Customer Reviews for Good To Go Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Good To Go Shell

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michael j. on

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Customer did not leave a comment.

Adam H. on

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The person I was working with was not informed in the reservation or how to fulfill it. I was forced to go across town and incur an extra 10 miles of cost for a significantly worse location. T

Brian K. on

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Customer did not leave a comment.

Mark W. on

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I was told to leave 7/16 tank of gas. How much is that? I wasn’t sure either. I filled before I left the origin city and ended up only using 1/4 tank. That means there was over 10 extra gallons in the tank. I was still charged $7.80 for extra mileage. I didn’t go anywhere in the truck I didn’t need to and feel that it’s was pretty petty. The operator at drop off said he had no option but to charge me. That should be changed.

Corin C. on

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The guy from there wanted to sell me the biggest truck he had even though he had the medium one I wanted AND I had done everything online and just went to pick up the keys to the truck and HE HAD THEM but said that I didn’t appear in his system and that he didn’t have that truck. Ended up charging me almost $150 for a truck that I didn’t want. I was there for like 45 mins and I cancelled the contract but the guy from Customer Service said it was my problem not his. Very rude about it. Went to another gas station to rent one, and lasted there for Max 15 mins and he was very nice about it and I got the truck I wanted.

David k. on

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This location needs training on system; trailer was given without electrical connector (I didn't realize it because I have my own, it was brought-up at drop-off). I reserved at the pick-up location of my choice, but was sent to this one. Took WAY TOO LONG to pick-up and go.

Rachel R. on

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Leo V. on

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UHaul representative was not knowledgable, he asked us to look at his computer "to sign in", odometer reading on receipt at time of truck pick up did not match the trucks odometer, UHaul representative giving us the truck started and stopped the transaction multiple times to take care of gas station customers, we returned the truck a day early and the representative said he didn't know how to give us a credit for this,,,,,,although we had always received a credit if we returned truck early in other states.....very poor experience, also wanted $28 safe move and was only given $14 safe move.....

Matthew G. on

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Great job!!

Monica Y. on

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Claire K. on

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MIRANDA S. on

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I have had nothing but issues with uhaul; I will never use them again. First issue I had my truck was canceled for no reason and Uhaul couldn't figure out why this happened, and I never got an email or anything about this cancellation. Then a week later I ordered a new one, but the people working there didn't ask for my name or my account number so they set me up with a whole new order. But they couldnt speak English so they got my name wrong and ended up giving someone else my original order under my name. Then when I returned the Uhaul that they did give me they proceeded to tell me it was my fault and was very unprofessional and argumentative with me. I also did not recive a receipt or paperwork from them. Nor did they inform me I had to fill up the tank so they argued with me about that. I will not be going back to this place, also I will be useing a different moving service from now on and refer others not to use Uhaul.

Thomas H. on

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Sarah U. on

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First of all i went to the place i so called rented it from on the web. And they told me it was not there. It was down the street. . ( i chose them because i hsve never had a bad experice with Grand Rental in appleton wis. Don't have anyone get there truck and trailer from them. The trailer was not even hooked onto the truck . ( My son and I try ed to hook it up. But it was to heavy for us to hook on. And it was frozen to the ground. If they used the truck to drop it off they should have kept it hooked on to the truck . They didn't come out to help until I got upset . Thenall they had was a rubber mallet to get the trailer out of the ice . I called the first place I went to and the young man from there came down in 10 min and had it hooked on in less then 5 min. Had me fallow back to the store and drop it off so I could load up the truck. And the next morning hiked the car trailer on the truck. Help me get my car on the trailer and showed me what to do. To keep the car save .

Debra E. on

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It was a gas station/quick mart with one employee. It takes a few minutes to complete the drop off process and he had to take customers in between the check out process....not his fault but we had to wait longer than we should have. The text sent with the drop off address should have listed the name of the location not just an address!!

Eric M. on

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Door clamp was faulty, hitch kick was faulty, and got no assistance from this location with inspection before departure. Additionally, representatives that I spoke with when picking up the unit were extremely u prepared, had unreliable technology to confirm reservation, and tried to double charge me because they were unable to correctly use the online uhaul system. This was a terrible experience and I could not rate the process lower.

Kelsey L. on

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The cashier who was assisting me didnt understand English very well and had a hard time communicating, both decided it would be best to order the uhaul online and come in for the key. At one point during the final steps online, the site crashed but reserved a truck for me to go inside to finish, which I was unaware of. Started over and finished the process and paid online. When I went in for the key he informed me there was 2 reservations but said he would delete one, however I'm assuming he deleted the wrong one because he asked for my card again to charge and I tried explaining to him I already paid but he didnt understand and said I wouldnt be charged twice, come to find out a day later I was. Called customer support and they helped immediately and am waiting to be refunded. Large inconvenience to have $500 held from my account for a few days. Would recommend doing in person at this location in case a similar situation occurs.

Darius H. on

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christopher w. on

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I had to pickup at two locations. It was hard to understand the person getting me the truck.

Kevin V. on

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My pick up was slow and they gave me a truck with graffiti on it.

