Customer Reviews for Foodette
(U-Haul Neighborhood Dealer)

804 reviews

7446 Peppers Ferry Blvd   Fairlawn, VA 24141

(540) 639-3236

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2:30 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(540) 639-3236

7446 Peppers Ferry Blvd
Fairlawn, VA 24141

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2:30 pm
  • Sun: 10 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Kyle B. 
Rating:
1.0

Called on the phone to ask if we could drop off the truck early. Never mentioned a $20 service fee (for what - getting the keys out of a drop box?). Also - we filled the gas tank to level the representative stated and they charged us $30 + more. Not impressed. We will look for another company next time.

Thomas W. 
Rating:
3.0

The store drop off location has nothing but some booze and video gambling items, friendly staff but it.is not a place with many amenities or supplies for moving.

Shannon C. 
Rating:
4.0

We were given a truck with no functioning AC during a heat wave. It was a health hazard and my husband who drove it got sick.

Elizabeth G. 
Rating:
2.0

A/C didn't work. Wouldn't give me pads until I reminded them I had paid for them. Engine light on when I picked up. Found out after I called assist that gas cap wasn't on good. Only had a 1/4 tank of gas when I picked up.

Kevin W. 
Rating:
3.0

I started the mobile return and had to stop in the middle. I received a very strange call from uhaul asking if I was returning the truck. Of course I was just had t finished the process. It was not a respectful call and uhaul shouldn't have called me. This was a day before the return date. Don't treat your customers with suspicion.

sarita M. 
Rating:
1.0

Couldn't understand him and he didn't talk explain or answer anything still haven't got my deposit

sara W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

Location is old, dingy and staff barely communicated with me.

Joseph W. 
Rating:
4.0

Customer did not leave a comment.

Patricia W. 
Rating:
4.0

Customer did not leave a comment.

Sandra C. 
Rating:
3.0

Customer did not leave a comment.

Chad B. 
Rating:
1.0

Didnt tell me to refill gas, charged me 101$. extra for the tank, even though didnt tell me to refill.

Adnan K. 
Rating:
3.0

Customer did not leave a comment.

Hubert M. 
Rating:
5.0

Customer did not leave a comment.

TAMMY E. 
Rating:
1.0

First, my reservation was for a 15 foot truck, but when I arrived the only truck the had was 26 feet. I was the only one there and it took 40 minutes to process me out of the store. The person had to call the central UHaul number to complete the rental. Customer service was non-existent and the truck was dirty.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Excellent customer-friendly focused service; it was a pleasure to rent at this location with this vendor. Rental began on a Friday morning with trailer hook-up, administrative review, processing, and return on the following Sunday; excellent service -- fast, friendly, and on time.

Gray S. 
Rating:
1.0

Your Online service is frustrating. Instructions are not clear.

Marc S. 
Rating:
5.0

I recommend air fresheners. Other than that we all had a blast! Thank you for everything!

Sarah H. 
Rating:
3.0

We had to spend quite a bit of time cleaning the u haul once we got it back to our house before we loaded it. It had not been cleaned whatsoever since I guess the last person used it. There was mulch and dirt everywhere. Also, when I booked it online,I listed and paid for a dolly and I did not get one. I've rented u hauls before and never had an issue but this was bad.

Joseph E. 
Rating:
4.0

Customer did not leave a comment.

Dwight L. 
Rating:
4.0

Customer did not leave a comment.

Luke N. 
Rating:
1.0

When a customer calls and needs uhaul a 2nd day, why charge a $20 inconvenience fee when you have 15 other uhauls available at your site. Seems to.be unfair to the customer.

TRACY K. 
Rating:
3.0

The front right tire was low. We had to pay to air up the tire. The truck was very rickety sounding. Directions on filling up to 1/4 full was unclear.

Michael W. 
Rating:
1.0

Customer did not leave a comment.

Avery T. 
Rating:
5.0

The truck inside was a little dirty and couldn't see out of windows but overall good

PAMELARENEE M. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
3.0

The truck was filthy with animal hair.

