Customer Reviews for Gladiolus Mobile

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gladiolus Mobile

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Rosario C. on

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Customer did not leave a comment.

Bojan B. on

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na

daniel M. on

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Carlos M. on

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You have the best customer service. Thanks

Harry B. on

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Customer did not leave a comment.

DAVID M. on

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One the attendants was very disrespectful as he told me if wanted the truck or not!!!!! if not I could leave the store immediately all over a cash deposit, I hope this message makes a difference, this type of customer service is unacceptable, as frequent customer I would strongly recommend for this location to be inspected regarding customer service and the time it takes for everything to be processed.

Jeff K. on

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Customer did not leave a comment.

Brooke S. on

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Nothing, keep rocking it!!!????????

Torrie J. on

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I had the absolute worse experience that I have ever had in my life trying to get my uhaul truck at the following location: Gladiolus Mobile, 11571 GLADIOLUS DR in FORT MYERS. I have never been so upset with a customer service experience in my life. I arrived at the the mobile gas station at 8:50 am, for my 9:00 am pick up time. Once I arrived I gave the attendant my reservation number and I asked him to remove the auto transporter from my reservation because I was no longer taking my car to Miami (until the hurricane passes). He told me that he had to cancel my entire reservation in order to remove the auto transporter and he had to start my reservation over again. He proceeded to cancel my initial reservation and created a new reservation. After creating a new reservation he told me it would cost me around $263 to rent the truck (around local cost of $39 and .95 per mile), which was completely inaccurate because the price I received from uhaul was around $134. I proceeded to tell him that he was wrong and that he shouldn’t be charging me the local rate he should be charging me the one way rate. He would not listen to me at all and kept telling me that I was wrong, even after I constantly showed him the online prices and kept asking him to let me see exactly what he was seeing on his computer, because he kept trying to manually change my reservation. He refused to let me see the computer and would not show me what he was doing. He even told me that he has worked with uhaul for years and asked me have I ever rented a truck before! Which I have, I’ve used uhaul in 2015 to move from Columbus Ohio to Houston and from Houston to Fort Myers, Fl (all one way trips). I’ve also used uhaul locally in Fort Myers in 2016 and 2018. So to be asked have I ever used uhaul as if I was wrong was completely belittling and ridiculous. So after he told me that I needed to pay the $263, he also let me know that he would need to cancel my reservation if I don’t pay and he would have to give my truck away to the person that called inquiring about a truck! This really upset me because my reservation was created over a week ago and it was correct the entire time! I then called customer service and let them know what was going on. The customer service representative was very helpful and she made sure my reservation was updated correctly (because he kept going in and editing it) and changed back to the right price - which was the one way rate. After having her on speaker and asking her to repeat the correct price to him and my reservation, I then get off the phone and he still refuses to give me the truck for the price that was stated by the company. So he finally pulls up the reservation on his computer shows me it (with the right price) and then told me it was still wrong!!!! I explained to him it was not and we had just both heard the uhaul representative give the price!!! From there he started to change my reservation again, back to the local price and tried to charge

joseph D. on

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Location attendant was un organized, didnt offer to help hook up trailer, waited on multiple customers in the middle of my pickup and during the drop off he didnt put in the system that I had returned the trailer and I got a Call the next day saying it was unreturned.

Steven L. on

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Susan Y. on

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There was no signage to indicate that this location was a U-Haul provider, so on our second time driving by it (my GPS kept tellng me I'd arrived at the address), I just happened to see the side of a U-Haul trailer sitting behind the store. They need signage to identify them as a UHaul dealer. As a female, I would not recommend this location, as there was no one to help me back the trailer into the parking space or to unhook it. The young man working in the store was very polite; I just prefer having someone who can handle it all for me.

Joseph R. on

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The person at the counter was completely unfamiliar with the checkout process.

Kevin B. on

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The delivery location was an UNMARKED Mobil GAS station!!! We were looking for something that said U-HAUL, but there was nothing and no one to check us in. Guy says the boss will be here Tomorrow and call you. He takes a copy of my drivers license and phone number. Lays them on the counter for anyone to grab. Security concern!!

lana F. on

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Let customer choose a closer return location

Joseph W. on

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There was trash in the back of the truck.. It was not the original location I made a reservation for. It did not have the amount of fuel in it that it said on the pick up sheet. I put 25 miles on it and had to put 6 gallons of gas in it to bring it to where it was supposed to be. Either its the worlds worst mileage or it was recorded wrong. The truck did run well and did the job it needed to do and the convenience store clerk was friendly and did an otherwise good job.

