Customer Reviews for First USA Storage Kannapolis
(U-Haul Neighborhood Dealer)

148 reviews

2745 N Cannon Blvd   Kannapolis, NC 28083

(704) 935-2288

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(704) 935-2288

2745 N Cannon Blvd
Kannapolis, NC 28083

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

KIMBERLY B. 
Rating:
5.0

Customer did not leave a comment.

mary jane E. 
Rating:
4.0

Helpful and friendly. Maybe a few instructions on simple things, like pairing phone, turn on bay lights. It could even be a small booklet or a few web pages so you know before hand.

KEITH M. 
Rating:
1.0

They didn't park the truck outside so it pushed moving by a few hours. The lady working was very nice though no issues with her - but the truck should've been parked outside the gate for my mobile pickup. The truck was super old too.

ALEX M. 
Rating:
4.0

Customer did not leave a comment.

WENDY T. 
Rating:
5.0

Customer did not leave a comment.

Joshua D. 
Rating:
5.0

Great experience! The lady working in the office is wonderful! She was very patient, kind and compassionate. I was stressed the day I picked the truck up but her calm spirit help to calm me.

KENYA W. 
Rating:
5.0

Nothing

Leonia P. 
Rating:
5.0

Customer did not leave a comment.

JESSIE K. 
Rating:
5.0

Smooth and easy process.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
1.0

I'm very upset that I have been calling several times and emailed in regards to this rental…. I'm being charged for equipment that I did not get. Very unhappy….

JAMICA N. 
Rating:
5.0

Sevice was very fast. Friendly staff

Joe R. 
Rating:
5.0

Customer did not leave a comment.

JOANN O. 
Rating:
3.0

Customer did not leave a comment.

Lawrence O. 
Rating:
4.0

Customer did not leave a comment.

Shelley D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Excellent customer service person.

Allen T. 
Rating:
4.0

Late night return. Signage easy to read and space for vehicle adequate. Representative that phoned the next day was pleasant and helpful.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

I was told one fee over the phone and had to pay more watch out for hidden fees

Kevin E. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Drop off instructions were clear

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
3.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Very nice folks, very professional at this location.

Farrell Glenn F. 
Rating:
5.0

The customer Service was great. The process was very smooth and easy. .

James K. 
Rating:
5.0

I had the best experience, both at pick up and drop off. The staff was super friendly and knowledgeable. I have used u-haul in the past, but the Kannapolis location is overall the most efficient and professional. I will use them for all of my moving needs in the future.

DENISE B. 
Rating:
5.0

I don't see any need for improvements due to the employees being very professional. I was there Friday and Saturday and both employees were very professional and courteous. Great team work.

WILLIAM M. 
Rating:
5.0

Kayla is fantastic, knowledgeable, friendly and professional.

NORMA C. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE C. 
Rating:
4.0

Customer did not leave a comment.

KARON E. 
Rating:
4.0

Customer did not leave a comment.

KARON E. 
Rating:
5.0

Customer did not leave a comment.

KEYISHA S. 
Rating:
4.0

Customer did not leave a comment.

Adam N. 
Rating:
5.0

Customer did not leave a comment.

Tramel R. 
Rating:
1.0

This location has poor customer service

BRIANNA L. 
Rating:
5.0

Customer did not leave a comment.

SUSANNE H. 
Rating:
5.0

Great team at this location!!

ZACHARY P. 
Rating:
3.0

Stop overcharging

Terence P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
2.0

Did not appear to want to have customer's.

Sam L. 
Rating:
3.0

The price in the mileage

Johnny T. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
5.0

I had a very good experience with this location also!!! Kala was great and very prompt checking me out. I would recommend this location to everyone.

Kim M. 
Rating:
5.0

Customer did not leave a comment.

CAMERON T. 
Rating:
4.0

The young lady that helped us was excellent!! Awesome customer service attitude

JOSHUA S. 
Rating:
4.0

My wife and I just closed on our house hence the need for a Uhaul truck. The following night, we got an alert from our credit card company that someone had attempted an $8000 charge. We later found out that Uhaul had charged $36,000 for whatever reason. Our spending card for the move was frozen and the urgent expenses that we needed to take care of for the week were rejected. I am very disappointed in a company that I have always used for all my moves. I couldn't pay my floor guy or buy the supplies for him to get the work started. Thank you Uhaul Frantz Coulanges

Frantz C. 
Rating:
1.0

I needed to extend my rental and wasn't given an explanation for why I couldn't. I was very disappointed with my experience. I would never use this location again.

Charlie B. 
Rating:
5.0

We had no problems and, the lady that helped us was very nice and professional.

DEBORAH P. 
Rating:
5.0

The remote access was a little slow responding.

MYRON L. 
Rating:
3.0

Customer did not leave a comment.

ceara D. 
Rating:
5.0

Customer did not leave a comment.

