Customer Reviews for Golden State Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Golden State Storage

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ROBERT L. on

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Kaila K. on

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I love how clean and neat your offices are, and really benefited from a free bottle of water. You are the only u-haul location I will use!

SHANE B. on

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CATHY B. on

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The whole experience was not a good one - HORRIBLE. I originally reserved a truck from a different pick up location and later received email notice that my reservation was changed by Uhaul to a pick up location in Newbury Park (not Camarillo). I cancelled that order and reserved from another location. When I arrived at the location to pick up my rental, I was informed that it had not been returned yet (reservation was for 7 am). By 10:30 it was still not returned, so I was sent to another location further away. The original pick up location was ideal as it was only a mile from where I was moving from and to. When I dropped the truck off (probably only 3 hours later) the employee behind the counter was tapping away at his computer with 2 other customers ahead of me. I barely got a "I'll be right with you" and 10 minutes later NOTHING. Overall this was the worst experience I've ever had with UHaul. I was told to call to get a credit for the truck not being returned but why should I have to do that - it should be given to me at the time of check out. INSANE and HORRIBLE customer service.

Paul C. on

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Nicholas R. on

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DAVID J. on

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Good customer service - friendly. Truck cab could be cleaned up a little better. The receipt showed the fuel level to be 7/16 when my contract and the actual gas gauge showed 5/16. Accuracy...

Maria T. on

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Love these guys, always fast & friendly! ??

John S. on

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Michael C. on

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RIchard K. on

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Jon and Brian are great to deal with and the facility is A+

Jackie e. on

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Julio A. on

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William C. on

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Pearl M. on

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The location was clean welcoming with friendly service. I can't remember the guy's name that helped me (only person there), but he was friendly, well versed in his job and super talkative which made renting the truck easy.

Alejandro G. on

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Awesome location. The gentleman here apologized for the experience at the Carson locAtion and was just a pleasant experience as it should be.

Stanley L. on

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I was not allowed to park my vehicle on site. I could only park inside if I had a rental unit, which I did not. I had to park a block away and walk back. I will think twice next time to rent from you. I will also let people know when they ask me where to rent, sometimes 4 to 5 people per month or more!!!!!!!!!!!!

LINDSEY R. on

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BILLY B. on

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Staff at golden state is incredible.

JEFFREY M. on

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They don't do boxes at this location. I didn't know that until I dropped off the truck. Glad I didn't need to buy anything from them!

Jared F. on

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I filed a complaint with U-Haul Corporate offices, please refer to Reference # 90613149. Absolute worst customer experience I have ever received.

Christina K. on

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Person who checked me in was very personable and thorough. Impressed with speed and ease of check out even though returning truck early.

JOSE Z. on

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Excellent customer service. Friendly staff and informative.

David W. on

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Marjorie D. L. on

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Brandi L. on

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Daniel U. on

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The van has dog food under the passenger seat and someone clearly smoked inside of it before me. But the location and employees were incredibly nice.

Jennifer B. on

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Rental was very dirty on the inside, and outside. Smelled horrible. Previous person to drive rental was smoking heavily in the rental. Inside was very dirty.

Guilar A. on

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William T. on

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Andea H. on

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Delores p. on

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I need someone to contact me..They never put the dolly in the van.. I was charged for it.. I could not move my furtinuture because I did not have the dolly.. please contact me. I want my account credit. Thank you. Delores Pinedo 805 415 9207

Allison W. on

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Bob R. on

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Wash the truck. It was very dirty. Inside and out. Was your last customer charged for returning this truck in this condition? Maybe you should have.

ANGELICA N. on

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Quick service friendly clean.

Julia W. on

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Roger H. on

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Truck windshield was not clean. Morning drive East was difficult as headed into the sun. Stopped before I needed gas to clean. A small oversight, but annoying, No instructions given about anything to do with the truck although everything pretty straight forward.

julie z. on

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RICHARD C. on

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James M. on

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Houshang A. on

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Excellent customer service, great equipment a very reasonable rate in compare to competition (BUDGET) which dug into my budget 5 times more for the exact service. Thank you and God Bless

Julio A. on

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Primo B. on

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Kathryn A. on

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MICHELLE B. on

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AMY B. on

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annie h. on

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Carol M. on

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I have used Golden State Storage with a rental unit and find them competent and helpful!

Frances I. on

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The only thing is that the A/C did not work - it only blasted warm air. Other than that, it was a great experience!

Armando G. on

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Nothing comes to mind. Brian gave great customer service. I wouldn't go anywhere else but Golden State to rent a uhaul truck.

MICHELLE B. on

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We walked in and were able to be helped right away. The man we worked with was very helpful and told us everything we needed to know and was very nice.

gemma c. on

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JOAO R. on

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Condescending staff. If you meet me I'm clearly Hispanic. The first thing I hear is them say to each other jokingly "the first one?!" Now I hope they ment that I am the first uhaul pick up of the day but the laughing implied something else. Also, they explained to me things and followed them with "you know common sense things" as if they do not think I have enough common sense to not park the uhaul in front of a entry gate or driveway. What I thought was the most outrageous thing was they told me to leave the keys in the truck with the doors unlocked if I'm dropping off after hours because that's uhaul policy... I'm pretty sure uhaul doesn't want people to steal their trucks so I am highly doubting that is uhaul policy and that seems like common sense to me. As for the equipment itself, it's uhaul expect it to get the job done at a good rate.