Angie M. 
Rating:
2.0

why was I charged an after hours service fee when the sign said open? I waited at the counter and no-one came so I used the drop box and got charge $20??

Bru B. 
Rating:
5.0

Customer did not leave a comment.

Megan R. 
Rating:
4.0

Super easy, great first experience.

ROBERTEUGENE R. 
Rating:
3.0

Customer did not leave a comment.

GREGORY K. 
Rating:
5.0

I had an issue with the rollup door opening to fast, U-HAUL was very prompt with assistance . Thank you.

TERRILYNN B. 
Rating:
4.0

Customer did not leave a comment.

Kathy I. 
Rating:
5.0

Everything was very professional. Thank you.

TERRILYNN B. 
Rating:
5.0

This location has a great selection. I'm sure this will be my go to place for truck rental.

Micheal T. 
Rating:
5.0

Customer did not leave a comment.

Saeed B. 
Rating:
3.0

Inform customers of the $20 after hour drop off charge up front. On weekends you will have to pay this extra fee or pay for an extra day unless you can complete your move in 5 hours since the location closes at 2:30. Ridiculous especially for a trailer rental.

GREGORY Z. 
Rating:
3.0

The trailer worked well, and the representative at the location was very helpful. However, I would like to know beforehand what other equipment is needed. In my case using the motorcycle trailer, I needed my own ratchet straps, (thankfully I already knew this) and an adapter for plugging in the lights (which I had to buy at the location, expensively).

DEBORAJOAN S. 
Rating:
4.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

DEANJAMES A. 
Rating:
5.0

I absolutely love the little gentleman that helped me rent the U haul. He was wonderful, very kind friendly and understanding

SUEKATHRYN R. 
Rating:
5.0

really great and easy to work with !!!

JENNIE G. 
Rating:
5.0

Rental period should be for 24 hrs. I was overcharged and was told after that the rental period was 12hrs

MARKDURAN K. 
Rating:
5.0

Customer did not leave a comment.

WALTERJEFFERSON S. 
Rating:
2.0

Be available to all for rental pickup. I wait for 1 hr to get the truck.

JONATHANMARK B. 
Rating:
5.0

Customer did not leave a comment.

SUELLENTRAIL K. 
Rating:
4.0

Customer did not leave a comment.

NANCYCHESBRO R. 
Rating:
5.0

ease of renting good fast and out the door on my way thanks

NELSONEUGENE S. 
Rating:
1.0

rude customer service. cargo was not clean

CHYNANAVIEA B. 
Rating:
5.0

Not sure why this location has gotten some bad reviews. The man who checked us in was fast and friendly. We had no problems at all.

STEVEN B. 
Rating:
1.0

Find another uhaul location. Business. the company leasing out yalls equipment to the consumer needs to service the equipment properly before we take it . I would like a call back from district office please... 8049444246

JENNIFERCHERREE W. 
Rating:
3.0

Individual assisting in the final details to check out the truck was speaking in another language with some one on his phone while half helping me and was pushy about my pulling the appliance dolly out of the store instead of giving some assistance when I couldn't direct it out the way he was all but pushing me to go. The truck was parked in the back and I was left to go find it, pick up the heavy dolly and put it in the truck on my own. Now I'm not little and no slouch with what I can lift but a little help would have been nice, I understand COVID and all but really........

SAMANTHAEASTRIDG V. 
Rating:
1.0

Fix the rear view mirror and fix the exhaust,it was horrible driving this 4 hours.

BETTYANN B. 
Rating:
5.0

Customer did not leave a comment.

Scott V. 
Rating:
5.0

In a small town, they had the equipment we needed when we needed it.

ROSS W. 
Rating:
3.0

The truck had a broken mirror and the engine light was on. Also it did not indicate that the place was going to be closed on that day. I had also ordered a hand truck that I was charged for but did not get when I got there. I still have not been reimbursed for that charge.

