Customer Reviews for Golden State Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Golden State Storage

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Sandra H. on

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they are saying my gas tank was not full when I returned the truck. The picture shown on the e-mail of the gas gauge was NOT even the type on my truck. I filled the tank before I took in the truck.

Leslie N. on

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All went beautifully!

arnold c. on

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Customer did not leave a comment.

Karen B. on

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I drove 3 hours and made it to your location it took time to do the paper work then I was told they gave my truck away- I had to use the bathroom and I was told you didn't have one - then when my truck was given away they let me use the bathroom I was told you did not have. I had to wait an extra half hour for the people who took my truck to return it - the office was going to call to get me a reduction of the cost I did not hear if this was taken care of- I also didn't use a lot of the blankets that were still in the bags I want a refund for- I called customer service and was on hold for 15 min and hung up to write this / please let me know how this is going to be remedied or I will use a different company next time/ I have always use uhaul and my experience has been do able until this time / unhappy with the experience -Karen

WILLIAM S. on

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The only suggestion I could make would be to be open on Sundays also.

BRIAN D. on

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Customer did not leave a comment.

Ann L. on

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Bill L. on

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Cliff M. on

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The guys that work there are super nice and helpful

bill m. on

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Brian at Golden State Storage was professional, fast. The rental process was seamless

Caroline H. on

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I love renting from this location. Clean, centrally located. And, they have a coffee bar. Wonderful!

RIchard K. on

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I can only say great things about Golden State Storage and the staff; intelligent and helpful, thanks to Brian for making storage and moving and nicer experience.

Milton C. on

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Have truck available at the requested site. This was not my requested site. The requested site was Trojan Storage where the stuff I needed to move was located. This caused a delay and the movers/helpers I hired only had about an hour and 15 min left to finish.

celine g. on

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The front tires on the truck were worn down below the tread wear indicators. The air flow through the air conditioning stopped when the engine was under load, making our ride uncomfortable at times on the hot day.

Richard P. on

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The rental guys at the front desk were awesome. I would definitely use them again.

SAMUEL F. on

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Easy to find and lots of excellent condition vehicle rentals available.

Lauren P. on

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Customer did not leave a comment.

holly b. on

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The gentlemen that helped me was very friendly and answered all my questions. Great customer service!! The office is very clean and organized. I recommend your establishment with five stars!

Derek M. on

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Great service, would definitely use again.

Alexa H. on

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The gentleman who helped me to make the reservation was very helpful and informative. The young man who assisted me in picking up and dropping off the truck was outstanding. I did have to call U-Haul emergency because the wheels were turned in park and the truck would not start, but the person at the end of the line walked me through it very quickly. Thank you!

Debbra B. on

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Everyone was very friendly and helpful.

VERONICA M. on

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the person that checked me in was very helpful and courteous.... Thank you U-haul

Dennis I. on

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Customer did not leave a comment.