Customer Reviews for Fleet Repeat

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fleet Repeat

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Nathan D.
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The process was fast and easy. Very helpful and polite staff

Karri R.
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Customer did not leave a comment.

Karri R.
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Customer did not leave a comment.

Mary K.
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Excellent and efficient customer service thank you! Back of truck was not swept out before I took it with me- there is a sign inside that there is an additional fee if the truck is not clean- and so I cleaned it once and then cleaned it after. The cab of the truck also smelled of cigarettes strongly. I mentioned this to the gentleman working and he said he would note it and I would not be charged. Still not a smell I wanted to have with me all day long- and yet, there it was. I did have luck with a same day rental so in the end yes I would recommend to a friend.

Brian M.
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Nothing. Outstanding customer service.

Phillip H.
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Really helpful staff

Phillip H.
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Really helpful staff.

Abe A.
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Customer did not leave a comment.

Charles D.
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Customer did not leave a comment.

Scott S.
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Customer did not leave a comment.

MICHAEL F.
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The man behind the counter i did get his name was extremely helpful and polite

Brandon S.
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Not happy with my card being charged an amount exceeding what was supposed to be charged and also an amount of hats no where on my receipt.

Patrick S.
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UHaul agent a really good guy. Will return.

Clarence L.
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Could not tell that it was a uhaul location Poor signage.

robin D.
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We are very particular people when it comes to cleanliness. My husband was not happy with the interior of the cab.

ROGER O.
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Customer did not leave a comment.

ANDREW E.
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Location was fine and I dropped off the trailer late in the night before the trailer was due.

James N.
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The owner was very friendly and accommodating. When he heard I was driving from Boise to Sacramento, he graciously reduced my mileage from .79 to .49 saving me hundreds! I rented a 26' box truck. It really drove nice. It was powered by a Triton V10 which I am now a HUGE fan of. The cab was very comfortable. I would highly recommend U-Haul AND this establishment.

Suzan A.
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Customer did not leave a comment.

Dwayne R.
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The website appears to not know the timezone of the person making a reservation. I originally had a 3:30 pm reservation, I called in to see if I could get something earlier and was informed that I was, in fact, late to pick a truck at 1:30 pm. Then I noticed that it was not for the location closest to me, as I requested. (The location less than 500 yards from my house) I was instead routed to a location 3 miles away. That said, I found the operator of this location both friendly and helpful. The vehicle was exactly as expected and I concluded my business in the vehicle without drama.

Brik S.
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In my opinion it would be difficult to improve anything . This location is a smaller dealer and they are able to give much quicker and better service. Easy to work with, very friendly and professional.

ELI B.
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No person at drop off location during business hours, parking lot too exposed to passing traffic, high risk of vandalism or theft

Jack B.
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There was very little signage to let me know I was in the right location. I worried that I was leaving my truck in a vacant parking lot. If you can't staff a location, make sure that people know where it is and what to do. Again, to be fair, I spoke to a person this morning in Boise who assured me that the truck was fine.

Chris P.
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Fast, reliable, courteous, and knowledgeable service! Thank you!

Timothy B.
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On my way to San Diego the trailer constantly had a problem with a tire losing air. I had to stop every 200 miles to charge the tire with air. I am asking for a credit in the amount of $10 per day. Which equals $40 for the entire trip. I turned the trailer in 1 day early. My number is 619 654 0323. I am lucky I got there without ruining the tire. It was the left front on the driver's side.

PIERCY R.
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Customer did not leave a comment.

