Customer Reviews for Godfrey Motors Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Godfrey Motors Inc

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Thomas W.
Rating:

I use this location all the time. Very nice people.

Travis H.
Rating:

Customer did not leave a comment.

Joseph H.
Rating:

Customer did not leave a comment.

Kathy A.
Rating:

I just rented a cargo trailer and everything was wonderful, Jeff was great, as he has always been but I had a problem trying unhooking the ball from the hitch. The trailer was very heavy. It really needs one of those stands that fold up when not in use. The Uhaul was closed when I returned the trailer and I was on my own and spent awhile trying to prying it off with some tools . I ended up unhooking my hitch from my Jeep and letting that slide out. Not a good thing. I had rented one a month before and the person who returned it said they had the same problem. Please rethink the larger trailer hookups. Thanks. I do appreciate Uhaul.

Bill H.
Rating:

Customer did not leave a comment.

Mari C.
Rating:

Customer did not leave a comment.

Dominique B.
Rating:

Jeff is a excellent U Hawl representative and he goes the extra mile to help customers with their trunk needs.

Kathy A.
Rating:

Frank at Uhaul is very friendly , knowledgeable ,and helpful. I have rented various trailers and trucks from him for many years.

Stephen K.
Rating:

Jeff checked us in gave great, thorough demonstration of the hauler and made sure we were hooked up correctly and safely.

Haubrich L.
Rating:

Customer did not leave a comment.

Stephen H.
Rating:

The corporate office can stop routing the returns and pick ups to the new location, trying to force out this location. Very disappointing that the corporate office would do that to a location that’s has been such a faithful partner all these years.

Jerry A.
Rating:

Customer did not leave a comment.

kerwin D.
Rating:

We always use u haul for our moves.

David F.
Rating:

I think it's deplorable that U-haul is competing with this business and trying to start a second business in a town the size of Marshalltown!

Tom W.
Rating:

Our local U-Haul is excellent. At Godfrey Motors in Marshalltown, Iowa 50158. Thomas Wignall.

Tamara Q.
Rating:

Customer did not leave a comment.

Ryan R.
Rating:

I have used Godfrey Motors many time and will continue to use them, your agent there is an awesome guy who goes above and beyond, however, in the last few years the quality, functionality, cleanliness, and overall condition of Uhaul equipment is horrible, to wit; appliance dollies are so rusty that they mark up appliances, electrical issues with trucks (only the wizardry of your agent got us on the road), windshield wipers that were completely disintegrated, a trailer that hadn't been cleaned by the prior person... I hope you get the idea, you need to step up your corporate game Uhaul!

Steve W.
Rating:

These guys were great

Kimberly S.
Rating:

Customer did not leave a comment.

travis P.
Rating:

Find a better repair service for your equipment. Truck smelled like a nursing home. Door stuck and ac cutt in and out. I'dl3. Funny at stop lights a few times. Engine light cane on and went out.

kevin S.
Rating:

Our experience here was perfect, also! Jeff was courteous and professional!

Glenn B.
Rating:

Customer did not leave a comment.

MIRNA S.
Rating:

Customer did not leave a comment.

Dwight L.
Rating:

Customer did not leave a comment.

heather R.
Rating:

I originally booked this trailer through West Des Moines. They were worse than useless. I booked it a month in advance, checked on it two weeks in advance and thankfully, went to pick it up early in the day, to be told the only way I could have it was to drive to Marshalltown, which I did. Not what I needed to do on a very busy day. WDM was not customer friendly and had great difficulty reaching them by phone - all calls went to call center. Should have dealt with 2nd Avenue in the first place.

Levio S.
Rating:

Customer did not leave a comment.

GARY B.
Rating:

I dropped the trailer off after hours. Left a voicemail. Called the next day to confirm if everything was ok. No issues. Very good service and helpful. I would absolutely recommend this location to anyone.