CAROLLEE M. 
Rating:
5.0

Easy return process

Charles B. 
Rating:
2.0

The drop off location was closed at the appointed business hours. I dropped off on day 2 of a 2 day rental, called UHaul and was told to go back the next day - I did (a 30 mile drive one way) and no one there. Then I get a charge for after hours service and a fuel charge - though I filled the truck up before I returned it.

BRUCEWAYNE S. 
Rating:
4.0

Customer did not leave a comment.

Marilyn B. 
Rating:
5.0

Customer did not leave a comment.

Bryce D. 
Rating:
1.0

This was the worst U-Haul experience I've ever had. The man was screaming and yelling at me and my son because he told us that we were responsible for parking the vehicle and trailer into its designated place in his parking area. We have no experience backing a truck and trailer into a narrow parking space. He literally stamped his foot and screamed at us. I finally told my son to just forget it and I turned in the truck and trailer via the web. I told the guy that it wasn't our responsibility to back up the truck and trailer into a small parking area behind his store. He was incredibly rude.

Dawn F. 
Rating:
5.0

Customer did not leave a comment.

Okey M. 
Rating:
5.0

Customer did not leave a comment.

GRANT S. 
Rating:
5.0

Customer did not leave a comment.

Chad W. 
Rating:
5.0

Customer did not leave a comment.

Kim T. 
Rating:
5.0

Customer did not leave a comment.

ZANDERJACKSON Y. 
Rating:
3.0

The ONLY thing I have to say about this drop off was I got charged for an after hours drop fee of $20.00 which WASNT my fault! i dropped my truck off the night before it was due back and tried to check my truck back in using my U-haul APP. All went well EXCEPT the app wouldn't allow me to upload the photos for my mileage and odometer reading. I allowed ALL permissions on my app and it wouldn't let me upload. Long story short, i shouldn't have been charged an after hours fee when dropped off a day early and the app wouldn't work correctly. The app knew I dropped the truck off because i got my receipt 30 minutes after drop-off via e-mail so again not happy with this experience at all.

JOHNKIRKWOOD S. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Drop off was as easy as 1-2-3

KAMAL T. 
Rating:
5.0

Customer did not leave a comment.

Tykiesha R. 
Rating:
5.0

Customer did not leave a comment.

EDUARDOJOSE J. 
Rating:
5.0

Customer did not leave a comment.

EDDIE M. 
Rating:
3.0

It would have been nice that the rental unit was available when and where I rented it. Was told it was ready for me in Radford and when I got there, there was no trailer. This is second time this has happened. If I was notified to go somewhere else, that would have all the difference. Instead I wasted two hours waiting around. Not good service.

MARTINV R. 
Rating:
5.0

I cannot think of one thing that you can improve!

ERIC O. 
Rating:
5.0

Customer did not leave a comment.

KATHERINESPAULDI C. 
Rating:
1.0

Incredibly rude and unprofessional man at the service counter.

Sara W. 
Rating:
5.0

Customer did not leave a comment.

Austen S. 
Rating:
2.0

So we did not choose this place for pick up. We picked a place closer to our daughters apartment. This was unfortunately 25 minutes out of our way. Then when we were checking in the person checking us in tried to charge us for insurance without asking. Luckily I remembered the original cost that I booked at and was able to correct the situation. Truck was fine in what we needed.

CARLHEATON M. 
Rating:
5.0

Great service and accommodations.

VINCENTTHOMAS R. 
Rating:
5.0

I chose this drop-off because it was advertised as a 24/7 location, but when I got there at 4 pm on a Saturday, I was surprised the shop was closed and no personnel there. I found the instructions on-line for dropping off with no one present, but it would have been nice to have those sent to me beforehand. Once I had the instructions, it was very easy.

GEOFFREYDUANE K. 
Rating:
3.0

Let me know sooner than the night before at 6:30pm that I need to pick up my truck at a different location.

