Customer Reviews for Graceland Portable Buildings Bullhead City
(U-Haul Neighborhood Dealer)

556 reviews

1660 Hwy 95   Bullhead City, AZ 86442
(on Hwy 95 just north of Silver Creek)

(928) 758-4045

Location Hours

  • Mon-Sat: 7 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(928) 758-4045

1660 Hwy 95
Bullhead City, AZ 86442
(on Hwy 95 just north of Silver Creek)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Clean up the office. Maybe improve the office equipment. It kept kicking the person out.

Sonya A. 
Rating:
1.0

Proprietor did not answer the phone, or respond to voice messages. dropped off trailer one day early and was charged an extra day,obviously inventory was not taken daily or the equipment would have been accounted for and shown to have been dropped off a day earlier than required. The lot was unattended and contact was impossible as the number given to contact the attendant went to voice mail and the attendant never responded back.

RANDY M. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

TRACEY ANN J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
4.0

Will use this dealer anytime I need a trailer in AZ.

ALFRED G. 
Rating:
5.0

Customer did not leave a comment.

EUGENE L. 
Rating:
5.0

Customer did not leave a comment.

FEDERICO V. 
Rating:
3.0

Customer did not leave a comment.

GREGORY K. 
Rating:
4.0

Customer did not leave a comment.

Tamim A. 
Rating:
2.0

Set up initial pickup point for Graceland portable buildings. Was redirected to “SIDS Tint Shop” for pickup. No fault of theirs but another renter didn't show up with the trailer I was to pick up. they were able to locate yet another location that had a trailer so once again I was redirected. Put me a bit behind schedule but at least I was able to complete my task. All the personnel I had contact with were top notch. The trailer definitely looked like it had been around the block a few times, but towed great even at highway speeds.

jay W. 
Rating:
3.0

Customer did not leave a comment.

ROGER G. 
Rating:
5.0

Customer did not leave a comment.

Marcus R. 
Rating:
5.0

Customer did not leave a comment.

BYRON R. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

The young man was so nice! Watch out U-Haul.........I may steal your employee from you😉

Leanna P. 
Rating:
1.0

Customer did not leave a comment.

Sharmaine S. 
Rating:
5.0

Ryan was so professional and very courteous. I was very comfortable doing business with him.

Donna B. 
Rating:
5.0

Great customer service. Very friendly and helpful staff.

DOROTHY A. 
Rating:
2.0

I wanted to pick up in Kingman, az but had to drive 40 miles to bullhead even though I had a reservation

NICHOLAS JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Leonora B. 
Rating:
5.0

Customer did not leave a comment.

dominic B. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Ryan was on top of everything. He's very knowledgeable about the entire operation, a good guy!

MICHAEL EARL C. 
Rating:
3.0

The places was really dirty feeling. The lady came out and was to busy and said you are good to go and did not check everything over with me. I felt that was a major no in my eyes. She was in a hurry to by pass me to help someone else. She could of said give me a few and I will check you in. Not great customer service there.

JOSHUA G. 
Rating:
5.0

Customer did not leave a comment.

Caleb E. 
Rating:
5.0

Customer did not leave a comment.

Caleb E. 
Rating:
5.0

Customer did not leave a comment.

Brandon H. 
Rating:
1.0

Customer did not leave a comment.

Branden L. 
Rating:
3.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Kristina H. 
Rating:
5.0

Customer did not leave a comment.

LEE S. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
5.0

Ryan was amazing and very helpful. I was only annoyed at U-Haul the company because before I could rent on my Mobil device, it said I owed 68 dollars from 2017- why would U-Haul not send me a bill for that in 2017? Why don't they flag this when making a reservation? It was super annoying, then when I was checking in, it wanted additional verification. Passport? Utility bill? Sorry I don't carry that around... it made me give a friend/ 2nd contact number to verify ... that's so ridiculous. I recommend Ryan and this location, but I'll use Budget next time

David L. 
Rating:
3.0

Read the comments for the pick up location. They are mostly related to Uhaul Corporate, not the franchise.