Ed M. on

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Engine light was on

Paula R. on

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Customer did not leave a comment.

Jesse M. on

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Tessa O. on

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HORRIBLE HORRIBLE HORRIBLE. This entire review has to do with the second half of my visit returning the U-Haul. The rep at pick up earlier in the day was very helpful and very pleasant and has absolutely nothing to do with this rating. At approximately 7:40 pm when I came in to return the U-Haul there was a skinny younger Indian guy behind the counter. Looked like a kid and acted like a total maniac. He was VERY rude To the customer that was before me yelling at him for making a joke about his own age when asked for his drivers license. The cashier was in a horrible mood and was out to flip out on everyone. He continued to lecture the customer until I said excuse me I need to go get my child can you stop arguing we need to leave. The customer left very upset about the way the cashier was treating him and then it was my turn. He said he needed my copy of my receipt which he had the original in front of him already but only wanted my physical copy. He was on a major power trip as if he was the king of the gas station. He then started to scream and lecture me about following the U-Haul rules and he should have my receipt and proceeded to say that if I don’t want to follow the rules I can leave. I went and got him the copy from my car which he had already had directly infront of him and then he refused to take back the U-Haul holding up the line in the gas station. This man was so DISGUSTINGLY RUDE it was appalling. He was one of the most angry miserable people I have ever dealt with. He refused to take the U-Haul back because he wanted to be somewhat in control of the situation and wasted 30 minutes of my life I will never get back. This man is clearly mentally unstable and should NOT be in the service industry.

Ron J. on

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I have rented many trucks from U Haul and never purchased their insurance. I specifically told the representative I declined insurance. When I returned the truck I was told I paid for insurance. I paid for something I said I did not want. U Haul will do nothing about it. Watch out on their sales tactics. Very unethical!!!!!

robert W. on

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Brett G. on

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He asked me to unload the furniture pads. Then he asked me to park the truck in another location. I did not feel like a customer.

Mario S. on

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All excellent

Daniel L. on

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Customer did not leave a comment.

Robert C. on

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Katherine C. on

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We were charged double for this cargo trailer. We have made several calls to UHaul and no one there seems to want to listen or resolve our issue. I emailed proof of the double charge to U-Haul with out a response. Terrible service!!!!!

Rebecca L. on

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Truck and supplies should be ready as stated online when I reserved vehicle.

JOAN K. on

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Customer did not leave a comment.

Johnathan S. on

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This store owner could not have cared any less about the uhaul part of his business. Beyond that he was rude and tried charging me $10.00 for an item with and advertisement sticker for $7.00 places on it. Also there was an issue with the amount of miles charged which comes back to the lack of service. I contacted your 1800 number and got an email from the district manager. This was a huge head ache ????

terence M. on

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Train merchant on mobile check in/out process. Also no dolly was I vehicle upon pick up. Staff and merchant needs to at least meet universal Uhaul standards. With proper training they will get better.

carlos M. on

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The service it's sucks. Havr to wait 45 minutes gor git a truck.

Peter B. on

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Customer did not leave a comment.

Roger C. on

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Explain there is no key box. Attendants were great, friendly and nice

Terry F. on

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We dipped our trailer off at this location. I have a bad back and my husband is 70. We had no way to separate the trailer from the truck. I had told him that before I checked it in. He checked us He checked us out and then told us he could not help us because he was by himself. He told us to ask some random people on the street to help. So I left and we were going to try and do it ourself He came out of the store and said wait. He finally helped us.

PAUL P. on

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Customer did not leave a comment.

Julie A. on

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The store clerk was slightly rude is all.

Jimena O. on

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Denerson C. on

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Chelsea B. on

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MICHAEL C. on

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I returned the trailer a day early and was billed for an extra day. When I arrived to drop the trailer off the one person there was too busy to help me unload it. Now I've been on hold for 30 minutes to get my $20 refunded. I'm not sure how my experience with you could have been much worse.

james W. on

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Customer did not leave a comment.

Kendall G. on

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When we pulled in the guy pointed in a general direction and we had to take the trailer off ourself. Poor customer service. Never checked if we needed help. Wouldn't suggest this location.

Ben L. on

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Truck was really old and the brakes were not great.

Brett L. on

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Customer did not leave a comment.

