Customer Reviews for Golden State Storage
(U-Haul Neighborhood Dealer)

984 reviews

300 W Ventura Bl   Camarillo, CA 93010
(Off 101 Frwy exit Los Posas south to West Ventura Blvd and West)

(805) 383-6965

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 10:30 am - 5:30 pm

Services at this Location:

Contact Us

(805) 383-6965

300 W Ventura Bl
Camarillo, CA 93010
(Off 101 Frwy exit Los Posas south to West Ventura Blvd and West)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5:30 pm
  • Sun: 10:30 am - 5:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

samantha B. 
Rating:
5.0

Rental experience was easy and the on site employee was an extremely customer service oriented professional.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Adrian D. 
Rating:
5.0

No improvement needed. Staff on both rental and return was excellent!

CHRISTINA S. 
Rating:
5.0

They had and held the 9' van for me until I could get there to pick it up that afternoon. They made it easy to pickup and return the van the following day.

JOAN S. 
Rating:
5.0

Customer did not leave a comment.

VICENTE C. 
Rating:
5.0

Customer did not leave a comment.

Lawrence Z. 
Rating:
5.0

Customer did not leave a comment.

REBECCA C. 
Rating:
1.0

My wife was unaware that is she stated we needed it 2 hours then we would have to pay another fee for another day. We needed it for the full 24 hours and got charged 2 days...only had it 4 hours.

LISA D. 
Rating:
5.0

Customer did not leave a comment.

Leticia L. 
Rating:
5.0

Customer did not leave a comment.

MONICA P. 
Rating:
5.0

Reserved truck was available. It was clean. Ran great. No complaints!

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

SHERI S. 
Rating:
5.0

Customer did not leave a comment.

Josue R. 
Rating:
1.0

I ended up in Camarillo (20miles round trip out of my way) because the 15 ft cargo van wasn't returned and they had nothing else to rent. Corporate said I could get a 20 footer for the price of a 15 plus reimbursement of $50. I told the Camarillo guy this and he agreed but when I got home her billed me for a 20 footer. He hasn't returned my calls. I was also charged $2.87 for something. There was a large bowl of very small hand sanitizer with their logo on them and I took one thinking they were being cov-id safe . I guess he charged me without telling me.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Service was excellent and staff was very friendly

BEVERLY C. 
Rating:
5.0

Customer did not leave a comment.

GLADYS D. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER G. 
Rating:
5.0

Customer did not leave a comment.

Zackary M. 
Rating:
3.0

Not have the services be so expensive once time to check of vehicle. Jumping a whole $70 bucks more. Please more courteous by adding in usable equipment along with the truck rental. Would make customers help of using your service.

LARCINA N. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Marc N. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Thanks! Super easy experience!

SARAH M. 
Rating:
5.0

Will use this site again!!

Keith D. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
3.0

I was not told there was a fee for the dolly and I didn't touch the moving blankets but was charged anyway! And now noone will answer the phone. AND I put more gas in then required!

Susan O. 
Rating:
5.0

The gentelman who helped me was excellent!!!great customer service,

CHRISTOPHER S. 
Rating:
5.0

Associate was a tremendous help.

Mark O. 
Rating:
5.0

Nothing

BARRY C. 
Rating:
1.0

We had a very difficult time picking up the vehicle.

Wilfredo B. 
Rating:
5.0

Professional dealing with customer and place always maintained not to mention their vehicle. Would highly recommend.

ANTHONY S. 
Rating:
3.0

Applied online, uploaded docs, yet there was unnecessary review (by employee) including addresses and more papers to sign. Then there is the gas refill. Complicated process, but it could be more efficient.

Jim D. 
Rating:
4.0

Explain details of transaction and options in more detail.

Timothy A. 
Rating:
5.0

Very satisfied with these guys, really good, hard working team. I was concerned it would cost too much, they came in below estimate. Fear of loss or broken items, they treated it all with gloves [and face masks where required]. I don't know the company, I don't have to take the time to write this review, but if you're moving... you can trust this team.

