Everything was excellent.
HIRAM J.
Customer Reviews for Franks Creek Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Again, friendly personell, and the drop-off was quick and simple.
David R.There was not a jack available to lift up to hitch trailer to truck, we had to improvise w what we had… otherwise, excellent
Delora W.I Didn't have a problem with the lady at this location because she tried to help me, but as for U-Haul experience it was horrible. I paid and reserved for a truck for that Saturday for 9am. Well no truck. I was sent to several location for a truck. No Truck. Then the lady I spoke with on the phone had the nerves to get slick at the mouth and tell me just because I made a reservation doesn't mean I would get one. I was highly pissed because that was the only day I could move. Then the lady had the nerve to tell me the next one available would be the next afternoon. When the lady at this location help me I was finally able to get a truck 5hrs later. I was late getting on the road and still didn't make it on time. I had to wait the next day just to unload the truck. I was pissed and still pissed off about. U-Haul this is very bad business.
Coretta J.Excellent experience.
Neil W.U-haul deleted my contact before I got there to pick up my trailer
RODNEY E.Train the facility staff on procedures and the computer system for rentals. I have filed a report with Daniel Bridges - Area Field Manager out of Columbus, Ga and expect some compensation for the inconvenience and the double charge of this rental, which caused issues with using my card not to mention the trailer had non working lights, it was dirty, the blankets were full of animal and human hair and grease, the floor support beams were weak and loose. This unit is not safe on the road.
diana K.Very nice, and helpful people.
MICHAEL R.Very nice and very helpful friendly staff this will be my new uhaul pick up location.
ARNOLDO P.Very easy and simple return.
TONYA M.Na
DOUGLAS G.Just fine as is.
Michael T.When you reserve at a particular dealer it should their responsibility to have hauler there and not make renter go to another dealer and pick up. We reserved in Ray City but had to go to Hariri to pick up hauler.
Susan W.This is a top notch business getting off the ground with flying colors. They actually made accommodations for my personal trailer storage so I have not only dropped of the rental UHaul but have taken advantage of a service they provide. Very Happy with the Owners!!
diana K.The truck was on empty, the headlight was out and they tried to over charge me when I returned. It's not Franks Creeks fault it's uhauls fault. Had to call the area manager to get it taken care of.
GWENDOLYN P.Trailer was not very clean and we had a tire blow out before we reached our destination. Waited hours after calling U haul with no one coming to change the deflated tire! Awful experience!
james K.