Customer Reviews for Halsted Erie Self Park
(U-Haul Neighborhood Dealer)

476 reviews

700 W Erie St   Chicago, IL 60654
(Entrance on Halsted St)

(312) 212-8040

Hours

  • Mon-Wed: 8 am - 5 pm
  • Thur: 8 am - 6 pm
  • Fri: 8 am - 7 pm
  • Sat: 7 am - 8 pm
  • Sun: Closed

Services at this Location:

Contact Us

(312) 212-8040

700 W Erie St
Chicago, IL 60654
(Entrance on Halsted St)

Services at this Location:

Hours

  • Mon-Wed: 8 am - 5 pm
  • Thur: 8 am - 6 pm
  • Fri: 8 am - 7 pm
  • Sat: 7 am - 8 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Very poor experience. Truck was dirty, with items in the back, food debris in the cabin, and napkins on the dashboard too. Steering wheel was sticky, and the cabin generally was not clean. Also, this site checked me out as a full tank of gas...when I got in the truck I stopped by the representative and through his window from the trailer office...I shared that the gas was just above 1/2 a tank, and was not full. He verbally acknowledged that, but he had it on the contract as a full tank of gas. I had also reserved a few dozen moving blankets. This location had none, and I had to drive to another location to acquire the needed blankets. And on top of that the truck had a roof leak, that got a number of my boxes wet.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Kara S. 
Rating:
4.0

The trunk was filled with someone else's belongings. I had to drive to a dumpster to get rid of them.

Kathryn D. 
Rating:
5.0

Customer did not leave a comment.

Slobodan P. 
Rating:
3.0

I returned my trailer here and they would not check it in for days. I had to call them several time. Lastly, I had to call the UHaul customer service line which called them to finish my check in.

Harsh P. 
Rating:
5.0

Customer did not leave a comment.

Torie B. 
Rating:
4.0

Customer did not leave a comment.

DANIELT B. 
Rating:
5.0

Customer did not leave a comment.

paul L. 
Rating:
5.0

Customer did not leave a comment.

Toniette J. 
Rating:
1.0

vehicle unsafe to operate, person answering phone for this location very rude. Customer service cant answer simple question or come up with solution, worst part is they lie, overall this was a very bad experience , the worst ever for renting avehicle

David C. 
Rating:
1.0

My truck had garbage from previous use and was all dirty inside and had no gas. I was in the rush and asked for another trust with reasonable amount of fuel inside and was told that they had no truck with gas! I don't understand at all ! All trucks at this location had no gas in them. How are you a moving business with no fuel inside your trucks? I need someone to explain to me please?

Adis M. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
2.0

Customer did not leave a comment.

Jeremiah H. 
Rating:
1.0

Ordered Blankets and then when I arrived I was told there are none.

John S. 
Rating:
1.0

Customer did not leave a comment.

natasha D. 
Rating:
3.0

Did not have the moving pads that we had reserved, and no one informed of us this until we came to pick up the 26' truck. This was extremely unfortunate and inconvenient.

Danielle R. 
Rating:
1.0

Make sure you have the equipment the customer ordered online and if you don't communicate with them before they arrive.

Brett H. 
Rating:
2.0

Business is conducted through a small window of a mobile home. This is not your traditional building structure where you walk in and pick out supplies and have a desk you can approach. Packaging supplies not available at this location.

Jonathan R. 
Rating:
2.0

We ordered a dolly and a few blankets with the U-haul but when we arrived they said that they had neither as they never received the booking for it? Either way, they were out of dollies and blankets and couldn't get us any, which definitely threw a wrench in our living day!

Sean B. 
Rating:
2.0

Customer did not leave a comment.

Erin K. 
Rating:
1.0

Horrible customer service

ANA Z. 
Rating:
5.0

Impressed with the quick and prompt service under cold and bad weather

Jatin P. 
Rating:
5.0

Customer did not leave a comment.

Margaret A. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
1.0

I paid for insurance on the move. The ridiculously expensive trailer to rent I got leaked and ruined furniture of mine. Apparently the insurance doesn't cover what I wanted to insure. I also paid for roadside assistance just to eliminate that concern as well. My car broke down a quarter of a way through my cross country trip. Not only would they not help with my car, they wouldn't even tow my trailer to a safe space while my car was fixed. My advice, go somewhere else. U-Haul is a massive rip off.

