Poor customer sevice and don't stick to their riles and regulation as shown on the website.
Matembe M.
Customer Reviews for G Market Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your trucks are helpfull
CHARLES B.I received an extremely dirty vehicle from inside. Could not even place a bottle water or keep my bag on the floor of the vehicle.
FARZANA G.I want to know that after 90 cent each km …do we need to put gas in uhaul too?
Rohit J.Charging points where not working give me uhaul 3 hours late and than call me after 2 hours to drop it in total they don't care to give good service
inderkirat S.We faced problem while driving in the rain as our truck's wiper was broken.
Harshil P.Get the vehicle cleaned before another rental. I know this message makes no difference as you guys will never bother getting any vehicle cleaned prior renting to another customer. You rely on customers to clean which is really useless. I always clean up the vehicle and there is no reward for that rather next rental I receive is with smell of trash or all dirt in the driver cabin as well as back cabin which we always broom and sometimes mop prior our loading.
FARZANA G.Check the trucks each time to make sure the trucks are clean
Eber F.Clean the truck properly. . . I also smell weed inside.
PUNIT J.A certain lady at this location is very rude
Ebenezer K.My comments are for Uhaul and not for the location. I find Uhaul is becoming much too expensive as I spent $110.00 on gas and then $256.02 is what I was charged so in total this cost me $366.02 which I feel is too expensive especially as this was a 15 ft truck. I was stuck because of time and that's why I used Uhaul again aa after my previous experience I was not going to use Uhaul anymore because of the cost. I plan to do some research into this and try out another company next time.
Mina H.The truck was very messy. They told us the store closes at 11 pm n when we got there at 10:15 pm, the doors were locked.
Janelle B.Usually the merchant needs to check it before else they'd know the can was dirty. It wasn't swept when I got it.
Tashornna S.No comment.
jefferson A.Don't change pick up location and bad customer service
Ashton F.Truck interior, cab and box not clean.
Suthakaran Y.This Uhaul had a hole or crack which leaked through and our event decor items were damaged. You guys should fix the body of your trucks. This incident costed us more in replacing an repairing our inventory over the rental price of the truck itself. Not worth renting then.
Shuaib A.Please make sure you handover the vehicle at exact time
Suraj T.The truck roof was leaking and got all our mattresses wet and damaged. Not happy about that.
CYRUS F.Have the employee check the vehicle. Not thinking that both fuel pictures need to be taken at the same angle so there was a discrepancy on how much gas was left. He told me to go and take another picture but then I realized I don't work for U-Haul. If the truck tank was full when I picked it up I could have filled the tank back up instead of trying to get some exact amount, then charging me $40 because apparently I missed training.
David W.Horrible service, this is the first and last time I'm using uhaul
Andrew M.all good
Parminder M.Improve customer service and reliability not to mention honesty
DON J.Know the location where the vehicle is parked. Be aware of the damages on the vehicle. The vehicle was dirty with a used napkin in the cup holder.
Jeevanprakash M.clean the truck, there was so much garbage in the back.
Balwinder M.Good service
Mandeep S.Hello - I normally don't complain but this experience was disappointing, especially given that moving is already a busy/stressful time. Here are just a few of the issues: (1) called to confirm that the truck was ready (around 5, then again at 6 and 8PM), and the phone number kept going to voicemail or I'd get dial tones, (2) when I arrived at the convenience store, the clerk didn't know I was coming. He was confused that someone was picking up a uHaul. It took almost ~30 minutes to process the transaction, find us dollies (that were ordered with the truck at the point of sale), and get the truck out, (3) there was barely any gas - we had to stop within 5 mins to fill up - less than 1/8 of a tank left, (4) the truck so much litter and garbage in the driver's and passenger's area, and on the dashboard, and lastly, (5) despite being quoted in the $90-120 range given the drive, I was charged $200…which would have been fine if I was given an accurate quote. All in all, I would not recommend this location to anyone.
janet K.Truck roof was leaking and it wet my mattress
Henish P.Excellent staff to assist.
JIMS M S.Truck gear handle was very tight, it 2as very hard to change gear from back to drive, park etc.. Door also was not closing properly, i had to hit it hard to close the door
Harvinder S.The guy at the store talking to someone and making me wait 10 minutes without any customer. Also I was charged 43$ when my bill which I have is of 28 $.
Harshalkumar P.My pickup time was at 7.30 AM and I had opted for 24/7 mobile check-in. But, I ended up waiting till 10 AM for the store person to handover. For others mistake my schedule got completely messed up. I am not sure if u-haul would be bothered to address this.
SREEDHAR N.My schedule pick up was at 8:30 Am and nobody came to the store until 9:35 Am, completely unprofessionalism. I had to stand in cold for that long. I would never recommend this location to anyone
Sikander P.Poor customer services. Arrogant and rude behaviour of the sales girl totally un supportive and she made thing more difficult when I had a situation during my shifting. Furthermore, the Uhal helpline staff provided my details to an unknow third person who called me on my number and addressed me with my name and mentioned that I am using a Uhaul service now. Which is quite disturbing for me. How its possible that my data is being provided to someone outside uhaul to contact me. I will definitely go after this thing. Its a breach of privacy and data protection laws of Canada.
Usman A.Ensure that equipment is clean and sanitized.
Michael F.Service was excellent and prompt. Our move went very smooth the agent at this location were very accommodating. Will definitely use again .
sheila B.I would not recommend ANY UHaul Location!!! They promise vehicles TWICE and both times there was no truck. Then they said they would give us a discount because of our EXTREME inconvenience and expense due to their errors - and DID NOT honor their word. UHaul is incompetent and then lies, and then cheats you out of your money.
Satya L.G market was open late yesterday. We had to wait for 15 minutes to pick up the vehicle. Also, It was rainy day. So, if you ask them to open the location at exact time then that would be appreciative.
Amninder S.It was really good service as well as affordable too. Thank you
KARAMJEET K.I originally booked in Orangeville The pickup was changed by uhaul due to truck breaking down Brampton site very difficult to find in plaza Brampton staff clueless and rude They did not explain how to return vehicle- different process than any other uhaul The $50 refund for having to drive to and from Brampton did not cover mileage I also had to drive my own car to and from Brampton Terrible inconvenience and waste of money and time because the truck I was supposed to pick up in orange broke down. Horrible experience
Denise E.Please keep it clean. I found mask on the floor of the van and chocolate rapper.
MADHU S.Customer service was terrible. Little to no help on finding keys upon calling and messaging.
Thuvasan K.Quick check in, excellent customer service
JSPAL S.The rental truck was disgustingly dirty, not cleaned or sanitized especially during Covid pandemic. I had to wipe down all touched surfaces & sanitized & deodorized the truck. The store was extremely awful smelling & the associates barely spoke English. Please s I was over charged for my 18 km distance used, which should of been calculated at $0.89 per km. The only great thing was the location to my home for convenience. I am extremely disappointed.
Patti S.Great customer service Keep it up
Gurbir S.Fast service!!!
Randy N.