Customer Reviews for Friendship Exxon
(U-Haul Neighborhood Dealer)

357 reviews

10709 Grays Corner Rd   Berlin, MD 21811

(410) 641-0603

Hours

  • Mon-Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(410) 641-0603

10709 Grays Corner Rd
Berlin, MD 21811

Services at this Location:

Hours

  • Mon-Sun: 7 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very easy and quick check in and check out.

Marcia B. 
Rating:
5.0

Easy drop off that took a few minutes.

Wil L. 
Rating:
4.0

Again upset about receiving family discount with my brother being an employee.

Kathleen P. 
Rating:
3.0

Customer did not leave a comment.

JAY H. 
Rating:
5.0

Drop off was simple and fast.

Dave J. 
Rating:
5.0

Customer did not leave a comment.

MEGAN S. 
Rating:
4.0

Customer did not leave a comment.

Raymond G. 
Rating:
4.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Nice and quick. Also open late. That's super!

Karim M. 
Rating:
5.0

Up on arriving early Saturday morning find out the u haul website was down, Store Managr had to use personal phone to be able to open a release tike, very helpful, field manager also contacted me , Only Suggestion is to have paper release forms on hand , Regards, Miguel

mieuel N. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Donna L. 
Rating:
3.0

Customer did not leave a comment.

Angelo S. 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
4.0

Customer did not leave a comment.

Kenneth L. 
Rating:
3.0

The vehicle needs to have it's headlamps replaced

Richard C. 
Rating:
5.0

Customer did not leave a comment.

KEITHBRIAN P. 
Rating:
5.0

The check in was quick and the truck ready to go which was great

steve K. 
Rating:
1.0

Scammed! He charged me a fee ($60) for not having "enough gas"... I only drove 11 miles all together and did indeed put more gas in it. He is a liar! I was not even able to move the side mirror! I literally had to stick my head out to window to see what the traffic was around me! I will never use he rentals ever again and will let all my friends know about my poor experience. I have used U-Haul before and loved the experience and I am also using U-Haul again the weekend after Thanksgiving. I hold no ill feelings to the U-Haul company, just a horrible experience at that specific gas station. He is using your company for his own personal gain, maybe? His word against mine. I know nothing will ever be able to be proved but I am just telling you my experience at his gas station. Please make sure that he no longer has access to my debit card.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Dale V. 
Rating:
5.0

Customer did not leave a comment.

Clark S. 
Rating:
5.0

Customer did not leave a comment.

jobeth B. 
Rating:
1.0

Make sure there is a jack to hold up the tongue connection. And your company owes me forty dollars. Didn't receive my whole deposit back.

william D. 
Rating:
5.0

Customer did not leave a comment.

Erin B. 
Rating:
4.0

Customer did not leave a comment.

Barbara D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
3.0

Customer did not leave a comment.

DAVID K. 
Rating:
3.0

When dropping off the trailer on Tuesday night the clerk said she was unfamiliar with the process and to park the trailer and take a picture. Fortunately the trailer was checked in the next morning but it was a little disconcerting to leave the trailer with no paperwork.

JOSEPH H. 
Rating:
1.0

The vehicle was dirty inside and out, The back of the truck smelled horribly of cat urine. It smoked very badly. The owner of the business is difficult to deal with. We rent uhuals several times throughout the year and always purchase the safe trip $5 insurance. This guy doesn't offer that. His minimum on insurance is $28. He also stated that there was 3/4 a tank of gas and it would need to be returned that way. However, when we got into the truck there was only 1/4 tank of gas. We don't expect perfection when renting a used moving truck but we have always had good experiences at the other establishments. This was our second time renting from Friendship Exxon and it will also be our last.

DELMAR S. 
Rating:
4.0

Customer did not leave a comment.

SUSAN H. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Tom C. 
Rating:
4.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

Cleanest newest truck I have rented from U-Haul!

DERRICK P. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Fast, easy and efficient service. The gentleman even assisted me when backing out into the busy street by holding traffic so I could get out. I also rented the appliance dolly and a regular dolly both of which were already in the truck and ready to go. A very smooth and easy process. I would definitely recommend using this location to anyone in need of a truck rental. Thank you!

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Albert C. 
Rating:
4.0

Very good experience. Easy return, no hassle

Steve Y. 
Rating:
4.0

Customer did not leave a comment.

TIWANA H. 
Rating:
4.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

Customer did not leave a comment.

Edward O. 
Rating:
5.0

Customer did not leave a comment.

Preston H. 
Rating:
1.0

I waited for approximately 45 minutes while the one and only employee checked out 20 plus customers at the convenient store. He also had trouble entering the destination city on his computer. Both Stevensville and Grasonville Md did not appear to be real cities. The entire process took close to an hour. I literally wanted to scream.

tim M. 
Rating:
4.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Customer did not leave a comment.

joseph T. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
3.0

I have utilized this location several times for one day rentals as we frequently rent enclosed trailers for renovation supplies if it's raining. This is the first time I have had an issue with the invoice saying that we dropped off the trailer at 5:00pm instead of 4:34pm (resulting in a late fee). I hope that this issue will be resolved.

