Customer Reviews for Fireplace Outlet
(U-Haul Neighborhood Dealer)

189 reviews

23 Rte 125   Kingston, NH 03848

(603) 642-5899

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(603) 642-5899

23 Rte 125
Kingston, NH 03848

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jean S. 
Rating:
3.0

Nothing to do with the location, but I-haul did not have the equipment I RESERVED 2 weeks in advance and was very unhelpful in find me another one that had, I had to push very hard for them to find me one around me.

JACKSON M. 
Rating:
3.0

Dropped off a trailer after hours, was charged two extra days. There is no paperwork drop or anything there. I called uhaul, they stated I have to verify return on line, was not aware of this. "Frank" did refund the two days charge. Person at this location could have told me I had to do this when I called about the overcharge but did not, seemed unconcerned. I will do this in the future

George P. 
Rating:
5.0

Everything was great , start to finish!

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN J. 
Rating:
5.0

Professional in past, dropped off after hours

GEORGE P. 
Rating:
5.0

Super easy, friendly and straightforward service…thanks!

Brian N. 
Rating:
5.0

Customer did not leave a comment.

JARED F. 
Rating:
5.0

Customer did not leave a comment.

Mindy R. 
Rating:
5.0

Customer did not leave a comment.

Maureen O. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Not so pricey

CHARLOTTE V. 
Rating:
3.0

Having to take pictures of the truck, odometer, cleanliness, etc is a pain. I was never told that I had to take those pictures when I picked up the truck. If it wasn't because my girlfriend asked me to take the pictures just in case, I would not have been able to check out. It used to be as easy as dropping of the keys. Now it's just nonsensical paperwork.

Miguel C. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Excellent service

FOTIOS G. 
Rating:
4.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Penny G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

The customer service at this location was awesome, thank you!

Heather H. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Provide a printout of the transaction without asking. Otherwise, nothing.

Dominick D. 
Rating:
5.0

Customer did not leave a comment.

Yessenia R. 
Rating:
5.0

Very good customer service at this location

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

everything was excellent the person at the service counter was real good and polite it was great to do business with her.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Everything was great!

KERRY ANN Q. 
Rating:
4.0

Windows were full of dead bugs had to wash them before I could travel.

KENNETH T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS T. 
Rating:
5.0

Customer did not leave a comment.

nick A. 
Rating:
5.0

The young lady was very friendly and professional!

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT F. 
Rating:
5.0

Customer did not leave a comment.

mark T. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

Customer did not leave a comment.

Larry N. 
Rating:
5.0

Customer did not leave a comment.

kurt H. 
Rating:
2.0

Didn't know it took over an hour to sign in to get the code Lock was very difficult to turn the letters then to open Driver door didn't shut all the way I just needed the van and they reserved ne the bix truck that I felt uncomfortable driving

Michelle C. 
Rating:
1.0

There won't be a next time. I called at return because my phone would not allow location and she said everything was all set then they charged an extra fee. Lot of help that was. Next time I'll just go to Home Depot.

Ray K. 
Rating:
3.0

This location was only as good as the support system. Pickup location seemed to be learning as they go. Got very confusing. The personnel on the 800 lines did not have accurate info regarding my reservation.

lawrence L. 
Rating:
4.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Tara B. 
Rating:
5.0

Customer did not leave a comment.

Gordon D. 
Rating:
5.0

Linda was the best! Super helpful! Would highly recommend!

Nikolas K. 
Rating:
5.0

Customer did not leave a comment.

Nicholas A. 
Rating:
5.0

Helpful staff (Linda and Carl) made the rental easy and predictable. Van was Very Clean and worked well. All in All a very good experience! Thanks

Richard C. 
Rating:
5.0

truck was excellent, as well as theexperience

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

It was very easy to follow what to do using my cell phone. I would recommend your u-haul service to anyone. Thank you for making that transition go smooth Mrs Dougherty

Frances D. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
3.0

Why was my bill 60 when the advertised price was 19.95.

Michael C. 
Rating:
3.0

I filled the gas tank up to full and over fullled it by 1/2 a tank will I get paid the differents the $ 40.00 dollars and was priced too much maybe $20.-30 dollars but the service was ok!!.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Kathy G. 
Rating:
5.0

Customer did not leave a comment.

Deborah O. 
Rating:
5.0

Customer did not leave a comment.

