Customer Reviews for Good Times Rental LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Good Times Rental LLC

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Louis L. on

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Kathleen S. on

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for customers to some how know if the place they go has a truck or van available. not always easy to find new place even with address and directions

Luke D. on

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Sandi S. on

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Experience was above and beyond what I was expecting based on previous U-Haul rentals. I will not hesitate to use or recommend this location in the future. Thanks you for making this experience pleasant.

kerry h. on

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Jeannine D. on

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dan s. on

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The three easy steps for getting the keys for the truck before they opened was terrible!!! Got to the final step and it would not recognize my very exspensive I phone it took me a hour and a half to finally get the keys!!!!

Doug W. on

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Sonia B. on

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Mark P. on

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Need to do a more thorough pre-trip,walk around with the customer

Kenneth P. on

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James M. on

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Nothing everything was perfect

Victor v. on

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nothing. quick and easy.

john s. on

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The equipment rental went fine. The only difficulty I encountered was find a cargo van to rent in my area. I understand you are in the rental business but renting all of you vans to USPS, Amazon, UPS and the like; really screws your local renters who use your service’s the other 11 months of the year. Maybe a better policy would be to keep some vans in strategic locations or within a certain mile radius of locations . If the Amazons of this world are doing so well business wise, let them go out and buy their own cargo van fleets. There by let people who need to move during the months of November and December that option.

Sharon J. on

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Better tie down system than the wooden rails on the side inside the truck.

Michael D. on

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Jeff D. on

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nice new high quality stuff. worked exceptionally well.

Mary S. on

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Frankly, I was extremely disappointed. When I came in the FIRST time, I told the staff I needed a trailer hitch for a travel trailer. They installed one for a cargo trailer. When I came back, I had to pay all over again for installing a new wire harness that could have been installed correctly to begin with. A true lack of curiosity on their part in asking and confirming what I needed. And a very "hey, we're doing you a favor here" attitude. Not at all impressed. I won't be back, and I have warned off several of my friends who were going to go there.

Kay P. on

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Richard B. on

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Robert N. on

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DOUGLAS P. on

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Michael B. on

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The 24 hour pickup website crashed several times during pickup and dropoff while loading pictures. The concept is a good one, but the execution is poor.

Michael M. on

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Great staff. Very helpful

MOLLY Z. on

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Eric T. on

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Great customer service. The staff is very friendly and welcoming.

Robert S. on

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Any problems we had were started by the online reservation system being confusing. The trailer we were renting was not at the location where we reserved it. We had to drive 40 minutes away to pick it up. The woman I dealt with at GTR was not very sympathetic. She almost seemed angry that she had to deal with me. Colmar and Chris, the regional manager, were awesome.

Ashish T. on

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TJ C. on

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Not specific to this location but more a comment in general. I drove very few miles all together, this used only a slight amour of gas. I was honest and marked the new gas reading and was shocked at a flat fee of $30. I really think it should be a prorated fee based on how much gas you used. Again not specific to this location and I don’t expect this will change any policies for corporate, but you asked for my opinion.

tracey b. on

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Stephen D. on

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Stephen D. on

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tom r. on

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Ted W. on

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Ted W. on

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Wendall H. on

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The staff at the Pipersville location are very nice and friendly. They also are quick to get you in and out.

Jeremy F. on

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Joe T. on

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JEFFREY G. on

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Kristin was very efficient and had me on the road in literally minutes. Trailer was clean and easy to use. She also recommended that I could do a self return as the store would be closed when I returned the trailer. That process took just a couple minutes. Great customer service and great technology.

Dennis K. on

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Samantha S. on

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Samantha S. on

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Justin W. on

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Horace J. on

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Mark B. on

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Nothing...

Timothy Y. on

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Explained about the broken rail and they said they would include it in the report

TERRY S. on

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Joe S. on

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David M. on

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JOHN A. on

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Quick and easy transaction. Easy all the way. Gas station very near for easy refill at end. A very good experience.

Michael C. on

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david b. on

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Wendy F. on

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Nothing. The personnel at GTR were excellent and very accommodating. I had some VERY last minute changes, and they worked it out immediately and very stress-free. I would absolutely tell anyone to go here.

Leo C. on

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Very customer-oriented pleasant local employees.

GARY S. on

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CHARLES L. on

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