MARK W. 
Rating:
5.0

WeLet the customer book at the place he wants. Example----Let me book thru my closest uhaul. I booked there but it was changed to one an extra 11 miles away, then changed again, the new place was 10 miles away. So on a local move 20, (over half), were just uhauls way of getting paid for extra miles. As a Disabled Veteran that extra charge is basically theft.

Alan K. 
Rating:
5.0

keep up the good work

DOUGLAS B. 
Rating:
2.0

very slowwww service by person handling our reservation.

GABRIEL G. 
Rating:
4.0

Customer did not leave a comment.

JESSE V. 
Rating:
5.0

Great keep up the good work

PHIL D. 
Rating:
5.0

Ryan was great 👍

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
3.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

Brian was outstanding to deal with

TIMOTHY B. 
Rating:
5.0

Excellent person in charge there.

George A. 
Rating:
5.0

Kind and helpful associate a the drop off location.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

RANDALL E. 
Rating:
5.0

Customer did not leave a comment.

Zenith G. 
Rating:
3.0

The windows and mirrors were dirty. The interior of the cab was ok, but the check engine light was on and no one answered my call. I had to clean out the trailer box before I used it.

Humberto R. 
Rating:
4.0

Customer did not leave a comment.

Jeff C. 
Rating:
4.0

Customer did not leave a comment.

Jeff C. 
Rating:
3.0

I felt bad because the computer gave her nothing but problems. I would check into this. It took so long to register even when i signed up on line. The Lady who helped me was very nice and said she was sorry several time. Overall I would use this service again just hope its made easier.

RICHARD C. 
Rating:
5.0

All was good and well done

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
1.0

The location name does not match the address. We went to the wrong location which made picking up our truck miserable because it was 117 degrees outside. Please fix this before someone else has this problem. Graceland Portable is in Fort Mohave. We also did not have a furniture dolly or blankets like we had paid for.

Sam B. 
Rating:
4.0

It took 45 minutes to do just the paperwork again!

Shawn A. 
Rating:
2.0

I think it's hope less.

VINCE S. 
Rating:
4.0

Customer did not leave a comment.

Hal L. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH TERRENCE M. 
Rating:
5.0

Nothing. The service was quick, easy and very professional. The lady was personable and quite knowledgeable. Yes...I was impressed.

Sandy S. 
Rating:
5.0

Rental was quick and easy. No issues.

Steve B. 
Rating:
5.0

Very friendly and empathetic

Lidia G. 
Rating:
1.0

Hire new people

EUGEINA C. 
Rating:
5.0

We had no difficulties returning the equipment.

Beth B. 
Rating:
5.0

Customer did not leave a comment.

LAURIE R. 
Rating:
5.0

Customer did not leave a comment.

LAURIE R. 
Rating:
5.0

Customer did not leave a comment.

Randy E. 
Rating:
4.0

Customer did not leave a comment.

LEROY THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Jesus B. 
Rating:
5.0

Nothing could have been better.a truly great experience

Joseph B. 
Rating:
4.0

Make it easier to rent a one trailer. Made reservations a month ahead and two days before picking up trailer they called and said we would have to drive over an hour to get a trailer. Told me a location when I called dealer he said he didn't have a trailer for us would check and call me. After a couple hours not hearing from him I called 800 number and they told me I would get my trailer at a farther away location . I ask why no one had not bothered to call me with new location, not really concerned. The new location was 1 1/2 hours from where we had originally requested to pick up trailer. If I can make other arrangements will never use u haul again, make it very difficult to rent a one way,

JANICE S. 
Rating:
5.0

Customer did not leave a comment.

daniel C. 
Rating:
3.0

The woman that does your Reynolds was very slow and very poor appearance

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

The lady who rented me the truck was very sweet really helped me in my move truck was in great shape ran perfectly got me on my way in short order

VINCENT B. 
Rating:
1.0

Customer did not leave a comment.

steven K. 
Rating:
4.0

Customer did not leave a comment.

