Customer did not leave a comment.RICHARD P.
Customer Reviews for Furniture And More
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SAMANTHA C.
Customer did not leave a comment.NASER A.
Walked in, no reservation, was very accommodating. Friendly staff and the process was quick and easy. Vehicle was clean with no problems. Was charged exactly as quoted.ALLAN T.
Good day, My name is Nicole Applewhite, I rented a UHAUL from your company on 12/24/2020. The vehicle was brought back on time and within the normal miles. Why is my bill $153.09? That bill is crazy. I am furious, if I knew that's how high a price to pay for a few hours rental, I would not have come to you and I would have gone somewhere else where I paid $19.95. You need to explain to me WHY THAT BILL IS $153.01 UPSET, Nicole ApplewhiteNicole A.
Whoever had the truck before me spilled soda in the cup holders and on the floor so it was sticky and looked dirty. Before I returned the truck I cleaned the cups the best I could and the floor. It still needed to be cleaned some more. I also vacuumed.Dora A.
Customer did not leave a comment.Hope M.
Customer did not leave a comment.James G.
I was charged for a hand dolly that I rented, but the equipment wasn't there. I ordered it, it was not there, and now I'm being charged for not bringing back an item I never fucking had in the first place.Joan C.
Not needed.Emmett P.
Customer did not leave a comment.Pamela G.
Customer did not leave a comment.rayond M.
Truck smelled like cigars and a Utility dolly was given/charged when I reserved an appliance dolly.Jessica L.
Keep Doing What You Are Doing!joe W.
I was over charged. My bill was not calculated properlyNOELLE N.
Dawn was very professional and most helpful. Would rent there again.Joseph G.
Customer did not leave a comment.Jacqueline T.
Fast and friendly.Brian C.
When I got there the service person was not there she called out I had to wait at least 30 minutes for my rental..Kay S.
Customer did not leave a comment.Brad S.
Worst experience renting a uhaul. Trucks should be looked over by owner before they are rented out. Also very disappointed when I called for reservation and was told that the uhaul was 2.4 miles out of Smyrna Delaware which is where I love and come to find out they sent me 30 minutes out of the way. Spent more money just to go get the uhaul then I even needed it for.Helen B.
Great Customer Service ans speedy service. Thank you threw this difficult time. Sincerely PatriciaPatricia S.
Drop off location was 17 miles out of my way. A closer location was in Hamlin Pa. I was charged for going 5 miles over the allowable milage and also for gas after I had filled up the tank. I know the gauge reads a little lower than full, but that was because I had to drive the extra 17 miles.DANIEL H.
make sure the trucks are being checked I had to clean it out before I could even use it. I was highly disappointed with this location which is on South DuPont HWY in Dover De.PAUL B.
online key retrieval did not work. person in store had to call manager at home to complete rental. everyone was nice, but it seemed an unnecessary delayMarianne M.
Faster check in with the mobile app, I spent almost an hour just trying to check in the vehicle and get the code for the lock box!!!Kasie H.
Customer did not leave a comment.Khumar S.
Customer did not leave a comment.Philip L.
Customer did not leave a comment.Hezekiah B.
Customer did not leave a comment.Clyde B.
Scheduled pickup for 12:30 PM. Due to congested traffic in area I arrived at 12:45 PM. Was informed that that clerk who handled rentals stepped out for an hour (for lunch and personal errands) and that it was no one there that could assist me. Was told to try and attempted self check through phone but failed .Meanwhile, I waited an hour for clerk to return while paying 100 dollars an hour for movers who was sitting at residence waiting for truck to arrive. I have never encountered this at any uhaul facility. I have always encountered multiple friendly staff who could assist customers. This rental costs me extra in moving expenses as well as time and rental agent didn't even care or apologize. The truck was excellent but the customer service at this location is horrible.Jeffrey C.
Ensure that all of your customer service representatives or trained to answer and to assist with questions regarding the online U-Haul app. My experience with the representative, trying to make my deadline to turn in the truck was horrible.Beverly L.
Keep doing what you're doingHermon S.
Very friendly, welcoming, helpful group of people. That makes all the difference.STACEY M.
The mobile check is process was easy and the price was good. The truck was spotlessAlysa B.
Truck smelled like smoke and there was garbage in it. We had VIP money to use towards the rental and was told that they will apply it at drop off to find out we got charged when we picked the car up. Still waiting for a manage to contact me.ERIC R.
Sam was awesome!Yolanda S.
All questions answered, allowed us to get vehicle an hour ahead of schedule, excellent customer service wouldn't change a thing.Karen B.
Didn't have the truck i needed but was worked out. I'm OK with that.Mark V.
I have nothing to say to improve. We had excellent service, the vehicle ran great! First time that we have received all around excellent customer service and a very nice well kept and maintain vehicle to move furniture!Jennifer G.
Customer did not leave a comment.asiahia A.
Location need more moving equipment. Hand carts and DollieLincoln N.
The staff was very helpful and accommodatingDiane H.
The staff was excellent and the equipment was in good shape!Raymond G.
Checkout was easy and fast. Truck was clean and ready to go. No long wait lines.David B.