Lauren B.
Rating:

Better instructions for returning the keys

Rod I.
Rating:

Great experience at the Godfrey Motors location in Marshalltown, Iowa. Very accommodating. We picked up our truck and then decided it was too small. I called Godfrey Motors back and they said we could just bring it back and get a larger one. It was quick and we were on our way. Thank you!!

jeffery B.
Rating:

Jeff had everything ready. Very good

Scott W.
Rating:

The rep was very nice and fast with the check in on the return of the truck. I have gotten a few u haul trucks from this place. Every time the u haul rep has been helpful and easy to deal with

Luis S.
Rating:

Jeff is an excellent serviceman.

JULIENNE S.
Rating:

We drove 100 miles to pick up the truck and there was no truck in the location as promised. We were so worried that we wouldn’t get a truck at all. After waiting for about half an hour, luckily we got a truck from a different location in the same town. However the truck wasn’t reliable that it wouldn’t shift climbing uphills. We could only drive 20 mph during those sections crossing Rocky Mountains. It made our move so much more stressful and slow than it had to be.

Raymond B.
Rating:

Customer did not leave a comment.

scott C.
Rating:

I really appreciated the ability to make my move on time with the help of a U-Hall truck from Godfrey Motors Inc. in Marshalltown!

Chelsea R.
Rating:

First of all, the location I chose was changed due to availability, the local coordinator was less than polite about the inconvenience it was causing. Then, we were provided with an incorrect address for the new location. When I went inside and was told it was 2 miles down the road, my Uber had already left and the people at the office rudely told me to walk to the correct location.

John W.
Rating:

Customer did not leave a comment.

Raymond B.
Rating:

Customer did not leave a comment.

Mark M.
Rating:

Customer did not leave a comment.

Tamara Q.
Rating:

Not much to say except when we dropped off the truck it was after hours.

Kerry I.
Rating:

Customer did not leave a comment.

Maureen O.
Rating:

Customer did not leave a comment.

Nancy F.
Rating:

He answered all my questions. Was very helpful in setting my mirrors and telling me how the payment will work on my card. I would rent from there again.

Scott R.
Rating:

No one was there, did after hours drop. Give us mileage for the destination of our trip instead of to your drop off center. Quite honestly, the dealings with your national/ regional offices were part of one of the most frustrating headaches I've had in a long while.

Ted T.
Rating:

Customer did not leave a comment.

James S.
Rating:

Customer did not leave a comment.

Janet D.
Rating:

The representative was very helpful and understanding.

Amanda K.
Rating:

Was okay said I was taken care of but said prior guy didn't hook up my lights but they were. Not sure but all in all got dropped of quickly

salina O.
Rating:

Customer did not leave a comment.

rick H.
Rating:

Customer did not leave a comment.

Marcelle M.
Rating:

I did not have the dolly for use and was still charged for it, ensure you either have it available or not charge it when it was not used.

Linda H.
Rating:

Customer did not leave a comment.

Kimberly S.
Rating:

Customer did not leave a comment.

David W.
Rating:

Customer did not leave a comment.

Mike M.
Rating:

this guy really knows his stuff

Heather E.
Rating:

We have rented uhauls in the past and Jeff is the only one who has gone over the untied truck and mileage with me. Very accommodating!!! Thank you Jeff

Mike W.
Rating:

Customer did not leave a comment.

David W.
Rating:

Customer did not leave a comment.

Shayne G.
Rating:

The man who helped us did not do the miles correct. He calculated 61 miles, when we had to go 80. We didn't stop anywhere else but the locations needed (and gas of course). That wasn't the only problem either, the truck was dirty and other people's belongings inside. I don't plan on recommending this location.

MIKE C.
Rating:

Customer did not leave a comment.

David T.
Rating:

Jeff was extremely helpful and quick to hookup and disconnect the trailer for us. The trailer was the smoothest towing I have towed. The 5x9 with a ramp was perfect for the job. I was surprised by the spring loaded tailgates ease to lift. The was a good experience for my wife and I to haul some equipment.

