Customer Reviews for Guardian Self Storage
(U-Haul Neighborhood Dealer)

991 reviews

630 MacArthur Blvd   Pocasset, MA 02559

(508) 564-4862

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(508) 564-4862

630 MacArthur Blvd
Pocasset, MA 02559

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

anthony P. 
Rating:
3.0

I dropped off at night when no one was there. It was dark and rainy.

Leah F. 
Rating:
5.0

Wonderful customer service and a great experience.

AUDREY M. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Great and friendly service. Thank you

JOSEPH L. 
Rating:
5.0

.Friendly service

William B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

The folks at Guardian were unbelievably helpful and friendly. We did have a slight issue with the early morning pick up, but it seemed that problem was more on the corporate end, as the people at guardian had walked us through the pickup process the day before.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

EDWARD E. 
Rating:
4.0

local team great, corp call center useless, corp website is difficult

JOSEPHD H. 
Rating:
5.0

Service was excellent. After hours drop-off could be improved by additional lighting (location was hard to see after sundown).

MICHAEL M. 
Rating:
5.0

You are superb!!!

Jeanette R. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
5.0

Guardian Self Storage folks Charlie & Eric(?) were very helpful & kind. Very easy to speak with. Location was well supplied with moving equipment. Defiantly use them again.

Lois B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Everything was first class

JAMES W. 
Rating:
5.0

Charlie and the gang were extremely helpful to me and the Movers I had to meet me at Guardian. Top notch service and great people!

GARY W. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

streamline check in and out for unmanned pickup location during off hours-Sunday in our case. 30 minutes at pickup verifying info, adding contact info. not prepared for contact number to answer phone call from random uhaul number. wasted 30 minutes at both pick up and dropoff times despite online checkin prior...

richard P. 
Rating:
5.0

Customer did not leave a comment.

JENNAHREDEL B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Jean T. 
Rating:
3.0

They would not give me a Military discount. Had to buy windex and paper towels to clean the inside of windows. The tires needed air, had to buy a tire guage to get the proper air in tires as most gas stations only go to 45 lbs. and truck stops don't have air. After 5 stops I finally found a station that had the proper pressure.

Allen W. 
Rating:
5.0

The men working at this location were incredibly friendly and helpful!!!

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Charlie and Eric are great!

PAUL M. 
Rating:
5.0

Free lollipops?

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

Frederick C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

The representative was very fast and helpful. It was a great experience.

WILLIAM S. 
Rating:
5.0

The overall experience was excellent. Truck was ready when I arrived and the paperwork was explained and the charges were explained as well. The equipment was in excellent shape.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
5.0

We Always get great service w/ Charlie & team at Bourne UHaul. Thx

gary W. 
Rating:
5.0

Customer did not leave a comment.

Starr B. 
Rating:
5.0

Customer did not leave a comment.

Morales G. 
Rating:
4.0

The guy at the location was really friendly and helpful with helping me modify my reservation. Truck itself needed some work. Was out of alignment so I had to keep steering wheel turned 45 degrees to the left to keep it going straight during ~800 mile move. Truck was reasonably clean when I picked it up but dash covered in dust and a drink spill so I wiped it down myself before using it.

Kristof K. 
Rating:
5.0

The check in to pick up was awful. I uploaded my license photo in advance and had to do it again. Then, I had to list an alternate contact and when they didn't answer the phone (because who i n 2020 answers a call from a number they don't recognize? No one!) another alternate contact had to be added and, guess what, they didn't answer also. One I called someone to inform them, they did answer the phone. Then I had to add a work number. This whole process took about 25 minutes longer than it need to.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Wonderful professional staff.Very strong interpersonal communications skills.Honest.sincere and knowledgeable about p

james M. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Charlie Witkus was very helpful. They have many items and various box sizes for your packing needs.

James D. 
Rating:
5.0

Great experience. Person that checked me in and out was fantastic.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

the man was very pleasant and helpful

barbara G. 
Rating:
5.0

No complaints. You have an outstanding company and you do a great job. And I fell like the services you offer are a great value. Thank you!