Gerry B. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
4.0

I was pretty well satisfy it all the way around

Lee B. 
Rating:
5.0

Customer service was incredible went way out of their way to help me

STEVEN B. 
Rating:
4.0

Robert at bullhead city a, was the nicest person to talk to. Unlike other uhaul prople who answer the ohone

marilyn B. 
Rating:
1.0

I reserved a truck 29 days in advance. I got a call from the local dealer two days prior and asked if I could pick it up at noon rather than the scheduled 10 AM. I said no I had to have it on time. I called Uhaul customer service and was told that there was notes written that the truck would be ready. I was told the truck would be there by 10 and it would probably be 15 minutes later for cleaning, they needed 15 minutes wiggle time. I received the truck an hour and a half late it hadn't been cleaned. An hour and a half is a long time to wiggle while having to be out of your home that day I could not contact the local dealer by phone and never received any other information from them Extremely poor service, when I reserve a truck 29 days in advance I expect it to be there on time. I will never use U-Haul ever again.

MICHAEL RAY G. 
Rating:
1.0

Truck was not cleaned prior to pickup. the agent is way to slow and appears to be uninformed. o na prior visit I was picking up a 6x12 cargo trailer and the lady had such a difficult time trying to put trailer tongue on my truck because she was using the wrong type of lifting jack. I had to help by using all my strength lifting the trailer as much as i could and directing her to place wood blocks under the jack soas to reach up high enough. the small rolling floor jack she was using kept slipping off trailer tongue and dropping trailer. When i explained the tongue jack used by my drop off location, and availability thru U-Haul, she had never heard of it, very unprofessional. very disappointed.

RONALD STEVEN B. 
Rating:
1.0

Customer did not leave a comment.

Dawn C. 
Rating:
5.0

Customer did not leave a comment.

Shaun F. 
Rating:
4.0

Customer did not leave a comment.

Ke'Sean W. 
Rating:
5.0

Super easy and super reasonable rate.

MICHAEL C. 
Rating:
4.0

Customer did not leave a comment.

Ronald V. 
Rating:
3.0

The person working at this location was friendly and courteous. She was knowledgeable and handled our transaction efficiently.

Walter K. 
Rating:
5.0

Excellent et

SUSAN D. 
Rating:
5.0

Customer did not leave a comment.

WENDY E. 
Rating:
1.0

Very dirt and unprofessional. I would not go back again.

Brett U. 
Rating:
1.0

This location sucks. I scheduled a car hauler I was told it was ready for pick up. I went down there. 20 minute's out of my way ok went down to go pick it up and guess what it was not available. Heck it was not even there. So I left after waiting 30 minutes just to be helped. I get almost home and I got a call a trailer just pulled in and ready to go. So I drive back. But this location is the worst I have been too. And will not go back to that location. I will probably look for other rental places if I'm in need instead of using u-haul.

MATT G. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

douglas O. 
Rating:
4.0

Customer did not leave a comment.

GLENN DALE W. 
Rating:
5.0

Leave perfect alone

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

Leeanna S. 
Rating:
1.0

Make sure the clerks clarify the cash deposit policy I was told our deposit would be returned in form of cash at the time returning the equipment. This was not true at all, I asked several times before getting it because that was the only grocery money we had for the week, I was provided the managers phone number to see if there was anything He able to do, he was extremely rude and unprofessional & said there was nothing he can do and also when I told him I guess I'll be going hungry the rest of the week because that was my grocery week he abruptly hung up on me

Sergioo C. 
Rating:
5.0

Excellent service and The lady was very nice.

JOSHUA LUKE B. 
No reviews have been submitted for this location.

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