Manager was extremely helpful and knowledgeable. Manager in charge went above and beyond to accommodate my needs. He assisted me in every step of the rental procedure. I have used this company for many years and this gentleman was Great...Ted W.
Customer Reviews for Graceland Portable Buildings Bullhead City
(U-Haul Neighborhood Dealer)
Bullhead City, AZ 86442
(on Hwy 95 just north of Silver Creek)
Services at this Location:
- Mon-Fri: 7 am - 4 pm
- Sat: 7 am - 3 pm
- Sun: 7 am - 11 am
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super fast, super helpful, at the right price, for my move to Texas excellentPhillip H.
Customer did not leave a comment.Elektra A.
Everything was great!Edward W.
Customer did not leave a comment.Trevor F.
Customer did not leave a comment.Donna D.
The customer service was exceptional. Professional as well as friendly. Rivals In N OutSterly E.
Customer did not leave a comment.Delores W.
Went out of the way to get a auto trailer in Parker,AZ couldn't use it. Returned it the next day in Bullhead City and picked up an enclosed trailer.Curtis H.
Very easy location to find, service was excellentGerald A.
Customer did not leave a comment.Marilyn B.
We did an after hours drop off and everything went smoothlyElizabeth Amanda B.
When I asked for a receipt, I was told to wait for an email from U-Haul. I had to wait 3 days for them to check the trailer in, and it required 2 calls to U-Haul Customer Service (on hold for 1/2 hour each time), and 1 call to the contact number provided on the contract which turned out to be another of their locations, and they knew nothing regarding my return. The individual in the office made no attempt to assist me in my return and did not inspect the trailer.Joseph D.
Tried to return an auto transport at 3:45 pm, but nobody was at the location to receive it.Richard S.
Customer did not leave a comment.John L.
Alway easy at this location, thats why I asked the rental location to make this my drop off point.brian G.
Customer did not leave a comment.Ricky G.
Customer did not leave a comment.JIM O.
Nice staffBill J.
Customer did not leave a comment.CHARLES T.
Your feild person is ill enformed. The office is completely disscusting. She has no idea how to work the I pod to make transsions. And that is evefent. Many over charges.. Truck that was rented was dirty. Was responsible for clean up.vickie S.
Get people that know what they're doing and don't know how to use the phonePhillip A.
Larger assortmentKevin K.
Customer did not leave a comment.Jim W.
We have used UHAUL for years for our moving, etc needs. We have always been satisfied with the trucks, trailers and equipment.DENNIS N.
I forgot her name but the lady that helped me was great!mark D.
Customer did not leave a comment.RICHARD S.
The woman who helped was very nice but you really need to get her a better computer system so she can actually do her job efficiently. It should Not take an hour and a half to get somebody checked out with equipment because she has spotty cellular service and a mini pad to work off ofDawn L.
Customer did not leave a comment.Ronald D.
Inside the office was dirty. How hard to run a vacuum? Requested a dolly. Was not added to order so none were available. Clerk thought someone would bring one back. Charged for insurance coverage I specifically said I did not want. Charged $75 for gas to make a 20-25mile tripSeleste E.
Customer did not leave a comment.Craig C.
Customer did not leave a comment.Paul K.
Customer did not leave a comment.FRED S.
I reserved a trailer 6 weeks prior to pick up in Lake Havasu City, AZ. Two days prior to pickup was informed I would have to drive over an hour to a different location for the trailer. This location was closed. Multiple phone calls later I was directed to a different town. This experience soured my rating.Steven N.
Customer did not leave a comment.Scott H.
No one came out and looked at vehicle to make sure there was no damage. We were basically given the keys and told to look at gas because nothing they could do if it didnt match what was in the system. So we took a picture but I thought that was very unprofessional.Renee M.
Not easy checking in or out. Waited over an hour both times as employee struggled with poor internet both out and back in. My time is valuable. Wasn't treated that way Door mounding passenger side not in place. Molding just sitting on floor and passenger seat. Check engine light on, not a concern of person working thereCraig B.
Customer did not leave a comment.KAREN V.
Never got my return documents, she just asked for keys and said she would send an email, and went back later in the day, about 1pm, and they were closed. No email documents sent for return.I returned the truck on 4/4 at the location sent me, and no documents. Please send my receipt. thank you, R Olsonrichard O.
Customer did not leave a comment.Steve B.
Try to make waiting times less for service.sierra A.
Lady not trained, worked from a small tablet, could not print out contract, did not check out the trailer, there was a dolly in the back, when I went back to return the dolly, business was closed. I put the dolly in the back of one of the trucks by office.James C.
