which I am trying to resolve with Uhaul.

Robert D. on

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nothing, vehicle was ready, staff was great to deal with

Tom S. on

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Pick up was long. Computer was down and the phone didn’t work. Had to fill out forms multiple times.

mike b. on

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Truck was driven directly from Manchester to Danville and yet we were charged for going over on mileage . Gas was replenished yet we were charged extra for that as well. Gauge was difficult to read

Dawn R. on

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Angela C. on

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William P. on

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Include the moving blankets when ordered have someone verify

Chester B. on

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William V. on

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They don't open until 9:30 I had a reservation for 6:30AM and was supposed to be able to pick up using the app on my phone. Uhaul modified the pick up time to 9:00AM without my approval or the dealers request. I waited for three hours in the parking lot to get the vehicle

Marshall H. on

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Danielle Z. on

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Pamela D. on

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Picked up rental after hours. The uhaul app/website was a NIGHTMARE to navigate. After 45 minutes of frustration, I called CS to get the code for the lockbox. There’s got to be a better way!

CYRIL K. on

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Tires were low on air

Edward S. on

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When I returned the vehicle I returned the vehicle online but never received an email that the van was returned. Also when I went to pick-up the van I needed to go inside the store and get the keys? What if the store wasn't open, Those are the only two little things I had with my rental experience.

Stephen G. on

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The lever at the frount of trailer that control the up and down very hard to turn needed to be WD-40 I took care of

Douglas M. on

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MIKE A. on

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Rosa N. on

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Peter B. on

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Doug G. on

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Madison B. on

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Chris B. on

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everyone was very friendly an knowledgeable and the care trailer was very easy to use especially the slide in slide out ramps was very satisfying

Brian L. on

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Karen S. on

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Keith V. on

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Daniels L. on

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Fix your bathroom.

stephanie n. on

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This is a wonderful place to work with. Both staff members who assisted me were friendly, helpful, and very efficient. I will defintely be working with them in the future!

nick a. on

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Amanda V. on

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