Customer did not leave a comment.celina M.
Customer Reviews for Global Impact
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were some issues with the contracts (NOT due to this location OR of any fault from the on-site manager), but the manager here was SO HELPFUL and PATIENT in working through those issues with me. He made the process much less stressful and helped us to get me and my family on the road faster!JONATHAN P.
Polite, friendly, professional service. They were very helpful.WILLIAM P.
Customer did not leave a comment.Stephanie R.
Very helpful when I contacted him about dropping the trailer off early and he also came outside to help assist with parking and getting me checked in after hours.Latyia B.
Customer did not leave a comment.Angelica C.
Customer did not leave a comment.Ceronda D.
Customer did not leave a comment.William H.
Two of the items I had preordered, a hand truck and furniture dolly, were unavailable. However, the manager was courteous and apologetic.Charlotte S.
Customer did not leave a comment.Emmitt M.
Customer did not leave a comment.Cynthia W.
Customer did not leave a comment.JAMES M.
Very convenient to be one of few u-haul locations opened after 5pm on Sunday. Allowed us to return equipment immediately. very helpful staff.Wallace T.
Not much very willing to work with youYshua C.
Everything was greatLarry H.
Awful experience. I requested on my order hitch equipment and there was none there. I had to go to multiple places in an unfamiliar city to but hitch supplies. The office smelled liked weed and was very random. For example, located in townhomes, selling furniture and other miscellaneous items, dogs that you couldn't get out of the car withâ€¦Jill B.
Love it he was great!NATASHA P.
Customer did not leave a comment.Chris T.
Customer did not leave a comment.Ryan I.
Location okay. Was not what I expectedRosemary P.
Maybe a visible u haul sign to make it easier to find the location. Employee was very kind and helpful. The trailer was in much better condition than my previous 2 rentals.Mary M.
Everything was perfect and great customer service. Thank youTrina J.
The hours of operation posted online and on the building for this business are not correct. I was a little early for my pickup but still within the hours of operation of the business. When I called the owner of the business he got loud with me and told me he had other businesses to run. Then I spoke with Uhaul and they helped me pick up online. As a courtesy I called the owner back to let him know so he didn't have to drive there and again he was extremely rude and said he has to take pictures. He is uneducated about the technology Uhaul has and needs to treat humans better. He does not represent the Uhaul brand or his business well at all.Bradley W.
Customer did not leave a comment.AMECIA K.
Make sure check engine line is not on prior to reservation Sketchy location, Did it make sure rented equipment was in uhaul. Once mention that check engine light was on worker suggested i should drive until something happens on the 3hr 40 min drive.ALAN S.
Customer did not leave a comment.Angeline J.
Make sure you have a dolly availablejonathan F.
Keep up with the schedule and have the equipment at the location that was listed in the order. This truck was scheduled for a week and the day of the pickup, I was unable to get the truck at the location. I was sent to another location, Global Impact, the person was living there and it was very unkept. Operator was rude and gave incorrect information. The original pickup location was great, very neat, clean and in a safe feeling area. The attendants were great!!!!jess C.
Customer did not leave a comment.JOSHUA R.
I have been greatly overcharged. I have been charged $240.00 to rent a uhaul for 1 1/2 days, on a 20 mile trip. I have been calling and there is no answer, I went to the location and no one is there. Someone please explain to me how my price could have doubled!Desiree A.
Everything was perfectDemitrous P.
The person working was very helpful and friendly and efficient. I appreciated him helping me back up the trailer. Excellent customer serviceApollo G.
Customer did not leave a comment.Kimberly L.
Customer did not leave a comment.Annie C.
Customer did not leave a comment.Shaneika J.
Customer did not leave a comment.JOSHUA B.
Customer did not leave a comment.Benny B.
Customer did not leave a comment.KENNETH R.
Customer did not leave a comment.Charles N.
Customer did not leave a comment.Raquel M.
Customer did not leave a comment.YVonne S.
Customer did not leave a comment.Felice W.
Everyone I came in contact with was awesomeColandra T.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.Veronica E.
Customer did not leave a comment.Fred K.
Customer did not leave a comment.Sabrina D.
GREAT SERVICE at the pick up location - small but very well run place, thanks !!Michael H.
Service was excellent and all aspects of the vehicle and auto tow were thoroughly explained to me. My questions were clearly answered as well as the hookup, working brake lights and how to use safety features on the equipment. Professional service from the beginning until I drove out of the lot.donald J.