JUSTINPETER L. 
Rating:
1.0

Salesperson was extremely rude!!! Lied about the mileage when mentioned he said he would fix it then got in the truck laughed and said I owed him $200 I drove only 20 miles ( I tracked it personally and my insurance Geico tracks my drives) he charged me for 30 miles then lied about the gas gauge which I took pictures of before and after. Even then I scheduled my pick up for 10am unfortunately I ran into traffic and he called me at 10 on the dot and said “Are you coming it's 10 am and you no come.” I said I'm coming I'm in traffic my eta is 12 noon! At 12:00 on the dot he calls and I don't answer because I'm turning the corner to the entry away he proceeds to call my phone 3 times back to back and once I answered I said hello yes sir I'm coming, I'm walking in now! As he was getting everything together he was digging in his mouth as if we aren't in the middle of an pandemic then I never signed anything we never went over anything he literally just handed me the keys which was very strange so I took pictures of everything before I left maybe an hour later I received the contracts and I called and told him that the odometer and the contract read different miles . It was off by about 10-12 miles. He said okay I'll take care of it. Once I returned I said it again to him and he said the same thing we went out to the truck and then he told me $200. I asked how was my total $200 he laughed at me and said I'll send email. I said why can't you just tell me now. He then said “I'll send email! Then I asked for a manager and corporate and as I stood there he said you need to give me the money right now and I asked him to explain it and I have no problems he said you know what I'll use the credit card on file which declined because I wanted to know what I was being charged for he then said you know what you give me my money now and I call police. I said go ahead and asked him for corporates information. Which he just laughed at me then I walked to my vehicle and called my mother and he took pictures and videos of my car then went inside the shop. DO NOT GO HERE!!! I'm a frequent U-Haul customer and this was ridiculous!!!

TANIYANICHELLE U. 
Rating:
4.0

I got no help when my keys got stolen the road side assistance gave the wrong information to make the key so it didn't fit. I left a letter explaining everything when I dropped it off. Also I paid 100$ cash that was not shown on the bill. I paid 465$ to get the key. Call me if you have any questions. 540-739-5411

LARRYDEAN_SR T. 
Rating:
3.0

Customer did not leave a comment.

Brian H. 
Rating:
2.0

I was charged for over mileage because I had to drive 10 miles more to Radford even though there were 2 closer locations to Blacksburg. That sucks.

Richard H. 
Rating:
2.0

Customer did not leave a comment.

Jay E. 
Rating:
3.0

Customer did not leave a comment.

JOHNDAVID H. 
Rating:
3.0

Customer did not leave a comment.

JASONROBERT L. 
Rating:
5.0

Easy location to find and park.

Justin D. 
Rating:
1.0

They changed me for 41 miles and I only went 33 miles. Wouldn't give me my money back. Terrible service!

VERONICALYNN R. 
Rating:
3.0

Customer did not leave a comment.

Megan M. 
Rating:
1.0

The single individual working at the defunct food store where the trailer was located did not speak or understand English well. I only wanted the trailer from Saturday until Tuesday but he charged me for an extra day. He was n help with trying to connect the trailer with my truck

John H. 
Rating:
2.0

Advertised as less than $30, actual cost was over $60.

CHARLESMCLEAN H. 
Rating:
5.0

Customer did not leave a comment.

RICHARDDEAN M. 
Rating:
4.0

I'm a little upset about his whole experience. I returned the trailer at approx 8am on Sunday morning. Where I was, I didn't have a good cell signal and internet wasn't setup at the move in location.so checking it in early online was not an option. I had to drive back over to this location after the store opened at 10am to check it back in. Mind you, I had the trailer until 7pm but elected to take it back early because I know of the high demand only to be penalized (my time/gas, etc.) for it. This location was 25 minutes away from where the move occurred. U-Haul needs to revisit this policy, especially when turning equipment back in well before the deadline to help U-Haul out.

Keith W. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHBRYAN A. 
Rating:
3.0

Customer did not leave a comment.

CHERYLDOREEN S. 
No reviews have been submitted for this location.

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