David K. 
Rating:
1.0

Very portly managed and incredibly confusing process with attendees that ended up costing me over double the expected amount. Extremely unhappy with the service

Raphael B. 
Rating:
3.0

More info when renting a trailer would be helpful. Unless I made the mistake, I didn't realize I needed the extra equipment. My suburban comes with the hitch. I assumed, (shame on me) that the trailer would hook into it. When speaking to the folks at U-Haul corporate I wasn't told of this or at least corrected. Thank you. And the good gentlemen over in Chicago were very helpful.

Severo G. 
Rating:
5.0

Customer did not leave a comment.

Vanessa A. 
Rating:
3.0

Trailer was very dirty on the exterior. Interior was OK.

Martin B. 
Rating:
2.0

I ordered moving blankets and wasn't told they weren't available until I went to pick up the uhaul. This is unacceptable. If I was informed before hand, which should be very easy to do I could have picked something up. Instead I was without protection for the majority of my furniture.

Kevin M. 
Rating:
2.0

Customer did not leave a comment.

Ravi Anand N. 
Rating:
1.0

Customer did not leave a comment.

Ahmet S. 
Rating:
1.0

Customer service representative at this location (Friday 1/8/21 at approx 5:30 pm) was extremely unhelpful and unprofessional. I've had good experiences in the past with U-Haul, but he made the company look horrible.

alfredo O. 
Rating:
3.0

Plow the parking lot

Andrew B. 
Rating:
1.0

This location has no equipment other than trucks. I was not told this by anyone until I got there to pick up the truck. The truck they gave me had LESS than the 1/4 of a tank they told me it had. When I turned on the truck the gas light was on. Had to rush to a gas station hoping the truck didn't run out of gas. Finally I was told, rather impolitely, that I need to park the truck in the back of the building when there is a literal sign telling me to park the truck where I did. Worst U-Haul experience I've ever had and it seemed like this location genuinely doesn't care about maintaining your equipment or reputation. Will be avoiding this location at all cost.

Jared L. 
Rating:
3.0

Customer did not leave a comment.

Balraj G. 
Rating:
1.0

The vendor gave attitude instead of helpful assistance. First trailer provided had trash still in the back. Second trailer was great.

ANDREW M. 
Rating:
1.0

Customer did not leave a comment.

Alexandra B. 
Rating:
1.0

The customer service was short and rude. Not helpful in problem solving an error on Uhual-end. Chose this location, 700 W Erie, specially reserved 2 dollys and was told upon arrival that there were no dolly's at this location. The employee's response was not helpful and his solution was to cancel the truck order or move without the requested dolly. Will not recommend or return to this location and honestly may find other moving services in the future.

Tessa M. 
Rating:
3.0

Staff weren't very professional or attentive to my needs. One guy wasn't even working, and the other guy seemed to be more interested in getting me out of the “office” than actually making sure I had what I needed.

Ashley W. 
Rating:
3.0

Customer did not leave a comment.

Kyriakos A. 
Rating:
1.0

Charge $8 for parking when you pick up a truck??? Terrible, hidden charge.

clark P. 
Rating:
5.0

Customer did not leave a comment.

Madison D C. 
Rating:
3.0

Truck has a slipped transmission. Dirty inside- nearly no gas to start off with. Onboarding and delivery of truck was difficult- no instructions

ANGELO L. 
Rating:
1.0

The people at the location were not helpful at all and a bit rude when i entered in to pickup my truck. They gave no direction and didn't even show me to my truck they just gave me the keys and expected me to find it

Brittany N. 
Rating:
4.0

Customer did not leave a comment.

marvin R. 
Rating:
5.0

Customer did not leave a comment.

Seth N. 
Rating:
4.0

Staff vey impolite. Even renting a month and a half before equipment rented (blanket, dolly) were not available

Fernando G. 
Rating:
1.0

I called to order a small truck for $19.99, without my knowledge they booked me a 20 foot truck costing twice that at $40. I also had to pay the lot 8$ to park my car there when I picked up the truck which I was not informed about beforehand.

Devin W. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
1.0

Not clear where to go. Stood outside waiting for someone for 20 minutes. Truck had wrappers all over, could tell it's wasn't cleaned or disinfected at all. Considering the current state of the pandemic that's terrifying.