Robert S. on

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Michelle A. on

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Valarie S. on

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The process that this particular Uhaul service was run was questionable at least. I was not provided a printed copy of my receipt or rental agreement to even be able to see what the claimed gas level was at. I was told it would be email to me. When a person is moving access to a computer and their email is limited for a few days on a general basis. When the vehicle was returned and I filled the tank back to the level I had first rented it it, I was told the level was incorrect and that I needed to put more gas into it. When the vehicle was first returned, I was asked what the gas level was and could have been dishonest about the level as the staff would not have checked except I had told the truth and ended up paying for the gas from the previous customer as well. I have never received such poor and unprofessional service from a Uhaul representative as I did that day,

Douglas L. on

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Customer did not leave a comment.

Edward P. on

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Station owner was very helpful and easy to work with.

Paula S. on

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Very poor return service. Attendant would start waiting on me and then step away to provide gas stations transactions with other customers (purchasing cigarettes, lottery tickets,gas etc) I had to wait through at least 8 different transactions before he finally finished with me. Said he would credit me for excess gas I filled the tank with but didn't. I picked it up with 3/8 tank gas and returned it with 3/4 tank of gas. Had us take a picture of odometer and gas level because he wouldn't leave the checkout area. Then he had to call someone else on the phone to see what else he needed to do with a rental return. Clearly not very experienced and didn't have a command if the English language. Would not recommend this location for customer service.

joan h. on

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Everything went well.

Joshua S. on

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Customer did not leave a comment.

David B. on

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Location does not speak English well

DEBORAH R. on

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ANGELA K. on

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John L. on

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I had to wait for person to check it out to me because person working did not know how. It was not too bad of a wait.

Erica S. on

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We waited 40 minutes for the cashier to figure out how to check out the keys to us. They then realized they never checked in the person who dropped off the truck. My boyfriend was behind the counter helping the cashier figure out how to do it. We then had to wait for the manager of the store to come and do it.

Scott P. on

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Gentleman was friendly and very helpful. Did have a hard time understanding him but again very helpful. What I was more up set with was I was sent to a different location it was number 3 in the city and they were suppose to be open till 5. We stopped by and they were closed on Sunday. Very poor on Uhaul part for the information. Was lucky to find Good to Go which excepted my trailer

Kelly M. on

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Jenna D. on

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Peggy D. on

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The manager was very polite and accommodating although there was a little delay in putting his OPEN sign on when we wanted to pick up at 6am. It set us back at least an hour but it all worked out fine.

Willie C. on

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It didn't scare the kids

Scott S. on

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Customer did not leave a comment.

Katie P. on

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We couldn't find the lockbox, and the guy took the key for us, but it was not an easy site to return. Also, I got overcharged on my mileage, and the reservation changed my mileage without letting me know. I don't think I would rent from uhaul again since the return process was a nightmare.

Michael E. on

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Truck wasn't ready even 45 minutes after pick up time. They didn't put a dolly in the truck that specifically requested and paid for. Crammed check in area. When we returned the truck the attendant didn't even speak English. So the communication was horrible.

Arthur K. on

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Daniel H. on

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STORE ATTENDANT WAS VERY PROMPT AND HELPFUL.QUICK SERVICE . WILL RECOMMEND AND USE IN THE FUTURE.

rick s. on

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Michael T. on

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Staff barely acknowledged me and never left the counter.Did not help with trailer.

Trevor S. on

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James B. on

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Gregory M. on

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Karen S. on

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BEN H. on

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They have no idea what's going on or how to rent a truck...

BRIAN K. on

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After 1 hour of use the owner the the business calls and wants me to return it so he can rent it out. He told me I only get not even 3 hours due to another person being there. After a total of 5 phone calls within a 2 hour span I decided to not answer anymore. I have a signed contract that I have to return by 7pm. Also I went in to the business to try to reserve their 26 foot trailer and the owners wife told me she can’t help and I need to only talk to her husband. Never again am I going to that gas station and now I will never rent from uhaul due to this very sour experience

greg h. on

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Customer did not leave a comment.

Justin H. on

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The process overall was very unorganized. When we went to pick up the truck, the gentleman said he was planning on using it. Then I was told to call and schedule a pick up time after I already had and the man that answered said he was "out" and could not look at my reservation. Overall a very poor experience.

lorelei s. on

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Customer did not leave a comment.

Jacob J. on

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Key return was hard to find, thought it would be right next to building. i was sure there was enough gas when pulled up, but maybe i parked on an incline and it read different later. overall was decent experience.

Doug F. on

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Only problem was that we were limited on available trucks and had to rent one to big. It was a last minute rental that created the need. The dealers were not the problem and were very accomodating.

Corey O. on

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This was not the location I had selected when I made my reservation online. We were relying on u-haul to make sure everything was hooked up correctly before we drove from WI to CO. Although very courteous, the person on duty was not familiar with the process and I had trouble hooking up the hitch to the ball and he had to call his cousin to come help. Once hooked up, the tongue was angled severely downward but was allowed to drive off the lot with it. We did not have much to load in the 6x12 trailer but even with that light load it caused the support bar to drag when towing. We had to stop at Wal-mart to get a different hitch without a drop to make it ride correctly. In hindsight, seems like I should not have been allowed to leave the lot with the hitch and drop height I had on the vehicle. Next time I would go to a location that exclusively does trailer rentals and not a gas station that does it as a side business.

Kevin M. on

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Have the people at the location know the process. The person that set up the rental did not even know how to hook a trailer up to the trailer hitch.

Alan I. on

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Customer did not leave a comment.