Ashlee G. on

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I requested to pick up at 9:00pm which I understand isn’t normally business hours for uhaul. But I was under the impression it would be ok since this location offered it online. I did my mobile check it. Which was very easy. And I was happy with that. But then it was time to go in and get the keys to the truck and the attendant inside was very rude. Told me I wasn’t gonna get a truck tonight. Was yelling at me telling me he wanted to speak to the man of the house instead of me. Which didn’t make sense since I was there to pick up. I tried calling customer service and nothing came through. No answer on the lines. I got very upset because he wouldn’t help the situation and everything went great online. I was confused and very upset. To the point of tears. Eventually after an hour passes by he threw the keys and said here take the damn truck I don’t care anymore. I was very confused and upset and I won’t ever got back to that station again

JEFFREY M. on

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Really not typical U-Haul service. But got the job done. Would pickup at another location in the future.

FLOTOW T. on

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Andre A. on

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Julio P. on

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JOHN W. on

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Bruce B. on

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Price for 4 hours was high. The location operator is great.

Galafati F. on

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this location should be shut down and not allowed to rent uhaul.

Robert L. on

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Expensive.

CLAUDIE E. on

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convenience store operator was on the phone on a personal call the entire time i was trying to rent the truck. contract said gas was at half tank - it was between quarter and half, truck was unlocked when i got in it, rental dolly in back of truck was already loose (unsecured). Upon return, clerk did not come out and inspect truck, made me go back out to get the final mileage number and make sure i locked it up. so sorry to inconvenience him! worst service ever.

pedro L. on

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We were charged 40 dollars for being 24 minutes late. Will not use uhaul again

Donna W. on

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Seemed like a very nice man, but as located he had a lot going on

Greg H. on

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Uhaul customer service such. Your trailers have no way to lift them up to put on hitch other than manually. Great way to blow out back.

Steven R. on

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The wheels need aligning on this vehicle otherwise it wa perfect.

James J. on

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Very nice man ( owner of store ) helpful a personable...thank you

melbourne B. on

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Guy behind the counter was rude and slow Location should have tow adapter and hitch balls for sale

Thomas K. on

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Need to make sure the cargo area is clean.

stephen H. on

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This guy was the worst person ever that I had to deal with I don’t want to deal with this guy anymore

BRIAN K. on

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Customer did not leave a comment.

John B. on

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Check in was slow and inaccurate. Wanted Jerry’s Tire.

Claude L. on

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Yvette S. on

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Nothing, I had a wonderful experience and the staff was great.

david F. on

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Very rude man acted mad that we even came there. He was awful!

Mark or Jane H. on

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Agent was rude and had very poor to non-existent customer service skills. I requested extra days on the rental, and he had no idea how to do that. I had to call the drop off location to arrange that. I had to remind him that I had rented moving blankets. Not sure I would have received them otherwise. Will not return to this location.

Maria C. on

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BRUCE S. on

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One guy there doing register and rental- could not find reservation- had no four wheel furniture dolly, tried to force appliances dolly I could not use! Got NO PAPERWORK TO DRIVE WITH! Had to buy furniture dolly at Lowe’s for $100! When returning got hand written “receipt” with no amount charged? Saw later was charged $7 for appliance dolly I NEVER TOOK! This was a joke! Call me 214-551-3714!

Christopher J. on

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Easy rental for our local move.

Edward M. on

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John P. on

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Joel W. on

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This location was a cluster to say the least. Picking up the truck I had to call Uhaul to confirm the truck was reserved as mine when I had already done so online and then hand my phone to the gentleman working at the counter for him to discuss it. Then, dropping this truck off was the most ridiculous affair I have experienced in a hot minute! I had to wait almost an hour after I had filled the tank back to original volume and dropped the truck off for some other person to show up and log my information in their system. When he got there, the two individuals working were getting in heated arguments and speaking down to one another, then directed this behavior towards me and that is simply unacceptable when I have only given them my business. I will not make this mistake again and will ensure I go anywhere else to find a truck to move when needed. I would recommend this vendor be reevaluated as a Uhaul partner as it is tarnishing the brand. I was not the only one to feel this way either as others waiting for their trucks were experiencing the same.

aggostino C. on

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Great experience

michael N. on

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Rude attendant. Scheduled a no wait pickup and did not happen. Also scheduled no insurance and attendant insisted that I did schedule it. After frustration was able to get truck!

Alexandra J. on

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Customer did not leave a comment.

