People at Wauregan Pizza could not understand that I had already paid for and reserved at truck online. They had me waiting in the store to confirm I don’t know what. They were asking me for a friends name as a reference. At this point I had already paid for the rental. I just needed the keys. After 15 minutes of waiting for nothing in the store I was finally given the keys. Once I got to the truck it wouldn’t start. I went back and told the person working and she said she’d have to check. We both went back to the truck and at this time another man who worked there had joined us. They were trying to start the truck but couldn’t either. There was another truck there but there was some problem with me getting that one. It was not reserved. It was another ten minutes of standing around watching her talk on the phone to someone before I could get the second truck. Only after I firmly insisted was I given the keys. The girl who I talked to didn’t know what she was doing and also didn’t really care to help me. She was more concerned with another person on the other end of the phone and making me wait. I will never rent a truck from that location again and neither should anyone else
jason viti
Vachan Wauregan
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wauregan, CT 06387
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