There is $14.00 charge for SafeMove, that I didn't order. I contacted the customer's service vie email, but there hasn't been any reply. So, watch out when you submit any online request. It is really easy to get charged for what you didn't want to order.Woo J.
Customer Reviews for Good To Go Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We rented a 2 dollies, neither of which were there when we picked up the truck.David D.
Customer did not leave a comment.Alicia E.
The 24/7 truck share was a total fail. I waited for 25 minutes for that to work before walking inside. The inside person was perfect and fast.Douglas M.
I turned it in. The person there accepted it. No drama.Thomas H.
Customer did not leave a comment.Andrew B.
Customer did not leave a comment.Lance G.
My original pickup location was changed two days before my reservation date, and I was very displeased with the whole encounter. Woman behind the counter barely spoke English and didn't know how to work the computer system so took a long time for her to help the customer before me and myself which delayed my moving time. She tried offering me a ten foot truck because she did not know how to return and rent out the fifteen foot truck I had reserved, which was totally unacceptable. Her husband had to call me to complete the transaction but he was also very difficult to understand. My friend who drove the truck said the cab smelled bad and he had to hold the steering wheel at almost a quarter turn the whole time because the alignment was off. Would not recommend this location ever.Barbara J.
The people are rude and ingnorant i will never rent from them againMaria T.
Customer did not leave a comment.Michael W.
Make it contactless like it says. Supply everything that is paid for. Get most of the info for check in prior.Megan G.
I feel it was overpriced.Steven L.
Customer did not leave a comment.heather B.
I think the fuel should always be full when customer drops it off.julie S.
Clerk had me step aside to help another person buy lottery tickets.Kari C.
Customer did not leave a comment.LINDA S.
Customer did not leave a comment.scott S.
I put in 24 miles on u haul and got charged for 127 miles.ABDUL R.
I was directed to this location by you and it was not the drop off I had picked in my online registration. Location was not well lit and was not clean or organized at all. Did not feel safe getting out of the truck to take all the pictures you requested.Michael T.
The person I dropped the truck off to didn't ask he told me I needed to go get a picture of the fuel level and miles. Then when I came back in with the picture. He just wrote them down on a piece of paper. And just starred at me. Me like I was supposed to know what the next step was. Then i just got the statement we're good.Bernard C.
Make sure there is oil in truck. Se had to put 3 quarts in it because there was none on dipstick and if qe didn't it would have blown engine. Back of truck was full or broken glass and had to clean that first. Wasn't real satisfied that no different be serviced the truck before we used it. All that takes extra time away from movinhBrenda R.
The steering was bad, like it needs a alignment. 5he drivers side door doesn't close properly, I had to slam the door to close it.Penny G.
When I arrived to the station and completed my pre-check in online, I went into the store to grab my key and the guy behind the counter wouldn't give me the key. He said I wasn't in the system, but I was showing him my confirmation he still wouldn't give me the key and was rude about. He told me he would call the Uhaul representative, but didn't do anything to get my a new van. I then had to all Uhaul myself and talk to someone to get a van and key. This process took an hour, and my van switched. Once returning the vehicle, the pre-gas receipt was wrong, and I am now getting charged for gas that I did not use. Overall, I am very unhappy with my experience.Felicia R.
These people not only couldn't care less about your reservation they later bill for things you didn't even get. This is not the place to go. I rent fairly frequently and this place lace is a scam. I'm 58 year old business owner. Trust me, not them.WILLIAM O.
Absolutely terrible! Picked to do electronic check in but still ended up having to go in to pick up key. Person working had no idea how to get into computer system to look up reservation. Waited 20 minutes while he video called someone else for assistance and after trying for 20 minutes, he gave up and handed the phone to me and told me I would have to get on the computer to figure it out myself. Got myself checked in, got my key, and realized the truck I was assigned to was not only parked in by another truck, but buried in snow. Had to clean both trucks by myself while going through snow almost to my knees. There should've at least been a path to the trucks that was shoveled!!Laura A.
Customer did not leave a comment.Lameka C.
