Customer Reviews for First City Pawn & Jewelry

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of First City Pawn & Jewelry

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wade V. on

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Late to open and seemed like that just didn't care. Very poor customer service. Completed all info on line and paid before picking up and still took 20 minutes. No walk around the truck no nothing handed me the keys inside the building and said your truck is out in parking lot.

Jourdan Z. on

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hugh F. on

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Debbie B. on

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Russell H. on

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Excellent staff. Secondary job for these folks and they executed it thoroughly and thoughtfully,

Lisa C. on

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It's inside a pawnshop and the staff seemed a little disjointed about the uhaul part of things. Very nice, just a lot of different things going on. My gas gauge wasn't properly noted on the contract.

Mike F. on

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randy S. on

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randy S. on

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Heather H. on

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We returned the trailer Sunday night, but the online turn-in would not work once tried to submit pictures. Thus, we were also charged for the full 2 days--not to the fault of this location. This is a downfall for early returns and the hours of this location not working well for a return on work day.

Rick H. on

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Stacie Y. on

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Brian L. on

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Reservation was for 9:00 pick-up. Store employee didn't show up until 9:20. I discovered that my reserved truck had a padlock on the back. Store employee was unable to remove lock with bolt cutters, so he attempted to set up a grinder with air compressor. Took 35 minutes to remove lock. Lost 1 hour of my time. Will never use again.

hannah H. on

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the service i received from the uhal shop in leavenworth was great, however how i was treated for a employee mishap was absolutely not okay.

Michelle S. on

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Kevin J. on

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Great transaction, The staff at the shop were excellent and this could not have been an easier transacation

Jeremy S. on

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Duncan M. on

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Timothy M. on

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have the proper hours displayed on the UHaul website for the drop location. correct opening time is 10:00 central.

Ralph T. on

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Both employees were very friendly and professional

bob T. on

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Thomas T. on

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Todd B. on

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Excellent customer service. I would rent from them again due to how well the treat customers.

James C. on

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The type of hitch on your trailers could be a better one. The screw down don't get tight for a good pullen trailer you get alot of bounce and jerking with it

Matt M. on

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ROBERT B. on

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I was told by an employee on the phone that they close at 4:30pm. I took two hours vacation to get there in time to pick up the trailer. Then found out they close at 6. That is money out of my pocket. Then, when hooking it up, the male employee stood and watched me do all the work, not offering to do his job. Not a good first time experience there. I am also getting tired of driving 30 miles round trip to pick up a trailer. I book well enough in advance that one should be available.

Lisa F. on

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nancy A. on

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Rachel was extremely helpful and she was very careing for a Post 09/11 and a widow of a Vietnam Purple Heart Veterans. She went above and beyond to make sure we were taken care of. Hopefully she will get acknowledged for an outstanding job. Out hectic world today needs more people like Rachel. Thank you so very much

STEVE H. on

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more trained staff--my rep basically had to be led step-by-step through the process by another rep who was trying to assist other customers

Thomas G. on

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Matthew N. on

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This location was 40 miles and over an hour drive from my house. My preferred location was only 10 minutes. UHaul over booked the area and passed their poor planning on to their customers. I called to try and get a different location or size of truck and got laughed at for asking.

andrew W. on

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