Kevin Y. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Charlie is awesome. Friendly and helpful.

CHERYL S. 
Rating:
5.0

Customer did not leave a comment.

frank L. 
Rating:
5.0

Love dealing with Charlie. A pleasure!

Joan S. 
Rating:
5.0

Customer did not leave a comment.

nancy G. 
Rating:
5.0

Professional, personable and efficient. Charlie is awesome!

ELIZABETH S. 
Rating:
5.0

This was hands down my best experience with Uhaul. The customer service representative was exceptional friendly and helpful. Such a nice person who clearly cares about others. I highly recommend this location for Uhaul services!

michele K. 
Rating:
5.0

Thanks!

cliff P. 
Rating:
5.0

Customer did not leave a comment.

Arthur C. 
Rating:
5.0

Customer did not leave a comment.

Justin J. 
Rating:
4.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Julie N. 
Rating:
5.0

Great location, excellent service, friendly owner

SAM D. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Fantastic service from initial phone inquiry to final drop off, I will recommend Guardian to anyone looking for a quality vehicle and friendly service. thank you

ted H. 
Rating:
4.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

I very much appreciated the professionalism at this store! This was my tenth time using U-Haul and my best experience.

Jennifer S. 
Rating:
5.0

Very friendly staff.

Wayne B. 
Rating:
5.0

Amazing workers in this office! Best Uhaul experience ever.

JENNIFER A. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Charlie was so helpful, friendly and offered excellent customer service with our rental. I would highly recommend Guardian Self storage for a rental. Thank you.

susan O. 
Rating:
5.0

Have tie downs available for motorcycle trailer....but overall no issues

John M. 
Rating:
5.0

My only complaint was that the radio didn't work and I only found out aft I had pulled away from the pickup location. Charles would have helped and asked if I wanted a different vehicle but I decided that it wasn't really that important. I used satellite radio from my phone. I meant to mention the radio to the drop off location but I forgot to mention it.

paul P. 
Rating:
5.0

Charlie was amazing. He went far beyond what I was expecting. Rented truck was clean, full of gas, he explained everything I needed to know. Great service.

alex J. 
Rating:
5.0

Customer did not leave a comment.

Peter L. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Was not able to use the trailer as car would not fit. Returned it to facility but no one was there.

Steven S. 
Rating:
5.0

Excellent service from guardian self storage

Brian S. 
Rating:
5.0

Charlie made the transaction easy and quick. He not only helped me over the phone but also in person. I will definitely go there next time I need to rent a truck again!

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

The representative from Guardian Self Storage was amazing. Friendly, helpful, and courteous. I wish I could recall his name. He alone would make me use this company again!

John B. 
Rating:
5.0

Customer did not leave a comment.

Travis S. 
Rating:
3.0

Customer did not leave a comment.

Stephan R. 
Rating:
5.0

Customer did not leave a comment.

Karen J. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Found the passenger side mirror unable to be adjusted

Neil M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Emily H. 
Rating:
5.0

Have rented from Pocassett location several times now, always very happy with the customer service and equipment.

Michael S. 
Rating:
4.0

Fix your piece of shit app. The guy whom she's this location is very helpful and professional.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Chase T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Nothing. It was a pleasant experience.

Wendy D. 
Rating:
5.0

Charlie at your pocassett location is the best!

BOB S. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
4.0

Customer did not leave a comment.

Rick W. 
Rating:
5.0

Excellent place to do business with I'll go back again pleasurable people and staff

John C. 
Rating:
5.0

Just keep doing what you're doing. I always rent from this location when the equipment I need is available there. Even when it's not available, they point me in the right direction to get what I need.

Rick P. 
Rating:
5.0

Excellent experience! Van was ready on time and super clean. Eric and staff were very helpful. Would definitely rent from this facility again.

Christopher C. 
No reviews have been submitted for this location.

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