Entire process was a joke. At least they had the truck and it was a local move. Hard to understand/ hear them from behind their counter with plexiglass/mask/store noises. They never even went out to the truck. Told me to take a picture when I left, then when I got back. Cab was dirty/had trash in it. Container had dolly and blankets strewn about and was clearly not checked in since I did not rent these... Glad that's important with covid... Truck cannot drive over 60 mph without violent shaking/death wobble(not their fault but needs tire work/alignment probably). Return the truck, fill with gas from their station to above where it was when I dropped it off. Showed her the photos, she takes my phone behind the counter then argues with me that the system shows it left with full gas tank... despite my photo showing it was at 3/4. Photos clearly show it had more gas than when I got it. She finally ended it with if there is a problem they will call me. Zero effort on their part.Jared K.
completely unorganized and terrible experience.andy W.
The tank was only 3/4 full and the back of the truck had charcoal from a grill spilled all over. It took 20 minutes to clean up before I could put my household items inside.Ken K.
Not good customer service no live pplNORA L.
Customer did not leave a comment.MARY D.
Customer did not leave a comment.Jacques D.
Customer did not leave a comment.michele D.
The location itself was fine. The time it took for both pickup and return was excessive. By reserving and entering all of my data online, I had hoped to make the pickup quicker. I was wrong.Thomas T.
Do NOT do the 24/7 choice..and do NOT go the Vrooom in Kimberly. Get more reps in on a Sunday in the Uhaul office..I was on hold for 40 minutesGary W.
I am unhappy that I was charged for 2 days of use of the truck when I returned it after less than 24 hours of use. I had underestimated when I was going to return it.Jason S.
Dont use the app or website. These guys at shell had me in a uhaul in 10 minutes but the app needed me to jump through hoops until I gave up.Rob S.
Customer did not leave a comment.Paul C.
I rented a 15' uhaul and when I picked it up the gas gauge read almost full but not quite full. It also stunk intensely of stale cigarette smoke. After getting about 60 miles away I had to stop and put air in the tires. In the two days I had the truck it died on me four times in the middle of traffic. This was the worst rental experience I've ever had. Would not recommend.Scott B.
Easy and convenienceJACQUELINE M.
Customer did not leave a comment.Todd L.
Customer did not leave a comment.craig H.
Customer did not leave a comment.lakesha W.
Customer did not leave a comment.todd D.
Tow dolly had taillight that was out and chain was damaged. Ended up returning for another reason and was charged anyway for the rental.Matthew S.
The owner refused to do walk around for the vehicle which had undocumented damage. The receiving location wanted to charge us for it. Fortunately we had taken pictures prior to leaving the pick up location.Thomas J.
The location was fine and the clerk was very kind. But my pick up experience was not good. I reserved a 10' truck online through the website got to the location and they didn't have me in their system and didn't even have 10' trucks available. After waiting on hold I got tossed around with customer service with UHaul and they told me they scheduled me at a different location which was not reflected in my order details or anything when I went to the Mobil pick up. They gave me a 15' truck at not extra charge. But the clerk still didn't have me in the system. I don't know what was done but he gave me keys to a truck. It wasted about 45 minutes of my time. I will think twice before using uhaul again.Tyler W.
I wasn't told that I had to bring it back. The tank was not full when I got it, but I was supposed to fill it up? Which I was also not told. Then I got slapped with a bunch of fees? Not a good businessdavid C.
Customer did not leave a comment.Philip L.
I had 1 dolly and 5 furniture blankets on my reservation and only the blankets where in the truckJoshua K.
Customer did not leave a comment.Jeffery W.
Uhaul has a poor validation process filled with broken web links and dead end customer service phone lines. Help is needed.Jason M.
This is about the truck not the location. No cruise control. The seal on the passenger door needs to be replaced, the wind and road noise is loud. One of the vents has a whistle.Adam H.
Customer did not leave a comment.Stephanie N.
First off, the gas station lady didn't know how to work the machine to get my uhaul set up so I actually had to use the computer and follow the prompts for her. She didn't have printer paper so she was unable to print my uhaul contract. Then, I was given my keys for the truck I rented and it was 3 deep. I went back into the store and she asked me to move the other two uhaul vehicles for her so that I could get to mine. I by no means should have had to been the one to move the other uhaul equipment. I wasted 40 minutes there. The uhaul should have been ready for us and the paperwork should have been printed out. Terrible experience.Erin W.