Jon S. on

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There seemed to be a thin layer of oil or grease all over. I did take it to the truck wash and clean it , when I was done so as not to be charged for it.

tim K. on

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Theresa R. on

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Was told they did not have a truck there for me when I arrived. Truck was then found, I paid and signed the paperwork then found out they had no key. Took 3hrs and 4 calls into the customer service toll free number before we were able to leave with a truck.

jason I. on

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They need to understand customer service. I had to check out the truck myself, when I asked them for verification of miles and gas for the person I was checking out with on the phone they threw me the keys and said to go look myself. When I requested a furniture dolly, they told me to go dig through their back stockroom and see if they had one. They did not. When I returned the truck, I asked if they needed anything from me to check it back in. They said no. They never checked the truck in. I had to call customer service in order to let them know the truck was returned.

Devon B. on

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Great Staff, made everything easy, and smooth. Would definitely use again, and recommend. Thank you:)

James S. on

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Young man was very helpful and excepted truck back a day earlier without complaint. Will use again if needed as storage facility is right across street. Great price and service! JTS.

JOE K. on

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Alex at the Mobil Station was very helpful and friendly. He really made my move a positive experience.

Alicia D. on

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Customer did not leave a comment.

sheree C. on

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He was so rude, unhelpful and just unpleasant. I dropped off my truck on Sunday and never received an email that it had been checked in. I had to call into corporate and they told me that it had never been checked in and it's is WEDNESDAY! I will NEVER recommend this location to anyone, they are a gas station and I wouldn't even buy gas here. Close this location, waste of time, a bad reflection on Uhaul!

briant T. on

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Customer did not leave a comment.

TIMOTHY F. on

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Not overcharge your customers!!!!

David K. on

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The employees at this location were rude, incompetent, and had no interest in completing the rental agreement and even used vulgar language. I have never come across such unprofessional conduct in a transaction before. I retired the trailer a day early, the store employee didn't even look at the trailer, took my paperwork and told me someone would send me an email later with my receipt and refused to give me back my paperwork, saying it would get done, don't worry about it. I received no email so I returned the next day before 10 o'clock, when the trailer was due to get my receipt, the employee was a different one than the day before and said he didn't know anything about my paperwork, he said he didn't need the trailer and didn't give a shit about my receipt. I asked who was in charge of the Uhauls and he said he was. Again I was told not to worry about it someone will email me my receipt. Both men were mobile gas station employees and apparently don't care about Uhaul customers, I would be shocked if this was the first complaint about this location and the inept, incompetent, vulgar, rude, unprofessional and overall horrible sevice employees. This mobile gas station is also known to sell alcohol to underage customers, witnessing it first hand in the past, if I had known at the time when I rented the trailer in New Hampshire that this was the same location, I would have never agreed to drop it off at this location.

DANIEL M. on

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Only one employee and he had to run a gas station, so he couldn't be overly helpful with the rental

JAMES K. on

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Customer did not leave a comment.

Sherrenique J. on

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I was not told true information and no one seems to care about this. Probably won't be using Uhaul again.

Kathleen C. on

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The receipt showed that you charged me $97 for gas. That is ridiculous!!!! I brought it back in with a little more than a 1/4 tank. Your receipt showed it empty and then you charged me $30 for refueling (I was at the gas station and the guy told me that he would handle it for me) Then you charged me $67 to take the tank from 1/4 to 3/8??? If this is not rectified, I will need to take further steps. I have used U-Haul for years and I have never encountered this

Steve S. on

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Close this location. Terrible customer service

Robert O. on

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this location is doing your business a dis-service. They don't answer their phone as I tried over a dozen times. When I arrived, the attendant was rude and not helpful. To the point to where he just stated, help yourself. I don't doing anything with UHaul. I should not have received phone messages that I have the trailer unauthorized. I would not recommend using this location as a hub. Their were 3 customers that were all frustrated. Service like this will keep me from not coming back.

Alan F. on

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Find a new location to rent from. The clerks at the Gladiolus Mobil shop were rude and I would rather pay a higher rental at a competitor then to ever have to deal with this location again. ON a better note the young lady I dealt with on the phone at uhaul was very helpful

Vicki A. on

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He gave no instructions on using the truck. Also, when we told him that we ordered two dollies he offered the appliance dolly for more money and would not call anyone to find our second dolly. Our dolly magically arrived as we were pulling the truck out (the driver did apologize for being late)

jeff H. on

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Picked up this truck at a gas station. Only one person working there. The place had marijuana pipes and bongs and rolling papers all over the front counter for sale very sleezy place. The truck was nice though.

Chuck L. on

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The man who was on duty the night we turned in our truck was rude and not very knowledgeable. This is a location I will go out of my way to avoid doing any type of business what so ever!