Melissa G. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
2.0

Location was a bit sketchy. I also reserved a furniture dolly and during pick-up they said that location did not offer furniture dollys. This really should have been indicated to me ahead of time because my specific move required a furniture dolly. Price was also higher than expected. They say “$19.99” per day, but once you add CDW, mileage and fees, ended up at $140 for a 9' truck, 100 mile round trip for 3 hours. Seek elsewhere.

Nicholas J. 
Rating:
1.0

I reserved a truck ~2 weeks in advance to include a TV box, mattress covers, furniture dolly, and furniture pads. The location had nothing available except the truck. They told me "too bad" about not having anything I pre ordered available. I spent 1.5hr extra buying these things at Home Depot to get my move done. TERRIBLE customer service and will never give them my business again and will make sure none of my friends/family give them their business either.

Maxwell M. 
Rating:
3.0

Not clear on where to go to pick up vehicle. Individual was not there when they are supposed to be open

Benjamin D. 
Rating:
1.0

This was the worst Uhaul experience ever. Subsequent to walking and driving the property for several minutes looking for a representative, an individual popped up out of nowhere. Not sure who this individual was, I asked him several times for his name. He refused each time to give his name and would not say if he was a Uhaul reprentative. I was at the property at approximately 2:55 pm on October 28, 3020. Attempted to close out the contract online. Repeated errors with the location. My paper copy indicates a drop off location of 665 N. Halsted Street Chicago, Illinois 60654. The young man refused to assist in the close out process. Unprofessional as well as a total lack of customer service. I wasted approximately two hours attempting to close out the contract on October 28, 2020. At 4:51 pm on October 28, 2020 I called the site (312 235-1094) and spoke with Payman? He was not forthcoming with his name as well. Customer service was not privy to our conversation. He was not around when I attempted to close out the contract earlier in the afternoon, yet he stated that his guy was willing to help. If his guy was willing to help, I wouldn't wasted an afternoon. I have pictures of the interior, exterior, storage compartment and the actual mileage. The truck mileage was 54,732 and the interior condition was clean. I received an email from Payman Parsa indicating a charge of $25.00 for cleaning. The truck was clean (interior), I will dispute this charge. Erica, Uhaul Customer Service indicated the picture shows a stain on the passenger side window, this is fraud and retaliation for me responding to rude and unprofessional behavior. The next false claim on behalf of this dealer(?) is the mileage, the truck was delivered with the mileage of 54,732. Erica, Customer noted the mileage was 54,742. What did these guys do to this truck while driving 10 additional miles. The false cleaning bill indicated a drop off location of 700 West Erie Street Chicago, Illinois

Robert C. 
Rating:
3.0

I have ordered 2 dozens of moving blankets but the person responsible from the location told me that I was 30 min late and he gave the moving blankets to someone else. Which put me in a though spot to go find moving blankets from somewhere else. And eventually, the same location found some blankets again and I had to go back to the same location, loosing 1 hour.

metin O. 
Rating:
5.0

Customer did not leave a comment.

scott B. 
Rating:
1.0

No one answers or returns my call. Uhaul completely screwed up my reservation. Only had 1 of 2 boxes, never notified us or the movers, had no explanation or way of fixing it, our move was delayed by 2 days and we were out an obscene amount of money from Uhaul's mistake. Absolutely deplorable, absolutely unacceptable, can't even get an actual person to speak with regarding this matter

ALEXANDRA F. 
Rating:
4.0

Customer did not leave a comment.

Todd F. 
Rating:
1.0

Attendant worker was incredibly rude and unhelpful. Almost in disbelief that you employ this man. Also didn't have any of the equipment I reserved. By far the worst customer service experience I've had all year.... Please review the employee working there, he was treating everyone like this.

Giorgio V. 
Rating:
5.0

I pass in vehicles!

Erin O. 
Rating:
4.0

The trailer I rented, two of the four tires had no thread. I didn't find this out until I returned it. We're thankful that nothing went wrong while towing.

DENNIS C B. 
Rating:
5.0

All went as expected.

Rene L. 
Rating:
5.0

Honestly very solid and efficient. The only thing would be to tell the customer to return the vehicle at the same or more "mileage remaining" (objective) instead of "half a tank" (subjective) -

Ben M. 
Rating:
2.0

Staff was rude, was asking questions about check out procedures and staff would not assist.

