Customer Reviews for Gonzalas Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gonzalas Automotive

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Blanca H. on

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Customer did not leave a comment.

eduardo v. on

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Personnel (5) were all watching TV and drinking when I got there, none of them paid any attention nor tried to help. When I told them I was there to drop off a trailer only one of them responded and verbatim, he said "We don't have any space, just take it with you." There was plenty of space available, after much insisting he finally stood up and decided to do the drop off paper work. Terrible experience.

Darion W. on

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The drop off location did not want to accept the trailer and told me to go to another location because he did not have room. That is because the lot with the trucks was packed with cars waiting for repair I guess. Anyway I said no, I have a contract that states this is my drop off location and if you have an issue with that call U-Hall. I had to squeeze my truck into the weed infested dirt lot to drop the trailer off. The the person I was talking to just walk off and I said Hey, we need to do the paperwork to return the trailer. He said it is all taken care of and continued to walk away from me. I was furious being treated this way by the U-Haul team. So I called U-Haul and learned the the trailed was not returned in your system. Unbelievable customer service.

Abe R. on

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Oluwole A. on

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Matthew W. on

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Joseph B. on

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There's barely any space to return the trailer. We were there riding around to put the trailer in a very narrow spot for almost 20 minutes then have to take pictures to send in to view and pay. Total process for returning trailer for this location is 30 minutes. Not very satisfied with the return.

Heather M. on

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Ashley C. on

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Never checked in my trailer. Was threatened to be charged with stealing the trailer. Never wanted my paper work.

Hector D. on

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Nosa I. on

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My order was switched by Uhaul. When I got to the location no paper work given, they took my credit card info and gave me keys.

SRINIVASAN D. on

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The location charged me an extra day payment for which I had to raise a request to void the payment. Would appreciate giving a call before charging extra that too when the drop-off was as planned.

Lydia W. on

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My truck was not available at the location I chose. They did not have the right dolly that I requested. The location was dirty and there are holes in the walls. The person that helped us was very nice and professional.

Ora G. on

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I had call 1-800 general # 3 time to obtain the truck. The decide goto lunch 10:30 am. Did not receive truck after 1 pm on Saturday. The 1/2 doze pad dirty and not fold. Never received contact therefore when stop in Meridan MS the guys provided with information