Michael A.
Rating:

Never an issue with then. Jeff was out of town, and still came through. Will always use them and recommend anyone to do the same.

Justin T.
Rating:

Used a drop box, but the location was definitely close to home!

Steven C.
Rating:

Straps were iced over hard to work with

Cathy D.
Rating:

Customer did not leave a comment.

Terry A.
Rating:

Customer did not leave a comment.

DEB H.
Rating:

Nothing, Jeff is awesome with handling my rentals ever time.

best W.
Rating:

Customer did not leave a comment.

Victor E.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

Customer did not leave a comment.

Andy B.
Rating:

Customer did not leave a comment.

Kathy A.
Rating:

Jeff is always very friendly and helpful . I have been getting Uhauls from them for years and recommend it whenever anyone needs one. Thanks again Jeff.

Kyle M.
Rating:

Customer did not leave a comment.

Kurt K.
Rating:

The inside of the cab was littered with wrappers etc.. Although, I will continue to use this location again and again. Always great customer service.

Michael A.
Rating:

As usual great equipment and experience. I recommend to anyone that wants to have the same and a company that will go above and beyond to get you what you need. Thx Jeff!

Craig F.
Rating:

On-line pickup experience was extremely poor. This is not related to the location.

Joe H.
Rating:

Customer did not leave a comment.

SCOTT G.
Rating:

Customer did not leave a comment.

jeff C.
Rating:

Customer did not leave a comment.

Timothy F.
Rating:

Customer did not leave a comment.

BOB R.
Rating:

Customer did not leave a comment.

Kathy A.
Rating:

The Uhaul at Godfrey Motors is wonderful . I have used it many times and will continue to use it and recommend it . Great service, thanks

vickie B.
Rating:

Customer did not leave a comment.

Joseph Z.
Rating:

Reserved a 20' truck to pick up in the Waterloo, IA. We live in KC and had scheduled to pick up on Saturday, 11/10/18. The closet location to pick up was either Fayette, IA which was 45 minutes north of Waterloo or Marshaltown, IA. Luckily we were on our way so picked up on Thursday as we could adjust our drive to go through Marshalltown. Although compensated with extra mileage and an additional day to return, this is very poor customer service to not have the truck rental in the location when ordered well in advance Because of this experience, I will never rent from U-Haul in Iowa again. We have always been satisfied with U'Haul in KS since we live in the KC metro, the pick up locations are fairly close together if not able to pick up at the desired location. Extremely disappointed with Iowa service however Marshalltown service was good and helpful.

Kaye W.
Rating:

Customer did not leave a comment.

James G.
Rating:

Customer did not leave a comment.

Darrell H.
Rating:

Customer did not leave a comment.

James G.
Rating:

Customer did not leave a comment.

STEHANIE C.
Rating:

Customer did not leave a comment.

Mary B.
Rating:

Customer did not leave a comment.

Jeff E.
Rating:

Agent was rude when questioned why had to pay double to return equipment to another location.

Clyde T.
Rating:

Customer did not leave a comment.

Sebastian S.
Rating:

Extremely pleasant experience. Owner is very knowledgeable and efficient. Will definitely come back to this location if I ever need another uHaul.

Anna B.
Rating:

Customer did not leave a comment.

James Z.
Rating:

Truck was ready and waiting. Staff was very friendly.

Vickie U.
Rating:

The person working came outside immediately, listened to our one concern, and was efficient in checking us out.

SHEELA C.
Rating:

The store employee was fantastic, very friendly and helpful!!

Michael A.
Rating:

Jeff never disappoints and I can't say that about just any uhaul dealer. He always gets us what we need,he cracks jokes,and makes us glad to be able to do business with him. I would always recommend and any chance of being able to we do just that.

Saul M.
Rating:

Customer did not leave a comment.

ericka L.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top