Customer Reviews for GP Fuel
(U-Haul Neighborhood Dealer)

19 reviews

328 Grizzly Ave   Bear Lake, BC V0J3G0

(236) 385-2000

Hours

  • Mon–Sun
    9 am–6 pm

Services at this Location:

Contact Us

(236) 385-2000

328 Grizzly Ave
Bear Lake, BC V0J3G0

Services at this Location:

Hours

  • Mon–Sun
    9 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Location is at a gas station and I was shuffled to the side many times to alow other customers through which normally wouldn't bother me but I had already been driving around for 6 hrs trying to even get a trailer because communication between the head call center and their locations is very poor, was juggled around and sent to 5 different locations before I finally got a trailer.

Kyrsta P. 
Rating:
1.0

Rent a a trailer that isn't disgusting then charge me a cleaning g fee!!!

Nigel M. 
Rating:
1.0

Customer did not leave a comment.

Shannon B. 
Rating:
1.0

The attendant did not help me in anyway, just told me to use my phone to get a reservation - spotty cell service, Did not review the contract nor the equipment. He asked for cash even though the reservation was made with a credit card did I pay double?) and possibly changed my reservation to add shipping supplies - which I did not order nor did I notice until I got an email saying my supplies were shipped. very dismissive and unhelpful.

Chris S. 
Rating:
2.0

Very friendly employees but terribly disorganized. We had ordered moving pads/blankets but they didn't have any, or couldn't find any when we picked up the truck. There was still a tow trailer attached to the truck which we had to help remove...and that was only after we had to wait for them to find where the keys had been misplaced.

Kathy T. 
Rating:
2.0

I was supposed to pick up the truck and trailer in Prince George. At noon the day before I was to pick up the truck and trailer I was called to say that the trailer was in bear lake and the truck is in Vanderhoof. Both locations are are about 100 km one way from Prince George. The budget dealer in PG A&D helped organize picking everything up at bear lake. When I picked up the truck it was dirty inside and as I started down the highway there was an oil change light on the dash. I called the dealer back and they said it was never on and that they didn't know what it was for. Upon arrival in PG the A&D dealer said I should check the oil in the morning when the truck was cold. I did and there was very little oil on the dipstick. The A&D folks filled it up. They also commented on the dirty truck. They inspected the trailer and found a front wheel strap the be damaged and needing replacement. When I arrived in Osoyoos the Dealer here couldn't receive my trailer for some reason. I had to call your people to sort that out. This is most definitely the worst experience I have had with U Haul.

DavidJoseph R. 
Rating:
1.0

Have the equipment you say you do online. Physically check when called to confirm

Michael C. 
Rating:
1.0

Even with hours of notice ahead of pick-up, the trailer was still hitched to another truck upon arrival for pick-up. It was very dirty inside ( debris, thick dust and dirt, sticky substance on a third of the floor) . Then check out took almost 20 minutes for paperwork! This was added on to a location an hour's drive one way from Prince George. They said the location would be confirmed the day before ( there are two locations in Prince George, and we assumed it would be there to pick up), The contract did not say it could take 2 and a half hours to actually pick up the trailer in another location! At only a day's notice, this is extremely inconvenient. There is no excuse for a filthy trailer and being unprepared for pick up. We had to clean it out before loading, but could not get the sticky substance off the floor. The only good thing is that the trailer pulled well.

Michele J. 
Rating:
1.0

Young girl never rented one before . Took a hour and 15 minutes to pick it up. No help loading or connecting the trailer.

Cindy C. 
Rating:
5.0

Was very pleased with the over all service. The store manager went above and beyond.

Alison J. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
1.0

He lied to me. Dealt with UHaul many times over the years. You ripped me off this time, never again. I'll tell my extensive network of family, friends and business contacts never to deal with UHaul. I entered into a verbal agreement with UHaul in Lillooet for $145 trailer rental, $40 insurance and $5 safe trip fee. The guy said his computer was not working and the contract would be emailed to me. A contract was sent but NOT what I agreed to and $845 was charged to my credit card. I've been trying to get it fixed ever since and I still didn't get my money back. Then when I returned the trailer to Bear Lake the guy there said I would get a credit. Instead another charge was posted against my credit card for even more money.

Joseph D. 
Rating:
3.0

The attendant was unsure of the drop off process but was helpful and courteous nonetheless.

Zachary D. 
Rating:
2.0

Location personal not the problem. When you book a week before your move date and get confirmation email that what you have rented and at what location it should be there. You can't call the client 24 hours before they are planning on picking up from where they reserved and tell them no it's not there !! I had to phone head office and hope they could find a solution. People can't just book days off rent storage place and then find out 24 hours before everything they planned is not going to happen. Uhual has a huge glitch in its system.

shalen C. 
Rating:
4.0

when the truck was used in mackenzie the other operator had to drive over an hour away to drop off then i had to drive the same hour away then back thought it was inconvenient waste of time and wearing of equipment could of taken pictures and agreed it was good

kelly P. 
Rating:
1.0

Truck rental was extended to customer into our reservation time and bear lake blamed U Haul and U Haul blamed bear lake. We even got an email telling us our rental was available to pick up a day earlier if needed and luckily we called because it wasn't. The uhaul location was over an hour away from our home location so that would have been extremely inconvenient. Upon picking up the truck , the truck cab was a mess . Used masks, axe body spray container, dirt and dust all over the dash and a full ash tray of ashes.

Derek F. 
Rating:
5.0

Customer did not leave a comment.

COLIN T. 
Rating:
3.0

The person at the store was excellent, but there aren't enough uhaul trucks in the north, franchisees don't make enough money off it, so of course their service can't compare to southern BC. I had to drive 3.5 hours each way just to pick up this truck, with only 12 hours notice. Then had to pack the uhaul and drive 12 hours the next day. I had booked a uhaul in my city a month ahead of time, so I expected it would take 20 min to get the truck. This really made the trip much harder.

Christopher R. 
Rating:
2.0

Drop off was ok but I noticed on my bill I was charged extra 16 days but I dropped the truck off on the day and time I was contracted to.??? Don't know why this happened unless they did not mark it down as returned??

Jeremy B. 
No reviews have been submitted for this location.

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