Lydia B. 
Rating:
5.0

Customer did not leave a comment.

Joel V. 
Rating:
2.0

Customer did not leave a comment.

Donald O. 
Rating:
1.0

They didnt explain anything to us about the auto transport Luckily the Tow guy who got us unstuck in the mud in our yard gave us great advice and our trip was easy and safe

Jamie N. 
Rating:
3.0

Customer did not leave a comment.

Randall W. 
Rating:
2.0

I never got my dolly yet was still charged for it. The owner at this location was constantly waiting on customers in between trying to help me. Even though I completed the check in online, it took twenty minutes longer than it should have.

Jackie W. 
Rating:
3.0

Customer did not leave a comment.

Charles N. 
Rating:
5.0

Representative was friendly and helpful. Made experience very simple.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Dado G. 
Rating:
4.0

Waited in line for gas station attendant. When I explained I was dropping off U-Haul truck and trailer, lady looked at me like I had two heads. She was very polite, just do not know if she was trained to give out or return equipment too. I was a bit concerned that the equipment would not be marked as received, but email confirmation today states it was returned correctly. Just an interesting experience.

Corey S. 
Rating:
3.0

The service provider made me move trucks around during a major storm event to get to the truck I had rented. Very poor service.

Edward M. 
Rating:
1.0

Customer did not leave a comment.

Shawn J. 
Rating:
5.0

Friendship Exxon is very efficient and friendly!

JOSEPH D. 
Rating:
4.0

Be able to take returns any time the store is open and not have to wait till the next day. Returned the truck later in the day and the cashier was unable to accept it back. Was told to pay cash for the difference in milage.

Frank K. 
Rating:
3.0

Attendant was not courteous. He was unfriendly. Vehicle parking difficult.

EDWARD A. 
Rating:
5.0

Customer did not leave a comment.

Bradley D. 
Rating:
4.0

Convenient and quick.

PETER O. 
Rating:
5.0

It was perfect service!

HUSEYIN S. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

Although the appearance was somewhat clean the smell of smoke and the presence of matches made me feel like the cab was not cleaned well. I doubt that it was disinfected. It would have made me feel more comfortable if there was something in that told me what cleaning procedures were done to protect me from covid 19.

Tom C. 
Rating:
3.0

Car trailer was not wired for the trailer brakes. Brakes were on each wheel. Only had 4 pin connection. Online when making the reservation it stated it had trailer brakes and I would we'd a brake control. I bought a brake control box and installed it into my truck but wasted my money because the trailer wasn't equipped with a 7 pin.

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

Deanna W. 
Rating:
5.0

Location attendant was fast, efficient and considerate. He really made the whole process stress free. Will definitely use again.

Deanna W. 
Rating:
3.0

the entire 1400 mile rental the check fuel cap and check engine warning lights were on Uhaul charged me for 15' truck when I only ordered 10' truck and for the 55 miles as part of overage miles that was due to them taking me out of my way due to their error

Frank B. 
Rating:
5.0

No comments. Evening attendant was very helpful.

Luis F. M. 
Rating:
3.0

Customer did not leave a comment.

Rhonda M. 
Rating:
4.0

Customer did not leave a comment.

Tom P. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
2.0

I had to drive out of my way to drop off the trailer. The 1-800-uhaul service was next-to useless. They had to give me another number to call to find a drop-off location. I will think twice before using this service again.

Kraig H. 
Rating:
1.0

Customer service rep is abrupt, rude, and barely communicates.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

joseph W. 
Rating:
5.0

Customer did not leave a comment.

linda B. 
Rating:
4.0

Customer did not leave a comment.

amy B. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Staff was friendly and professional.

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

Where the van was parked it was flooded up to my ankles and was not very easy to get out. A little intimidating for a newer renter.

Valerie M. 
Rating:
3.0

Drivers side mirror was broken and never mentioned in the pickup process.

Carrol K. 
Rating:
3.0

Smelled of smoke

stacey T. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Very easy and simple dropping off.

Kenneth M. 
Rating:
2.0

The location and interior of the vehicle was dirty. The only reason I would use this facility again would be due to convenience.

dwan L. 
Rating:
5.0

Make sure truck is clean, had to sweep and mop truck floor before I could put my things in it.

Jack B. 
Rating:
5.0

Customer did not leave a comment.

Carrie B. 
Rating:
4.0

Driver's seatbelt sensor does not work. Annoying dinging for 10 minutes or so each time you start up.

Robert K. 
Rating:
2.0

unhelpful store clerk when returning vehicle. Said return could be done on line..tried to access my account on line..needed pics of truck to upload , had already come back home ..trouble with personal internet connection..called customer service and had a VERY HELPFUL and PLEASANT represenitive named Chris help me..he was GREAT..my experience with U-Haul was good , I would use them again , just not at that location , ever,

matthew S. 
Rating:
3.0

The truck smelled horrible. We watched a homeless person get out of it. Even after spraying it. The smell would make you gag. No one seemed to care at pick up or drop off. Doubt full I would use U haul again

Jennifer T. 
Rating:
3.0

The inside of the cab smelled badly.

Trevor G. 
No reviews have been submitted for this location.

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