Young girl never rented one before . Took a hour and 15 minutes to pick it up. No help loading or connecting the trailer.Cindy C.
Customer Reviews for GP Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was very pleased with the over all service. The store manager went above and beyond.Alison J.
Customer did not leave a comment.Timothy W.
He lied to me. Dealt with UHaul many times over the years. You ripped me off this time, never again. I'll tell my extensive network of family, friends and business contacts never to deal with UHaul. I entered into a verbal agreement with UHaul in Lillooet for $145 trailer rental, $40 insurance and $5 safe trip fee. The guy said his computer was not working and the contract would be emailed to me. A contract was sent but NOT what I agreed to and $845 was charged to my credit card. I've been trying to get it fixed ever since and I still didn't get my money back. Then when I returned the trailer to Bear Lake the guy there said I would get a credit. Instead another charge was posted against my credit card for even more money.Joseph D.
The attendant was unsure of the drop off process but was helpful and courteous nonetheless.Zachary D.
Location personal not the problem. When you book a week before your move date and get confirmation email that what you have rented and at what location it should be there. You can't call the client 24 hours before they are planning on picking up from where they reserved and tell them no it's not there !! I had to phone head office and hope they could find a solution. People can't just book days off rent storage place and then find out 24 hours before everything they planned is not going to happen. Uhual has a huge glitch in its system.shalen C.
when the truck was used in mackenzie the other operator had to drive over an hour away to drop off then i had to drive the same hour away then back thought it was inconvenient waste of time and wearing of equipment could of taken pictures and agreed it was goodkelly P.
Truck rental was extended to customer into our reservation time and bear lake blamed U Haul and U Haul blamed bear lake. We even got an email telling us our rental was available to pick up a day earlier if needed and luckily we called because it wasn't. The uhaul location was over an hour away from our home location so that would have been extremely inconvenient. Upon picking up the truck , the truck cab was a mess . Used masks, axe body spray container, dirt and dust all over the dash and a full ash tray of ashes.Derek F.
Customer did not leave a comment.COLIN T.
The person at the store was excellent, but there aren't enough uhaul trucks in the north, franchisees don't make enough money off it, so of course their service can't compare to southern BC. I had to drive 3.5 hours each way just to pick up this truck, with only 12 hours notice. Then had to pack the uhaul and drive 12 hours the next day. I had booked a uhaul in my city a month ahead of time, so I expected it would take 20 min to get the truck. This really made the trip much harder.Christopher R.
Drop off was ok but I noticed on my bill I was charged extra 16 days but I dropped the truck off on the day and time I was contracted to.??? Don't know why this happened unless they did not mark it down as returned??Jeremy B.