Whitney G.
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The store hours said until 5pm and I was there at 330pm to return it and now one was there. I came back again just before 450pm and still no one there. I wasn't prepared to do the mobile checkout

Cindee G.
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The person working there was friendly, but he talked me into just leaving and getting an email receipt. He seemed to imply i would take a while before I could be checked in, so I agreed and left. I should have stayed throughout the checkout process. I was charged a cleaning fee of $10 even though I left the truck CLEANER THAN I GOT IT. The truck wasn't even clean when I got it--all the windows and mirrors were dirty and there was dust and dirt in the back cab. I swept it out (before and after the rental) I looked online and saw that the rented pads were supposed to be folded. It would have been nice if they mentioned that when I checked out the truck. Since they were clean, and wrapped in plastic, I assumed they had to be washed before wrapping in plastic again. Nope, not the case. Most of them were folded, but a few weren't, so I was charged $10 for what was likely about 2 minutes worth of work. I could've done that if I had known. Watch out for U-haul. They will nickel and dime you for EVERYTHING POSSIBLE.

Sharon C.
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Great equipment, not a good location

William R.
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Customer did not leave a comment.

Sharon W.
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Customer did not leave a comment.

Mohammad B.
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That guy is rob off

Paul S.
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I dropped off the trailer per uhaul instructions. The operator of this location logged in my trailer five days after I dropped it off, then tried to charge me three days for a late drop off. What a knucklehead! Very unprofessional!

Becky A.
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It was absolutely wonderful. I was a bit nervous having never rented before but people were kind, prepared, and made the day a huge success. Thank you!

Salena C.
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Customer did not leave a comment.

michael E.
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Customer did not leave a comment.

Andie B.
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Customer did not leave a comment.

Robbie P.
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Customer did not leave a comment.

Danielle E C.
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Customer did not leave a comment.

Michele F.
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Customer did not leave a comment.

Godofrebo S.
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Customer did not leave a comment.

James S.
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When returning the truck at 3:00 pm there was no one present at the drop site. There is an older drop-off sign with a box to deposit the key and a copy of the contract. Requested you place a lock on the truck box and leave the key to prevent equipment theft. In general a poor arrangement.

Jarrod J.
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I have rented from this location multiple times. The owner is professional, friendly, and knowledgeable. I will be back.

Jubalee D.
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Wouldn't use uhaul long distance ever again....

Lauren J.
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Customer did not leave a comment.

Kelli P.
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No one was around when I dropped off my U-Haul trailer. There were just other trucks and trailers around and I wasn't sure where to park. I just picked a spot and left it there. The area was tidy enough, but I wouldn't call it inviting. It just seemed a bit awkward to me.

STEPHEN H.
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Customer did not leave a comment.

Don C.
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Customer did not leave a comment.

keri F.
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Tim E.
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amos S.
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Thank You

Dick L.
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All good.

Perry K.
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Customer did not leave a comment.

thomas R.
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Customer did not leave a comment.

DAN W.
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Excellent Empowering SUperior Service!

jim C.
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Customer did not leave a comment.

Ralph G.
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Thanks The gentleman at this looks location was very easy to work with.

Eric D.
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besides the trucks being there it is confusing where the office is. lack of signage.

Randy M.
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Hire a manager like the one on Chinden. A great person, great service and a pleasure to deal with!!!!!!!!!!!! Thank you.

steve D.
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Paul is a nice guy.

Eric K.
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The owner was waiting for me as I drove in with trailer today. He volunteered to drive my truck to back the trailer into the spot he had slotted for the trailer. I was in and out of there within 10 minutes. A please to work with this professional vendor.

Michael O.
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Very easy process.

Sophia D.
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Very helpful!

Gwen R.
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NA

nick S.
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Customer did not leave a comment.

andrea H.
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You debited me for two U-Haul charges when I only orders one truck, an extra $1000 was gone. I had $1200 to spend on my truck and $1200 to spend on the weekend move. I was left with $200 to move over a three day weekend. Casey Jones the manager was cruel and combative and insulting. I told him I didn't want to deal with him because I didn't deserve any his combativeness (I'm a middle aged grandma and I'm too old to put up with it). He said he was the “president of marketing”, he was the “end of the line”, he said I “had jumped a lot of levels and I was lucky to get him and I was not speaking to anyone else”. I told him at his level he isn't allowed to act like that. Cruel. Cruel. No other word could describe him other than cruel.