GREGORY G. 
Rating:
5.0

Super easy to deal with The guys at Golden State are top notch!!

david H. 
Rating:
5.0

I will only use this uhaul facility!!! Staff is extremely professional and always helpful!!! Been coming here for over five years

Barbara F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
1.0

They need to have space to return trucks after hours, they had charged my credit card for 2 days when I only used the truck for less than 10 hours. I feel that they took advantage and over charge me for things that I wasn't even responsible to pay for. Will never recommend this place to anyone.

Salvador S. 
Rating:
3.0

Cleaner cleaners and make sure ramp is clean. We could not use truck ramp due to slipping. Appeared to be slick with oil or grease. Cleaning did not help.

JAMES V. 
Rating:
5.0

They were great and so helpful!! It made such a stressful event so bearable!

patricia M. 
Rating:
5.0

I tried to do the online pick up, but the software could not determine my location. Tried several times with the same result. Inside of the truck was clean, but exterior was dirty.

Alec M. 
Rating:
5.0

Amazing service!! Will recommend everyone to rent from this location! Great customer service as well.

Steven T. 
Rating:
4.0

Customer did not leave a comment.

Jody G. 
Rating:
5.0

I was supposed to pick up my truck at 5 am on Van Nuys. Instead I had to drive 45 miles to pick it up and could not pick it up till 8:30. So I didn't get to beat the heat. The gentleman at the location I got the truck did excellent service recovery. I would only use Uhaul again if it was from this man. What happened to me with the pickup confusion was terrible.

Jack J. 
Rating:
4.0

Although the on-line service portal fail to work several times when trying to check out my vehicle. Daniel Patton was exceptional in assisting me through the uhaul system errors. Thanks Daniel. Uhaul, please hire a new IT team to upgrade your system.

Jeff E. 
Rating:
5.0

Great experience. Brian was a pleasure to deal with

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

Louis T. 
Rating:
5.0

Excellent experience. Friendly greeting and the representative was extremely helpful.

Tiffiny G. 
Rating:
5.0

Customer did not leave a comment.

QUNSHENG L. 
Rating:
5.0

The rental process went well and smooth with no problems. Very satisfied with the young man that set up my contract.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

Mark Christopher M. 
Rating:
5.0

Customer did not leave a comment.

EARL H. 
Rating:
5.0

Fast and efficient.

Michael Ryan E. 
Rating:
5.0

Customer did not leave a comment.

JACKLYN T. 
Rating:
2.0

I reserved a vehicle, got a confirmation for a 8:30am contactless pick up. I recieved a call at 6:26pm the night before telling me there would not be a truck available until 10:30am, so when the store opened. I was willing to get a smaller or bigger truck so I could get moving at 8:30am as confirmed, there was no option other than to wait until 10:30am. I happen to be at the location at 8am to drop stuff at my storage unit, there were 3 trucks available. The one i rented happen to be one of the ones sitting available at 8am. Sure sounds like someone forgot to stage the vehicle. I haven't rented multiple times from this location, I will not make that mistake again. When I became a customer in 2014 the manager Brian was great, kept that place looking great and clean. The Stranraer is gone and he looked a bit under the influence when i rented last time, too the point i refused to ride with him in the golf cart. Come on get it together. This lack of Customer service really effected my family's move.

JENNI M. 
Rating:
4.0

You could either have a second person working, so that when one person is off in the storage area, there is someone at the desk. Or you could place an “Ill be right back” sign in the door when the office is locked and empty. I thought the office was closed when I got there, but decided to wait a few minutes just in case. I'm glad I did.

ALEC M. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Staff was extremely helpful and personable. :)

WILLIAM H. 
Rating:
5.0

Everything went smoothly. Thank you.

