Customer Reviews for Grant Hills Motel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Grant Hills Motel

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Donald G. on

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Greg M. on

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TIM S. on

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John R. on

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Cheryl B. on

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Ordering on website was very disappointing person was very rude

robert s. on

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Bill V. on

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KATHERINE H. on

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Don P. on

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Staff was great as always!!! Thank you again.

Josiah K. on

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Excellent customer service, very friendly and helpful!

James S. on

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Ramona T. on

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The staff at Grant Hills were so nice and patient with me as I have never rented a UHaul before. They explained everything so well and seemed very happy to take care of me. I rented a 2019 10ft truck that was perfect for my needs. I will use this location again without any hesitance and recommend them to my family and friends if they ever have the need to rent a UHaul!

Norma S. on

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Brother-in-law made all the arrangements and was very please with the outcome.

donna c. on

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John N. on

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anis b. on

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Kenneth B. on

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michael g. on

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GARY S. on

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michael g. on

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Norma H. on

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Have been well pleased each time. No suggestions. Terri is so nice and helpful.

Joseph S. on

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This is a neighborhood motel and the clerk was nice and helpful at the end of a long day.

Jason K. on

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Earl T. on

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Friendly helpful place.

Christian G. on

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GARY S. on

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Lucas J. on

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Always welcoming and friendly.

Steven A. on

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Would have been 5 stars if they ever answered the phone on the u-haul number. Called for three days and never answered...called the motel directly and immediate answer. Once I was actually able to speak with them and interact in person, spectacular experience. Highly recommend and would certainly rent again...just would always call the motel number instead of the listed U-Haul number

RJ W. on

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Helen K. on

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Michael H. on

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carla c. on

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paul m. on

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I don't remember her name but she was a pleasure to work with turning the truck back in.

John B. on

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RJ W. on

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Everything was ready for us and customer service outstanding!

David V. on

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John E. on

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Kevin H. on

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steve m. on

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excellent service!!!

Mitchell B. on

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Quick and easy drop off.

GARY S. on

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Frank K. on

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I requested a 5x9 ramp trailer which I received. The problem I have is online it showed a provision for securing a motorcycle tire in the front center of the trailer which the one I received did not have. As a result I had to strap the bike in a less than secure manner and was very stressful.

Brenda M. on

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Carolyn L. on

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Wonderful service!

JAMES L. on

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The ladies who serviced me were helpful and considerate. The truck was squeaky clean and ran beautifully, Thanks and keep up the excellent service

Thomas D. on

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George S. on

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Marshall T. on

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Maria L. on

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Fernando g. on

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Melissa H. on

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Silas P. on

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Took an hour and 1/2 to get a trailer. There was no one on site to help hook up a trailer. Person at the counter was rude. Worst uhaul experience ever.

Mike H. on

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GARY S. on

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Kate B. on

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Our U-Haul leaked when it rained and a mattress was ruined. When told about it, the associate continued her phone call without addressing the issue.

mario u. on

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Slyvia D. on

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jose h. on

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michael g. on

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Steve N. on

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ED C. on

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KAREN K. on

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JANINA B. on

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Larry J. on

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Larry J. on

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orval k. on

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David S. on

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Johnny A. on

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Tim K. on

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Ann H. on

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Randy S. on

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Great experience and great U-Haul customer service! The staff was friendly, accommodating, and even gave us a free donut! We loved our experience with UHaul at Grant Hills Motel in Galena, IL! Thanks??

DON K. on

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Sandra W. on

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Helen K. on

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Richard W. on

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Emily S. on

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Customer service was sub-par, truck windshield was very dirty, and fuel tank was half full which is annoying.

mike f. on

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Daniel K. on

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Gary W. on

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Richard P. on

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We reserved a uhaul 6 weeks before the desired date; however, uhaul changed the pickup and time one day before our scheduled date. Moving is stressful enough without this added stress.

john h. on

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U-Haul had me driving 45 miles to a different location to get a trailer. By chance I called and this nearest location had one. I will not rent from U-Haul again unless I know the trailer or truck is at the location I request.

Kelly K. on

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Dennis R. on

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Helpful, quick, great customer service

TED W. on

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Jozef Z. on

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Luke T. on

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Bob L. on

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Lovely experience. Agent was kind, considerate and generous with her time. Will recommend.

GARY S. on

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Staff always does great

Samuel L. on

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Larry S. on

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Keep a closer watch on the maintenance of your trucks.

Mike N. on

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GARY S. on

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Susan C. on

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Susan C. on

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Kyle W. on

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GARY S. on

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Great great staff

John B. on

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Very friendly and helpful. So much so I rented from them three times in my move.

Phillip B. on

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Ajit A. on

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CHRISTINE D. on

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This is a convenient location but the staff does not really do what I expect from a truck rental company. I was a Ryder dealer and we always brought the vehicles to the rental area. The trucks are on a hill on a side lot, windows covered in snow. Dropped key in box when I returned truck and no one was in the lobby. Clerk came out and said she was in the restroom. When I said key was in drop box and asked if I should lock up the truck (which I was on my way to do) she informed me yes and she needed mileage and gas tank info. That would have been the Ryder dealers job not the customer. I turned around and went back to get key as I thought I needed it to check fuel. Instead of getting me the key she handed me the key to the drop box so I could go get the key. On a previous rental there was a different clerk who knew nothing about the trucks. She was very rude and unhelpful to a couple of muslim customers who needed a hitch for the trailer they were renting. Your trucks are nice and fairly priced. The location is good. Staff is a blemish on your company.