Customer Reviews for Grant Hills Motel
(U-Haul Neighborhood Dealer)

384 reviews

9372 US 20 W   Galena, IL 61036

(815) 402-3043

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 5/29/2022: Closed

Services at this Location:

Contact Us

(815) 402-3043

9372 US 20 W
Galena, IL 61036

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 5/29/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great location and very friendly.

mark S. 
Rating:
4.0

Wonderful that we could spend the night at the friendly hotel.

Jana C. 
Rating:
5.0

Grant Hills Motel provides outstanding service and is an excellent vendor. I have continued to enjoy working with them when in need of moving assistance.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Johnny A. 
Rating:
5.0

As always - customer service “rocked!” Terri and Tammy make the experience so pleasant. I wouldn't go anywhere else for my UHaul needs!

Ramona T. 
Rating:
5.0

There is no improvement need. There greeted we when you arrived and gad the equipment ready. They loaded the equipment on to the vehicle. Great people to work with!

Michael A. 
Rating:
1.0

Customer did not leave a comment.

Fred R. 
Rating:
4.0

Customer did not leave a comment.

Jeffery H. 
Rating:
3.0

Have the truck with more gas, and if someone reserves one a week away have one available closer. Other than that good price.

Tommy D. 
Rating:
5.0

Nothing as long as you deal with Grant Hills or Vincent Earthmoving. They are all great to work with - very accommodating, helpful and above all - professional!

Ramona T. 
Rating:
5.0

Excellent service!

Carl S. 
Rating:
5.0

Great staff

Alex S. 
Rating:
5.0

Nothing to note for improvement. Courteous booking, pick up and drop off. No complaints. We will use this service again when needed. Thank you!

Joan J. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Honestly no improvements. This was an awesome experience. No issues picking up or dropping off. Price was also amazing. Great staff super friendly.

Amanda S. 
Rating:
5.0

Nothing - as always it is a perfect experience when dealing with Terri at Grant Hills.

Ramona T. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

David Q. 
Rating:
5.0

Customer did not leave a comment.

Allan B. 
Rating:
5.0

The Motel staff was very helpful! Great place to stay overnight also.

Landrew H. 
Rating:
5.0

Customer did not leave a comment.

Marybeth D. 
Rating:
5.0

Customer did not leave a comment.

Terri L. 
Rating:
5.0

great customer service

Gary S. 
Rating:
5.0

Awesome service, super friendly, best uhaul experience to date.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Julia B. 
Rating:
5.0

Customer did not leave a comment.

Heather K. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Daniel U. 
Rating:
1.0

I already put in my request in plenty of time so my truck should've been and Marcello Iowa but instead I had to drive clear over to Galena Illinois to pick up my truck and fill up the gas don't drive 40 miles back home

Peggy S. 
Rating:
5.0

Customer did not leave a comment.

Sandra B. 
Rating:
5.0

This is the second time I've used Grant Hills for a UHaul. This time was a drop off. They are very friendly and helpful. I would highly recommend this location

Cindy K. 
Rating:
5.0

Customer did not leave a comment.

Virgil G. 
Rating:
5.0

I arrived before the estimated pick=up time, but was readily and happily served. The trailer was hooked up and checked by an assistant and it was quick and easy. Thank you!

scott B. 
Rating:
5.0

Customer did not leave a comment.

Karlene C. 
Rating:
3.0

Better communication between Uhaul and locations. Call me for details if you would like.

tim M. 
Rating:
5.0

This location was amazing and the lady working was incredible! However...I live in Dubuque and they had no uhauls available when I needed it saturday. I think I should have had some kind of a break on mileage. I had to pay mileage clear to dubuque and back from galena which made my bill WAY higher. Not to mention the extra gas it took.. I've rented from you guys many times in the past I think I should have had some sort of a break since it wasn't my fault there were none available in Dubuque.

cheri W. 
Rating:
5.0

Customer did not leave a comment.

Mindy D. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Shane G. 
Rating:
5.0

Customer did not leave a comment.

Tobey R. 
Rating:
5.0

Customer did not leave a comment.

Gabe A. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Staff there was wonderful! Friendly, helpful and quick!