Brandon V.
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Customer did not leave a comment.

Partick F.
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Customer did not leave a comment.

Matthew U.
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Customer did not leave a comment.

Aaron S.
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Business was locked when I arrived to get my trailer. Guy eventually arrived, issued a tow dolly that had a fender taped together with electrical tape. I ended up having to patch it twice from Boise to Salem. For my first time renting from UHaul, there was no “what you need to know to rent” document for using a tow dolly. I didn't know you needed a 2” hitch ball and a 4 pin electrical adapter to my standard 8 pin on my truck. The UHaul rep was happy to sell me a hitch and connector for another $40. This whole operation is shady and I probably won't rent from UHaul again. The building and operation is shady, I was instructed to go to this location as the other one in Boise didn't have a dolly. I will travel elsewhere next time if I need a dolly, I won't pick up from this location again.

Don B.
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Customer did not leave a comment.

Michael R.
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Customer did not leave a comment.

David G.
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Customer did not leave a comment.

McKenzie H.
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Customer did not leave a comment.

Amy A.
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Customer did not leave a comment.

Tom C.
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Customer did not leave a comment.

James H.
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Person who helped me was great. Professional and courteous.

Jamie Z.
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The location was open, but empty. Called 3 times and nobody answered. Returned the truck with 7/8 of a tank and receipt says it only had 3/4. This is simply not true. It may have been a tad under 7/8 but was definitely more than 3/4.

ADAM K.
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great prompt FRIENDLY AND PROFESSIONAL!

Clinton B.
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Very nice man. Interesting office decor that prompted conversation. Efficient processing.

Nathan H.
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Customer did not leave a comment.

dennis C.
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Friendly and convenient.

Katrina G.
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Thanks Terry for all your help. You went above and beyond. Would definitely recommend.

Mary B.
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Truck was dirty but fine and served its purpose. However, the guy that rented to me was a total jerk. He spoke very rudely and treated me as if I were very stupid. I will never return nor will I tell anyone to choose this location. Not impressed at all with the guys lack of customer service.

Steve A.
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Customer did not leave a comment.

Robert B.
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This location was just drop off the trailer and check it in online. It was a Sunday so no one to help. The location was somewhat hidden. However, the online check in was easy.

Cassandra S.
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Customer did not leave a comment.

Katelyn M.
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The owner/employee who helped us (Marc) was confused about what I had already paid - he said it the confusion was due to new software. He did minimal equipment tutorial and was sarcastic and curt when my girlfriend asked for further instruction. Otherwise equipment was great And the location was convenient.

Bruce B.
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Tery was very helpful

Mark S.
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Item were not in truck that were ordered, like blankets and appliance mover

Alfredo S.
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Quick delivery that was rather painless

Amanda H.
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Staff were incredibly helpful.

Shari G.
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Customer did not leave a comment.

Liam M.
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Customer did not leave a comment.

Timothy R.
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Customer did not leave a comment.

Dona K.
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It was hard to find. There was no one there at first. I asked if there was anything they needed like to see my receipt and he said no. So I left the trailer and went home. I also asked if I could get a return because I did not use the two packages of pads and he said no. Now I got a Bill charging me for some pads. What can I do?

Barbara J.
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Reservation was made one month prior at the Fairview Boise UHaul location but the day of pick up there was no truck or reservation. Was sent to Fleet Repeat to get a truck from them. Once again there was no truck. Unexpectedly, a truck did arrive about 10 minutes later. At 4:15 when moving was completed, no one was at Fleet Repeat to check in the truck. Wrote down the mileage and saw it was LESS than the original starting mileage listed on the contract. 275 miles LESS! Finally was charged for driving 39 miles when in fact only drove 28.5 miles! After Fleet Repeat realized his mistake, a correction was made; however "Joe" representing UHaul was a complete disaster.

Charles T.
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Customer did not leave a comment.

Michael O.
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Service and process was great. Mark was very friendly, knowledgeable and easy to work with.

ALBERT R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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