Customer did not leave a comment.Dennis S.
Van had defective tire pressure sensor, seats were dirty and radio/audio system didn't work properly. The franchise also mis-stated the amount of fuel in the vehicle at pickup (they said there was more in the tank than there actually was).Seymour J.
You didn't give me my dolly or furniture pads and then charged me for them.Grace V.
When a person calls to reserve see if they need packing blankets and those load brace things so load doesn't move in truck. If you can't supply let them know where to get them from. Also I was not aware I had 3 days with the truck I thought it needed to be returned 24 hrs later since I was only going about 350 miles.Mary S.
Inform customers ahead of time if you are not going to have them pice up a truck in an inmaned location. Please remember that I am 58 and have rented from you before aand when you change your procedures you need to inform and educate your customers not treat them like they are stupid......THAT IS HOW I WAS TREATED BY YOUR CUSTOMER SERVICE WHEN I CALLED THE 800 NUMBER FOR ASSISTANCE.Joseph D.
I will not use uhaul again. The costumer support put me on hold for 15 minutes and still couldn't help. Why do I need to download an app to rent a truck?? I couldnt get my truck for 2.5 hours after scheduled pick up. The truck sounded like it was about to lose a front wheel. Had I not been moving locally I would have had to switch trucks, I will be using someone else's the next time I need a truckDavid B.
I didn't receive my furniture pads or dolly and never got my refund when i left a note for itCrystal H.
Clean back of truckEva S.
Customer did not leave a comment.Dominic L.
We had to drop off before the store opened in order to be on time with the return. It was not logged in until over 6 hours later. It was reported as an extra day. Glad we took a pick of the gas gage, that was marked wrong as well. Ultimately we were refunded all overage costs. But, come on U-Haul, train your employees properly. It makes us feel your company is not trustworthy. I'll never bring back before or after hours again.Thomas B.
Customer did not leave a comment.Trina S.
Customer did not leave a comment.Butch L.
Customer did not leave a comment.Jennifer S.
Customer did not leave a comment.Darrell H.
Customer did not leave a comment.Denise W.
I had to drive 45 miles away from my destination to drop truck off. I will never rent again. I was not told I couldn't drop off in my area.Joel O.
Maybe give a better idea of where to park.Aaron M.
Customer did not leave a comment.Rondi M.
no comment, everything went well, although i do question being charged for Monday Nov 12th, when the truck was returned on Monday prior to store opening. Being charged a 3rd day that i technically returned the truck prior to opening doesn't seem fair but i won't argue and cry over it.Warren L.
Customer did not leave a comment.Heidi G.
Customer did not leave a comment.Thomas W.
Van smelled like it was last used to haul fertilizer. It wasn't filthy, but not really clean enough to haul a bed and chairs. It was well maintained. Also, your website wouldn't take my driver's license number, even though it was legitimate. Thankfully an employee came in early, because we could not do on-line check in for early use.Andrew W.
Customer did not leave a comment.Alicia P.
Customer did not leave a comment.mark B.
truck was very dirty outside including windshield. inside was dusty and needed vacuuming. i had to wait for the person to show up 30 mins after rental time because the pads were not in the rental .Marianne M.
Customer did not leave a comment.Sameer N.
Customer did not leave a comment.Adeniyi A.
Customer did not leave a comment.Christine C.
After reserving a cargo van for 9AM pickup, using the 24/7 app, I get a call the night before saying I had to wait unitl 11AM because the location was unable to understand how to prepare for a 24/7 pickup. This was meant rescheduling the planned move, that day.Ronald B.
Customer did not leave a comment.Merri M.
Customer did not leave a comment.Antonio O.
Customer service was not great. The AC did not work in the U-Haul making moving in August unbearable.Wayne S.
The lady at the desk was rude, she wasn't helpful at all nor did she make the experience easy eitherHaley M.
My problems lie with the scheduling office, the traffic office....I schedule a 20 foot truck on the Uhaul website 5 to 6 days prior and scheduling calls at 630p the night before to tell me they don't have a truck for me?!....nice organizational skills, NOT!!!Chris S.
Dropped off. Location was closed.Sandy R.
Customer did not leave a comment.Kevin S.
We rented the truck online for 3:00pm which it said it would be available sat that time but it wasn't available so we had to call back at which that time it was available.Charles J.
The employees were friendly and helpful, The truck had garbage in the front seat. We tracked our mileage for our move with the truck and it should have only been around 24 miles, but they charged us for 42 miles. I called the location and they explained that it is all computerized and referred me to uhaul customer service. When I did call, there was a long wait period, so I have not gotten to speak with anyone about the matter yet.Grace S.
Customer did not leave a comment.Mike T.
Customer did not leave a comment.Phillip T.
Customer did not leave a comment.randy G.
Customer did not leave a comment.Vivian M.
Customer did not leave a comment.Deb B.
Just keep doing what you're doing and everything is excellentGlenn W.
Extremely friendly and helpful manager who explained all charges in detail and processed our 26' rental truck return efficiently. Would definitely recommend this location for pick-up or return.Alexander C.
Customer did not leave a comment.sandra A.
Customer did not leave a comment.Christopher B.