Roberto R. on

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Vehicle had problems with the starter. Once it was shut off, it took awhile to turn it on again.

Candice H. on

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JOHN B. on

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We need more 26ft trucks in our area we need some in Ventura every time I go to the look for a truck I have to go across country to find one it's usually a 26ft truck

helen s. on

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The truck we rented had intermittent air conditioning, kept blowing hot air and eventually would kick in with air conditioning. Also had to add oil because the oil light kept coming on.

jeremy g. on

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Although the drop off location was closed for the holiday, the owner heard me on the phone with uhaul trying to find another location that was open came out and let me turn the truck in with no issue.

Sandra H. on

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they are saying my gas tank was not full when I returned the truck. The picture shown on the e-mail of the gas gauge was NOT even the type on my truck. I filled the tank before I took in the truck.

Leslie N. on

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All went beautifully!

arnold c. on

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Karen B. on

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I drove 3 hours and made it to your location it took time to do the paper work then I was told they gave my truck away- I had to use the bathroom and I was told you didn't have one - then when my truck was given away they let me use the bathroom I was told you did not have. I had to wait an extra half hour for the people who took my truck to return it - the office was going to call to get me a reduction of the cost I did not hear if this was taken care of- I also didn't use a lot of the blankets that were still in the bags I want a refund for- I called customer service and was on hold for 15 min and hung up to write this / please let me know how this is going to be remedied or I will use a different company next time/ I have always use uhaul and my experience has been do able until this time / unhappy with the experience -Karen

WILLIAM S. on

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The only suggestion I could make would be to be open on Sundays also.

BRIAN D. on

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Ann L. on

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Bill L. on

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Cliff M. on

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The guys that work there are super nice and helpful

bill m. on

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Brian at Golden State Storage was professional, fast. The rental process was seamless

Caroline H. on

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I love renting from this location. Clean, centrally located. And, they have a coffee bar. Wonderful!

RIchard K. on

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I can only say great things about Golden State Storage and the staff; intelligent and helpful, thanks to Brian for making storage and moving and nicer experience.

Milton C. on

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Have truck available at the requested site. This was not my requested site. The requested site was Trojan Storage where the stuff I needed to move was located. This caused a delay and the movers/helpers I hired only had about an hour and 15 min left to finish.

celine g. on

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The front tires on the truck were worn down below the tread wear indicators. The air flow through the air conditioning stopped when the engine was under load, making our ride uncomfortable at times on the hot day.

Richard P. on

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The rental guys at the front desk were awesome. I would definitely use them again.

SAMUEL F. on

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Easy to find and lots of excellent condition vehicle rentals available.

Lauren P. on

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holly b. on

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The gentlemen that helped me was very friendly and answered all my questions. Great customer service!! The office is very clean and organized. I recommend your establishment with five stars!

Derek M. on

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Great service, would definitely use again.

Alexa H. on

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The gentleman who helped me to make the reservation was very helpful and informative. The young man who assisted me in picking up and dropping off the truck was outstanding. I did have to call U-Haul emergency because the wheels were turned in park and the truck would not start, but the person at the end of the line walked me through it very quickly. Thank you!

Debbra B. on

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Everyone was very friendly and helpful.

VERONICA M. on

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the person that checked me in was very helpful and courteous.... Thank you U-haul

Dennis I. on

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DONNA B. on

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Rouzbeh s. on

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perfect service

Kandee H. on

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Brian was exceptionally helpful and friendly. I would absolutely recommend Golden State Storage to anyone needing to rent a U-haul or looking for a storage facility.

Near M. on

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Emad T. on

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The worest service ever, that's because of the guy overthere his name is Ryan or Bryan. He kicked me out and he told me not to try to rent any trucks again in this location because he will not give any trucks anymore , Do you know why?, because I discovered that he is cheating me by putting extra miles on my bill that I didn't drive. He is very rude and I will make a lot of complaints until you terminate this guy.

Dennis c. on

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Best and Easiest rental experience ever. Highly recommend Golden State Storage. Staff all friendly and fast. Easy in n out of office and simple return. Thank you Golden State Storage

Theresa T. on

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GUANGHUA S. on

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Phillip E. on

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Timothy M. on

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Great customer service!!

DAVE M. on

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Very Good and professional Staff.

DENNIS M. on

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Golden State Storage is an excellent run facility and an wonderful place to rent UHaul.

michael l. on

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The man who assisted me in renting the truck at Golden State Storage went above and beyond that which would have been satisfactory. The only complaint I have has nothing to do with the personnel or facility having facilitated the truck rental, but has to do with the truck not having cruise-control. One thing for sure, I will never rent a truck that does not have cruise control again as it made my speed erratic while driving over even a slight hills. This required me to visually focus on the speedometer at the expense of focusing on the road – a definite safety issue. Also, The lack of cruise-control had my foot aching by the end of the day – not a good experience!

Karen V. on

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Nothing. Tyler was Awesome! Friendly, respectful and explained everything well ??

ALF H. on

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At this location nothing. Great all round service. Regards Alf.

Marc H. on

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Jeremiah S. on

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I got charged for gas and cleaning. I put gas in the truck to cover what I drove and the truck was clean when I returned it. Then, I had to follow up with the Uhaul team more than 5X to get my refund. Horrible organization, customer service, and follow up.

Alberto y. on

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None that I can think of. The person who assisted us was very funny and made the visit very pleasant and memorable. I would recommend this place highly

ERIC J. on

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If it ain't broke, don't fix it. Everything was great!!!