Customer Reviews for Grant Hills Motel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Grant Hills Motel

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

WILLIAM S.
Rating:

Your representative at Grant Hills in Galena was knowledgeable, helpful, and very friendly. I would rate her Excellent Plus.

Lisa H.
Rating:

Very friendly staff!

Rodney G.
Rating:

Customer did not leave a comment.

Rose G.
Rating:

Customer did not leave a comment.

edward B.
Rating:

Customer did not leave a comment.

Glen G.
Rating:

Customer did not leave a comment.

Thomas C.
Rating:

Perhaps more variety of vehicles available at this location

Bruce L.
Rating:

Customer did not leave a comment.

Randy V.
Rating:

Customer did not leave a comment.

Ramona T.
Rating:

Nothing is needed to improve this particular location. Dealing with Terri, Jim and Bill is always a true pleasure! They never have let me down.

Larry L.
Rating:

Customer did not leave a comment.

Andrew W.
Rating:

Customer did not leave a comment.

Kyle S.
Rating:

Terri was great to work with!!! great, friendly service. Thank you!!!

JOHN E.
Rating:

Customer did not leave a comment.

Tyler G.
Rating:

Customer did not leave a comment.

Craig M.
Rating:

Customer did not leave a comment.

charles D.
Rating:

Terry was awesome. excellent service

Teresa S.
Rating:

None

Richard E.
Rating:

Customer did not leave a comment.

Sandra S.
Rating:

Not a thing. This location is great and Terry has excellent service above and beyond!

Thomas C.
Rating:

Not much. Pickup and drop off was easy and conveninent and the equipment did the job well.

Edward M.
Rating:

service was fast, easy and friendly!!

Kenneth L.
Rating:

Customer did not leave a comment.

Brian S.
Rating:

Customer did not leave a comment.

Kurt L.
Rating:

Customer did not leave a comment.

Steven G.
Rating:

Everything was very well done.

raquel S.
Rating:

Customer did not leave a comment.

Loren S.
Rating:

Customer did not leave a comment.

Ramona T.
Rating:

Absolutely nothing! The truck was ready on time, and as always, Terri was efficient, accommodating and friendly. This is actually the second time that I have picked up at her place of business. I would highly recommend Grant Hills Motel - you won't be disappointed by their service - always with a smile - very refreshing in these times!

Kresta O.
Rating:

Very friendly, was very fast process and got us on the road quickly. Price was very good, especially with the insurance they offer.

Dennis D.
Rating:

Customer did not leave a comment.

Tyneesha D.
Rating:

I was dissatisfied because I made my reservation they Called a day before and changed it to a location that was not open Then I had to go to the location in Illinois from Dubuque Iowa I had movers Meeting at 10 I had to pay an extra $75 to the movers because I was late because I had to drive over to Illinois and back to Dubuque have used uhaul for years but these last two time I have had a problem so I will take my business some where else

Gary S.
Rating:

Outstanding service!!!

Mark P.
Rating:

Customer did not leave a comment.

Tamera H.
Rating:

Customer did not leave a comment.

Dylan R.
Rating:

Customer did not leave a comment.

Jeffrey P.
Rating:

Over the top helpful.

MICHAEL C.
Rating:

It was a breeze to return to Grant Hills Motel. The office was spotless. We arrived right when it opened, the woman at the front desk (I think her name was Terry?) was very friendly and helpful. We wanted to wait for a receipt, it was another bitter cold morning, Terry was awesome, she just needed to inspect truck and make sure we returned with same amount of gas and with all the pads/carts we had rented, she ran out in the bitter cold to get that done so we could get our receipt. Awesome customer service!

Josh F.
Rating:

We had an excellent experience. The best Uhaul rental and owners we've ever done business with. Fantastic communication and service. Very friendly. Highly recommended!

Moty S.
Rating:

quick, friendly service. Always a pleasure to work with.

Joey T.
Rating:

Customer did not leave a comment.

Marie H.
Rating:

Great customer service and was a great help. I would recommend Galena Hills Motel/Uhaul service to anyone. Great place and fast service

ROBERT M.
Rating:

Customer did not leave a comment.

Krisitna H.
Rating:

Customer did not leave a comment.

Gary S.
Rating:

Customer did not leave a comment.