Overall I was satisfied but I noticed that my rental did not get logged in until 2 days after my drop off and I was concerned my card would be charged extra for a late drop off since the location was closed at the time.Renny R.
Customer did not leave a comment.Amanda B.
Customer did not leave a comment.Vernesa S.
Customer did not leave a comment.Radinkka D.
Facility could be nicer.David L.
Not a thing.bernard B.
Customer did not leave a comment.Myron E.
It was a good experience. Many thanks to Reva at your Bullhead City, Az location. She was friendly and very helpful. Great customer service.Shirley B.
Customer did not leave a comment.BARBARA S.
easy drop off.paul K.
Customer did not leave a comment.KAY A.
Bad drop off. Refused to give a receipt. Just wanted key. Dropped off one day early with dolly that was not on rental order. This was not a great experience!!! Used one day Pick up was delayed. Drop off a joke. I would not use drop off location ever!!!!!!â€¦â€¦â€¦. It did the job. Thank you.Mark N.
wasn't aware they had a different location. wasted over an hour getting to the right location. Once there it took another 30 mins to get the trailer. Not Happy!Spencer Levi A.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.NICOLE D.
The woman working in the office was basically incompetent. She repeatedly had to start over. She didn't even tell us where our vehicle could be found, just sent us out to the parking lot to search for it. This is not the first time with her. Upon returning the vehicle, the Uhaul app would not load & allow me to process the vehicle's return on line.CHRISTIE F.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.Drupattie W.
It was a slow process due to representative using a small tablet and slow internet. Provide them a larger laptop or desktop unit and insure internet connection is steady so that the check in process is fast and easy.Wes D.
Truck was "mostly clean" not clean. Zero instruction or tips to operating the truck. No way to tie off load inside with straps. Received 4 different "contracts".TAMMY B.
Customer did not leave a comment.Edward S.
Clerk was friendly. Found my rental quickly and said she would be sending receipt. She helped me back up the trailer into the assigned spot and removed the hitch. So far so good my uhaul experience has went wellJoe V.
Add ramps to the 10 ft. Trucks.Paggy M.
Customer did not leave a comment.TERRELL B.
Customer did not leave a comment.RICHARD C.
Everything was just fine just wish I could have had a smaller truck like a pick up cuz I only need to pick up one itemPAMELA JEAN C.
Verry happy.good service! evry thing went smoothly.Lyle H.
Ryan was smart and helpful. The experience couldn't be better. Thx. David H.David H.
Service was great alsoTHOMAS C.
2nd drop there in a month. Super folks. Prepared upon my arrival to receive our trailer.MICHAEL M.
Friendly service and easy transaction. Would definitely recommend.JERRY H.
Small scheduling issue (not this locations fault) and the phone check in wasn't working but the employee here helped us get it all sorted.Russell D.
Have giant trash bins to bring trash after a move in !! For a fee of course !!!!SHAWN Z.
Customer did not leave a comment.Dana S.
It was closedJohn H.
Customer did not leave a comment.denise M.
Customer did not leave a comment.Mark S.
Again great staffbrian B.
Customer did not leave a comment.Elizabeth W.
Should have told me about teh fender being able to lower so Could get out of the carGeorge S.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.CHRISTOPHER ERIC C.
Clean up the office. Maybe improve the office equipment. It kept kicking the person out.Sonya A.
Proprietor did not answer the phone, or respond to voice messages. dropped off trailer one day early and was charged an extra day,obviously inventory was not taken daily or the equipment would have been accounted for and shown to have been dropped off a day earlier than required. The lot was unattended and contact was impossible as the number given to contact the attendant went to voice mail and the attendant never responded back.RANDY M.
Customer did not leave a comment.Charles S.
Customer did not leave a comment.TRACEY ANN J.
Customer did not leave a comment.ROBERT E.
Will use this dealer anytime I need a trailer in AZ.ALFRED G.
Customer did not leave a comment.EUGENE L.
Customer did not leave a comment.FEDERICO V.
Customer did not leave a comment.GREGORY K.
Customer did not leave a comment.Tamim A.
Set up initial pickup point for Graceland portable buildings. Was redirected to â€œSIDS Tint Shopâ€ for pickup. No fault of theirs but another renter didn't show up with the trailer I was to pick up. they were able to locate yet another location that had a trailer so once again I was redirected. Put me a bit behind schedule but at least I was able to complete my task. All the personnel I had contact with were top notch. The trailer definitely looked like it had been around the block a few times, but towed great even at highway speeds.jay W.
Customer did not leave a comment.ROGER G.
Customer did not leave a comment.Marcus R.
Customer did not leave a comment.BYRON R.