D. Wayne B. 
Rating:
5.0

The staff member at the Fireplace Outlet was great, she even waited for me to call and verify that my insurance does not cover UHauls (I have USAA). Truck was clean, and I checked the truck back in after hours on a Sunday using the app without any issue. No issues at all.

John C. 
Rating:
4.0

I was lucky there were a couple of males to help me get the hitch on.. otherwise it would have been very difficult.

Elaine J. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Van was clean and ready as promised. Service great. No complaints.

karl M. 
Rating:
4.0

The return process using the downloaded phone application did not work for us. While I couldn't use my cell phone (work issued and cannot download), I had my husband come to pick me up. His download didn't work because the information I gave at time of rental didn't enable him to activate. It must be made clear to those returning when not open that the information must be consistent (phone number, name, etc) in order for download to work. Thank you for accepting the written return and voice mail message in lieu of the online app check in.

Margaret P. 
Rating:
5.0

Customer did not leave a comment.

Rick C. 
Rating:
4.0

Customer did not leave a comment.

Matthew L. 
Rating:
4.0

I did a self pick up. My photos kept being rejected, which was very stressful as I could not wait until the next morning. I'd recommend that people are told to turn their screen brightness all the way up. I'm not sure how to get around this one, but when you self pick up you may be doing it at sunrise or at night and that affected my ability to take the photos. I was also charged for an extra day, which I am trying to resolve with Uhaul.

Julie A. 
Rating:
5.0

nothing, vehicle was ready, staff was great to deal with

Robert D. 
Rating:
2.0

Pick up was long. Computer was down and the phone didn't work. Had to fill out forms multiple times.

Tom S. 
Rating:
4.0

Truck was driven directly from Manchester to Danville and yet we were charged for going over on mileage . Gas was replenished yet we were charged extra for that as well. Gauge was difficult to read

mike B. 
Rating:
5.0

Customer did not leave a comment.

Dawn R. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Include the moving blankets when ordered have someone verify

William P. 
Rating:
5.0

Customer did not leave a comment.

Chester B. 
Rating:
3.0

They don't open until 9:30 I had a reservation for 6:30AM and was supposed to be able to pick up using the app on my phone. Uhaul modified the pick up time to 9:00AM without my approval or the dealers request. I waited for three hours in the parking lot to get the vehicle

William V. 
Rating:
5.0

Customer did not leave a comment.

Marshall H. 
Rating:
5.0

Customer did not leave a comment.

Danielle Z. 
Rating:
1.0

Picked up rental after hours. The uhaul app/website was a NIGHTMARE to navigate. After 45 minutes of frustration, I called CS to get the code for the lockbox. There's got to be a better way!

Pamela D. 
Rating:
5.0

Tires were low on air

CYRIL K. 
Rating:
5.0

When I returned the vehicle I returned the vehicle online but never received an email that the van was returned. Also when I went to pick-up the van I needed to go inside the store and get the keys? What if the store wasn't open, Those are the only two little things I had with my rental experience.

Edward S. 
Rating:
5.0

The lever at the frount of trailer that control the up and down very hard to turn needed to be WD-40 I took care of

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
4.0

Customer did not leave a comment.

MIKE A. 
Rating:
5.0

Customer did not leave a comment.

Rosa N. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Doug G. 
Rating:
5.0

Customer did not leave a comment.

Madison B. 
Rating:
5.0

everyone was very friendly an knowledgeable and the care trailer was very easy to use especially the slide in slide out ramps was very satisfying

Chris B. 
Rating:
4.0

Customer did not leave a comment.

Brian L. 
Rating:
3.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Keith V. 
Rating:
3.0

Fix your bathroom.

Daniels L. 
Rating:
5.0

This is a wonderful place to work with. Both staff members who assisted me were friendly, helpful, and very efficient. I will defintely be working with them in the future!

stephanie N. 
Rating:
5.0

Customer did not leave a comment.

nick A. 
Rating:
5.0

Your online uhaul site on a mobile phone does not work properly

Amanda V. 
Rating:
5.0

It was impossible to sign in online for 0800 Pickup. ...I had to wait till they opened. ..Very frustrating. ..this due to location finding app problem with cell phone.... Other wise they were awesome!

Dawn D. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
4.0

Customer did not leave a comment.

Karen S. 
No reviews have been submitted for this location.

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