Marina P. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Equipment was clean. The front end was out of alignment and tires were out of balance once loaded, which made for a horrible ride

William R. 
Rating:
5.0

Terri & Bill are great to work with, very pleasant experience, thanks! Tim W.

Tim W. 
Rating:
5.0

Everything was great. No improvement needed. The staff person was very pleasant and professional. Thank you!

Cathy E. 
Rating:
5.0

The staff we very friendly and helpful.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

steve S. 
Rating:
5.0

Great customer service from Terri.

Gay B. 
Rating:
5.0

Incredibly friendly service!!

Bryan R. 
Rating:
5.0

Your representative at Grant Hills in Galena was knowledgeable, helpful, and very friendly. I would rate her Excellent Plus.

WILLIAM S. 
Rating:
5.0

Very friendly staff!

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Rodney G. 
Rating:
5.0

Customer did not leave a comment.

Rose G. 
Rating:
5.0

Customer did not leave a comment.

edward B. 
Rating:
5.0

Customer did not leave a comment.

Glen G. 
Rating:
4.0

Perhaps more variety of vehicles available at this location

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Randy V. 
Rating:
5.0

Nothing is needed to improve this particular location. Dealing with Terri, Jim and Bill is always a true pleasure! They never have let me down.

Ramona T. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Terri was great to work with!!! great, friendly service. Thank you!!!

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
3.0

Customer did not leave a comment.

Tyler G. 
Rating:
5.0

Customer did not leave a comment.

Craig M. 
Rating:
5.0

Terry was awesome. excellent service

charles D. 
Rating:
5.0

None

Teresa S. 
Rating:
4.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

Not a thing. This location is great and Terry has excellent service above and beyond!

Sandra S. 
Rating:
5.0

Not much. Pickup and drop off was easy and conveninent and the equipment did the job well.

Thomas C. 
Rating:
5.0

service was fast, easy and friendly!!

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Kurt L. 
Rating:
5.0

Everything was very well done.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

raquel S. 
Rating:
5.0

Customer did not leave a comment.

Loren S. 
Rating:
5.0

Absolutely nothing! The truck was ready on time, and as always, Terri was efficient, accommodating and friendly. This is actually the second time that I have picked up at her place of business. I would highly recommend Grant Hills Motel - you won't be disappointed by their service - always with a smile - very refreshing in these times!

Ramona T. 
Rating:
5.0

Very friendly, was very fast process and got us on the road quickly. Price was very good, especially with the insurance they offer.

Kresta O. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
3.0

I was dissatisfied because I made my reservation they Called a day before and changed it to a location that was not open Then I had to go to the location in Illinois from Dubuque Iowa I had movers Meeting at 10 I had to pay an extra $75 to the movers because I was late because I had to drive over to Illinois and back to Dubuque have used uhaul for years but these last two time I have had a problem so I will take my business some where else

Tyneesha D. 
Rating:
5.0

Outstanding service!!!

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Tamera H. 
Rating:
4.0

Customer did not leave a comment.

Dylan R. 
Rating:
5.0

Over the top helpful.

Jeffrey P. 
Rating:
5.0

It was a breeze to return to Grant Hills Motel. The office was spotless. We arrived right when it opened, the woman at the front desk (I think her name was Terry?) was very friendly and helpful. We wanted to wait for a receipt, it was another bitter cold morning, Terry was awesome, she just needed to inspect truck and make sure we returned with same amount of gas and with all the pads/carts we had rented, she ran out in the bitter cold to get that done so we could get our receipt. Awesome customer service!

MICHAEL C. 
Rating:
5.0

We had an excellent experience. The best Uhaul rental and owners we've ever done business with. Fantastic communication and service. Very friendly. Highly recommended!

Josh F. 
Rating:
5.0

quick, friendly service. Always a pleasure to work with.

Moty S. 
Rating:
5.0

Customer did not leave a comment.

Joey T. 
Rating:
5.0

Great customer service and was a great help. I would recommend Galena Hills Motel/Uhaul service to anyone. Great place and fast service

Marie H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Krisitna H. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Excellent, customer focused service is exactly what all customers will experience at this location. Thank you, Scott Stevens

scott S. 
No reviews have been submitted for this location.

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