Customer did not leave a comment.Lee R.
Customer did not leave a comment.Crystal G.
Customer service sucked . I had reservation at 9 but did not get the truck til 10 and still tried to charge me for that hour. The guy was rudeChristopher D.
Customer did not leave a comment.JEREMY C.
Didn't have my truck on time. Was rude and respectful.Takesha M.
The location was suppose to be open at noon. No one showed up. After an hour on the phone with uHaul, Sharon remotely dispatched the trailer and emailed me my contract. I hooked up myself. Once I was hooked and ready to leave, the "employee" came out from and apartment in boxes and a white t-shirt. He was smoking a cigarette, reeked of pot and had bloodshot eyes. This useless excuse for an employee needs to be fired when he cannot show up to open a location on time and is in no condition to be working either. Thankfully I had my own wire harness because there was none. I would not have even been able to drive away.Gary L.
Customer did not leave a comment.Jacqueline B.
Keep up the awesome work.maleka H.
Everything was excellent the customer service was A1Myrtle B.
The absolute best customer servicewendel G.
Customer did not leave a comment.TOM W.
Staff was wonderful, helpful, and kind!Vanessa K.
The gentleman who owned the location was super helpful and knew what he was going. His confidence and competence calmed me down and got us on the road in good time! The location need some bright signage.roger T.
Owner was very personable and even called to check to see if everything was going ok before we brought it back.Krystal S.
Customer did not leave a comment.Angela K.
Customer did not leave a comment.Antravious P.
Customer did not leave a comment.Roland H.
Customer did not leave a comment.Tasha C.
Wendell was Amazing, LOVED MY VISIT AND SERVICE!!!andrew S.
Customer did not leave a comment.Kris A.
Customer did not leave a comment.Ann V.
Customer did not leave a comment.VIVIAN T.
This man had a bad attitude Talk very nasty to my husbandDemetrius W.
Have. Customer to help your keep the trucks clean like they got it, if not charge them a 25.00 cleaning fee. The truck clean when I got it and I brought it back the same. THANKS GREAT BUSINESSgeorgia D.
Customer did not leave a comment.Henry S.
I scheduled a truck @8:30 this morning! I called and they said they open at 9am CLEARLY says 8am on the door. Why would Facility even let me book at 8:30? Gave me the smallest truck I chose the mid size truck $29.99! Has a Foul order inside this building. Guy showed up a few mins after 9!Connie E.
Customer did not leave a comment.Fredia R.
Don't double charge. Then when return rental some one need to be there at the location when returning after location is to be open.Jerry B.
Really great guy to deal with!!James B.
Customer did not leave a comment.Jerry H.
Customer did not leave a comment.sandra B.
Customer did not leave a comment.ASHLEY H.
Everything was great at this locationSylvester D.
It just a weird place to rent uhaul equipmentJames H.
Customer did not leave a comment.Karen B.
Customer did not leave a comment.Michelle B.
Customer did not leave a comment.Hannah T.
Beat uhaul experience to date! Very friendly service.patrick A.
Nothing was prefectKendryia R.
Was redirected to this location by UHaul, It was run down building with trach everwhere outside, dumpsters overflowing,, one truck and one trailer. Doors were locked when I got there, HIs equipment would not work to check out, Trailer had damage and then lights were not working order, Had to wait while individual went to another location to get another trailer. I had to wait in trash filled parking lot. Turn in location was great... I have to rent another trailer this weekend, Will not let UHaul redirect me again,Larry P.
Customer did not leave a comment.Bryant L.
Customer did not leave a comment.Scott S.
The truck was filthy and not well maintained. Loads of trash under the seats that would come out when I put on the brakes. The brakes squealed and the truck sounded like it was going to fly apart. I've always had great service and the equipment was always in great shape and clean until now. The facility where I picked up the truck was also very cramped and cluttered. However the manager was friendly.Marshall V.
Customer did not leave a comment.Jeremy D.
Customer did not leave a comment.steaira T.
Customer did not leave a comment.Jennifer L.
make sure truck is wipe out and clean after each customer to get rid of any bad odor smells that would be great but truck ride very good ,good quality truck.Clarence H.
Customer did not leave a comment.Jerome W.
Only issue is previous renter smoked in the truck and the smell was badTerri C.
Very friendly and helpfulStacey W.
The whole place was very shady. Apparently the guy lives there. Very unprofessional. Was not open on time. Failed to inform me that the insurance was per day. Did not have the dolly that he told me I could rent.Jamie S.