Customer did not leave a comment.John W.
Customer did not leave a comment.Timothy F.
I had picked a location on your reservation site and the place was to be open on Saturday until 4pm. We got there and it was closed. So thankfully we found another location that was open otherwise I wasn't sure what we were going to do with the trailer. Thankfully it all turned out. The location needs to change their hours on your reservation site.Angela Z.
Check in took a very long time. I wasn't given any paperwork at all. When I returned the vehicle, the attendant made me go outside in the freezing cold to bring him the mileage and gas total. Isn't that his job? Vehicle was clean and ran well. Booked on the phone, and was told the truck was taller than it was. My cargo barely fit. That could have been a real disaster, and did complicate things. I did have some good customer service on the phone, and was able to book on short notice and extend time when the trip went longer. The rest of it was not great.jenifer D.
Customer did not leave a comment.Chloe S.
Customer did not leave a comment.Karen V.
Customer did not leave a comment.David G.
Customer did not leave a comment.Daniel P.
When this location called me the phone number on caller ID showed a Texas location. I thought it was a junk call so I did not answer it. Almost lost my reservation.terry R.
The online experience was generally a nightmare and took far longer than a standard interaction. The cashier at the location did not seem to understand anything about the UHaul rental process. Given this experience, I will never choose the electronic process again.Travis T.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.David C.
Honestly the people at this location knew nothing. I did my booking online cause it was actuaries to be faster. The iteration working didn't believe me Ann's wouldn't give me the truck till he talked to someone from Uhaul on the phone.Trevor K.
Customer did not leave a comment.Linda R.
Customer did not leave a comment.David K.
Customer did not leave a comment.Donavon D.
Customer did not leave a comment.Brandin G.
Customer did not leave a comment.Cynthia C.
Customer did not leave a comment.dale J.
Worst customer service and overall consumer experience I have ever had. I will be sure to tell everyone on know and express on every social media outlet I can find. Completely unacceptable!!! And no one has gotten back to me from U haul still. Again, completely unprofessional...Scott H.
I called customer service one-way rental, and then decided to return it back to the same location. Uhaul charge me for the one-way rental Plus round trip fee ontop of it!!!! REALLY!! . It's going to be a long time before I rent from U-Haul again or recommend them to others after all this!George S.
Customer did not leave a comment.David M.
Was given the wrong truckPaul H.
Customer did not leave a comment.Nicholas D.
This place has no business renting equipment. They have no idea what they are doing.Troy L.
I had an awful uhaul experience from pre rental to pick up to drop off. Before we submitted our rental online I called to inquire about us having a city to city move and the online registration not giving us the option to select a different drop off city. They said to book the rental and after it was booked they could help me adjust the drop off location to make sure it was right so I booked the rental. Then, there were bad storms and the power was out when I picked up the rental so it took longer than an hour to even get it and the person sitting outside the shell was not helpful. He basically said good luck and call uhaul cuz I can't help you. After we finally got the truck and got home to pack it up I noticed that the drop off location was listed as the same as the pick up location which wasn't okay because we were moving to a different city. We had an 8 day rental in order to pack and move to our new home. During that time I called uhaul at least 5 times to get my drop off location changed. I was frustrated everytime I called. I felt like I had to explain things everytime when I just wanted to make a simple change to my drop off location. I had two people tell me this wasn't possible even if I paid more before someone finally helped me make the change. After the change was made the drop off location want updated in my account so I called back in to try to figure out what to do with my truck at drop off. They then told me to just leave the truck and drop the keys which I was very hesitant to do because of the awful experience I had so far but this is what I did. Four days later I finally got my receipt. The charges looked accurate except for the gas I was charged for which didn't accurately represent the fuel end versus fuel begin on my rental because I never got to complete check in or check out on the vehicle and thus didn't get to personally submit the photos I had taken off the levels at start and finished, which matched. In the end, I simply did not care about this because I just wanted my experience with uhaul to be over with. I will never rent from them again.Sarah B.
The service was raunchy.The station is too small. The one person running it had to keep putting the gas/beer/ cigarette customers before Uhaul. I stood there for over 40 minutes. When I returned the truck, he asked ME to go back and read the miles and write them down for him! He was trying, but they are just trying to to make money without the space, time or manpower.Alicia E.