Andrew G. 
Rating:
4.0

the lone person at the drop-off site was unable to check us out. I felt uneasy that the return was properly processed.

Patrick Q. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
1.0

The truck was terrible. I don't feel safe driving it, the gear kept getting jammed and the steering was horrible, the truck was drifting and there was nothing done about this complaint. This company charges way too much money to be so terrible.

Leticia H. 
Rating:
5.0

The site and personal was wonderful. Will diffinitely recommend and use the facilities again

Jeannie J. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Quick service...made it easy

Bill M. 
Rating:
4.0

the office is right on the road and a little loud

Payton B. 
Rating:
5.0

The only pain point was the app. If it wasn't for the helpful employee at the office, I would have been without a vehicle. The app was incorrect and provided me a rental that was not available. This should not happen, especially if people have to rely on the app for bookings.

Zack C. 
Rating:
5.0

Super easy drop off.

STEVEN M. 
Rating:
3.0

Customer did not leave a comment.

Keaunte H. 
Rating:
2.0

Attended was very unhelpful. I did a mobile check in and once he heard that he provided zero help. He basically avoided any questions myself and another mobile user had. He was basically worthless during my visit. This was the only negative part of my visit.

Blake K. 
Rating:
1.0

Customer did not leave a comment.

Vamshi B. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

No attendant was onsite to return the truck during business hours. Had to return via the app and try to find a drop box.

Shane W. 
Rating:
2.0

There is no signage on where the office is located. The attendant was late and then rude and somewhat hostile when trying to ask questions about the process. The truck we were given had 1/8 of a tank of gas, barely enough to reach our destination and we had to immediately search for a gas station.

Anthony A. 
Rating:
3.0

Customer did not leave a comment.

Phyllis G. 
Rating:
3.0

The man at the counter was unprofessional and rude. He wasn't wearing anything to indicate he was a Uhaul employee which was disconcerting considering he was the only person walking around a huge parking lot.

Abigail M. 
Rating:
1.0

Dirty cab Not disinfected Surely attendant staff Poor explanation of the rental cost

Mel J. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
4.0

The manager of the location helped us to get our U-Haul on time for our move which was greatly appreciated. The equipment was easy to find, clean, and with the proper rental equipment in the back of the truck. However, the virtual 6:00am check-in was horrid. It took us an hour to complete as the system was experiencing issues. The representative took 20 minutes to respond to my inquiry regarding when our information would be reviewed and completed as it said the process should only take 10 minutes to complete. We left an hour later at 7:00am. The overall App experience was a 1 out of 10.

Emalee L. 
Rating:
2.0

App check in did not work. Van had warning gas cap not closed. Gas not to full. Previous renters articles in cab. Dirty storage area. In the end, the price was more than renting from Enterprise which I have done in the past. Thanks but no thanks.

catherine J. 
Rating:
2.0

Customer did not leave a comment.

William O. 
Rating:
3.0

The drop off location was very difficult to get a hold of as I dropped off the equipment over night. I called the next day and they said they had not checked in any cars yet. He never called back nor answered when I tried later in the day

Zachary B. 
Rating:
3.0

We reserved from a location nearer our house only to be told the day before that they did not have one-way rentals. As a result, it took us much longer to pick up the trailer than we had planned for, throwing a kink in our plans.

Jon W. 
Rating:
3.0

Check in person at the gate was rude. Person who handed off the truck didn't speak English.

jason B. 
Rating:
3.0

The place didn't seem very organized, the people were nice, but there should be signs where to talk to people, where to pick up trucks, and where to drop them off. The vehicle was in very good condition for having 30k miles.

Brian G. 
Rating:
1.0

worst customer service ever. The employee was SO rude I almost left. The truck was filled with other people's garbage. Get it together Uhaul.

Whitney S. 
Rating:
5.0

Customer did not leave a comment.

Gale G. 
Rating:
5.0

Customer did not leave a comment.

Keith Z. 
Rating:
2.0

The men working at this location were rude. Poor customer service.

Jenna J. 
Rating:
3.0

Customer did not leave a comment.

chris B. 
Rating:
3.0

Customer did not leave a comment.

Kelleyfreehan S. 
Rating:
2.0

Have more gas in the truck before I pick it up (was basically empty)

David H. 
Rating:
5.0

Customer did not leave a comment.

Gregory F. 
No reviews have been submitted for this location.

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