The person at the counter was not communicating very well he was just basically wanted me to wait until he was done doing whatever without explaining everything. He had other customers, but I needed to be out of the house so I needed the truck to be released to me, when I told him I was in a rush he got upset, and then he started racing his voice at me because I paid through my phone and he wanted me to pay with his phone. He said that there was a conflict and got super upset because I told him that he pointed on my phone, he then said that I didn’t listen and on top of that I didn’t let him get that customer in front of me. After that, he just threw the keys at me on the counter and that told me here’s your truck you can leave now. In all the confusion he didn’t even confirm that it was a local drive because I thought that I rented the truck to drop it off in Jacksonville. My husband just got released from the army and I had to move, I’m a veteran myself and now I am $400 short because the person at the counter wasn’t confirming anything with me and in the confusion I had about everything I had to do to move. I had to deal with his attitude and now I am $450 short. There is nothing worse than something like this happening with the stress of a PCS and a divorce.
Catalina Q
Customer Reviews for Great Treat #1
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy who rented me the uhaul did a great job but he had to help the gas station customers before he got to me which caused me to have to wait.
James CThe owner/employee was worries more about his gas station customers then myself. He was very hard to understand and rude when I asked any questions.
Steve GThis location did not provide the furniture pads that I had pre-ordered. I was switched to this location from the one that I reserved at along with having the size of my truck switched from 10' to 15'. I'll blame U-Haul for the location and truck switch. Not having the furniture pads is unacceptable.
Brian NVery good
Trent CPersonal was very helpful
Maria PThe prices,I think it’s was too expensive for just 4 hour they charged me two times my card ,first 96.25 usd and then 23 usd and I return the truck with gas and in a good condition
Marlene SCheck out online.
Corina GInside of truck was gross something was spilled all over by dashboard
SHEILA LI used the truck for 2 hrs I picked it up a 3:40pm and returned it at 5:40pm the same day. Turned the key into the person behind the counter. I asked if anything else was needed, I was told no. I said thank you and left. 2 days later I get a call from Uhaul asking when I plan on returning the truck as I’ve had it for 2 days and I only reserved it for 4 hrs! And the location I got and returned the truck to said they didn’t have it. I explained I returned it 2 hrs after picking it up. Then I had to explain that yes I returned it to the same location I picked it up from. So now for the last 16hrs I wondering if I’m going to get hit for the cost of a “missing truck” or for extra mileage. I don’t need that added stress in my life when I did as I was supposed to and actually returned the truck earlier than needed. Had I know this location was a gas station and not an actual uhaul location I never would have reserved the truck, and will never get a truck from such a location ever again.
Thomas DClosed uhaul return app is horribly not user friendly
Gary LAll good
Christopher KConfusion with my rental, told they didn't have my truck, that the truck outside was not mine, my order was cancelled and put in at a different price. Had issues with dropping off at a different place as well. Was told someone would call me back about the issue and compensate me for trouble and never heard from them again. I filled out another complaint and again, nothing. Crickets. Customer service is terrible.
Melinda GNo one spoke English.
Lisbeth ROverall excellent service, friendly and friendly staff
Olvin HI reserved the unit on the app when I arrived they had no idea I was there to pick up the truck once that was resolved we go out the truck and the back is full with blankets which we helped to move them so we could get going Once completed I tried to check in on the app and it would not accept mileage it started it was lower than what I went out with I went inside and the lady working the counter said the guy would be back in the morning so using the app was useless and so were the folks that were there
danny gMobile app sucks I came after my tine and nothing worked.
ANDREW Glady had me wait and wait. then i had to reposition truck for her. WOULD NOT check in truck while I was there. Told me she would email me. Then SCAMMED my account for $14.00 in gas when I just had stopped to put gas in to proper amount !!! DO NOT USE !!! I WANT Field supervisor to call me !!!
DOMINICK CThe owner was very professional and helpful. Would definitely recommend
Beth AVery friendly and helpful
NICOLE EThis U-Haul truck was rented out of a gas station. The station sold drug parafinalia and syntheic marijuana. I felt how the truck was rented was not on a secure sight as it was rented on a laptop & cell phone. When I returned the truck I was unable to get a receipt. I was told the internet was down. The receipt was emailed to me 2 days later. The truck was returned with a quarter tank of gas like we were told, yet they did put more gas in the truck. I will not use that site in the future, I am a bit surprised at U-Haul for not vetting the site.
GEORGE G