Clean the windshield.Michael S.
Customer did not leave a comment.Garek H.
Customer did not leave a comment.michael J.
The person I was working with was not informed in the reservation or how to fulfill it. I was forced to go across town and incur an extra 10 miles of cost for a significantly worse location. TAdam H.
Customer did not leave a comment.Brian K.
I was told to leave 7/16 tank of gas. How much is that? I wasn't sure either. I filled before I left the origin city and ended up only using 1/4 tank. That means there was over 10 extra gallons in the tank. I was still charged $7.80 for extra mileage. I didn't go anywhere in the truck I didn't need to and feel that it's was pretty petty. The operator at drop off said he had no option but to charge me. That should be changed.Mark W.
The guy from there wanted to sell me the biggest truck he had even though he had the medium one I wanted AND I had done everything online and just went to pick up the keys to the truck and HE HAD THEM but said that I didn't appear in his system and that he didn't have that truck. Ended up charging me almost $150 for a truck that I didn't want. I was there for like 45 mins and I cancelled the contract but the guy from Customer Service said it was my problem not his. Very rude about it. Went to another gas station to rent one, and lasted there for Max 15 mins and he was very nice about it and I got the truck I wanted.Corin C.
This location needs training on system; trailer was given without electrical connector (I didn't realize it because I have my own, it was brought-up at drop-off). I reserved at the pick-up location of my choice, but was sent to this one. Took WAY TOO LONG to pick-up and go.David K.
Customer did not leave a comment.Rachel R.
UHaul representative was not knowledgable, he asked us to look at his computer "to sign in", odometer reading on receipt at time of truck pick up did not match the trucks odometer, UHaul representative giving us the truck started and stopped the transaction multiple times to take care of gas station customers, we returned the truck a day early and the representative said he didn't know how to give us a credit for this,,,,,,although we had always received a credit if we returned truck early in other states.....very poor experience, also wanted $28 safe move and was only given $14 safe move.....Leo V.
Great job!!Matthew G.
Customer did not leave a comment.Monica Y.
Customer did not leave a comment.Claire K.
I have had nothing but issues with uhaul; I will never use them again. First issue I had my truck was canceled for no reason and Uhaul couldn't figure out why this happened, and I never got an email or anything about this cancellation. Then a week later I ordered a new one, but the people working there didn't ask for my name or my account number so they set me up with a whole new order. But they couldnt speak English so they got my name wrong and ended up giving someone else my original order under my name. Then when I returned the Uhaul that they did give me they proceeded to tell me it was my fault and was very unprofessional and argumentative with me. I also did not recive a receipt or paperwork from them. Nor did they inform me I had to fill up the tank so they argued with me about that. I will not be going back to this place, also I will be useing a different moving service from now on and refer others not to use Uhaul.MIRANDA S.
Customer did not leave a comment.Thomas H.
First of all i went to the place i so called rented it from on the web. And they told me it was not there. It was down the street. . ( i chose them because i hsve never had a bad experice with Grand Rental in appleton wis. Don't have anyone get there truck and trailer from them. The trailer was not even hooked onto the truck . ( My son and I try ed to hook it up. But it was to heavy for us to hook on. And it was frozen to the ground. If they used the truck to drop it off they should have kept it hooked on to the truck . They didn't come out to help until I got upset . Thenall they had was a rubber mallet to get the trailer out of the ice . I called the first place I went to and the young man from there came down in 10 min and had it hooked on in less then 5 min. Had me fallow back to the store and drop it off so I could load up the truck. And the next morning hiked the car trailer on the truck. Help me get my car on the trailer and showed me what to do. To keep the car save .Sarah U.
It was a gas station/quick mart with one employee. It takes a few minutes to complete the drop off process and he had to take customers in between the check out process....not his fault but we had to wait longer than we should have. The text sent with the drop off address should have listed the name of the location not just an address!!Debra E.
Door clamp was faulty, hitch kick was faulty, and got no assistance from this location with inspection before departure. Additionally, representatives that I spoke with when picking up the unit were extremely u prepared, had unreliable technology to confirm reservation, and tried to double charge me because they were unable to correctly use the online uhaul system. This was a terrible experience and I could not rate the process lower.Eric M.