David K.
Rating:

Customer did not leave a comment.

scott S.
Rating:

Excellent, customer focused service is exactly what all customers will experience at this location. Thank you, Scott Stevens

Kerry S.
Rating:

Check in was easy, fast, and courteous!

Robert and sheri B.
Rating:

I reserved a 20 foot truck for 9am got a 15 foot truck at 11am. I paid for movers who did nothing for 1 1/2 hours. Then could not fit everything in a smaller truck

Brenda M.
Rating:

Customer did not leave a comment.

Ramona T.
Rating:

Terri, the manager, was extremely polite, professional and courteous. She made this experience quick, easy and seamless! All of my future rental needs will be handled and Grant Hills Motel. Thanks, Terri!

Cindy K.
Rating:

This was a very easy process. Terri had everything ready at pick up time. The truck was clean and ready to go. This location is very convenient for rental.

MONICA M.
Rating:

Courteous and professional

Sandie W.
Rating:

Nothing These people were very helpful in my time of need.

AJIT A.
Rating:

Customer did not leave a comment.

Lyle B.
Rating:

no bright beam headlights, no dash lights, and grandmas attic leaks. Customer service was fantastic.

Richard W.
Rating:

Customer did not leave a comment.

Jane L.
Rating:

Customer did not leave a comment.

robyn P.
Rating:

Customer did not leave a comment.

orrin F.
Rating:

I had to drive 90 minutes round trip. It's nothing about the place, but everything about the management of the fleet of vehicles and the distance I had to go.

Patricia K.
Rating:

Customer did not leave a comment.

Linda B.
Rating:

Customer did not leave a comment.

Don G.
Rating:

Fix your website

Donald G.
Rating:

Customer did not leave a comment.

Greg M.
Rating:

Customer did not leave a comment.

TIM S.
Rating:

Customer did not leave a comment.

John R.
Rating:

Customer did not leave a comment.

Cheryl B.
Rating:

Ordering on website was very disappointing person was very rude

robert S.
Rating:

Customer did not leave a comment.

Bill V.
Rating:

Customer did not leave a comment.

KATHERINE H.
Rating:

Customer did not leave a comment.

Don P.
Rating:

Staff was great as always!!! Thank you again.

Josiah K.
Rating:

Excellent customer service, very friendly and helpful!

James S.
Rating:

Customer did not leave a comment.

Ramona T.
Rating:

The staff at Grant Hills were so nice and patient with me as I have never rented a UHaul before. They explained everything so well and seemed very happy to take care of me. I rented a 2019 10ft truck that was perfect for my needs. I will use this location again without any hesitance and recommend them to my family and friends if they ever have the need to rent a UHaul!

Norma S.
Rating:

Brother-in-law made all the arrangements and was very please with the outcome.

donna C.
Rating:

Customer did not leave a comment.

John N.
Rating:

Customer did not leave a comment.

anis B.
Rating:

Customer did not leave a comment.

Kenneth B.
Rating:

Customer did not leave a comment.

michael G.
Rating:

Customer did not leave a comment.

GARY S.
Rating:

Customer did not leave a comment.

michael G.
Rating:

Customer did not leave a comment.

Norma H.
Rating:

Have been well pleased each time. No suggestions. Terri is so nice and helpful.

Joseph S.
Rating:

This is a neighborhood motel and the clerk was nice and helpful at the end of a long day.

Jason K.
Rating:

Customer did not leave a comment.

Earl T.
Rating:

Friendly helpful place.

Christian G.
Rating:

Customer did not leave a comment.

GARY S.
Rating:

Customer did not leave a comment.

Lucas J.
Rating:

Always welcoming and friendly.

Steven A.
Rating:

Would have been 5 stars if they ever answered the phone on the u-haul number. Called for three days and never answered...called the motel directly and immediate answer. Once I was actually able to speak with them and interact in person, spectacular experience. Highly recommend and would certainly rent again...just would always call the motel number instead of the listed U-Haul number

RJ W.
Rating:

Customer did not leave a comment.

Helen K.
Rating:

Customer did not leave a comment.

Michael H.
Rating:

Customer did not leave a comment.

carla C.
Rating:

Customer did not leave a comment.

paul M.
Rating:

I don't remember her name but she was a pleasure to work with turning the truck back in.

John B.
Rating:

Customer did not leave a comment.

RJ W.
Rating:

Everything was ready for us and customer service outstanding!

David V.
Rating:

Customer did not leave a comment.

John E.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top