CHERYL H. 
Rating:
5.0

My experience when I picked up was great. Although the clerk told me since no one had reserved it as long as I bought it back before 6(closing) she wasn't going to trip. Then that day called 3 times acting as if I had stole truck and as if she didn't tell me as long as I bring it back before closing she was ok with. I had already told her I was up the street participating in a fall festival. She said its cool as long as its back before 6. All I'm saying is don't make it seem like to a customer waiting for the truck that I went over my time and she wasn't aware what was going on because she's the one said it was ok for me to go over my time. I never do it anywhere I rent a uhaul. Just don't lie to customers and then act as if you had nothing to do with it. You basically called your customer a liar. She might say this isn't true. I have a witness that can attest to this entire encounter. The same way she called to see where the truck was. When she realized someone had reserved she should have had the decency to undo what she said and just say I know I said before 6 but now someone has reserved it so it has to be back by 5. That would been the right thing to do. Instead of acting like a customer stole the freaking truck. I really don't appreciate being treated like I stole something or that I'm a liar. Im adult and I have adequate income. I don't have to do either one. This could have ended so bad. With all the things going on in the world today. All it takes is one lie to mess up someone's life. Lesson learned don't trust the lady at the uhaul place in North Kannapolis. The place itself was perfect. Location...accessible and convenient. Thank you

Toni H. 
Rating:
5.0

Just sucks it cost so much to use (.99 cent er mile, it's usually.79).

CURTIS L. 
Rating:
3.0

Cockroaches in the cab while driving almost made me wreck.

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

Alan G. 
Rating:
4.0

I have not recieved my return on my refund yet.

Brenda W. 
Rating:
4.0

Customer did not leave a comment.

RANDALL H. 
Rating:
5.0

Customer did not leave a comment.

Tabitha J. 
Rating:
5.0

THE LADY WORKING WAS AWESOME VERY HEPLFUL

mary B. 
Rating:
3.0

The truck did not smell freshly clean during this COVID season. The front desk lady put my drivers license on the desk after it was handed to her. She should have handed it back to me. Everything else was good.

Regina I. 
Rating:
5.0

Excellent customer service experience and support.

Kimberly M. 
Rating:
3.0

Customer did not leave a comment.

Sam L. 
Rating:
3.0

Customer did not leave a comment.

Alexandria D. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Johan F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
5.0

Good customer service

John S. 
Rating:
5.0

Customer did not leave a comment.

Tommy R. 
Rating:
5.0

Customer did not leave a comment.

Pete Z. 
Rating:
3.0

Customer did not leave a comment.

Vivian T. 
Rating:
5.0

Customer did not leave a comment.

Connie R. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
4.0

Explain a little more information on the drop off procedures.

Kenneth K. 
Rating:
5.0

Great service!!!

Donettie B. 
Rating:
5.0

They were good people to work with..

Claudia W. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
4.0

Customer did not leave a comment.

CATHY W. 
Rating:
5.0

Customer did not leave a comment.

michael H. 
Rating:
3.0

You advertised how low your prices but truth is they are NOT at all we end up paying almost $100, only for a couple hours plus we fueled the truck with gas! I will make friends, family and who ever ask aware of this.

Serapio M. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
1.0

There was bird shit and bird seeds in the truck. I was also promised a pick up at a different location closer to my home and was told at pick up that morning I to go to another County to pick up the truck. When I got there the location wasn't open I had to wait an hour or so and they did not have all the moving equipment I ordered for my move totally disappointed I will not use Uhaul again! I feel I shouldn't have been charged all the mileage as well, it wasn't my fault you all didn't have the truck where I made my reservation!!!!

Erika P. 
Rating:
1.0

No one was available to assist with check in or check out nor available so I could purchase boxes or tape when I needed it. My dolly was not in the truck. I wasn't familiar with the check out and put the key in the Dropbox and no one was available to assist. I called several times the next morning to get assistance with my check out and never got a answer or a call back.

mandy M. 
Rating:
5.0

Customer did not leave a comment.

Marvin L. 
Rating:
3.0

Customer did not leave a comment.

robert A. 
Rating:
5.0

The receptionist was very helpful and kind. I would recommend it, if I would to need another tow dolly rental for sure I will come back. The only draw back was one of the dollies lights wasn't working other than that I'm thankful for the service

FLORES E. 
Rating:
5.0

Customer did not leave a comment.

Michelle I. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
3.0

Customer did not leave a comment.

Joy R. 
Rating:
5.0

Kim was absolutely fantastic. She answered all of my questions and was very patient with me. She was very knowledgeable and professional.

Jill S. 
Rating:
5.0

Customer did not leave a comment.

Bobby P. 
Rating:
1.0

Our total experience with U-Haul in this already extraneous move that we had was incredibly horrible; uhaul made it even worse for us by there not having our order correctly. They didn't supply us with the appliance dolly we requested and also they didn't have our return vehicle incorrectly so many things started wrong at the Wilkinson Boulevard store, and when we made our return to the Cannon Boulevard store in Concord things was even worse. We end up having to pay more money, and I feel like it was half our fault on what happened in this move with U-Haul. I believe that we should get half of our money back. However, I do understand the business, but I won't be returning to either one of these U-Hauls this has been my worst experience with you all.

Monroe R. 
Rating:
4.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Ed M. 
No reviews have been submitted for this location.

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