Extremely friendly and understanding of my inexperience backing up.
CHRISTINE D.
Customer Reviews for Green Savannah Nursery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can't remember the lady's name who helped me but she did a great job!!!
JAMES P.Great customer service very friendly did great geting everything ready when picking up the rental thanks for the great truck got the job don't really fast
Jeremy T.Very helpful in getting my rental and hooking up. Great experience.
James W.Friendly staff and pleasant transaction. Will use them again for sure!
James B.This location is out-of-the-way, but were extremely helpful. They were worth the extra time to get there.
Stephen C.Everything was perfect!
Scott H.Great service!
ally D.everything was good except I was given one price online and was charged $100 more on my visa card, mot a good way to do buiesness
CHRISTOPHER B.Preferred equipment was not available for pickup after being told by U-Haul that the location has the requested equipment.
Anthony N.Fix the computer system. I have heard from 2 location there is a glitch with the system where it freezes when there is a tow dolly on the order. This caused an issue with not being charged for my entire order because item dropped off. I was called with a location and they did not have the equipment available. I placed an order for a furniture mover and it was not there. They could not find it. Lastly when you pack a 26' foot truck and attach a car and a tow dolly you can not tow over the road. A state license only allows you to tow 26,000 lbs. Once loaded the vehicle weight was 27,000. I had to return the tow dolly and ship my vehicle by commercial truck. Some states require U-Haul to stop at weigh stations. These are all thing I had to learn the hard way even asking representatives from U-Haul that no one knew. Educate the entire company. Make this information known throughout the business. U-Haul is failing their customers.
ANTHONY N.Nothing, the service that i received was awesome. This was my first time renting Uhaul and I had lots of questions, they were patient with me on the phone and in store. I talked with an older lady in the phone and I talked with a younger lady in the store twice. She didn't seem irritated about all of the questions that I had but she answered all of them. This was the best service that I ever had. Thanks
Cynthia T.Customer service is very excellent lady is very nice I waiting on road before time only 2 minutes and she come 15 minutes early at location she open get for me in second thanks very nice person and location thanks
VIpinbhai P.- Uhaul switched pickup locations and did not receive any form of notification. - Store couldn't process my checkout. I eventually found the express checkout link in my email (maybe make that more apparent vs a tiny link in the email body). Sounds like your system upgrade hasn't gone smoothly. Had I not been able to checkout on my phone there would have been no way for the store to check me out.
John W.The web needs to improve on the ability to upload DL. It is a requirement but the site says it is optional. Also, after trying to reserve a larger truck and told there were none, 3 were at the location. They all just didn't show up overnight. Easy in and out though and truck drove well.
Susan M.Great experience! Especially after we had a bad one with another company in Sumter.
Heyward M.Great experience with the truck rental and the people at this location are very nice but didnt like the idea that I couldnt rent a car dolly to move a small truck . thought that was crazy.
DOROTHY W.excellent keep up the good work
frank B.If I ever need a UHaul I will use them. They were very friendly and helpful. Highly recommend them!
Amy A.Great and friendly service. Super fast also, I was in and out within 15 minutes.
Jerry G.mileage was recorded incorrectly
Felecia S.The location was convenient, the area was nice and clean, and the lady who helped us was very nice. This company represented U-Haul very well.
maria M.Not a thing. Very happy with everything.
charles F.Nothing
Kenneth G.Outstanding
Wayne H.My overall experience was great from the time I picked the truck up and until I dropped it off. The lady where I picked the truck up from was very nice and helpful she was great.
Johnny A.She was awesome, very friendly and seen to it that my needs were taken care. If i ever need to rent again i will definitely be a returning customer.
Henry M.We ordered a furniture dolly, which they didn't have when we arrived. Would have liked to know this beforehand. It made the move much more difficult.
Jana A.Customer Service was outstanding! I would recommend using this service. Hassle free , clean and respectful.
Sarah S.Customer service was exceptional.
Brittany M.Nothing to improve!! The agent was extremely outstanding and professional, and very knowledgeable of the equipment rented.
Thomas O.The equipment inside looked as if an animal had been slaughtered. I would recommend a cleaning prior to issuing it to a patron. Otherwise, my overall experience from start to finish was excellent!
Gracemary C.This location was great. Very knowledgeable employees and very helpful. Shout out to the employee Josh, he went above and beyond for me!
billy P.It is a location far away.
jose D.excellent customer service
John S.A nice service person worked us through checkout. Thank you.
JEAN C.