You need to provide clearer instructions about where to find the keys on the building, ideally with pictures, and post better signage about how to access them on site. Luckily an employee at the tire store was able to help.Christopher P.
Customer Reviews for Glenwood Tires Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was not provided with the code to retrieve the car key from uhaul. I was given no instruction from the location's management on how to do so. I had to call U-Haul customer service three times in order to retrieve the key. On one of those calls, a uhaul employee insisted on emailing me an instructional video on how to retrieve the code instead of helping me directly. That email was never delivered. Overall it took me close to an hour until a customer service employee was able to give me a code for the car keys because uhaul's app and website were not working.Rachel U.
Customer did not leave a comment.Linden N.
Have a person who is on site that can help you. I went to the location I asked everyone they all said call u-haul customer service which took a long time. It was a hour wait for customer service to answer a call. I also wrote them on live chat and got no response. Just terrible terrible terrible!!Marcus F.
I will never choose to do self check out or pick up from a non uhaul store again Checking took 40 mins! Self checkout is supposed to be easier but its not!Catina M.
I want a reduction, I was on hold with Uhaul for almost 2 hrs delaying my actual pick up time, next time I shall use another truck rental service!Suzeth O.
Manager provides excellent customer service, friendly and courteous. Paperwork is digital so They got me in and out quickly.JAMES J.
Uhaul has been a pleasurable experience in the past, but now that the paperwork is digital, it makes renting that much easier.JAMES J.
Customer did not leave a comment.MUDASSAR H.
Customer did not leave a comment.Yahoteh K.
Customer did not leave a comment.Erdi Y.