CHERYL V. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

It went very smoothly!!!

keiko O. 
Rating:
4.0

The staff was horrible! I had to wait outside until the guy was off the phone and didn't speak to me when he finally allowed me inside to execute my contract. Then the afternoon guy also made me wait outside-finally after 10 minutes I rang the doorbell and I clearly disturbed him as he yelled for me to put the keys in the slot in the and that I was free to go.. 2 things, they are dis-interested in my/your business and they both made me feel like I was bothering them. Maybe they should get a crash course on dealing with customers because they sure knew make me a NEVER CUSTOMER again. NOT recommended....

Louis M. 
Rating:
5.0

Nothing

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Heather T. 
Rating:
5.0

Very professional

Domingo M. 
Rating:
1.0

Not charge people twice ! I was charged for a service date that I didn't even use. I have two receipts for some reason and one isn't me.

abelina G. 
Rating:
4.0

Nothing your worker who help me to rent the track he was very helpful and very friendly just hire people like him Thank you

Gevork S. 
Rating:
1.0

Person would not come out to check the truck in because he said it was to breezy - WOW a very light breeze was blowing ..he said he would send a receipt shortly ok - well 5 hours later my flight lands in phoenix no receipt and he had gone home ... a lady that answered the phone was very helpful and said truck showed returned and she was able to get receipt to me. That guy is not good rep for you.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Frankie N. 
Rating:
4.0

Customer did not leave a comment.

Cathleen T. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Was a little confused when arrived to pick up truck as sign says the site is closed. After reading all signs I found one to call as someone is on site

Michael S. 
Rating:
4.0

Customer did not leave a comment.

laura A. 
Rating:
5.0

Amazing service! Top notch! Thanks Golden state storage for your professionalism, kindness and care!

ashley R. 
Rating:
2.0

Gave me wrong code to get keys and then double charged me so instead of the 204 I also got another charged of 258!

Clayton A. 
Rating:
5.0

Everything was PERFECT with the vehicle, Golden State Storage and the staff who took care of my unexpected late needs for this vehicle. They came through for me at a moments notice!

Jon J. 
Rating:
5.0

Very helpful. Great location.

Freddie V. 
Rating:
4.0

Location and guy on site was great but your website check in and return are horrible! They didn't work.

Cynthia F. 
Rating:
3.0

Return was easy except that there was no parking. I had to illegally park it by the red curb but I did get clarification from the guy there that it was ok and he'd move it later. Once telling him that I only used 1 blanket out fo the 16 (the other 15 are still sealed in the bags) he said the credit comes from where I picked it up. Seeing how everything went with that location I don't know if I'll ever get my credit. Overall, even though I used uhaul in the past and it's been my go to, this will make me remember that there are other companies when it comes to moving rental. Also, I returned the vehicle completely clean and with an extra half tank of gas.

Dave E. 
Rating:
5.0

I always go to this location to get my rentals. The BEST place around. The staff is extremely professional, courteous and respectful.

Jon J. 
Rating:
5.0

What a great team at Golden State Storage very helpful friendly and professional. I dealt with Daniel for collection and Brian for drop off and they could not have been more helpful. I have rented from Golden State in the past and will continue to use them in the future. Thanks

Jonathan L. 
Rating:
5.0

Jon is the man. Great experience!!!

Erik A. 
Rating:
5.0

Customer did not leave a comment.

Pamela L. 
Rating:
5.0

It was so damned easy. Your staff really know what they are doing & made this so much easier a ptocess to deal with.

Cuervo S. 
Rating:
5.0

Customer did not leave a comment.

Justine S. 
Rating:
5.0

The two young men working there on my day of pick up, were so professional and polite - it was a pleasure....

Debra G. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
5.0

Customer did not leave a comment.

Edward N. 
Rating:
5.0

Great management, very helpful.

Ray S. 
Rating:
5.0

Nothing very pleased with the service.

James P. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

I would Absolutely recommend this place for there rental and storage needs. Thank you !!!

Louise S. 
No reviews have been submitted for this location.

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